Bilingual Customer Service Representative
Customer service representative job in Bridgewater, NJ
MUST BE FLUENT IN FRENCH; CONTRACT TO HIRE OPPORTUNITY
Key Responsibilities:
Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
Managing order flow from order acquisition to order entry in compliance with agreed trade terms
Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
Managing backorders ensuring a clean sheet
Managing goods returns in compliance with agreed trade terms
Acting as customer's first point of contact in case of commercial, logistics, product claims
Supporting sales events such as Sales Campaigns, brands/product presentations, customer onsite training, customer visits, etc. through active participation in both organizational preparation and execution
Issuing sales/customer-related reporting to the benefit of both sales team and customer
Implementing and enhancing customer service-related procedures, processes and systems
Participating to ad hoc sales-related activities and/or projects
Experience:
2 years of work experience in a B2B customer service environment preferred
Proven customer facing experience
Sales experience within a controlled environment of advantage
Experience with SAP implementation of advantage
Good business knowledge of order-to-cash flows.
Working knowledge of Incoterms and customs rules.
Fluent in English; French and Spanish a plus
Working knowledge of Incoterms and customs rules
Good knowledge of sales principles and methods
Good working knowledge of Office Pack (Excel, Power Point, Word)
Team player
Customer-oriented
Procurement Service Specialist
Customer service representative job in Raritan, NJ
The Procurement Service Specialist will generate 90-100 purchase orders (POs) per month through e-Marketplace for R&D, primarily focusing on lab supply orders and suppliers.
This is a part-time position with flexible hours: either 4 hours per day or 3 full days per week. The role starts onsite for training purposes and then transitions to a hybrid arrangement.
Responsibilities:
Placing approximately 100 POs weekly.
Searching for lab supplies, chemical suppliers, and catalog numbers for R&D requestors as needed.
Following up on the status of all placed POs, including handling email and phone inquiries.
Experience:
At least 1 year of experience in procurement or vendor management.
Skills:
Procurement
Vendor Management
Creating purchase orders
Education:
Associate or Bachelors.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Azhar
Email: ****************************
Internal Id: 25-53771
Customer Service Representative
Customer service representative job in Warminster, PA
Our Multifamily Division is rapidly expanding, and we"re looking for a dependable and detail-oriented Customer Service Representative (CSR) to support our roofing, siding, and carpentry operations. As a CSR in our Roofing Division"s Multifamily Department, you"ll serve as the primary point of contact for property managers, HOA boards, and multifamily homeowners. You will play a key role in supporting project management, client communication, and administrative coordination to ensure projects run smoothly and customers receive outstanding service.
● Respond to multifamily homeowner inquiries, providing timely and effective resolutions
● Draft and manage emails, memos, letters, and other executive correspondence
● Schedule appointments, meetings, and Zoom calls for project managers and clients
● Coordinate walkthroughs, safety inspections, and site logistics as needed
● Format and prepare proposals for roofing and exterior renovation projects
● Follow up on bids and proposals to track progress and maintain engagement
● Prepare and send submittals, COIs, and other client documentation
Required:
● 2-3 years of experience in a customer service or administrative role
● Strong written and verbal communication skills
● Highly organized, detail-oriented, and proactive
● Proficiency with Microsoft Office; experience with CRM software a plus
● Ability to attend meetings in person and via Zoom
Preferred:
● Experience in construction, roofing, or property management
● Bilingual in Spanish and English
Customer Service at SOLANO CONSULTANTS INSURANCE AGENCY
Customer service representative job in Allentown, PA
Job Description
Solano Insurance Group in Allentown, PA is looking for two Customer Service Specialists to join our newest 3rd location in Bethlehem. We are located on 1146 Hamilton St Ste 1 Allentown. (Main Office). Our ideal candidate is self-driven, motivated, engaged and willing to grow and make a career in the Insurance Industry. This role requires strong customer service and communication skills
Responsibilities
Client support: Answer questions about coverage, claims, and billing, and assist with policy documents.
Sales support: Identify opportunities for cross-selling or up-selling products to existing customers.
