Bilingual CSR
Customer service agent job in Philadelphia, PA
Immediate need for a talented Bilingual CSR. This is a 06+ months contract opportunity and is in Philadelphia, PA(Remote). Please review the job description below and contact me ASAP if you are interested.
Pay Range: $20 - $25 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities: -
We are looking specifically for 2 individuals who would be bi-lingual and able to speak Japanese; due to regional dialects within the language we are looking for individuals who are native speaking Japanese and English as the 2nd language.
Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills.
This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang;
Ability to clearly communicate complex messages over the phone.
Ability to navigate through multiple systems at a time.
ALL candidates must complete employment testing prior to submission.
Key Requirements and Technology Experience: -
HS Diploma or GED with 2 years of customer service experience
Must have strong verbal and written communication skills.
Call center experience is preferred
Healthcare industry experience
Medical background helpful
Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Regional Installation & Service Specialist - Northeast
Customer service agent job in King of Prussia, PA
About Silentia
Silentia is a Swedish, family-owned company founded in 1989 and headquartered in the U.S. in King of Prussia, PA. Silentia has been operating in the United States since 2014, partnering with leading healthcare systems across the country to improve patient privacy, infection control, and clinical workflows.
We design and manufacture an innovative hard-surface patient privacy screen system that replaces traditional hospital privacy curtains, cubicle curtains, and shower curtains. Our modular and configurable solutions are designed to fit any healthcare environment.
With more than 4,000 product combinations in use across 50+ countries worldwide, Silentia's solutions are proven to help reduce the risk of cross-infection while enhancing patient dignity, staff efficiency, and sustainability in healthcare settings.
Job Description
The Regional Installation & Service Specialist - Northeast is a hands-on technical role responsible for the delivery, installation, commissioning, maintenance, and repair of Silentia's patient privacy screen systems across hospitals and healthcare facilities in the Northeast region.
Key Responsibilities
Perform on-site installation of Silentia privacy screen systems
Interpret floor plans and installation drawings
Assemble, mount, level, and secure systems
Conduct final walkthroughs and handoff
Provide on-site service and repairs
Diagnose and resolve issues
Perform warranty and non-warranty service calls
Support sales with site walks and assessments
Act as technical contact for facilities teams
Coordinate deliveries and tools
Maintain inventory
Submit service and installation reports in Salesforce
Qualifications & Experience
Required
3-7+ years of installation or field service experience
Experience working in a healthcare environment or equivalent setting
Ability to read floor plans, technical drawings, and installation guides
Strong mechanical aptitude
Excellent communication skills
Valid driver's license with a clean driving record
Maintain hospital vendor credentialing and access requirements
Ability to travel extensively
Comply with all applicable federal, state, and local laws, regulations, and hospital policies while performing installations and service
Preferred
Healthcare furniture or architectural systems experience
Infection control familiarity
CRM experience
Physical Requirements
Ability to lift and maneuver equipment weighing up to 75 lbs
Ability to stand, kneel, and climb ladders
What We Offer
Competitive salary
Company van provided
Tools and safety gear provided
Comprehensive health, dental, and vision insurance
Generous PTO and holiday schedule
Option to participate in 401(k) plan
Customer Accounts Advisor
Customer service agent job in Philadelphia, PA
The salary range for this role is $14.75 to $15.50 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Customer Service Representative
Customer service agent job in Warminster, PA
Our Multifamily Division is rapidly expanding, and we"re looking for a dependable and detail-oriented Customer Service Representative (CSR) to support our roofing, siding, and carpentry operations. As a CSR in our Roofing Division"s Multifamily Department, you"ll serve as the primary point of contact for property managers, HOA boards, and multifamily homeowners. You will play a key role in supporting project management, client communication, and administrative coordination to ensure projects run smoothly and customers receive outstanding service.
● Respond to multifamily homeowner inquiries, providing timely and effective resolutions
● Draft and manage emails, memos, letters, and other executive correspondence
● Schedule appointments, meetings, and Zoom calls for project managers and clients
● Coordinate walkthroughs, safety inspections, and site logistics as needed
● Format and prepare proposals for roofing and exterior renovation projects
● Follow up on bids and proposals to track progress and maintain engagement
● Prepare and send submittals, COIs, and other client documentation
Required:
● 2-3 years of experience in a customer service or administrative role
● Strong written and verbal communication skills
● Highly organized, detail-oriented, and proactive
● Proficiency with Microsoft Office; experience with CRM software a plus
● Ability to attend meetings in person and via Zoom
Preferred:
● Experience in construction, roofing, or property management
● Bilingual in Spanish and English
Customer Acquisition and Marketing Platforms, Enablement Services - Product, Executive Director
Customer service agent job in Wilmington, DE
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Product Director within the Customer Acquisition and Marketing Platforms (CAMP) Team, you will lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. The Applicant Services Executive Director will play a pivotal role in enhancing the applicant experience by providing innovative design, comprehensive support and guidance throughout the applicant process for all of CAMP. This position requires a strategic thinker with strong collaborative skills to drive initiatives, navigate industry changes, and maintain a competitive edge in the market.
