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Customer Success Associate
Imperium Dynamics 4.0
Customer service agent job in Chicago, IL
Job Title: Customer Success Associate (Microsoft Business Applications)
Employment Type: Full-Time
About the Role:
We are looking for a highly collaborative and communicative Customer Success Associate to join our team in downtown Chicago. In this role, you will work closely with the Microsoft team to understand customer business challenges and help propose tailored solutions within the Microsoft Business Applications platform (e.g., Dynamics 365, Power Platform).
You'll report to one of our Customer Success Managers and play a key role in ensuring a smooth customer onboarding experience, coordinating internal and external stakeholders, and driving customer satisfaction through a proactive and solution-oriented approach. This is an in-person role, and your presence at our Millennium Park Loop office will help foster a high level of collaboration with colleagues and partners.
Key Responsibilities:
Partner with Microsoft sales and success teams to understand customer goals and business pain points and drive more net new engagements to Imperium
Own the sales and onboarding journey for new customers, ensuring a seamless transition from sales to delivery
Collaborate with technical, solution, and marketing teams to propose solutions using Microsoft Business Applications
Serve as the first point of contact for customers, building trust and long-term relationships
Track progress, follow up on action items, and ensure timelines and quotas are met
Identify opportunities to expand value and engagement within existing accounts
Contribute to the improvement of our customer success playbook and onboarding processes
What We're Looking For:
Strong interpersonal and communication skills - both verbal and written
A background in sales or customer-facing roles (preferably within tech or SaaS)
Experience or familiarity with Microsoft Business Applications (Dynamics 365, Power Platform, etc.) is a plus
A team-oriented mindset with a passion for solving customer problems
Organized, detail-oriented, and capable of managing multiple priorities
Bachelor's degree or equivalent experience preferred
Why Join Us?
Work at the intersection of customer success and cutting-edge technology
Collaborate directly with Microsoft and enterprise-level customers
Commission and performance-based incentives
Comprehensive benefits package (medical, dental, vision, 401(k), PTO)
Be part of a fast-paced, mission-driven team in a prime downtown Chicago location
Opportunities for growth and development in the Microsoft ecosystem
$36k-42k yearly est. 4d ago
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Customer Service Specialist
Hunter Hamilton 4.6
Customer service agent job in Lisle, IL
We have multiple openings for CustomerService Representatives to join our growing team! If you're someone that believes in the positive impact of continuing education and wants to help ensure colleagues and students are compliant with their healthcare benefit documents, this might be the career for you!
This position is primarily responsible for coordinating and maintaining student and faculty healthcare requirements records for all University programs.
Schedule: Mon-Fri 8am-5pm CST schedule
Pay: The starting pay range will be between $19-20/hr and we promote career progression opportunities
Work Model: Hybrid (Mon-Thurs in-office, Fridays remote)
Employee Benefits: We offer weekly pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, career advancement opportunities, and so much more!
Day in the Life:
Communicate with students and faculty via inbound phone calls regarding status of compliance documents
Review/approve/reject compliance documents and advise on overall compliance
Meet and exceed expected service level agreements and key performance indicators for individual and team goals
Communicate professionally in a written format via cases with students and faculty regarding compliance questions
Enter data into internal systems regarding dates and results of student screenings
Review Health Insurance auto enrollment errors, cost discrepancies, and resolve issues surrounding student health insurance
Update job aides and process documents
Review flagged screenings, determine next steps for students, and send disclosure documents via DocuSign
Keys to Success:
Minimum 3 years customerservice experience with a focus on customer satisfaction and one-contact resolution required
1-3 years equivalent experience working in an educational institution is a plus
Excellent verbal & written communication skills with the ability to professionally interact with students and colleagues at varying professional levels
Ability to successfully balance multiple tasks simultaneously with competing deadlines
Ability to take ownership from start to completion, and meet deliverables of assigned tasks and projects in a timely manner
Proficiency with Microsoft Office Suite programs including Word, Outlook, PowerPoint and Excel
Strong problem-solving and analytical skills required
Healthcare experience/medical terminology with basic knowledge of immunizations is a plus
$19-20 hourly 3d ago
Bilingual Customer Service Representative
Comptech Associates 4.2
Customer service agent job in Chicago, IL
Job Title: Bilingual Spanish/English-Loyalty Services Representative
Duration: 6 Months (Contract to Hire-CTH)
No. of Positions: 1
Bilingual English/ Spanish candidates only
Interview Process: WEBEX
Job Hours: 7:30am-6:00pm CST- timeframe. Monday-Friday
Job Schedule:5 days in office
TEMP TO PERM: Yes
JOB SUMMARY
Often the first point of contact for customers, the Loyalty Services Representative is responsible for addressing customerservice concerns, inquiries and activities. The Loyalty Services Specialist is responsible for retention and selling the value of Combined products and services. As a Loyalty Services Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems.
