Vehicle Service Specialist (Full Time)
Customer service associate job in Annapolis, MD
Text henleyjobs to 23000 to start your application today!
Message and data rates may apply.
Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? If you are looking for a full-time career with excellent advancement opportunities,
Henley Companies
, the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed.
We welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self-made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high-school grad, a well-seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle.
THE TOOLS WE'LL PROVIDE TO YOU
Paid on-the-job training
No late evenings - Most locations close by 7pm
Competitive pay set at $19.75 per hour
Now offering Earned Wage Access through DailyPay!
Promoting from within - 95% of upper-level management started out in an entry-level position
Safety Shoes, Uniforms & Personal Protective Equipment (PPE)
Tuition Reimbursement
Employee Discount - 50% off most services for up to 2 vehicles
Medical, Dental, Vision, and 401(k) Savings plan
*Terms and conditions may apply and benefits may differ depending on location
Responsibilities
Provide exceptional customer service and address any concerns or questions.
Perform oil changes, filter replacements, and lubrication services for vehicles.
Inspect vehicles for any potential issues or areas that require attention.
Conduct basic maintenance tasks such as tire rotations and fluid level checks.
Basic computer knowledge/aptitude
Keep track of inventory and ensure all supplies are readily available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines to ensure a safe working environment.
Requirements
Attention to detail and ability to follow instructions.
Excellent problem-solving skills
Strong customer service and communication skills
Ability to work in a fast-paced environment and handle multiple tasks.
Able to learn and follow the VIOC SuperPro process for all services.
Achieve SuperPro certification.
Must have reliable transportation.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job
Inspecting and replacing car lights and wipers.
Check fluid levels and add fluids to vehicle when necessary.
Inspect/replace engine air filter and cabin air filter.
Add oil to engine in the proper amount based on specifications of vehicle make/model.
Able to remove/rotate/lift/reinstall tires for tire rotation service.
Lubricate necessary components of the chassis/driveline.
Perform additional services on cooling systems and transmissions.
Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
Able to move from bay to bay to perform services on multiple vehicles.
Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)
Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
Able to move/transport items up to approximately 50 pounds.
Able to work with tools to perform duties in tight sometimes hard to reach areas.
Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.
Environment
In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions.
In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals.
In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation.
In this position you will be required to function in narrow aisles or passageways such as catwalks.
The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.
Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to
race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.
We participate in the E-Verify program.
#BA0005#
Entry Level Medical Screener/Medical Customer Service
Customer service associate job in Towson, MD
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.
How you will contribute:
· You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team.
· You will screen new and repeat donors and take and record donor vital signs and finger stick results.
· You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
· You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures.
· You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.
What you bring to Takeda:
· High school diploma or equivalent
· Ability to walk and/or stand for the entire work shift
· Will work evenings, weekends, and holidays
· Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
· Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
· Fine motor coordination, depth perception, and ability to hear equipment from a distance
· Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
· 1 or more years minimum experience working in a customer or patient facing role is helpful
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - MD - Towson
U.S. Starting Hourly Wage:
$18.00
The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
LocationsUSA - MD - TowsonWorker TypeEmployeeWorker Sub-TypeRegularTime TypePart time
Job Exempt
No
Auto-ApplyUI/UX Associate
Customer service associate job in Arlington, VA
A full-time, hybrid Junior Multimedia Digital Design Associate role is available with an organization launching a new digital product. This position focuses on UX/UI design and the creation of multimedia content for product launches using Figma, Canva, and Adobe Creative Cloud. The ideal candidate is a strong communicator who can collaborate across marketing and digital experience teams to deliver high-quality assets that enhance the user experience and support ongoing product improvements.
The hiring process includes three interview stages, with a target start date of December 15, 2025 (flexible for the right candidate).
Position Details
Job Type: Direct Hire
Location: Hybrid - Onsite Tuesday, Wednesday, and Thursday
Onsite Address: Arlington, VA
Compensation: $65,000-$70,000 annually (up to $75,000 for strong candidates)
Interview Process
First virtual interview with HR
Second virtual interview with the hiring manager
Final in-person, panel-style interview
Assessment Focus:
Candidates should demonstrate strong cross-functional communication skills and a portfolio that includes visually compelling infographics, animated graphics, and short-form video.
Role Overview
Top Technical Skills:
Adobe Creative Cloud / video editing software (e.g., Premiere Pro)
Figma
Canva
Team Structure:
Reports to the Director of Marketing/Art, with one other junior designer on the team.
Day-to-Day Responsibilities
Collaborate with the design team to create digital and print assets for campaigns and events.
Develop infographics, charts, and interactive visuals for web, social media, and video.
Support UX efforts by wireframing landing pages, emails, and web content to improve engagement.
Partner with cross-functional teams to deliver on-brand creative aligned with marketing goals.
Assist with marketing collateral and provide coverage in the Art Director's absence.