Job responsibilities
Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
Owns product performance and is accountable for investing in enhancements to achieve business objectives
Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
Lead the modernization, growth, and maintenance of applicant services strategies, ensuring alignment with organizational standards and priorities.
Establish strong relationships with partners and providers to ensure seamless applicant experiences and represent applicant services in interactions with local regulators.
Coordinate across Operations, Client Service, and Technology to align service development with overall market strategy, while partnering with Compliance to adhere to regulatory frameworks.
Maintain a strong focus on risk and controls, ensuring issues are identified, escalated, and managed effectively and transparently.
Plan and deliver innovative information to applicants efficiently in various formats, contributing to documentation related to applicant services.
Demonstrate principled leadership in aspects of culture and conduct, articulating the organization's competitive proposition and key differentiators.
Required qualifications, capabilities, and skills
8+ years of experience or equivalent expertise delivering products, projects, or technology applications
Extensive knowledge of the product development life cycle, technical design, and data analytics
Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Experience driving change within organizations and managing stakeholders across multiple functions
Possess a comprehensive knowledge of the applicant lifecycle and solid understanding of business processes and risk controls.
In-depth understanding of market participants, client requirements, and market practices, demonstrated through established relationships and previous achievements.
Proven track record in delivering and managing change effectively, with strong analytical, problem-solving, and process re-engineering skills.
Exceptional communication and presentation skills, with the ability to convey clear, concise messages and leverage the broader organization to achieve objectives.
Excellent organizational and time management skills, with the ability to manage and prioritize multiple tasks across different time horizons while meeting deadlines.
Proven ability to manage teams both directly and through dotted-line relationships, as well as across support areas to achieve overall objectives, with a strong understanding of the regulatory environment and its impact on applicant services.
Preferred qualifications, capabilities, and skills
Recognized thought leader within a related field
Candidate should be a significant market participant and able to represent clients in discussions and seminars
A confident executive who engages effectively with all levels, secures support for initiatives, and communicates market developments engagingly
Capable of managing diverse activities over time, with strong prioritization skills
Auto-ApplyWinner's Circle - Customer Service
Customer service agent job in Gloucester, NJ
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $15.13 - $16.63 per hour
Salary Range:
15.13
-
16.63
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyHVAC Customer Service - Dispatch Agent
Customer service agent job in Berlin, NJ
Job Description
Professor Gatsby's Heating & Cooling, situated in West Berlin, NJ, is currently seeking a qualified individual to fill the position of full-time HVAC Customer Service - Dispatch Agent. Join our reputable team and enjoy competitive compensation ranging from $17 to $22 per hour, plus a commission potential of up to $60,000 annually. In addition to financial incentives, we offer a comprehensive benefits package including:
Health insurance
A 401(k) with company match
Multiple bonus programs
Paid holidays
Paid vacation
Paid sick days
Company parties
YOUR DAY
As an HVAC Customer Service - Dispatch Agent, your daily responsibilities will include maintaining the service call schedule, prioritizing urgent matters, and effectively managing dispatch assignments. You will serve as the primary point of contact for our customers as you address questions, schedule appointments, and provide updates on service progress. Additionally, you will have the opportunity to promote maintenance plans and marketing initiatives.
YOUR HOURS
This is a full-time position with flexible scheduling options. Shifts are available Monday through Friday or Tuesday through Saturday, spanning from 7:00 AM to 6:00 PM. Our rotating schedule ensures flexibility and work-life balance for our employees.
REQUIREMENTS FOR AN HVAC CUSTOMER SERVICE - DISPATCH AGENT
This position would be a good fit for a highly organized person with exceptional communication and interpersonal skills. What matters most is that you meet the following requirements:
Experience in a sales or customer service role
Proficiency with phone and email communication
Drive to succeed and ability to take initiative with customers
The ability to upsell products and services is a plus!