RESPONSIBILITIES
• Provides routine information and support to Designated Customers such as Worksite, Client Workplace, Individual Policyholders and other lines of business administered by Client.
• Ability to sell the value and retain policyholders
• Servicescustomers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products, benefits and/or solving service and claims issues.
• Assists in the collection of current and past due premiums and may support additional call domains such as Claim Intake, Policyholder/Policy administration, billing/payments, or Agentservicing on a as needed basis.
• Ability to service 90% of calls independently, using the tools and resources acquired in training and continued experience.
• Collects, documents and enters data from and into multiple applications.
• Provides instructions and set expectations for policyholders
• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, close rate and other KPI's.
• Exhibits and practices the Organization's Common Purposes and Shared Traits.
• Understands organizational objectives, supports process improvements, and provides feedback to leadership.
• Willingness to perform other duties as assigned.
• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.
SKILLS
•Provide a needs analysis assessment for what a policyholder may need
• Strong verbal and written skills
• Ability to partner with others to resolve issues resulting inservice or claim related issues
• Ability to utilize critical thinking skills
EDUCATION AND EXPERIENCE
• High School Required; bachelor's degree preferred
• Minimum 1 year previous contact center experience
• Previous Retention skills within a contact center environment preferred
• Previous sales experience a plus
• Licensed to sell health/life Insurance a plus
$31k-39k yearly est. 5d ago
Customer Service Representative
North Bridge Staffing Group
Customer service agent job in Chicago, IL
Exciting new CustomerService Representative opening with a well-established Non-profit Organization located in the River North neighborhood.
Hybrid schedule, 2/3-days a week in office.
Temporary: ASAP through end of the year
$20-$22/hour based on experience
Job description
We are looking for a customer-oriented service representative. A customerservice representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities
Make outbound membership renewal calls
Inbound calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Skills
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Schedule
Monday-Friday, 8:30am-5pm
$20-22 hourly 5d ago
Customer Service Representative
Sunrise Systems, Inc. 4.2
Customer service agent job in Chicago, IL
Job Title: CustomerService Representative - Producer Services
Duration: 6 months Temp to Perm
Hourly contract Position (W2 only)
Note:
Job Hours of operation 7:30am-8:00pm central time
Job Schedule-Some Saturday hours may be required.
Job Schedule-five days on site.
TEMP TO PERM
bilingual is a plus but not required
Job Hours-40 hours
Interview process- 1 Interview - Onsite/WEBEX
Client, is seeking a Producer Service Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals!
Job Summary
The Producer Service Center Representative is responsible for addressing escalated customerservice concerns, inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems.
Responsibilities
Demonstrate consistent good quality and performance results.
Provide consistent service that is customer focused and professional.
Supporting Field Sales agents with insurance product information
Assist with basic technical troubleshooting
Be able confident and capable to handle all new business, underwriting, claim and compensation situations.
Learn soft skills while communicating with customers
Focus on customers' needs and develops a customer centric approach inservicingcustomer's needs.
Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI's.
Exhibits and practices the Organization's Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
Learn all policy product lines, all procedures for the core and worksite calls.
Provides support for business partners as needed.
Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership.
Skills
Ability to effectively communicate and build strong partnerships with newer employees.
Basic computer skills and knowledge of database software.
Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
Demonstrated attention to detail, organizational skills, and time management skills.
Ability to work a flexible schedule to meet the needs of the business and performance requirements.
Friendly and professional demeanor.
Excellent communication and interpersonal skills.