Administrative tasks: Record customer interactions, process payments, and maintain client records.
Policy management: Process policy adjustments, renewals, and cancellations. Update client information accurately.
Key duties include providing quotes, processing payments, ensuring policy information is accurate, and building client relationships through strong communication
Complaint resolution: Address customer complaints, find solutions, and follow up to ensure a satisfactory resolution.
New business support: Assist potential clients by providing quotes and gathering necessary information to set up new policies.
Qualifications
Friendly attitude even when dealing with disgruntled clients
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers and team players
Detail-oriented and organized.
Ability to manage multiple tasks accurately and efficiently in a fast-paced environment.
Proficiency with computers and relevant software (e.g., MS Office).
Prior customer service or insurance experience is often preferred.
Bilingual In Spanish
We are looking forward to receiving your application. Thank you.
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Customer Account Representative
Customer service representative job in Warminster, PA
Double H is seeking a Customer Account Representative to support our customers in a fast-paced manufacturing environment. This role serves as the primary point of contact for assigned customer accounts and plays a key role in order processing and customer communication.
Key Responsibilities
Serve as the main contact for customer inquiries related to pricing, availability, orders, shipping, and invoicing
Enter and update orders accurately in the ERP system
Coordinate with internal teams to ensure timely and accurate fulfillment
Provide inventory reports, manage special labeling, item changes, and sample requests
Schedule pickup appointments and verify order completeness prior to shipment
Generate daily invoices and assist with accounts receivable by reviewing past-due accounts
Track short or late orders for on-time delivery metrics
Handle customer complaints, returns, replacements, and credit memos
Maintain detailed customer account notes
Answer and route incoming phone calls
Perform other duties as assigned
Qualifications
Strong written and verbal communication skills
High attention to detail with accurate data entry skills
Proficiency in Microsoft Office; ERP system experience preferred
Strong organizational and time-management skills
Ability to work independently and as part of a team
High School Diploma or GED required; college coursework preferred
Preferred: 1-2 years of customer account experience in a manufacturing environment
Monday - Friday: 8:30am - 5:00pm
#IND1
Auto-ApplyCustomer Service Representative
Customer service representative job in Doylestown, PA
Job Description
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of BlackHawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems.
Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
QUALIFICATIONS:
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and customer service.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1 year previous experience in customer service or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS:
None required
WORK ENVIRONMENT:
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Wrist rest for keyboard and mouse pad
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
Outside Customer Sales Representative
Customer service representative job in Easton, PA
Benefits:
Bonus based on performance
Paid time off
Employee discounts
Training & development
Outside Customer Sales Representative Full-Time Hiring Immediately As an Outside Sales Rep you will enjoy the benefits of an uncapped commission.
If you have experience as an Outside Sales Rep or as an Inside Customer Sales Rep...
Let's talk!!! Looking for you if:
Energized by serving people
Strong customer service communication skills
Great at lead and customer satisfaction follow up
Solid computer skills: Word, Excel, Google Drive, as well as learning new software
Driven by earning potential in an uncapped Outside Sales commission environment
Ability to self-manage and hold yourself accountable
Quick decision-making skills
Valid Driver's License
Sound like you. Then we want to meet you! Let's compare our pay structure to what
you are currently earning and explore our culture. Chances are you will want to join our
team. Have questions? Reach out. We would love to talk with you.
Garage Kings Lehigh Valley
Easton, PA Compensation: $75,000.00 - $150,000.00 per year
Garage Kings is the leading residential floor coatings franchise in North America.
Garage Kings franchisees are seeking installers and sales professionals who want to be great business people.
With comprehensive training in sales, products, installation, service and business development, we give our team the support they need to be successful.
Garage Kings is growing across North America.
Our network of skilled installers and sales people is rapidly expanding.
We're seeking people who love what they do, and are ready to work hard and stand behind their work. Is that you?
Get trained on proven systems that are backed by the support of a growing franchise.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Garage Kings Corporate.
Auto-ApplyCustomer Sales and Service Representative
Customer service representative job in Bethlehem, PA
Want to use your customer service skills to solve real world problems?
Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
Want to free up your weekends & evenings and instead work Monday through Friday?
Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
Just some of the things you'll be doing on a daily basis:
Assist customers by phone and in person at our facility
Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
Process quotes, take orders and provide post-order service
REQUIREMENTS
Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
6 months of customer service experience preferred
Desire to increase knowledge in industrial distribution products
Excellent telephone skills
Ability and desire to learn new systems and processes quickly
Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
High school diploma or equivalent
Valid driver's license and clean driving record (MVR)
SAP / ERP experience, preferred but not required
Some knowledge of industrial distribution products and hydraulics, preferred but not required
SALARY & BENEFITS
As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
Base salary and bonus opportunities
Health, vision, and dental coverage, 401(k) w/ company match
Paid vacation, sick time, and company holidays
Tuition reimbursement
Personalized training and development program
Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
If you need accommodation for any part of the employment process because of a disability, please send an email to ****************** or call ************ to let us know the nature of your request.
Nearest Major Market:
Job Segment: Customer Service Representative, Hydraulics, SAP, ERP, Customer Service, Engineering, Technology
#LI-SB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Auto-ApplyCustomer Support Representative
Customer service representative job in Horsham, PA
Join Our Team as a Customer Support Representative! Schedule: 7:30 AM - 4:00 PM and 11:00 AM - 7:30 PM Overview:Do you thrive on helping others and solving problems? Turn 14 Distribution is looking for Customer Support Representatives who are ready to deliver exceptional service to our customers. You'll be the go-to expert for order placement, status updates, and resolving any questions or concerns. If you're friendly, detail-oriented, and enjoy a fast-paced environment, this is the role for you!
Key Responsibilities:
Resolve order issues to ensure customer satisfaction
Provide timely email correspondence and occasional phone support
Update order statuses, obtain ETAs and tracking numbers
Expedite order cancellations, shipping issues, and delivery exceptions
Provide shipping quotes (UPS, USPS, FedEx, DHL) and assist with shipment changes
Investigate and resolve shipment-related issues, including issuing RMAs
Work with manufacturers to obtain credits and resolve product issues
Understand goods issues, goods receipts, quarantines, and credit memos and their effect on inventory
Navigate and leverage ERP software programs to support daily operations
Knowledge, Skills, and Abilities:
Prior customer service experience required
Strong computer skills with the ability to type ~40 WPM
Outgoing and friendly personality with outstanding professionalism
Excellent communication and decision-making skills
Automotive knowledge or service experience is a strong plus
High School Diploma or equivalent required
There at Every Turn: Our BenefitsWe believe in empowering our employees through career growth opportunities, ongoing learning, and a strong culture of support. Here's what we offer:
Competitive Pay Structure
Company-Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts)
Generous Paid Time Off and Paid Holidays
401(K) Match
Tuition Reimbursement
Company-Sponsored Events
Subsidized Part Purchasing Program
Customer Experience Representative
Customer service representative job in Allentown, PA
Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.
Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace . We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees
Put your great attention to detail to work as Customer Service Representative with a growing leader in environmental and regulated waste management solutions!
Working as part of a dedicated team of customer experience, sales, and compliance professionals, you'll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements. You'll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction.
**Primary Responsibilities (Essential Functions):**
+ Answer incoming phone calls from clients and residents
+ Email or Call Customers who haven't been serviced in a year + put notes in Salesforce
+ Create orders for pickups/delivery (check for updated paperwork, statements before processing orders) Send Certificates of Recycling.
+ Create master/update account setups for new customers in receiving software
+ Generate quotes and pricing agreements for current and new customers assigned to CSRs.
+ Provide information to new inquiring leads and direct them to management.
+ Enter/update waste profiles into profiling software
+ Prepare/pack labels for shipment on RecycleKit (Mail-back) orders from Website.
+ Collaborate with AR teams on customers with outstanding invoices/ take credit card payments/ update notes in Billing System
+ Receive/Send Certificate of Insurance requests for current and new customers
+ Assist Sales Reps with other related information needed for their customer accounts
+ Create tonnage reports for current customers
+ Assist shipping and receiving with unscheduled deliveries at our facilities
+ Assist Billing team with pricing updates on current orders.