OUR MISSION
We deliver first-rate HVAC services and products at affordable prices in Southern NJ and the surrounding cities, including Washington Township, Sewell, Turnersville, Glassboro, Clayton, Williamstown, Cherry Hill & Voorhees. Customer satisfaction is our first priority. We are the highest-rated company in the area because we take our time and do it right. Whether our residential customers need repairs to their existing heating and cooling systems or a completely new installation, we are here to meet their needs. We chose a professor for our mascot to signify accuracy, integrity, attention to detail, and expertise.
Our highly trained team loves what they do. We believe that if you don't love what you do, then you can't deliver the best service and value to your customer. Your heart must be in it. Our team focuses on continuing education so we can present our customers with the best options in the industry. We care about our team. We are growing fast and believe that if we invest in our team now, they will grow with us. We want to offer careers not just jobs.
READY TO APPLY?
If you are ready to join our team and contribute to our commitment to excellence in customer service, we encourage you to apply today. Our mobile-friendly application process makes it easy to take the first step!
Box Office & Call Center Specialist (PT 24 hrs- Week Day/End)
Customer service agent job in Philadelphia, PA
Primary Function: The Box Office and Call Center Specialist is responsible for serving as the first point of contact with guests to the Barnes Foundation, the Box Office and Call Center Specialist is responsible for consistently providing superior customer service to guests: selling tickets, tours, memberships, classes, and other Barnes programs. The Specialist ensures an efficient and welcoming entry through our ticketing process and a best-in-class experience to every person who interacts with our institution. The Specialist makes the “customer centered” concept a daily reality in all interactions, decisions, and exchanges with guests. The Specialist works both on the phone and in-person, stationed in a call center, at the box office, member desk, or other locations depending on the needs of the day. Specialists use a digital point-of-sale system to process financial transactions and are responsible for accuracy.
Job Qualifications:
Education:
High school diploma and 3-4 years of experience OR Associates degree or higher college completion, with 1-3 years of experience.
Experience:
One (1) to four (4) years of any combination of training or experience in customer/visitor services, hospitality, call center, or events.
Must have a good phone manner, pleasant demeanor, and a genuine interest in communication with members of the public and providing assistance to guests.
Completion of Barnes Foundation Associate training coursework.
Ability to maintain a calm exterior presence during periods of high volume, high stress, or unusual events
Demonstrate strong attention to detail.
Highly organized.
Demonstrated customer service/relations experience with a true passion for working with the public.
Sales experience with demonstrated sales ability in ticketing, retail, food service or other industry.
Flexible schedule with the ability to work weekends, some evenings and holidays, as needed.
Ability to operate a digital point of sale system with accuracy and reliability.
Proficiency in digital tools including Microsoft products and modern communication tools.
Possess good conflict resolution skills, communication skills (in person and by telephone), and ability to multitask independently and collaboratively in a busy setting.
Knowledge or interest in history, fine art and/or language skills beyond English are a plus.
Reliable, high level of personal integrity, outgoing personality and excellent interpersonal skills.
Licenses, Certifications: N/A
Clearances:
Criminal Background-National
Physical Activities to Perform Essential Functions:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Moving:
Ability to stand and walk for 8-hour shifts with minimal rest breaks.
Ability to occasionally transport up to 25 lbs. of files, equipment or supplies. Ability to move to access files, equipment or supplies.
Vision Requirements:
This position requires extended time on the computer.
Communication Requirements:
Clearly communicate in person, by phone, and by video conference.
Communicate with others in conversational and written English.
Working Conditions: Position operates in the foundation's buildings and on the foundation's grounds at the Philadelphia campus.
Job Responsibilities:
Greets visitors, answers questions about the Barnes, its collections, ticketing, tours, exhibitions, programs and public accessibility.
Treats all callers and visitors with respect and courtesy; works collaboratively with staff and volunteers to ensure the guest experience is positive.
Handles challenging situations with the public quickly and effectively, with skill and professionalism.
Identifies and capitalizes on opportunities to promote and sell memberships to visitors and upsell existing members to higher levels of engagement.
Actively up-sells additional offers such as membership, seminars, lectures, and parking.
Continuously expands personal and required knowledge of Barnes services, collection, exhibitions, and actively participates in required trainings.
Disseminates information regarding various education and membership events.
Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, process exchanges, refunds and provides information.
Provides timely response to guest requests for information received by mail, phone, and email.
Follow-up on customer calls and emails.
Creates Customer Service Issue records for all compliments, complaints or comments.
Assist callers with any technical issues experiences with the website and escalate any issues to management appropriately.
Provides assistance with visitors' special needs, including mobility accommodations, adaptive devices.
Operates a digital Point of Sale system, including transacting sales (cash, check, and credit card payments), counts money, provides change and receipts, and balances drawers.