Ability to remain calm in stressful situations.
Supplemental insurance knowledge and licensing is a plus.
Bilingual language proficiency is a plus.
Bilingual skills (verbal, written, read) in Spanish a plus
Competencies
Problem solving - take an organized and logical approach to thinking through problems and complex issues
Initiative - Willing to do more than is required or expected
Adaptability - ability to redirect personal efforts to respond to changing environment
Results Oriented - effectively executes son plans, drives for results and takes accountability for outcomes
Qualifications - External
Education and Experience
High school diploma or general education degree (GED); Associate degree preferred.
2+ years' experience in a contact center environment preferred.
Compensation:
The hourly rate for this position is between $20.00 -$22.00 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits: Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations
$20-22 hourly 4d ago
Client Services Representative
Giesecke+Devrient 4.7
Customer service agent job in Bolingbrook, IL
The Client Success Representative is responsible for leading client support across assigned client accounts, ensuring accuracy, speed, and responsiveness at every step of the order lifecycle. Serves as a subject matter expert and key liaison between Sales, Client Success, and Production teams, this role translates client needs into seamless production and delivery. Must excel independently and collaborating cross-functionally to deliver outstanding client experiences.
Manage the end-to-end process of the order lifecycle (PO data entry, confirmation, changes, tracking, and invoicing via ERP system).
Link Client Services/Sales with Operations for daily order processing and updates.
Coordinate across Production, Scheduling, Procurement, Quality, and Shipping teams for accurate and on-time fulfillment.
Maintain and update WIP/dashboards; share timely updates with respective teams.
Follow SOPs, maintain data accuracy and quality standards.
Support Client Service management on client visits, audits, press checks.
Investigate and quickly resolve quality issues with Production/Quality teams.
Provide team backup; train on SAP and other tools.
Qualifications:
Bachelor's degree in Business Administration or related field required.
Minimum 5 years of experience in a similar or related client-facing role.
Order management experience in a Manufacturing, Printing, Financial, or related environment.
Advanced working knowledge of end-to-end client order processes across varying client types.
Strong organization, planning, and multitasking skills with high attention to detail.
Excellent written and verbal communication skills; professional and client-oriented demeanor.
Self-motivated, proactive and team-oriented, with a proactive and collaborative approach to meeting client expectations and deadlines.
ERP experience required with respect to order processing, inventory management, status monitoring and receiving; SAP strongly preferred.
Proficient in Microsoft Office (Word, Excel, Outlook, Teams); experience in digital file navigation and document handling.
Experience in the card, payment or printing industries strongly preferred.
The above job description is meant to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
BENEFITS INCLUDE
Medical (PPO and HDHP with HSA), dental, Vision, PTO, paid holidays, 401k with employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance and more.
$40k-52k yearly est. 5d ago
Customer Support Specialist
Opteon USA
Customer service agent job in Chicago, IL
We are currently seeking a meticulous and highly motivated Customer Support Specialist to join our AMC Operations team. This role offers a unique opportunity for personal and professional growth, as you will be challenged to deliver industry-leading customerservice and contribute to continuous process improvement.
Responsibilities:
Develop lasting relationships with clients and appraisers
Strong, detailed, and respectful communication required to understand and meet the needs of clients and the Customer Support Team
Handling challenging client requests and questions as needed with a positive and effective approach
Ability to have challenging conversations with appraisers and Customers, while keeping the end goal of meeting client needs in mind
Effectively managing emails, providing clear and timely responses
Reviewing order details and resolving any conflicts, discrepancies, or errors
Identifying efficiencies in the workflow and providing suggestions to the management team
Managing a queue-based workload that requires quick decision making, prompt communication and ability to move orders through statuses in a timely manner
Reviewing order details with the ability to identify mistakes
Ensuring new orders are assigned efficiently with the highest level of quality and diligence.
Utilizing established policies and industry guidelines/procedures to ensure efficient workflow
Managing risk by ensuring no information, documentation, or commentary is used causing AIR or USPAP violations
Working independently and as a team to achieve goals and meet company expectations
Seeking opportunities to expand knowledge of the appraisal and real estate industry
Supporting a continuous improvement environment and providing suggestions or shared ideas to improve procedures and/or policies
Meeting or exceeding specific departmental and personal goals.