Duties and Responsibilities
Contribute to multi-channel design projects from ideation through final execution under the Art Director's guidance.
Create responsive infographics, charts, and data visualizations for web (mobile and desktop), social, and print.
Collaborate with Storytelling, Digital Experience, Events, Content Development, Marketing, and other teams to deliver on-brand design assets.
Apply UX/CX principles to wireframe landing pages, web pages, and HTML emails that enhance the user journey.
Support brand-related projects including static social graphics, ads, and marketing collateral.
Assist with project coordination and reviews when the Art Director is unavailable.
Qualifications
2+ years of experience in UX/UI design
Knowledge of accessibility standards, including 508 compliance
Technical proficiency in:
After Effects, Premiere Pro, or other video editing tools
Adobe Creative Cloud (InDesign, Illustrator, Photoshop)
Figma, XD, HTML, CSS (JavaScript a plus)
CMS platforms such as Optimizely
Canva and Power BI
Strong grasp of design principles, typography, color theory, and layout design
Excellent communication and interpersonal skills
Experience working within corporate brand standards to create data visualizations, charts, and infographics
Portfolio Requirement
Applicants must provide a link to an online portfolio showcasing video and/or animation work, including interactive infographics or data visualizations.
REQUIRED
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Licensed Insurance Customer Service
Customer service associate job in Washington, DC
Licensed Insurance Customer Service Location: ANDERSON, SC, 29621 Salary: $40000.0 - $65000.0/year Experience: 1 Year(s) Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Salary plus Bonus/Commissions
Paid Time Off (vacation and personal/sick days)
Retirement Plan
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license
Life and Health license
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
PI4f0b99df7a8f-30***********8
Shared Services Assosiate
Customer service associate job in Vienna, VA
Shared Services Advisor
Schedule: Hybrid (Onsite 3 days/week)
Experience: 1-5 years
Business Unit: HR Shared Services Center - Leave Management
The Shared Services Advisor provides support, guidance, and issue resolution across multiple HR shared services functions. This role is focused on ensuring smooth leave-management operations, managing employee inquiries, and coordinating with internal stakeholders and external vendors to maintain compliance and efficiency.
Key Responsibilities
Employee Support & Communication
Serve as the primary point of contact for employees following vendor approval of disability claims.
Respond to inbound calls and conduct outbound calls to provide information, clarify processes, and offer guidance.
Case Management
Manage employee-submitted cases, including those requiring detailed research, complex information gathering, and comprehensive responses.
Ensure timely and accurate resolution of inquiries.
Reporting & Data Accuracy
Generate reports to support operations and compliance activities.
Conduct data validations to ensure accuracy and integrity.
System & Record Management
Review and update employee statuses and other HR data within Oracle HCM.
Maintain accurate and compliant documentation.
Vendor & Stakeholder Coordination
Collaborate with vendors, contractors, and internal HR advisors involved in disability claim processing and payments.
Ensure alignment across partners and timely completion of tasks.
Required Skills & Qualifications
Knowledge of shared services operating models and operational efficiency best practices
Strong analytical and problem-solving skills, with a focus on process improvement
Excellent verbal and written communication skills, with a consultative approach
Understanding of compliance, regulatory requirements, and HR policy standards.
About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
Client Services Representative
Customer service associate job in Towson, MD
One Physics is seeking a full-time Client Services Representative to join our growing team based out of Towson, Maryland or Dallas, Texas. One Physics has been certified as a "Great Place to Work" 3 years in a row as well as "Best Workplaces in Healthcare" in 2022 and 2023 by Fortune. One Physics employees enjoy the support and flexibility of their roles while exhibiting a passion for excellence in all areas of their work. We create a culture where employees feel valued and ensure our communities are receiving the best-in-class treatment they deserve.
Position Summary
The Client Services Representative plays a key role in ensuring client satisfaction by coordinating equipment testing and physics surveys, managing physicist schedules, and maintaining client compliance. This position requires exceptional organization, communication, and customer service skills, along with the ability to manage multiple priorities in a fast-paced environment.
Principal Accountabilities and Core Responsibilities
Scheduling Coordination
Proactively reach out to clients to schedule equipment testing and physics surveys.
Respond to phone calls and emails from clients, coordinating with physicists to schedule site visits.
Coordinate physicists' monthly schedules to ensure all site visits are completed on time.
Maintain and update information in Microsoft Dynamics 365, reporting issues, assisting with testing in UAT, and training new users.
Enter and update client data, contracts, and site visit information in Dynamics 365.
Run and analyze reports to ensure all site visits are accurately scheduled and completed.
Schedule and track emergency site visits, ensuring accurate billing and documentation.
Provide callers with information or refer them to the appropriate staff member.
Support cross-functional teams by gaining knowledge of One Physics systems, business logic, and industry practices.
Quote & Purchase Order Management
Generate and provide quotes for service add-ons and clients requiring purchase orders (POs).
Acquire and track receipt of POs to ensure all necessary approvals and documentation are in place.