Works with various technology platforms to sell tickets and communicate effectively.
Accurately enters data and processes payments.
Adheres to foundation policies, including those regarding attendance, punctuality and dress code.
Attends departmental meetings as an active contributor to the analysis of operations, suggesting improvements and solutions.
Assists in preparation of mailings and other communications with customers.
Performs other duties as assigned.
Organization-Wide Competencies:
1. Accountability:
a. Prepares for work assignments and meetings,
b. Conducts thorough fact-finding, decision-making and/or follow through,
c. Admits mistakes and errors and informs others when one is not able to meet a commitment.
2. Job Quality:
a. Dependably demonstrates job knowledge necessary for the position,
b. Produces timely, accurate, high quality work output,
c. Prioritizes work responsibilities effectively and produces work quantity expected for the role.
3. Service:
a. Identifies problems and collaborate with others to devise and create effective solutions.
b. Interacts and communicates with fellow employees in a manner that promotes a harmonious and cooperative working environment in accordance with our Core Values.
c. Facilitates open communication and keeps an open mind about new ideas.
4. Leadership:
a. Sets a good example for others,
b. Demonstrates ethical decision-making and communication,
c. Makes decisions. Uses a solution-oriented, collaborative approach.
5. Collaboration:
a. Seeks win-win outcomes in decision-making,
b. Shows a proactive, inclusive, helpful, and respectful attitude to colleagues, guests and others,
c. Takes initiative to contribute to diversity, equity, inclusion, and accessibility initiatives.
6. Empowerment (Supervisors):
a. Directs others' work effectively with adequate goalsetting, accountability, delegation, supervision, conflict resolution, accessibility to support and resources,
b. Motivates team to meet short- and long-term goals: individual, department and strategic plan,
c. Creates environment for staff development.
7. Administration (Supervisors):
a. Meets goals related to revenue targets, expense control, program fees, etc.,
b. Develops/manages budget in keeping with organizational priorities,
c. Follows protocols and reporting requirements set by other departments (HR, IT, Facilities, etc.),
d. Collects and analyzes data effectively,
e. Documents work accurately and consistently, shares information appropriately.
Auto-ApplyCustomer Excellence Representative
Customer service agent job in Wilmington, DE
As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.
CREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDS
At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry.
Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible. In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure---sustainable solutions and more modern living depend on Chemours chemistry.
Chemours is seeking a Customer Excellence Representative to join our Titanium Technologies team! This position will report directly to the NA TT Customer Service Manager .
The Customer Excellence Representative role is a critical liaison between the customer and the Titanium Technologies business. This role will work closely with sales, supply chain, demand management, warehousing, and logistics to uphold and deliver upon the expectations of our customers.
The responsibilities of the position include, but are not limited to, the following:
Manage the end-to-end Order to Cash Process
Onboard New Customers
Process customer orders and returns
Develop and manage customer relationships
Monitor orders through delivery
Collaborate with Supply Chain and plant sites on order fulfillment
Initiate Customer complaint investigations as needed
Follow up on invoice/accounts receivable disputes
Implement pricing changes
Manage desk in accordance with internal control requirements
Share customer feedback and insights with the sales team
Serve as a critical interface with customers and develop solid business relationships with all customer contacts
Ownership of processes related to invoicing, pricing, rebates, discrepancies, invoice disputes, and credit/debit memos
Initiate Customer complaint investigations as needed
Participate and drive simplification initiatives to streamline work processes and improve customer experience
Actively support Sarbanes-Oxley compliance and internal company controls
The following is
required
for this role:
Associate Degree or equivalent combination of education and relevant experience.
Working Knowledge of SAP
Ability to collect, analyze, and report on data using Excel and other business systems
Strong computer skills and demonstrated proficiency in Microsoft Office
Strong communication skills through writing, telecommunications and in person
Strong focus on continuous improvement to simplify or improve processes or elevate the customer experience
Ability to work effectively within a team, drive the resolution of issues, and communicate effectively across different levels internally and externally
Strong Organizational and Planning Skills
The following is
preferred
for this role:
Bachelor's Degree
3+ years of experience in the chemical manufacturing industry
Experience in a customer service role within the chemical or manufacturing industry
Working Knowledge of Salesforce
Working Knowledge of eCommerce platforms and processes
Benefits:
Competitive Compensation
Comprehensive Benefits Packages
401(k) Match
Employee Stock Purchase Program
Tuition Reimbursement
Commuter Benefits
Learning and Development Opportunities
Strong Inclusion and Diversity Initiatives
Company-paid Volunteer Day
We're a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it-by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life.