Exceptional customerservice when answering phones and meeting SLA's.
Skills you'll need:
Comfortable in a high-production environment
Immaculate interpersonal communication skills
Experience in the Appraisal business (minimum 2 years)
Proficient experience with Microsoft Office
Experience in continuous process improvement and proactive problem-solving
Ability to work effectively in a fast-paced, team-oriented environment
Nice to have:
USPAP Certification
Located local to Rosemont, IL or Toledo, OH (Hybrid work schedule)
Benefits:
Medical, Dental, Vision, Life
401(k)
Hybrid work environment
Competitive PTO and Sick leave
About Us:
We are a high-energy, collaborative company that is revolutionizing the real estate appraisal industry in the United States. We value flexibility, dedication, and humility, and we are committed to working together to achieve our goals. If you're looking for a challenging and rewarding opportunity to grow your skills and make a real impact, we encourage you to apply.
$32k-49k yearly est. 1d ago
Csr & Sales Associate
AGI 4.0
Customer service agent job in Chicago, IL
Job Description
Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money?
At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction.
You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed.
Compensation & Benefits
Hourly or Commission-Only Options (depending on experience)
Average Weekly Pay: $800-$1,500
Bonus Incentives: cash prizes, team trips, and contests
Paid Training and continuous mentorship from industry leaders
Career Growth: opportunities to move into leadership or management
Travel Opportunities - regional events, retreats, and conferences
Fun, supportive environment - team nights, networking, and recognition events
Compensation:
$800 - $1,500 per week
Responsibilities:
Engage with customers to understand their needs and provide tailored solutions.
Represent top brands with professionalism and enthusiasm during face-to-face interactions.
Collaborate with team members to achieve sales targets and enhance customer satisfaction.
Participate in ongoing training sessions to refine your sales and communication skills.
Contribute to a positive team environment by sharing insights and supporting colleagues.
Track and report sales activities and outcomes to ensure transparency and accountability.
Adapt to changing market trends and customer preferences to maintain a competitive edge.
Qualifications:
Experience incustomerservice or sales is a plus, but not required.
Ability to engage and communicate effectively with diverse customers.
Proven track record of working collaboratively in a team setting.
Strong problem-solving skills to tailor solutions to customer needs.
Willingness to learn and adapt to new sales techniques and market trends.
Ability to maintain professionalism and enthusiasm in face-to-face interactions.
Comfortable with tracking and reporting sales activities for transparency and growth.
About Company
Our mission is to inspire the next generation with optimism, teamwork, and results. We adhere to our core values and have a people-oriented environment that is exciting and professional! We encourage personal growth for our associates as we expand our business into new markets. We offer advancement opportunities with promotions based on performance and experience. Hard work and having fun are what we're all about.
We are actively seeking upbeat, motivated and accountable team players to join our marketing team in a joint marketing and customerservice function. This is a great opportunity for individuals who need flexible hours, great income, and the ability to work in a telecommute capacity FT or PT.
Don't waste gas, time and money commuting! We offer dynamic team support and training to qualified individuals who are ready to make a difference and realize time and financial freedom. You must be a people person, have a strong desire to help others and think outside the box. Generous Commission Base with Bonuses and Incentives. Please submit your resume and qualified candidates will be contacted to set up an interview.
Skills Needed:
Proficient in MS Office
Basic Computer Knowledge and Skills
Think Outside The Box
Excellent Written and Verbal Communication Skills
People Person
Coachable
Accountable
Self-Starter
Strong Drive For Success
Required
Up to Date Computer with High Speed Internet
Phone Access
$47k-103k yearly est. 60d+ ago
Customer Service agent
Fortuna 4.3
Customer service agent job in Chicago, IL
Fortuna Chicago was created to acquire and retain customersin a personalized manner for all types of companies. Today, we lead the way within the Chicago area in live marketing experiences, specifically for our innovative brand awareness and PR campaigns. Here at Fortuna Chicago we understand the idea of marketing is not a unique concept, but the execution of a business that delivers excellence in PR and marketing makes the company remarkable.