Enter new customers into client service software and update contract information in Dynamics 365.
Collaborate with clients and internal teams to ensure accurate billing and timely service authorization.
Report Management
Review reports for accuracy, detail, and thoroughness prior to distribution.
Distribute reports to clients in a timely manner and on an ad hoc basis when required.
Maintain organized electronic copies of reports, ensuring accurate filing within the company's shared electronic folders.
Run periodic audits to confirm reports are distributed, filed, and archived according to company standards.
Qualifications & Required Skills
Proven ability to meet goals and deadlines in a professional environment.
Strong organizational, problem-solving, and decision-making skills.
Exceptional attention to detail.
Ability to build and maintain strong working relationships with clients and team members.
Excellent listening, empathy, and communication skills.
Ability to multi-task and adapt in a fast-paced, dynamic environment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong written and verbal communication skills.
Experience with CRM systems (preferably Microsoft Dynamics 365) is a plus.
Education & Experience
Bachelor's degree preferred.
Minimum 2 years of client service or customer service experience required.
Experience in a professional office environment; scheduling or coordination experience preferred.
Proficiency in Microsoft Office applications.
CRM experience is a plus.
Final offer amounts are determined by multiple factors, including geographic location, as well as candidate experience, education level and expertise. If you have questions on compensation, please ask your recruiter. After receiving a conditional employment offer, candidates must complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.
Bilingual Customer Service Representative
Customer service associate job in Alexandria, VA
About the Company
A well-established restoration services company with nearly 40 years of experience is looking for a Bi-Lingual Customer Service Coordinator to support day-to-day operations. We specialize in helping homeowners and businesses recover from water damage, fire damage, mold, and other property disasters. Our mission is to provide fast, compassionate, and professional service during times of need.
This job is located in the Mount Vernon area of Alexandria, VA. Preference will be given to candidates that live within a reasonable commuting distance (roughly 10 miles). Looking for Bilingual Candidates that are fluent in Spanish!
About the Role
As a Customer Service Coordinator, you'll serve as the first point of contact for customers, coordinate technician schedules, and ensure timely service delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about helping people in challenging situations.
Key Responsibilities
Answer inbound calls with professionalism, urgency, and empathy
Dispatch technicians and manage the daily service schedule
Serve as a communication bridge between customers, field staff, and internal teams
Update job records and maintain accurate documentation in company systems
Follow up with customers to ensure satisfaction and gather feedback
Support the team with general administrative and coordination tasks
What We're Looking For
✅ 2+ years in customer service, dispatching, or administrative coordination
✅ Experience in restoration, construction, or field service industries is a plus
✅ Excellent verbal and written communication skills
✅ Strong organizational skills and attention to detail
✅ Comfortable working under pressure and juggling multiple priorities
✅ Proficient in Microsoft Office; ability to learn internal software systems quickly
What We Offer
Competitive salary
Monday to Friday schedule - no weekends
A stable and supportive work environment
Opportunity to make a real impact during people's times of need
Paid training and long-term growth potential
Excellent Benefits
Client Service Specialist
Customer service associate job in Hyattsville, MD
We are not working with external recruiters or search firms for this position - please do not reach out.
Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor-we're a trusted partner committed to enriching spaces and creating lasting value. As a private equity-backed company, Renova One offers the opportunity to work closely with leadership and portfolio operations teams to drive growth and create lasting value.
Position Summary:
The Client Service Specialist serves as a key point of contact for clients, providing bilingual (Spanish/English) support and ensuring timely, accurate communication throughout the order and service process. This role requires a high level of empathy, professionalism, and strong communication skills to deliver exceptional customer service. The Client Service Specialist collaborates closely with internal teams to manage orders, resolve issues, and support efficient front-office operations.
Responsibilities & Duties:
Administrative, Customer, and Communication Management
Answer and direct incoming calls related to telephonic orders, warehouse deliveries, invoice inquiries, and inspection visits.
Greet, admit, and escort office visitors and clients in a professional and courteous manner.
Enter and manage orders received via email from property managers.
Accurately document order details, status updates, and customer notes within internal systems.
Follow up on “On Hold” and canceled jobs to confirm next steps or finalize closures.
Installer and Project Coordination
Manage daily communication with installers, providing job information, updates, and logistical support.
Maintain clear and consistent communication with project managers regarding order progress and site updates.
Facilitate coordination between project managers and property representatives to ensure accurate project execution.
Data Management
Scan, rename, and upload cut sheets, vinyl, and carpet work order packets to Global and Pilot systems.
Ensure all project-related documentation is accurately filed and maintained for easy retrieval.
Maintain organized records of orders, communications, and project notes.
Responsible for managing order entry and fulfillment processes during the company's transition to the RFMS system.