+ Assist transportation customer pickup timeframes.
+ Provide light training to new CSRs
+ Provide assistance to our other facilities (VA, FL, CA) in the absence of their CSR
+ Perform other reasonably related tasks as assigned by management.
**Basic Required Qualifications: **
+ High school diploma/GED coupled with a minimum of 3 years of work experience in a customer service role.
+ High level of Customer Service acumen and business acumen.
+ Self-directed, with the ability to work on multiple projects with competing priorities and deadlines.
+ Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook).
+ Experience using a CRM system or web-based programs, proprietary online applications
+ Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening.
+ Ability to manage several tasks simultaneously and meet deadlines.
**Preferred Qualifications:**
+ Knowledge of Salesforce and Oracle systems.
+ Ability to lead account-specific projects.
Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a difficulty applying for any job posted on Harsco Clean Earth's website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free ************** and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. _This line is dedicated to disability applications only. No other inquiries will receive a response._
Customer Experience Representative
Customer service representative job in Allentown, PA
Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.
Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace . We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees
Job Description
Put your great attention to detail to work as Customer Service Representative with a growing leader in environmental and regulated waste management solutions!
Working as part of a dedicated team of customer experience, sales, and compliance professionals, you'll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements. You'll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction.
Primary Responsibilities (Essential Functions):
Answer incoming phone calls from clients and residents
Email or Call Customers who haven't been serviced in a year + put notes in Salesforce
Create orders for pickups/delivery (check for updated paperwork, statements before processing orders) Send Certificates of Recycling.
Create master/update account setups for new customers in receiving software
Generate quotes and pricing agreements for current and new customers assigned to CSRs.
Provide information to new inquiring leads and direct them to management.
Enter/update waste profiles into profiling software
Prepare/pack labels for shipment on RecycleKit (Mail-back) orders from Website.
Collaborate with AR teams on customers with outstanding invoices/ take credit card payments/ update notes in Billing System
Receive/Send Certificate of Insurance requests for current and new customers
Assist Sales Reps with other related information needed for their customer accounts
Create tonnage reports for current customers
Assist shipping and receiving with unscheduled deliveries at our facilities
Assist Billing team with pricing updates on current orders.
Assist transportation customer pickup timeframes.
Provide light training to new CSRs
Provide assistance to our other facilities (VA, FL, CA) in the absence of their CSR
Perform other reasonably related tasks as assigned by management.
Qualifications
Basic Required Qualifications:
High school diploma/GED coupled with a minimum of 3 years of work experience in a customer service role.
High level of Customer Service acumen and business acumen.
Self-directed, with the ability to work on multiple projects with competing priorities and deadlines.
Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook).
Experience using a CRM system or web-based programs, proprietary online applications
Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening.
Ability to manage several tasks simultaneously and meet deadlines.
Preferred Qualifications:
Knowledge of Salesforce and Oracle systems.
Ability to lead account-specific projects.
Additional Information
Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a difficulty applying for any job posted on Harsco Clean Earth's website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free ************** and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.
This line is dedicated to disability applications only. No other inquiries will receive a response.
Customer Service Agent
Customer service representative job in Allentown, PA
Imagine a career at one of the nation's most advanced health networks.
Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.
LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.
Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.
Summary
Interacts with patients and hospital departments in a thorough and professional manner utilizing excellent verbal and written communication skills. Acts as patient ambassador between clinical and operational areas to address patient inquiries related to financial matters while representing LVHN in a positive manner. Responsible for a comprehensive knowledge of the entire revenue cycle as it relates to hospital and physician billing/collection services, registration, coding and financial counseling.
Job Duties
Utilizes a working knowledge of charging, coding and insurance requirements related to hospital and physician claims to assist patients with their inquiries.
Proficient with multiple payment systems to effectively collect and apply hospital, physician and non-patient cash.
Apply emotional intelligence with an empathetic approach toward crucial conversations with patient about their outstanding balances.
Requires the ability to recognize patters of patient concerns/complaints in an effort to defuse and deescalate patient anxiety through comprehensive explanations and/or escalating to the appropriate member of the management team.
Resolves patient's balances by offering options to address outstanding balances such as establishing a payment plan, application for Financial Assistance, update missing or incomplete information on their hospital/physician account so that the insurance claim can be resubmitted.
Comprehensive knowledge of entire revenue cycle with a concentration in registration related functions to ensure maximum financial recoveries through accurate billing and collections.
Conducts preliminary screening of patient's eligibility for financial assistance; provides the necessary documentation to complete the Financial Assistance Application process. Engages Financial Counselors and/or social workers when appropriate based upon information gathered from patient.
Responsible for comprehensive knowledge of multiple legacy systems to review and address a plethora of patient questions and/or concerns.
Review, process and interprets correspondence from a multitude of media, determine the appropriate course of action including but not limited to scanning, routing to clinical or operational areas within LVHN.
Maintains Industry Standard Customer Call Center best practices through KPI's including, but not limited to, talk time, call quality and abandonment rate.
Minimum Qualifications
High School Diploma/GED
3 years customer service or related experience in a call center environment or
2 years previous customer service, billing, and/or collections experience or
2 years healthcare experience.
Ability to exchange factual information on patient billing and/or relay caller's needs to appropriate personnel.
Proficient in Microsoft Office applications.
Strong work ethic and professional demeanor.
Strong attention to detail, accuracy and efficiency.
Successful completion of DOE and Revenue Cycle Education within 3 months of hire.
Preferred Qualifications
Associate's Degree in Health Care Administration, Finance or Business.
Bi-Lingual (English/Spanish)
Knowledge of medical terminology.
Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.
Work Shift:
Day Shift
Address:
2100 Mack Blvd
Primary Location:
Mack Building
Position Type:
Onsite
Union:
Not Applicable
Work Schedule:
Monday-Friday; 8:00a-4:30p
Department:
1004-13054 CSS-Patient Accounting
Auto-ApplyCustomer Service Center Representative (Call Center)
Customer service representative job in Quakertown, PA
FUNCTION:
The Customer Service Center Representative is responsible for providing exemplary customer service to incoming callers through various delivery channels, including the telephone and internet.
GENERAL DUTIES AND RESPONSIBILITIES:
Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
Opens, closes, and services every type of deposit product.
Completes consumer loan applications.
Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
Assumes additional job-related duties as requested.
REQUIRED TRAINING, EXPERIENCE, AND EDUCATION:
Successful experience working with customers and co-workers.
Must complete basic CSR training within the first 6 months of employment.
Must complete CSR requirement checklist within 12 months of hire.
Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
Requires excellent reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
Must successfully complete ABA Banking Fundamentals within the first year of employment.
Must fulfill re-certification requirements for CSR annually.
DESIRABLE KNOWLEDGE, ABILITIES, AND SKILLS:
Operate standard office and phone equipment, including an adding machine, possess keyboarding and standard computer skills (i.e. Outlook, Word, Excel).
Previous or current banking experience.
DEPARTMENT HOURS:
8:00 a.m. to 7:00 p.m. Monday through Friday
8:30 a.m. to 4:00 p.m. Saturday
Home Service Professional
Customer service representative job in Somerville, NJ
Contact us by phone at ************** or via text at **************.
As a House Service Professional, you are a key member of the team providing quality cleaning for our customers. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self-motivated, dependable, and have a great attitude. This is hard work, but can be very rewarding for people who have pride in a job well done, like to help people, and like to stay moving.
Specific Responsibilities:
Perform professional residential cleaning services including mopping, vacuuming, dusting, sanitizing, wipe downs and other final touches
Communicate with customers and staff in a professional and courteous manner
Job Requirements:
Valid Driver's License
Positive Attitude
Team player who can work independently
Benefits: Benefits package varies by location.
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Compensación: Paid weekly $500 to $675
When you put on a Molly Maid uniform, you become part of a family-a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they'll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it's a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
Auto-ApplyCustomer Service Coordinator
Customer service representative job in Quakertown, PA
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations:
* Schedule & confirm customer repair service calls.
* Coordinate & communicate with repair technician.
* Work independently to resolve customer service issues.
* Adhere to proper Warranty and protection guidelines.
* Serve as liaison between customers and the repair technician.
* Complete reports and other tasks/assignments as required.
* You must have excellent listening skills and the ability to work independently and with a team.
* Perform additional functions that may be assigned at the discretion of management.
Qualifications:
* Excellent phone etiquette
* Interpersonal skills
* Strong computer skills
* Excellent time Management
* Ability to work independently
* Ability to multi-task
* Customer service skills
* Experience in a fast-paced environment
* Prior call center experience and prior dispatcher experience is preferable.
* High School Diploma or equivalent
* Able to work day, night and weekend hours
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Call Center Rep
Customer service representative job in Pennington, NJ
RESPONSIBILITIES:
Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely.
Schedule all patient appointments and prepare appropriate chart paperwork. Explain what they can expect when they arrive for their appointment.
Transfer calls to appropriate physician and staff when applicable.
Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Ensure all messages are complete, concise and processed immediately or routed to the appropriate office/person.
Email, recommend web access, and mail all new patients a packet, which includes patient information, a health questionnaire, directions to the facility and the HIPAA forms.
Verify that all patients requiring referral have obtained appropriate referrals for visit and diagnostic testing.
Photocopy, fax, and email documents as requested in a timely manner.
Assist patients, physicians and office managers as requested.
At PRISM Vision Group, we believe great work deserves great rewards. Here's what you can expect when you join our team:
Competitive Compensation - Base salary, performance bonuses, and regular reviews.
Health & Wellness - Comprehensive medical , dental, and vision insurance; and wellness program.
Retirement Planning - 401(k) with company match.
Generous Time Off - Paid vacation, sick leave, and company holidays.
Learning & Development -career growth programs.
Other Perks - Commuter benefits, Voluntary Accident and Critical Illness plans, FSA/HSA and Dependent Care FSA. employee discounts, and more.
Service Writer I
Customer service representative job in Allentown, PA
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Service Writer I Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
Fleet Services by Cox Automotive Services keeps your fleet moving.
Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country.
FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
FCSA is currently hiring a Shop Service Writer to support future growth of the Company at this location. If you are looking for a new place to call home, we would love to talk to you!
DUTIES
* Help answer phones and assist service customers with individual needs for vehicle repairs and maintenance services, provide cost estimates, timelines, etc.
* Creating estimates in line with varying customer needs and expectations of cost, quality, and lead time.
* Communicate with customers via email, fax, or phone to provide updates on vehicle repair status, obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss billing items.
* Review repair orders (RO) for accuracy and ensuring proper description of symptoms, problems, and causes are listed, as well as repairs and services performed based on what technicians submit are captured, entering RO into service database system.
* Managing the transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.
* Obtain customers approval for all repairs and services performed.
* Dispatching and assigning shop work to technicians
* Working closely with technicians, sales staff and customers ensuring DFS is providing excellent customer service, minimizing costs, and identifying the best solutions for repairing and maintaining customer's vehicles.
* Timely and accurate documentation and notation in all DFS internal and external systems regarding each customer vehicle repair
* Creating and fostering good working relationships with customers, vendors, and company partners.
* Maintaining quality service by establishing and enforcing organization standards and safety policies.
REQUIREMENTS
* High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field
* Strong verbal and written communication, along with listening skills to interact with customers, employees, and vendors.
* Familiarity with Karmak, ADP, Reynold, RO Writer or similar programs
* Strong computer and Windows office suite skillset, and the ability to learn new platforms (such as DFS IT Systems, including Web Wrench, MobileFrame, RO Writer)
* General understanding of the Department of Transportation (DOT), federal, state, and local regulations affecting vehicle maintenance operations.
* Demonstrated ability to multi-task and apply initiative.
* Positive attitude, good instincts, and self-motivation
Excellent organizational skills and the ability to balance a variety of tasks
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyInside Sales Representative
Customer service representative job in Allentown, PA
Through our robust training program, you will learn how to use our technology effectively while becoming an expert in your field whether you are a brand new to the industry or a sales veteran.
Our technology will allow you to connect with live transfers from our lead qualifications team that have a high possibility of ending in a sale. This relieves our agents from the burden of constant outbound dialing. This role has a strong compensating package that includes a base wage combined with an uncapped bonus that has the potential to put you over six figures! We also run daily financial incentives that add additional income and enhance the fun! We stand out in this industry because of our technology and motivation to provide our agents with a positive sales experience.
Job Description
This is a phone-based insurance sales role where you will connect with live inbound transfers from our Lead Qualification team to sell primary and supplemental insurance products. Bring your experience in conducting needs analysis and cross selling, and we will teach you the rest! New to sales? That is fine. Bring your charisma and phone presence and we will teach you how to run an effective sales cycle. With us, you can build your career and will become a subject matter expert in the insurance industry. We are a company that invests in its own success stories, so your dedication success with us can lead to lots of growth potential.
Our mission is to provide flawless solutions to every client, every time! This is what makes Ideal concepts stand out! Our consultative sales approach allows every client to be matched with plans that best suit their needs. This is accomplished by partnering with our top-rated companies and offering a robust line of products. The remarkable service we provide allows our agents to maintain their clients for life. This enables you to maintain strong relationships with your clients while speaking to new buyers every day.
Advantages of being a sales representative with Ideal Concepts:
Progressive acclimation into the role through a structured training
Excellent benefits package (100% premium covered)
Base pay compensation
Ability to make a 50,000 in bonus upon hitting 100% of your goal with potential of making more upon exceeding goals
Additional bonus incentives run daily on the sales floor and are paid for instantly, In addition to monthly contests
Opportunity for advancement! Promotions depend on your ability to hit and exceed goals and not based on seniority
Resident license is reimbursed
Completely free live leads provided to you every shift
Extensive product portfolio to offer all clients the right coverage for their needs
Dedicated support and training from our experienced sales management team
Grow your income significantly year after year
Key Responsibilities
Sell to company provided, live leads connected through our proprietary sales software
Build comprehensive policies through a consultative, needs based sales approach
Generate electronic rate quotes
Service active client base for new sales opportunities
Qualifications
2 years of sales experience (preferred) in any of the following related fields: auto sales, inside sales, outside sales in a B2B or B2C environment, any retail with quotas and cross selling or upselling experience. If you don't have any, but love talking to people, have a great charisma and want to build a stable career in sales, still apply!
Outbound call ability, needs analysis and cross selling experience is a plus
The ability to overcome sales objections and close over the phone
Benefits
Employee Health and Supplemental Insurance premiums, including Life insurance, paid 100% by the company *
Competitive 401k plan with company match
Generous Paid time off (PTO) plan
Paid Holidays
How Ideal Concepts Supports Your Success
You will utilize our proprietary cutting-edge software that allows customized solutions for every client
Marketing solution designed to provide leads with the highest probability of a successful sale
Comprehensive hands-on paid training to ensure you are the most efficient agent you can be
You will work in a team atmosphere with motivated, passionate, and career-driven individuals just like yourself
You will be a part of a collaborative environment that encourages problem-solvers and outside the box thinkers to find solutions and achieve excellence
Who We Are
Ideal Concepts, Inc. has impacted the insurance industry for over 20 years by simplifying the sale of insurance products from carrier to agent through cutting edge technology. Through this effort, we stand by our mission to provide flawless solutions with remarkable service to every client. Today Ideal Concepts is established with over 100 carrier partners in 50 states selling Health, Medicare, Life, Property & Casuality as well as suite of supplemental insurance products.
As an employee of Ideal Concepts, Inc. you will enter a growing and changing environment that is motivated and shaped by our core values of integrity, ingenuity, tenacity, mastery and simplicity. Ideal Concepts, Inc. has been recognized for its prestigious growth many times, including 6 consecutive years on the Inc. 5000 Fastest Growing Companies in America and 4 consecutive years on the local accolade of Lehigh Valley Business Fastest Growing Companies.
As part of taking care of our employees, Ideal Concepts provides an
excellent
benefits package that will take care of you inside and outside the workplace. Beyond the opportunity to prosper in your career, Ideal Concepts will cover 100% of your premium for major medical, dental, vision and life insurance. This will allow you to take care of yourself without worrying about increasing healthcare costs. You will also have access to a competitive 401k plan program where the company matches a portion of your employee contributions.
*Supplemental benefits such as Dental, vision, accident, critical illness, and life insurance are subject to state availability and will only be provided if available in your state of residence.
Ideal Concepts, Inc. / InsureMe, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.
Auto-ApplyInside Sales Representative - Mid Atlantic
Customer service representative job in Allentown, PA
Jitterbit automates and orchestrates business systems to empower teams, unlock value, and accelerate business transformation. With Jitterbit, organizations can streamline operations, enhance data accessibility, and deliver on a growing list of IT needs more quickly and confidently.
For organizations ready to modernize and innovate, Jitterbit provides a unified AI-infused low-code platform for integration, orchestration, automation, and app development that accelerates business transformation, boosts productivity, and unlocks value. The Jitterbit Harmony platform, including iPaaS, API Manager, App Builder and EDI, future-proofs operations, simplifies complexity and drives innovation for organizations globally.
Job Description
Are you a sales powerhouse? Jitterbit is seeking top-tier talent for the role of Inside Sale Representative.
As part of our dynamic team, you'll drive SMB sales success in a designated territory, shaping the digital landscape for our clients. With a focus on our cutting-edge iPaaS solutions, application development, and EDI, you'll be at the forefront of innovation.
Your mission will be to:
Cultivate a robust pipeline of new business opportunities within an assigned territory
Forge meaningful connections with decision-makers
Lead the charge in closing deals to meet and exceed targets
Collaborate seamlessly with internal teams to drive success
Showcase our game-changing solutions through compelling presentations and demos
Leverage the latest sales tech stack to amplify your impact
#LI-AK
Qualifications
Are you ready to make your mark? Here's what we're looking for:
A proven track record of success in B2B technology sales
Mastery of the sales cycle, from prospecting to closing
Fearless in engaging with SMB decision-makers
A strategic thinker with a knack for problem-solving
Tech-savvy and eager to learn about our innovative products
Excellent communication skills, both verbal and written
A passion for exceeding expectations and driving results
BA or BS Degree or equivalent experience
Additional Information
What You'll Get:
Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
Career development and mentorship
A flexible, remote-friendly company with personality and heart
Please be advised that Jitterbit does not:
Conduct interviews through unsecure messaging platforms.
Request sensitive personal information, such as social security numbers or bank details, during initial contact.
Require payment or fees from applicants at any stage of the hiring process.
Offer unrealistic salaries or benefits packages.
#LI- AK
Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Customer Service Center Representative (Call Center)
Customer service representative job in Quakertown, PA
Job Description
FUNCTION:
The Customer Service Center Representative is responsible for providing exemplary customer service to incoming callers through various delivery channels, including the telephone and internet.
GENERAL DUTIES AND RESPONSIBILITIES:
Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
Opens, closes, and services every type of deposit product.
Completes consumer loan applications.
Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
Assumes additional job-related duties as requested.
REQUIRED TRAINING, EXPERIENCE, AND EDUCATION:
Successful experience working with customers and co-workers.
Must complete basic CSR training within the first 6 months of employment.
Must complete CSR requirement checklist within 12 months of hire.
Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
Requires excellent reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
Must successfully complete ABA Banking Fundamentals within the first year of employment.
Must fulfill re-certification requirements for CSR annually.
DESIRABLE KNOWLEDGE, ABILITIES, AND SKILLS:
Operate standard office and phone equipment, including an adding machine, possess keyboarding and standard computer skills (i.e. Outlook, Word, Excel).
Previous or current banking experience.
DEPARTMENT HOURS:
8:00 a.m. to 7:00 p.m. Monday through Friday
8:30 a.m. to 4:00 p.m. Saturday