Job Description
As a CustomerServiceAgent, your role will require you to establish relationships with our client base through inbound and outbound sales operations. You'll discuss the services available and turn opportunities into sales by identifying customer needs and promoting the benefits.
Salary range: $44000 - $52000 per year.
Responsibilities
Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.
Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.
Acknowledge and address all customer inquiries on time.
Attract potential customers by answering product and service questions. Suggest information about products and services.
Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.
Suggest potential products and services to management by collecting customer information and analyzing customer needs.
Add value to the business by providing fantastic customerservice, engage customers, and build relationships with buyers by accounts.
Address any issues that may arise and escalate to management for their engagement and support.
Handle other duties as needed.
Qualifications
High school diploma.
You understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued.
Outstanding and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving).
Showcase a professional and friendly manner when interacting with customers.
Ability to calmly respond to customers whatever the circumstances.
Ability to build rapport and develop a relationship with our customers.
Team skills (supporting other team members and providing answers to questions to other colleagues).
Additional Information
All your information will be kept confidential according to EEO guidelines.
$44k-52k yearly 1d ago
Full-Time ORD Customer Service Airport Agent
Envoy Air Inc. 4.0
Customer service agent job in Chicago, IL
Responsibilities
How will you make an impact?
Responsibilities
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
May work in the Baggage Service Office to track the location of baggage and handle passenger questions
Qualifications
Who are we looking for?
Requirements
Minimum age: 18
High school diploma, GED, or international equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
Flexible to work additional hours with short notice when operationally necessary
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Must be customer focused, detail oriented, and interested about the airline industry
Able to communicate in a clear, polite, and friendly manner
Must be comfortable working with computers and ability to learn new computer programs
Must be able to read, write, fluently speak, and understand the English language
Authorized to work in the United States without sponsorship
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
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The Customer Relations Specialist (CRS) is responsible for ensuring timely and accurate dissemination of information to customers regarding membership, certification, continuing education programs, meetings, subscriptions and press publications via the primary channels of phone, chats and email communications. This role requires excellent communication skills along with moderate Spanish listening and speaking proficiency to support bilingual interactions.
Essential Functions:
Provide primary support for all ASCP products including electronic journals, e-commerce and electronic education.
Ensure timely and accurate responses are provided to customers via phone calls, chats and emails.
Process orders in Personify database for continuing education programs, membership dues, meetings, subscriptions and press product orders, while adhering to PCI compliance.
Process product cancellations, discounts, price adjustments and refunds when applicable and in accordance with ASCP policies.
Expeditiously resolve inquiries pertaining to outstanding customer concerns regarding but not limited to, account balances, education programs, subscriptions, product delivery times and delivery status.
Be knowledgeable of all society campaigns, products and services including BOC certification eligibility and CMP recertification requirements and procedures.
Keep Customer Relations Supervisor and Manager apprised of sudden trends causing increasing call and chat volumes, any customer issues and challenges requiring escalation, modification or adjustments to workload, information tools or for Genesys phone system canned responses.
Assist Indy warehouse to resolve book fulfillment issues, shipping discrepancies, loss and damage claims.
Participate inin-service and off-site training seminars to enhance knowledge base on standard customerservice practices.
Qualifications and Requirements:
1-3 years of experience incustomerservice/call center environment
Excellent verbal and written communication skills
Proficiency and competency in Microsoft Office products, especially Word and Outlook
Physical Abilities:
Possible travel once a year for the annual meeting.
Some occasional light lifting.
* Pay is competitive and commensurate with experience
Equal Opportunity Employer: /Individuals with Disabilities/Protected Veteran
$32k-47k yearly est. Auto-Apply 13d ago
Customer Support
The Ace Consulting Group
Customer service agent job in Chicago, IL
Temp
Our valued partner in Chicago, Illinois is seeking high energy customer support specialists to join their end of year team for the holiday season!
Note: this is a seasonal role from September - December 2025.
What will you do as a customer support specialist?
Answer customer related inquiries via phone
Enter customer orders into Salesforce and company software
CONSULT with customers and recommend product line options to them
Must be able to make recommendations to customers on product colors, sizes, fonts and customizations available to them
This is more than a traditional call center where you are taking inbound calls, as you are consulting options to customers and recommending holiday gift options to them
Who qualifies for the customer support specialist role?