Qualifications:
At least 2 years of professional experience in a customer service or client support role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and manage competing priorities in a fast-paced environment
Proficiency in Microsoft Office and experience using CRM or customer service software
Experience with RFMS is a plus
High school diploma or equivalent required; associate's degree preferred
Other:
All offers of employment are contingent upon a background check
Your information will be kept confidential according to EEO guidelines
We are not working with external recruiters or search firms for this position - please do not reach out.
Contact Center Specialist
Customer service associate job in Fairfax, VA
Akkodis is seeking a Cisco Contact Center Expert for a contract position that is onsite in Fairfax County, VA. Cisco Contact Center Expert will serve as the Tier 3 escalation point for complex issues in Cisco Contact Center environments (UCCX, WxCC) with experience in advanced troubleshooting, post-migration support, and help desk escalation, ensuring stability and optimal performance of enterprise contact center solutions.
JOB TITLE: Cisco Contact Center Expert
EMPLOYMENT TYPE: 4-5 Months Contract
LOCATION DETAILS: Fairfax County, VA (Onsite)
Salary Range: $80 - $90/Hour (Salary may be negotiable based upon experience, education, geographic location, and other factors).
Responsibilities:
Act as the highest-level technical resource for escalated contact center issues from Tier 1 and Tier 2 teams.
Diagnose and resolve complex problems involving call flows, routing scripts, SIP trunking, QoS, and integrations.
Perform root cause analysis and implement long-term fixes to prevent recurrence.
Provide day-2 operational support following major migrations (Avaya ? Cisco WxCC/UCCX).
Validate system performance, troubleshoot advanced call routing and reporting issues.
Collaborate with network and UC engineering teams to maintain system health and security.
Configure and optimize Cisco Contact Center components (Queues, Skills, Agents, IVR scripts).
Maintain and update call flow diagrams, escalation paths, and technical documentation.
Implement best practices for performance tuning and capacity planning.
Mentor Tier 1 and Tier 2 support staff on advanced troubleshooting techniques.
Required Qualifications:
Deep expertise in Cisco Contact Center platforms (UCCX, WxCC) and CUCM.
Strong understanding of SIP, QoS, routing, and trunking.
Experience with IVR scripting, call flow design, and CRM integrations.
Ability to analyze logs, conduct root cause analysis, and implement permanent solutions.
Customer Service Specialist
Customer service associate job in Tysons Corner, VA
AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience.
Responsibilities include, and are not limited to:
Support and provide immaculate service to customers in person
Provide timely and accurate information to customer inquiries in a fast-paced environment
Build rapport with customers and engage with them in an inviting, friendly, and professional manner
Process customer orders and changes, according to corresponding policies and procedures
Complete precise data entry
Escalate unresolved issues in a timely manner, following policies and procedures
Research required information using all available resources to satisfy customer inquiries
Maintain a dynamic knowledge of all company procedures and policies
Qualifications:
A minimum of 4 years' experience working in a customer service role
Superb communication skills, written and verbal
Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone
Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office
Excellent time management skills
Must be able to prioritize tasks efficiently with minimum direction
Detail and customer service centric
Principal Risk Associate Retail Bank Tech
Customer service associate job in Washington, DC
Principal Risk Associate Retail Bank Tech Principal Associate The Principal Associate within the Tech, Cyber, Data, and Resiliency (TCDR) team will strategically apply analytical expertise to proactively identify, measure, and mitigate complex TCDR risks while simultaneously promoting and fostering innovation across the division. This is a highly collaborative role that requires partnerships with Technology, Business, and Second Line teams to identify and mitigate risks.
Additionally, the Principal Associate serves as a Dedicated Tech Risk Partner (DTRP) to key technology stakeholders. In this capacity, they function as a trusted risk partner who proactively manages risk by working closely with engineering teams to develop effective, compliant solutions and reporting to the executive leadership.
This position is central to driving organizational change through the effective identification, rigorous measurement, detailed analysis, and comprehensive reporting of TCDR risks. The Principal Associate acts as a subject matter expert, tasked with managing and continuously improving Tech Risk Metrics, with a specialized focus on Technology, Compliance, Stability, and Resiliency. They ensure a strong overall control environment across the division by maintaining a strong command of data risk frameworks and regulatory governance. Support the end-to-end execution and continuous improvement of the Risk and Control Self-Assessment (RCSA) program. Finally, the role involves diligent tracking and analysis of the severity of critical incidents, documenting lessons learned, and identifying concrete preventative measures to mitigate future occurrences.
Responsibilities
Serve as the go-to Tech Risk Partner for assigned engineering and technology teams, providing a "white glove service" approach to ensure all necessary risk management support, guidance, and resources are provided promptly.
Proactively work with technical teams to develop and execute clear pathways to achieve compliance, drafting audit responses and reducing regulatory exposure and control failures.
Ensure all TCDR governance questions, requirements, and compliance checks are addressed and integrated into new service intake processes, preventing downstream risk and redesign efforts.
Participate in Material Tech Change (MTC) reviews to proactively identify and vet potential risk scenarios, assess threat models, and ensure controls are updated to reflect the planned changes to the technology environment.