Learn more about Chemours and our culture by visiting Chemours.com/careers.
Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have
additional grounds for non-discrimination, and we comply with all applicable laws.
Chemours is an E-Verify employer
Candidates must be able to perform all duties listed with or without accommodation
Immigration sponsorship (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status) is not currently available for this position
Don't meet every single requirement? At Chemours we are dedicated to building a diverse, inclusive, and authentic workplace for our employees. So if you're excited about this role, but your past experience doesn't align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities.
In our pursuit to be the greatest place to work, we know that a critical element to enhancing our employee experience is to assure we're operating with a solid foundation of trust. At Chemours, this means being transparent about how we pay our employees for the work that they do.
Pay Range (in local currency):
$70,426.00 - $110,040.00
Chemours Level:
23
Annual Bonus Target:
6%
The pay range and incentives listed above is a general guideline based on the primary location of this job only and not a guarantee of total compensation. Factors considered in extending a compensation offer include (but are not limited to) responsibilities of the job, experience, knowledge, skills, and abilities, as well as internal equity, and alignment with market data. The incentive pay is dependent on business results and individual performance and subject to the terms and conditions of the specific plans.
At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry."
Auto-ApplySales Representative / Customer Service - FASTSIGNS
Customer service agent job in Cherry Hill, NJ
Responsive recruiter Benefits:
Opportunity for advancement
Paid time off
Training & development
Competitive salary
Employee discounts
Are you a natural people person who thrives on helping others succeed?
Do friends say you'd be great in sales or customer service? Are you looking for a role where you can grow your skills, learn something new every day, and build a real career? If so, FASTSIGNS wants to meet you. About the Role
As a Customer Service Representative at FASTSIGNS, you'll be the first point of contact for customers-helping them bring their ideas to life through custom signage solutions. You'll work across email, phone, in-person, and even on-site visits to businesses. Your mission? Build strong relationships, solve problems creatively, and deliver an exceptional customer experience from start to finish.
What You'll Do
Serve as the face of FASTSIGNS, greeting and assisting customers
Consult with clients to understand their needs and recommend solutions
Prepare estimates, process work orders, and manage project timelines
Collaborate with the production team to ensure timely delivery
Participate in daily team huddles and contribute to marketing efforts
Maintain organized records and follow up with clients to ensure satisfaction
What You'll Gain
Extensive training-both online and in-person
A clear path for career advancement
A dynamic, fast-paced environment where no two days are the same
The chance to work with a global leader in the signage industry (700+ locations worldwide)
A supportive team that values your ideas and growth
Who You Are
Outgoing, friendly, and eager to learn
A great listener with strong communication skills
Organized and detail-oriented
Comfortable with technology and multitasking
Passionate about helping others and solving problems
Why FASTSIGNS?
We're more than signs-we're visual communication experts. Our team is passionate, creative, and driven to make an impact. We believe in investing in our people and creating a workplace where you can thrive.
Ready to make your mark? Apply today and start building a career you're proud of. Compensation: $15.00 - $19.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyCall Center Specialist
Customer service agent job in Millville, NJ
Job DescriptionSalary: $18.00 hour
Monday-Friday 10 AM - 6 PM
As a Call Center Specialist at Pulse Vascular, you will be responsible for handling incoming calls from patients, referring providers, caregivers, etc., aiding with inquiries, scheduling appointments, and delivering accurate information about services. Serving as the first point of contact for patients, you play a vital role in ensuring a smooth and seamless patient experience.
Key Responsibilities:
Respond to inbound patient and referring provider calls, addressing inquiries and resolving issues in a timely and professional manner.
Schedule and confirm appointments for medical services, ensuring accuracy in patient details and availability.
Verify patient demographic and insurance information, updating records as necessary.
Handle prescription refill requests and relay messages to the appropriate medical personnel.
Provide basic information on clinic services, medical procedures, and billing inquiries.
Triage patient calls and direct them to the appropriate department or medical professional.
Escalate urgent issues to supervisors or medical staff when necessary.
Maintain the confidentiality of patient information in compliance with HIPAA and organizational policies.
Follow up with patients regarding appointment confirmations and any follow-up care instructions.
Assist in rescheduling appointments and manage cancellations to optimize provider schedules.
Accurately document all patient interactions and ensure all relevant details are logged in the system.
Assist with outbound calls, such as appointment and procedure reminders, as directed by management.
Handling incoming communications from patients and physicians
Receive incoming patient referrals from Marketing Department
Other duties as directed
Required Skills & Qualifications:
MUST have EMR experience
Excellent verbal and written communication skills, with a clear, friendly, and professional phone manner.