Employees who are comfortable working in an office setting with colleagues
Employees who like to take calls and talk on the phone with customers
Employees who enjoy supporting customers, making recommendations and making someone's holiday gifts special!
Strong data entry and computer skills needed
Why should you apply for the customer support specialist role this season?
Steady hours (40 hours per week) from September - December
Competitive starting pay
Completion bonuses ( $50 at 45 days, $50 at 60 days and $100 at 90 days)
Paid training program
Work with a reputable company in a FUN office environment
Start in September!
How much will you earn as the customer support specialist?
Starting pay is $20-21/hr.
40 hours per week
Get paid weekly
What hours will the customer support team work?
Monday - Friday
8:30 am - 5 pm
Weekends off!
Benefits Available:
Medical, dental, vision, life insurance, LTD, STD, Chicago Paid Sick Leave
Referral bonuses
Completion bonuses for the holiday season team
Ready to learn more? Email us your information and one of our managers will reach out! Want to speed up the process? Email your resume or information to ************************************
EEO
The Ace Consulting Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Although you may not be working directly for The Ace Consulting Group (if this is a direct hire opportunity), we partner with clients who share the same hiring initiatives as us.
$20-21 hourly Easy Apply 60d+ ago
Service Dispatcher
Master Solutions 3.9
Customer service agent job in Naperville, IL
Do you love helping customers, juggling busy schedules, and keeping a team on track? Thrive in a fast-paced environment with clear communication and strong organization? If you enjoy making a difference every day, we'd love to talk. Master Solutions, a growing Managed IT Services Provider in Naperville, IL, is hiring a Service Dispatcher. You'll be the communication hub between clients and technicians, triaging requests, scheduling resources, and keeping support running smoothly. No technical expertise needed, so if you're organized, customer-focused, and enjoy keeping operations moving, let's connect!
To the qualified Service Dispatcher, we offer:
Competitive Compensation - $42,000 - $55,000 based on experience
Sign-On Bonus - Join our team and get rewarded from the start
Paid Overtime - Earn extra for the hard work you put in
Generous Paid Time Off - Start with 10 days of PTO per year plus holidays
Comprehensive Health Benefits - Medical, dental, and vision insurance
401(k) with Company Match - Invest in your future
Primary Duties of the Service Dispatcher:
Service Coordination & Scheduling
Prioritize and schedule service tickets for technicians.
Monitor the service board and follow up to keep tickets moving.
Balance workflow to match technician availability with client needs.
Client Communication
Act as the first point of contact for service requests.
Gather key details, triage issues, and route tickets appropriately.
Documentation & Process Support
Keep ticket notes, client details, and schedules accurate and current.
Maintain dispatch systems/workflows and recommend process improvements.
Operational Support
Track SLAs and response times to support service metrics.
Help prepare daily schedules, reports, and follow-up lists.
Professional Expectations for the Service Dispatcher:
Alignment with Company Values
Excellent Communication & CustomerService
Problem-Solving & Proactive Thinking
Time Management & Organization
Team Collaboration
Willingness to Learn & Taking Initiative.
Master Solutions, Inc. has been in business for 30 years, serving small and medium-sized businesses in the Chicago area in multiple industries and is excited about what's on the horizon. We are located in Naperville, Illinois.
Join our dynamic team, gain valuable hands-on experience, and receive expert training from seasoned professionals. As a key player on the front lines, you'll work directly with clients, providing the technology solutions they need to achieve their business goals.
$42k-55k yearly Auto-Apply 21d ago
Passenger Service
159559 Sunline Services
Customer service agent job in Chicago, IL
Part-time Description
Responsible for Passenger Check in, Boarding & Baggage Services.
Interacts with Airline customers
Emphasis on Quality Services
Demonstrate a Safety-First attitude
Requirements
Previous experience in the aviation industry preferred but not required.
Able to secure documentation to obtain Aviation ID Badge.
Ability to lift 50 lbs independently
Able to effectively communicate both verbally and in writing.
Highly motivated and able to work well independently and with the team requiring minimal supervision in a fast-paced environment.