Support RCSA with facilitating cross-functional risk workshops to identify and evaluate inherent risks and control effectiveness, documenting clear conclusions and insights across these technical domains.
Conduct thorough control analysis to identify design gaps, missing documentation, or outdated controls, partnering with business leaders to perform risk leveling and ensure appropriate control coverage.
Prepare high-quality executive reports that summarize the Tech, Cyber, Data, and Resiliency point of view on technology risks derived from the RCSA process.
Foster collaborative relationships with stakeholders across the Second Line and Third-Party Risk Management to ensure risk alignment.
Monitor the progress of remediation activities, following up on outstanding control actions or delays to ensure timely risk mitigation.
Support control dissertation by managing spreadsheets with up-to-date RCSA materials and comprehensive summaries.
Subject Matter Expert for metrics in four categories: Compliance, Resiliency, Release Management, and Stability.
Develop and maintain a living standard spreadsheet detailing current metrics, defined metric thresholds, non-compliance triggers, and the associated risk of non-compliance for all four categories.
Establish and execute a daily process to report on non-compliant metrics to business partners and engaging engineers.
Contribute to the monthly executive deck by explaining the drivers for non-compliance and proposing the path to achieving compliance.
Provide detailed quarterly reporting on non-compliant metrics for executive governance forums.
Monitor the progress of remediation activities and follow up on outstanding controls actions or delays.
Immediately investigate and validate the reported critical incidents and the impact caused by the incident.
Document all steps taken, the root cause theory, final resolution/workaround, and the lesson learned to prevent it from occurring again.
Feed trend data from repeated technology outage incidents back into the Risk and Control Self-Assessment (RCSA) program to update control narratives or increase the criticality rating of the related control.
Basic Qualifications
At least 3 years of Cyber & Tech Risk Analysis experience.
At least 3 years of experience in Risk Management, Compliance, Audit, or Control Testing.
Preferred Qualifications
4+ years of experience in a dedicated role focused on Technology Risk, Cyber Risk, or Business Continuity.
2+ years of consulting experience with client and stakeholder relationships.
Excellent written and verbal communication skills, including experience presenting complex risk topics to executive audiences.
Relevant professional certification (e.g., CRISC, CISA, or other risk/audit certifications)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $127,500 - $145,500 for Prin Assoc, Cyber Risk & Analysis
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Part-Time Sales Associate - Bethesda
Customer service associate job in Bethesda, MD
Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.
Summary:
This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.
The Sales Associate reports to the Store Manager.
Responsibilities:
Performance:
Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved
Be a support to execute business plans to accelerate the business forward
Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally
Client Centric:
Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
Ensure that you deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
Follow through on customer journey as required to ensure a content client
Support the needs of the client through styling advice and suggestion with every engagement
Solution oriented approach to finding resolutions to customer service issues as necessary
Marketing & Community:
In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development
Team Player:
Support a positive work environment
Demonstrate your ability to support a positive environment and partner with teams and throughout store network including cross functional partners
Support performance initiatives set out by Store Management
Attend and participate at store meetings as required by the business
Visuals:
Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards
Operations:
Support inventory functions as set out by Store Management
Protect all company assets including cash handling, inventory etc.
Support guidelines surrounding Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs as set out by Management
Ensure personal compliance when completing all processes as it pertains to legal, safety, and internal procedures
Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
Additional projects/ responsibilities may arise in accordance with the needs of the business
Requirements:
At least 1+ years of experience in a retail apparel environment preferred
Fashion enthusiasts and retail experience within women's and men's apparel preferred
Ability to effectively create, manage and adhere to deadlines
Familiar with key retail performance indicators
Adaptable, a sense of openness, active listener, and compassionate
Strong organizational skills, writing and communication skills
Comfortable and savvy with computer technology and software within PC and iOS platforms
Ability to climb ladders
Ability to lift 25+ lbs.
Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.
Retail Sales Associate
Customer service associate job in Tysons Corner, VA
Johnnie-O is a branded lifestyle apparel company, founded in 2005 in Santa Monica, CA, that embodies living your best life. Its blend of Southern California lifestyle coupled with a hint of East Coast tradition and Midwest grit creates a truly distinct point of view within the lifestyle apparel industry. Johnnie-O is a unique lifestyle apparel brand providing classic, casual pieces for men and boys. The brand fills a niche in the apparel marketplace between the traditional East Coast “preppy” brands and West Coast “surf” brands. The Johnnie-O brand is both a personality and an experience that can be described as fun, fresh, tongue-in-cheek, accessible, active, and family-oriented.
Johnnie-O is a fast-growing multi-channel apparel company. We seek to attract highly motivated individuals that want to work as a team and share in the commitment, responsibility, and discipline required to achieve our vision. We are a fun and dynamic bunch that is motivated to work to get the company to the next level. Our employees are smart, creative, and passionate individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences. It is our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment.