Strong problem-solving abilities and the capacity to manage difficult or sensitive situations with empathy and composure.
Exceptional organizational skills with a focus on accuracy and attention to detail.
Ability to multitask and manage high call volumes in a fast-paced environment.
Basic computer proficiency, including familiarity with Electronic Medical Record (EMR) systems, scheduling software, and Microsoft Office.
Knowledge of medical terminology and procedures is preferred.
Previous experience in a medical or healthcare call center is desirable.
Ability to maintain patient confidentiality and adhere to HIPAA regulations.
Work Environment:
Must be able to work in a fast-paced environment and manage a high volume of calls.
Monday through Friday 10 am to 6 pm. No nights, weekends or holidays.
Collaborative team environment with opportunities for professional growth.
Bi-lingual Spanish is preferred.
Inbound Customer Support Agent
Customer service agent job in Philadelphia, PA
We are seeking an Inbound Customer Support Agent to be the friendly voice our customers turn to for assistance. In this role, you will handle incoming calls, providing helpful information, resolving inquiries, and ensuring a positive customer experience.
Key Responsibilities:
Handle a high volume of inbound calls from customers in a professional and courteous manner.
Address customer inquiries related to products, services, and account issues.
Resolve customer complaints and issues effectively, ensuring customer satisfaction.
Document all interactions accurately in our CRM system for future reference.
Provide feedback on recurring issues to management to help improve processes.
Collaborate with other team members to ensure a seamless customer experience.
Qualifications:
Excellent communication and interpersonal skills.
Strong problem-solving capabilities and ability to think on your feet.
Strong interpersonal skills to build rapport with customers and work collaboratively with team members.
Ability to work in a fast-paced setting and handle multiple tasks simultaneously.
Call Center Representative
Customer service agent job in Philadelphia, PA
Job DescriptionAbout the role: As Call Center Agent, you will be responsible for handling a large number of inbound calls. You'll provide information, assist with inquiries, and ensure a smooth customer experience. Job Selling points for Call Center Agent:
Weekly pay!
Set Schedule weekly!
Internal growth and promotions.
Job Details for Call Center Agent:
$17 an hour
Contract to Hire
Monday-Friday Range of time 9:00AM - 5:00PM (FULLY IN OFFICE)
Job Requirements for Call Center Agent:
2-3 years of call center experience.
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Customer Success Representative - Philadelphia, PA
Customer service agent job in Philadelphia, PA
Join our team as the key connection between Coton Colors and our retail, corporate, and wholesale customers. You'll help onboard new accounts, support daily needs, and ensure every customer enjoys a seamless experience with our brand. If you love building relationships and staying organized, this role is for you.
JOB OVERVIEW: This remote role is responsible for managing the relationships with our customers across all audiences-retail, corporate, and independent wholesale. This includes general administrative work, proactive customer touch points, new customer onboarding, customer service and coordination with multiple functions. This position partners closely with Sales Representatives to support wholesale accounts within assigned territories, ensuring customers receive a seamless, coordinated experience. From onboarding new accounts to assisting with day-to-day needs, this role helps strengthen relationships and makes it easy for customers to enjoy and grow with our brand.
DUTIES AND RESPONSIBILITIES (but are not limited to):
Serve as the main point of contact for your assigned accounts in coordination with the Sales Representative
Provides customer communication via all channels - In person, phone, email, fax and company systems and websites to each of our audiences.
Executes Account Management for multiple accounts, including
Customer Onboarding/Deboarding
Customer Training
Data Management and Reporting
Customer Analysis
Delivers excellent customer service and development to include:
Order information, placement and inquiries
Customer communication regarding sales initiatives, promotions, and campaigns.
Product information
Shipping information and coordination
Performs customer and company data management
Performs customer reporting
Assists Sales Representatives with:
Goal Setting
Appointment setting
Corporate travel
Corporate events
Sales
Participates in companywide events:
Trade shows, Conventions, Sales events
REQUIREMENTS:
College degree
1-2 years of experience in customer service and/or sales field, retail a plus
Able to complete local travel within the assigned territory as needed
KEY COMPETENCIES:
Eager to learn and grow
Quick learner and ability to retain information
Hardworking with an internal drive to meet and exceed goals
Nimble, while remaining calm and using good judgement
Attention to detail and accuracy
Strong creative thinking in an effort to recognize and solve a problem
Ability to work closely with a team
Excellent verbal and written communication
Excellent Customer Service skills
Ability to work under pressure
Uphold and exemplify the Coton Colors core values and image
At Coton Colors we celebrate every day. Even work days. Be part of the Coton Colors crew, and you'll know what we're talking about.