Able to multi-task and establish priorities in a dynamic and changing environment.
Must always maintain a professional appearance and mannerisms.
Able to work as a productive member of the Sunline Services Team.
Pass drug test.
Complete and pass 10-year background check.
Job Types: Part-time
Schedule:
Monday to Friday
Weekends & Holidays
Part Time Benefits:
Paid sick time (up to 5 days per year)
401K after 1 year of employment
Salary Description $18.15 - $19.15 hourly
$18.2-19.2 hourly 60d+ ago
Lead Scheduler / Energy Services Dispatcher (Part-time)
Smartwork Energy Partners
Customer service agent job in Lombard, IL
SmartWork Energy and our independent brokers are innovating the way businesses use and conserve energy. Not just an energy sales company, we are a TECHNOLOGY company with an Inspired Vision: to empower businesses of all sizes and consumers with efficient connectivity and supply solutions, educating them on information they will need to reduce monthly costs and minimize their carbon footprint.
If you are highly organized, great with customerservice, have professional phone and in-person communication skills - we may have a position for you to earn part-time income on an opportunity that is start-up in spirit and can only get better. Join us and the fast-growing Internet of Things (IoT) marketplace- a billion-dollar business opportunity that will immediately impact your earnings potential and our planet in positive ways!
Job Description
Review leads from various on-line marketing apps/sources for specific Smartwork jobs and tasks. Reach out professionally and politely in negotiating work to be completed, costs and scheduling logistics with firm organization around calendar management in GSuite / Gmail environment. Send written confirmation for each set appointment and post-job surveys.
Identify needs and generate new consulting meetings for our sales team whenever opportunities arise for Energy surveys for office building locations.
Qualifications
High School or GED equivalent, and 1 or more years customer-facing work experience required. A polished blend of Marketing and sales, with dispatch or scheduling logistical background a plus. Familiar as user for services apps like Thumbtack, AngiesList, HomeAdvisor, Takl, or similar. Able to manage Google/gmail calendar from multiple identies on laptop or smartphone. No phone provided, need to be proficient on managing activity through mobile apps and field or make calls on your own phone.
Additional Information
The right Lead Scheduler earns these Benefits:
Training- Ongoing education and 2-week "in-job" Training with regular follow-up educational opportunities. Free webinars and independent professional development.
Materials - Presentation Materials and selling collateral are provided in hard copy and digitally.
Pay - The SmartWork Energy Lead Scheduler position pays for performance - with compounding residual monthly commissions and offers unlimited earning potential. Top performers earn promotions rapidly.
Medical - As this role is defined as part-time, our Smart Work energy Alliance affiliates are not offering health, dental, vision or life insurance benefits in 2018.
SmartWork Energy Partners is an Equal-Opportunity employer
$32k-41k yearly est. 1m ago
Service Dispatcher (Customer Service)
Raynor Door Company
Customer service agent job in Winnetka, IL
Job DescriptionDescription:
Raynor Garage Door Company is a third-generation, family-owned business proudly serving the Northfield, IL area since 1948. We specialize in the installation and service of garage doors, openers, gate operators, and access control systems for residential and commercial clients.
We are currently seeking a high-energy, detail-oriented team player to join our office staff as a Service Advisor/Dispatch coordinator. In this role, you'll be the first point of contact for customers, helping them schedule appointments, resolve issues, and stay informed throughout the service process.