The Role
Johnnie-O is looking for a Retail Sales Associate to deliver an exceptional customer experience, build lasting relationships, and contribute to the overall success of the Tyson's Corner store. This role is key to creating a welcoming, on-brand environment where customers feel connected to both the product and the Johnnie-O lifestyle.
Responsibilities
Welcome every customer with a friendly, authentic approach that reflects the Johnnie-O brand.
Listen and connect with customers to understand their needs, style preferences, and fit requirements.
Provide knowledgeable feedback and personalized styling suggestions.
Share product knowledge, new arrivals, and upcoming events to keep customers engaged.
Maintain a client book and follow up with customers to build long-term relationships.
Consistently meet or exceed individual sales goals.
Contribute to store sales by proactively engaging customers and recommending additional products.
Participate in outreach, appointment-based selling, and event support to grow the customer base.
Ensure the sales floor and fitting rooms are clean, organized, and fully stocked.
Assist in restocking, re-merchandising, and setting seasonal floor changes.
Support accurate inventory management and communicate stock needs to leadership.
Process transactions efficiently and accurately, including returns and exchanges.
Follow cash handling procedures and maintain accuracy in the POS system.
Assist with back of house/replenishment responsibilities, price changes, markdowns, transfers, and other operational tasks as needed.
Qualifications
1-3 years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
Strong interpersonal skills with a genuine ability to connect with people.
Proactive, solutions-oriented approach to delivering excellent customer service.
Ability to adapt in a fast-paced environment and handle multiple priorities.
Comfortable working a flexible schedule including evenings, weekends, and holidays.
Ability to stand for extended periods and lift up to 20 lbs.
Benefits & Compensation
Full-Time/Hourly position plus commission opportunities, paid time off, and paid holidays
Health/Dental/Vision/FSA/Life/Short-Term Disability Insurance benefits
Employee discounts Aside from a fun and unique working environment, Johnnie-O offers a challenging career coupled with a competitive compensation and benefits package. We value our employee's time and efforts.
Our commitment to your success is enhanced by our competitive compensation and extensive benefits package, including health, dental, vision insurance, life insurance, flexible spending accounts, a generous time off policy including vacation, paid sick time, a retirement savings plan, bonus opportunities, and a generous employee discount. Casual dress policy, potential career growth and a family-oriented working environment.
To apply for this exciting job opportunity, please send your resume to: ****************************.
We appreciate your interest in our company and look forward to hearing from you!
Customer Success Consultant
Customer service associate job in Alexandria, VA
We are in search of a diligent and dedicated Customer Success Consultant to join our Customer Success team. We are Signal Vine, and we have an AI-based text messaging service that is a proven determinant in student success. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team,
Signal Vine
is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting the customer best utilize the Signal Vine platform. You will act as the technical lead working with customers to set-up and send important message campaigns using the
Signal Vine
platform.
Who We Are
Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform transforming how higher education leaders reach, support, and engage students. We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving education and social challenges through technology-based innovation and building a business we can all be proud of while doing it.
Job Description
What You'll Do
On a daily basis you will:
Maintain positive customer satisfaction for a number of dedicated accounts
Help drive adoption of new features and expand customer usage of existing tools
Assist customers in setting up new messaging campaigns
Train users on how to use the platform and answer day-to-day questions
Perform other customer success or support tasks as required
Qualifications
Who You Are
First of all, you must have a bachelor's degree (BS/BA) from an accredited, four-year institution (or relevant work experience). Specifically, you should have:
Experience working with technology products and platforms
Interest in technical topics or learning to code is a plus
Additionally, you must have/be:
Obsessive about getting all the details right
Internal drive to meet deadlines and to bring others along with you
Effective time management and organizational skills
Excellent analytical, verbal and written communication skills
Integrity, high character and ability to maintain the confidentiality of customer data
Desire to work in an early stage company with "can do" start-up attitude
Additional Information
What Else You Should Know
Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We've been recognized as one of DC's most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers.
Competitive salary with individual commission structure
Medical (employer paid), dental, and vision insurance plans
401(k) plan with company match
Generous paid time-off and holiday schedule with additional floating holidays
Casual office attire and pet-friendly office
What Now?
Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology. All your information will be kept confidential according to EEO guidelines.
Customer Service Expert
Customer service associate job in Bethesda, MD
BACKGROUND Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Today there are over 700 locations in 40 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement-which encourages participation in and understanding of each child's development.
Our class curriculum is developed by our experienced child development program directors and incorporate a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in 6-month increments to meet a child's unique interests and abilities. From birth to age 5, there's always something special awaiting you and your child at Gymboree Play & Music.
Job Description
Seeking Part-Time Customer Experience Expert: This person will be responsible for ensuring timely follow-up of customer inquiries for classes, birthday parties, special events and billing issues. Duties include emailing customers, tracking and sorting customer emails for follow-up, making phone calls, organizing customer follow-ups and action plans, and closing the loop to drive customer enrollments.
10-15 hours a week commitment
Must be available to work every afternoon from 4:00pm-6:00pm - Monday thru Friday
Position requires exceptional customer service skills as well as computer, written and communication skills
Must be able to multi-task and take direction to drive results to manage all aspects of the customer experience
Must be reliable/dependable, extremely organized, self-motivated, action oriented and a thinker/problem solver
Flexible schedule a plus
to occasionally cover additional shifts when needed
This is an excellent position for:
College Students with afternoon availability
Persons looking for a 2nd job with fixed shift/hours week-to-week
"Young at Heart" Seniors seeking part-time work
Qualifications
Customer Service Skills, Communicator, Problem Solver, Computer Skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
Principal Customer Success Executive Banking
Customer service associate job in Vienna, VA
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
* You will Identify areas of risk and takes steps to prevent customer or revenue churn
* You will be responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans
* As a Customer Success Executive, you will provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and makes sure that all parties adhere to it.
* You will help the customer identify incidents where contractual SLAs were missed and takes necessary action
* Improving the overall satisfaction of the customer, as well as the satisfaction of their internal customers, is the key to success in this role.
Qualifications
To be successful in this role you have:
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
* The ideal candidate will have significant experience collaborating with senior IT and business leaders. They must have a track record of successfully demonstrating the ability to translate corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client's environment.
* PMP preferred, project management experience required.
* A minimum of 10 years in a similar client facing or appropriately relevant role, in operating account or client relationship management
* Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services:
* IT Strategy and Planning
* IT Operations and Management
* Human Resources
* Security Operations
* Customer Service Management
* IT Processes
* IT Governance
* IT Portfolio, Program and Project Management
* IT Project Delivery (SDLC)
* Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership
JV20
For positions in this location, we offer a base pay of $177,100 - $310,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Customer Success Executive
Customer service associate job in Washington, DC
--------------- We are seeking a Customer Success Executive to join our dynamic sales and marketing team. The ideal candidate will be responsible for managing customer relationships, ensuring customer satisfaction, and driving sales growth. The successful candidate will have a strong background in sales, sales channels, and sales analytics, and will be able to leverage these skills to drive customer success and retention. If you are a motivated individual with a passion for sales and customer satisfaction, we would love to hear from you.
Responsibilities:
Build and maintain strong, long-lasting customer relationships
Develop a deep understanding of customer needs and requirements
Collaborate with sales and marketing teams to identify growth opportunities
Analyze sales data and customer feedback to drive sales strategies
Provide exceptional customer support and ensure customer satisfaction
Requirements Requirements:
Proven work experience in sales, sales channels, or sales analytics (1-3 years)
Strong communication and interpersonal skills
Ability to work in a fast-paced, dynamic environment
Bachelor's degree in Marketing, Business, or related field is preferred
Review our requirements and set up an interview via our link: ************************************
1-3 years of work experience in sales, sales channels, or sales analytics
Strong communication and interpersonal skills
Bachelor's degree in Marketing, Business, or related field is preferred
Client Success Specialist (Vehicle Acquisition)
Customer service associate job in Baltimore, MD
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
About the Role
We're looking for a client-focused and consultative professional to join our team as a Client Success Specialist (Vehicle Acquisition). In this role, you will serve as the primary client partner and process owner for the end-to-end acquisition of fleet vehicles, from model year setup through delivery. The position is accountable for guiding clients through specification, cost analysis, and manufacturer selection to ensure acquisition decisions align with their fleet performance and financial goals. Success in this role results in a seamless client acquisition experience, optimized total cost of ownership, and strengthened client relationships that support retention and Element's overall profitability.
What You'll Do
Serve as the primary client contact and owner of the factory order acquisitions process (wing-to-wing).
Guide clients through evaluation of models and manufacturers that best align with overall fleet performance goals.
Assist clients with vehicle and specification decision-making.
Collaborate with Commercial teams including Vice President, Account Executive, Sales, and Consultants on account strategies.
Partner with Customer Service Associates (Customer Service Associate) to create and maintain Fleet specifications.
Develop lifecycle cost analysis, payment schedules, pricing, and specifications.
Prepare manufacturer comparisons and recommend best-value packages and equipment.
Research and resolve client inquiries on acquisitions tasks from order placement through delivery, engaging with acquisition team members.
Interact with clients' manufacturer representatives as needed and keep clients informed of manufacturer changes.
Serve as the client point of contact for Fleet Select and Driver Location Online (system) training and inquiries.
Create and maintain client-specific Fleet Specifications throughout the year and obtain approvals.
Internally, this role is referred to as a Consultant, New Vehicle Acquisition
Basic Qualifications
Bachelor's degree in business, Supply Chain, or related field; or equivalent business experience.
Minimum of 3 years of professional experience with direct client contact.
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
Strong negotiation and analytical skills.
Ability to influence client decisions with diplomacy and consultative skill
Preferred Qualifications
Strong presentation and facilitation skills.
Effective decision-making and problem-solving ability.
Highly organized with strong time management skills; able to manage multiple priorities.
Detail-oriented with a focus on accuracy.
Ability to adapt to change with flexibility
Location: Owings Mills, MD.
The hiring base salary range for this position is $60,400- $83,100 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What's in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to
*********************************
or call **************.
Know Your Rights: Workplace discrimination is illegal
Auto-ApplyCall Center Operator
Customer service associate job in Columbia, MD
Job Description - Call Center Operator
The Call Center Operator is the first point of contact for patients at Columbia Medical Practice (CMP). This role ensures excellent customer service by handling incoming calls, scheduling appointments, and supporting daily operational needs of the call center. The Call Center Operator follows CMP policies and procedures while maintaining efficiency, accuracy, and professionalism.
SUPERVISION RECEIVED
Reports to the Call Center Manager.
RESPONSIBILITIES
Patient Interaction & Registration
• Answer incoming calls promptly and professionally using CMP standards.
• Register patients accurately in the EHR, including demographics, insurance, and eligibility verification.
• Inform patients of CMP insurance/payment policies.
• Assist with medical record requests and portal enrollment.
Appointment Scheduling
• Schedule patient appointments according to department/provider guidelines.
• Manage cancellations, no-shows, and reschedules.
• Optimize schedules for efficiency, including double bookings or extended hours when approved.
• Monitor call volume and assist in meeting call center performance goals.
Team Support & Communication
• Communicate effectively with providers, staff, and outside entities (labs, imaging centers, hospitals).
• Assist with training and onboarding of new call center staff.
• Provide coverage for coworkers as needed.
• Escalate issues or unusual calls appropriately.
EDUCATION & EXPERIENCE
• High school diploma or GED required.
• Associate degree in a clinical or business field preferred.
• Minimum 2 years of call center experience required; experience in a physician office preferred.
KNOWLEDGE & SKILLS
• Excellent verbal communication and active listening skills.
• Strong customer service orientation and ability to multitask.
• Proficiency with EHR systems and general office software.
• Knowledge of HIPAA and OSHA guidelines.
• Ability to work independently and as part of a team.
ENVIRONMENTAL & PHYSICAL DEMANDS
• Normal office environment with potential exposure to communicable diseases.
• Extended periods of sitting, phone use, and computer work.
• Must be able to multitask in a fast-paced setting and communicate clearly.
Columbia Medical Practice is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
Mortgage Warehouse Client Specialist
Customer service associate job in Germantown, MD
The Mortgage Warehouse is a hybrid position which combines elements of both a traditional Commercial Lending Client Specialist and a Loan Operations Specialist. The Mortgage Warehouse Client Specialist provides customer service support and loan operations support to the high-value clients of the Mortgage Warehouse Lending Group. The Mortgage Warehouse Client Specialist works closely with the Warehouse Lending Relationship Managers (RM) and Portfolio Managers to service the client's daily transaction requirements and periodic needs for special services.
The Mortgage Warehouse Client Specialist performs a variety of routine and non-routine functions in accordance with standard procedures including collateral onboarding and management, loan advance and repayment transactions, data integrity and quality control, and reporting, all of which is done in a direct client-contact environment. The Mortgage Warehouse Client Specialist partners with other departments and/or outside agencies to resolve problems.
Essential Duties and Responsibilities:
* Receive credit line advance requests from clients and verify accuracy and data integrity.
* Set-up mortgage loan collateral description as specified by clients.
* Perform loan advances in loan system and send out-bound wire transfer to recipients specified by clients.
* Provide wire tracking information as needed by clients.
* Receive in-bound wire transfers which represent repayment proceeds from secondary market loan purchasers.
* Interact with clients to determine which mortgage loans are being purchased by secondary market.
* Perform payment transactions in loan system as specified by clients.
* Receive and review collateral (original mortgage notes) from clients.
* Interact with clients to resolve collateral discrepancies/issues.
* Image collateral and file electronically in loan system.
* Perfect collateral by preparing and attaching bailee notices.
* Send perfected collateral to destination specified by clients.
* Receive and manage returned collateral.
* Perform EOD balancing of both monetary and collateral activity.
* Prepare and disseminate daily and monthly reports for internal and client use.
Education and/or Work Experience Requirements:
* 0-2 years of general banking, transaction and customer support experience
* Accurate typing, spelling and grammar skills.
* Proficient with applicable computer software.
* Excellent written and oral communication skills.
* Analytical and customer support skills.
* Strong organizational skills.
* Strong customer service skills.
* Strong problem resolution skills.
* Decision making skills.
* Critical thinking skills
* Leadership skills.
Physical Requirements:
* Precise hand/eye coordination
* Basic keyboarding or other repetitive motions
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
Facebook
X formerly Twitter
LinkedIn
Instagram
YouTube