The founding principles of Coton Colors can be found resonating through our products, service and experience.
Creative | "Can Do" Attitude | Discerning | Quick, Hardworking & Nimble | Intelligent | Giving |
Hospitable | Shoot the Moon Mentality | Respectful | Trustworthy | Proud | Happy
Coton Colors also provides these amazing benefits and perks:
Competitive Compensation
Comprehensive Medical Insurance
401(k) with an ambitious Company Match
Generous Paid Time Off (PTO)
Ten (10) Company Paid Holidays, including your Birthday!
Medical/Maternity Leave
Crew Discount Program
Visit our Coton Colors Careers Page to learn more.
Auto-ApplyCustomer Service Agent
Customer service agent job in King of Prussia, PA
Job Description
Prism Biotech is looking for a customer service representative to join our team in our King of Prussia office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
Bachelor's degree or equivalent
1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system
We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
Powered by JazzHR
tQaANtcng3
Call Center/Communication Specialist
Customer service agent job in Collingswood, NJ
Job DescriptionSalary:
Our highly service oriented optometry practice is looking for a courteous, efficient, self-confident individual with exceptional people skills. The ideal candidate must have strong customer service skills and desire to make our patients so happy that they can't help but tell their friends how well they were treated. The candidate must absolutely love working with people. We are seeking a team member with genuine enthusiasm and contagious positivity. The goal of this individual should be to provide such exceptional service that patients feel as if they are at a 5 star hotel.
Our mission is to provide our family of patients with a world class level of eye care and legendary, memorable customer service. The candidate should realize the importance of this mission and be confident that they can uphold it.
We are looking for a part time (25-28hrs week to start) recall coordinator to perform recalls for three optometry offices. This position will include answering calls, emails, texting patients, and other related duties.
Job tasks include, but are not limited to:
Answering phone calls, texts, and emails for three office locations.
Scheduling appointments.
Performing patient recall and confirmation calls.
Administrative and clerical tasks
Experience is not required, however
applicants must be proficient with computers.
Fetal Care Center Perinatal Access Representative
Customer service agent job in Wilmington, DE
The Perinatal Access Representative (PAR) is accountable for answering the Nemours Fetal Care Center (NFCC) phones. They are accountable for receiving intakes, scheduling, registration, and insurance validation. The PAR works directly with the Fetal Therapy Nurse Coordinators (NC), APP's, and Physicians. This position will support Nemours patients and families in experiencing full spectrum care within the Nemours system.
Essential Functions:
* Answers all incoming phone calls in real time and in a polite manner, utilizing trauma informed strategies. Escalate concerns in a timely fashion to appropriate teammate.
* Schedules all appropriate fetal imaging and prenatal consultations with sub-specialties based on recommendations from MFM and NC.
* Timely documentation in electronic medical record (EMR).
* Communicates with families to ensure an understanding of the referral process.
* Acquires maternal records for all referrals.
* Distribution and confirmation of receipts of all correspondence from NFCC to referring physician offices.
* Facilitate scheduling of initial postnatal follow up with recommended neonatal specialists.
* Contributes to data entry, the use of databases and responsible practices around the use of PHI.
* Participates in QI initiatives defined within the NFCC.
* Coordinates telehealth appointments for sub-specialty providers and families.
* Participates in and represents the Team in departmental programs and meetings.
* Demonstrates competence using Microsoft products (excel, word, PowerPoint).
Job Requirements:
High school diploma
Associate degree preferred
3-5 years of job related experience
Auto-ApplyFetal Care Center Perinatal Access Representative
Customer service agent job in Wilmington, DE
The Perinatal Access Representative (PAR) is accountable for answering the Nemours Fetal Care Center (NFCC) phones. They are accountable for receiving intakes, scheduling, registration, and insurance validation. The PAR works directly with the Fetal Therapy Nurse Coordinators (NC), APP's, and Physicians. This position will support Nemours patients and families in experiencing full spectrum care within the Nemours system.
Essential Functions:
Answers all incoming phone calls in real time and in a polite manner, utilizing trauma informed strategies. Escalate concerns in a timely fashion to appropriate teammate.
Schedules all appropriate fetal imaging and prenatal consultations with sub-specialties based on recommendations from MFM and NC.
Timely documentation in electronic medical record (EMR).
Communicates with families to ensure an understanding of the referral process.
Acquires maternal records for all referrals.
Distribution and confirmation of receipts of all correspondence from NFCC to referring physician offices.
Facilitate scheduling of initial postnatal follow up with recommended neonatal specialists.
Contributes to data entry, the use of databases and responsible practices around the use of PHI.
Participates in QI initiatives defined within the NFCC.
Coordinates telehealth appointments for sub-specialty providers and families.
Participates in and represents the Team in departmental programs and meetings.
Demonstrates competence using Microsoft products (excel, word, PowerPoint).
Job Requirements:
High school diploma
Associate degree preferred
3-5 years of job related experience
Auto-ApplyService Dispatcher
Customer service agent job in Newtown, PA
Are you interested in taking your career to the next step with an industry leader? Do you have a knack for scheduling, organizing, and planning? Then we have a job for you! We are a leading home services provider and due to our continued growth we are looking for responsible and reliable individuals to serve as Service Dispatchers.
As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to customer requests using our scheduling and mapping technology. We offer competitive compensation, benefits for full time roles as well as overtime opportunities. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make and you meet our qualifications, we want to talk with you!
Responsibilities:
As a Service Dispatcher, you will use your communication and active listening skills to devise the most efficient solutions.
Specific duties include:
Scheduling service calls and providing work orders for Service Technicians according to urgency
Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required
Communicating with other Dispatchers, Service Technicians and other departments
Requirements:
As a Service Dispatcher, you must be pleasant, professional and possess the ability to function equally well both independently and in a team environment. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills as well as the ability to interact effectively with both customers and coworkers.
Specific qualifications include:
High School Diploma or Equivalent
1 -2 years prior dispatch experience preferred
Prior experience in a customer service setting a plus
Proven problem solving skills
Ability to work well in a fast paced environment
Proficiency with the MS Office Suite, MS Outlook and Web navigation
Benefits:
As a Service Dispatcher, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success and so, we are committed to your professional development. In addition, you may find opportunities for advancement to roles of greater responsibility with us.
Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:
· Medical coverage (F/T staff)
· Dental coverage (F/T staff)
·Retirement Savings
·Plus more!
Build a rewarding career with an industry leader!
Apply now!
We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.
Call Center - Virtual Member Experience Advisor - Financial Account Specialist
Customer service agent job in Philadelphia, PA
Job Description
American Heritage Credit Union, a $5 billion credit union, has an immediate opening available for our new Virtual (Video) Member Experience Advisor Division! This position is based out of our Main office in Northeast Philadelphia!
These advisors will provide a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience. Engage with members/non-members through needs-based/consultative actions via remote and video-based experience.
RESPONSIBILITIES INCLUDE:
Serve as a subject matter expert as it relates to all American Heritage deposit and loan-based products and services.
Serve as a subject matter expert as it relates to American Heritage electronic/mobile offerings which includes but is not limited to: Online/Mobile Teller functionality, Bill Payer, Quick Pay, e-Pay, etc.
Engage members as their financial consultant/advisor using knowledge of the credit union's products/services to provide solutions to their perceived and unperceived needs.
Fulfill lead generation requests submitted via customer relationship management (CRM), Better Lobby, etc.
Open new accounts, certificates of deposit, money market accounts, cash management accounts, IRA's, club accounts, and sharedraft accounts. Complete necessary documentation for ACH and payroll deductions, input mortgage applications and cross-sell products and services to meet member financial needs/goals.
Process loan applications, input data, review loan decisions and options with member, prepare supporting loan documentation, compile loan documents for signature and disbursement ensuring accuracy and completeness of loan, and process denials as necessary.
Process requests for changes and maintenance to member accounts, check orders, debit card requests, etc.
Assist members with how to use self-service technology (eg. PAT, Online/Mobile Teller, Bill Pay, etc.).
Utilize sales tracking systems, member data warehouse programs, as well as other tools/systems (eg. Data Verity, Better Lobby, etc.) to analyze members' engagement with the credit union and educate members in areas of low engagement.
Achieve stated goals/objectives set-forth for positions which includes but is not limited to closed loans, new memberships, e-services penetration, etc.
Provide assistance and backup to all Contact Center advisor positions (PAT, Concierge, Member Advisor, etc.) and access all programs needed to assist the membership accordingly.
QUALIFICATIONS:
Three to five years of similar or related experience. Specifically, at least one year of experience in a call center of a credit union or financial institution.
Associate's Degree in Business Administration or a related field or the equivalent experience required.
Must be flexible and available to work Call Center hours of operation: Monday-Friday 7:00 a.m. to 7:00 p.m. and rotating Saturdays 9:00 a.m. to 3:00 p.m.)
FICEP certification (to be completed after hire date).
Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.