Key Responsibilities
Provide excellent customerservice by phone and email
Accurately understand customer needs and offer appropriate solutions
Schedule service appointments and coordinate technician assignments based on skill set and availability
Dispatch technicians to job sites and monitor work progress
Communicate job status updates to customersin a timely and professional manner
Maintain and update customer records and service history
Review active jobs to ensure quality, timeliness, and customer satisfaction
Explain warranty policies and service coverage to customers
Recommend additional services or current promotions when applicable
Keep your work area organized and maintain a professional appearance
Requirements:
Job Requirements:
Strong customerservice skills (phone and/or in-person experience)
Excellent communication and multitasking abilities
High school diploma or GED
Proficient with Microsoft Word, Excel, and Outlook
Strong attention to detail and organizational skills
Ability to work in a structured environment and collaborate with a diverse team
Must be results-oriented and able to manage multiple tasks efficiently
Valid driver's license
Must pass a pre-employment drug screening
Preferred:
Prior experience in a service or dispatching role
Experience with Microsoft Dynamics (Great Plains) or ACT! CRM
Benefits available to CustomerService Adviser include:
401(k) Plan
Paid Time Off Program
Company Closes in Observance of Major Holidays
Available Medical & Dental Insurance
Company-Supplied Work Clothes
$32k-41k yearly est. 15d ago
Call Center Customer Service Representative
Comptech Associates 4.2
Customer service agent job in Chicago, IL
Job Title: CustomerService Representative - Producer Services
Duration: 6 Months (Contract to Hire -CTH)
No. of Positions: 1
Job Hours of operation 7:30am-8:00pm central time
Job Schedule-Some Saturday hours may be required.
Job Schedule-five days on site.
TEMP TO PERM
bilingual is a plus but not required
Job Hours-40 hours
Interview process- 1 Interview - Onsite/WEBEX
JOB SUMMARY
The Producer Service Center Representative is responsible for addressing escalated customerservice concerns, inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems.
RESPONSIBILITIES
• Demonstrate consistent good quality and performance results.
• Provide consistent service that is customer focused and professional.
• Supporting Field Sales agents with insurance product information
• Assist with basic technical troubleshooting
• Be able confident and capable to handle all new business, underwriting, claim and compensation situations.
• Learn soft skills while communicating with customers
• Focus on customers' needs and develops a customer centric approach inservicingcustomer's needs.
• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI's.
• Exhibits and practices the Organization's Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
• Learn all policy product lines, all procedures for the core and worksite calls.
• Provides support for business partners as needed.
• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership.
SKILLS
• Ability to effectively communicate and build strong partnerships with newer employees.
• Basic computer skills and knowledge of database software.
• Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
• Demonstrated attention to detail, organizational skills, and time management skills.
• Ability to work a flexible schedule to meet the needs of the business and performance requirements.
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Ability to remain calm in stressful situations.
• Supplemental insurance knowledge and licensing is a plus.
• Bilingual language proficiency is a plus.
• Bilingual skills (verbal, written, read) in Spanish a plus
EDUCATION AND EXPERIENCE
• High school diploma or general education degree (GED); Associate degree preferred.
• 2+ years' experience in a contact center environment preferred.
$30k-38k yearly est. 5d ago
CSR & Sales Associate
AGI 4.0
Customer service agent job in Chicago, IL
Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money?
At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction.
You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed.
Compensation & Benefits
Hourly or Commission-Only Options (depending on experience)
Average Weekly Pay: $800-$1,500
Bonus Incentives: cash prizes, team trips, and contests
Paid Training and continuous mentorship from industry leaders
Career Growth: opportunities to move into leadership or management
Travel Opportunities - regional events, retreats, and conferences
Fun, supportive environment - team nights, networking, and recognition events
Engage with customers to understand their needs and provide tailored solutions.
Represent top brands with professionalism and enthusiasm during face-to-face interactions.
Collaborate with team members to achieve sales targets and enhance customer satisfaction.
Participate in ongoing training sessions to refine your sales and communication skills.
Contribute to a positive team environment by sharing insights and supporting colleagues.
Track and report sales activities and outcomes to ensure transparency and accountability.
Adapt to changing market trends and customer preferences to maintain a competitive edge.
Experience incustomerservice or sales is a plus, but not required.
Ability to engage and communicate effectively with diverse customers.
Proven track record of working collaboratively in a team setting.
Strong problem-solving skills to tailor solutions to customer needs.
Willingness to learn and adapt to new sales techniques and market trends.
Ability to maintain professionalism and enthusiasm in face-to-face interactions.
Comfortable with tracking and reporting sales activities for transparency and growth.
How much does a customer service agent earn in Hobart, IN?
The average customer service agent in Hobart, IN earns between $21,000 and $34,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.
Average customer service agent salary in Hobart, IN
$27,000
What are the biggest employers of Customer Service Agents in Hobart, IN?
The biggest employers of Customer Service Agents in Hobart, IN are: