Customer Experience Analyst
Customer service representative job in Kearny, NJ
Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual's style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people's lives.
Position Overview:
UNIQLO USA is looking for a talented and energetic analyst to join our Customer Engagement Center. This individual will be responsible for finding ways to improve the overall customer experience based on Voice Of Customer (VOC). We expect this person to represent our current and future customers, working directly with management, and key department leaders.
Job Responsibilities:
Analyze customer inquiries, various types of feedback. and related data.
Report to management and department leaders with suggestions on how to improve customer experience when working with logistics-related inquiries.
Understand customer voices, identify and work closely with business stakeholders both internal and external to troubleshoot customer pain points with the customer experience with efficiency.
Ownership to resolve customer issues including responding to customer inquiries and creating/updating SOP.
Continuously work with CEC team members to streamline and improve the customer experience and operations efficiencies within CEC.
Be able to take the lead as necessary, including customer support, in order to investigate the actual situation and resolve issues.
Collaborate with the Loss Prevention and Fraud Investigation teams to identify and resolve issues impacting customer experience.
Is up to date and understanding of industry fraud trends
Skills in defining requirements for operational changes or service improvement
Capability to adhere to team processes and standards, while leading process improvement efforts.
Ability to work in a fast-paced environment while maintaining a high level of attention to detail.
Other duties as assigned by supervisor
Requirements:
Bachelors degree required, preferable areas of study are: Economics, Mathematics, Statistics, Business, Marketing, Customer Service or similar
Minimum 2-3 years of experience in Logistics or E-commerce is preferred
Proficiency in Microsoft Office, particularly Excel, PowerPoint as well as similar tools
Flexibility and agility to adapt to changing and evolving business requirements and objectives.
Results-driven with exceptional detail and knowledge around metrics with excellent problem-solving skills and a strong work ethic.
Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally.
Regular, dependable attendance and punctuality is required
Salary: $92,000 - $97,000
*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
Online Customer Service Representative
Customer service representative job in Glen Head, NY
London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction.
Responsibilities:
Respond to customer inquiries via phone, email, and chat
Track customer inquiries through multiple websites and through entire lifecycle of customer's request
Add products and update content on London Jewelers website
Maintain Brand pages on London Jewelers website updating banners, products and information
Daily price and inventory updates on our website
Resolve customer complaints in a professional manner
Process orders, returns, and exchanges
Track monthly store traffic report
Daily cash report
Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active
Provide product and service information and guidance
Maintain appointment requests for store locations
Document and update customer records based on interactions
Follow up and track with customers and the store to ensure their issues are resolved
Stay updated on product knowledge and company policies
Follow daily task check list
Maintain a positive and empathetic attitude toward customers
Qualifications/Experience:
Proven experience as a customer service representative or similar role
Excellent communication and interpersonal skills
Ability to handle stressful situations and diffuse upset customers
Proficient in using ERP software and CRM tools
Strong problem-solving skills
Ability to multitask and manage time effectively
Attention to detail and accuracy
High school diploma or equivalent; a degree or equivalent
Flexibility to work in shifts if required
Good typing skills and computer literacy
Preferred Qualifications:
Degree in a relevant field
Job Type:
Full-time
In office
Salary:
$25 an hour
Benefits:
Health insurance
Dental insurance
Vision insurance
Paid time off
401(k) with employer matching
Employee assistance program
Employee discount
Flexible spending account
Health savings account
Life insurance
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
Customer Service Delivery Advocate
Customer service representative job in Ridgefield, NJ
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?
Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $22/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:
Pay Range: $22-$24 hourly
Starting Pay: $22/hr
At 3 Months: $22.50/hr
At 6 Months: $23/hr
In your first year, you can progress from $22/hr to $24/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits + Perks:
We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you:
Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)
Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount!
Professional Development: Extensive internal growth and professional development opportunities
And more!
About the Role:
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
Complete customer paperwork and include thorough notes in our customer tracking system
Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements .
* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
General qualifications and requirements
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) .
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."
Customer Relations Specialist
Customer service representative job in Bogota, NJ
Do you want to be part of the world's leading jewelry company while putting your experience in Customer Relations into practice? If so, we have an exciting opportunity for you! You will be part of the Pandora Colombia team in an international organization of people with a 'yes we can' spirit, passionate and results-oriented. We are looking for a creative and results-driven Customer Relations Specialist to join our team in Bogotá, Colombia, to manage the different platforms and resolve customer complaints/issues and assist them with their needs and inquiries.
Your role as Customer Relations Specialist:
* Online Complaints Book:
* Respond and ensure the process of official responses complies with legal deadlines.
* Forward complaints from physical stores to customer service.
* Coordination of other daily activities.
* Take on all unprocessed returns due to a disagreement with the return policy and contact the customer to resolve the issue.
* File documents related to problems identified by the carrier, store or errors.
* Communication with the customer (email, phone calls, ...).
* Assist operations if necessary.
* Support in OMS operations (picking, packing).
* Manage CPOS regarding stock errors or receiving return orders.
* Assist in ADM activities if necessary.
Qualifications and Skills:
* More than 2 years of experience in customer relations (experience in the luxury sector or jewelry is an advantage)
* Strong attention to detail and responsibility
* Excellent teamwork and communication skills - reliable and solution-oriented
* Advanced English is a differential
Did we get your attention?
If you see yourself in the position and would like to become a part of Pandora's future, please do not hesitate to apply. We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site *********************
About Pandora
The largest jewelry company in the world, we give a voice to millions of people's love every day. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
We pursue sustainability In everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.
Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED-certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.
At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people's love. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued.
Client Success Specialist, Dedicated
Customer service representative job in Stamford, CT
**Our Mission** As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
(*Comscore, Total Visits, March 2025)
**Day to Day**
+ Provide high quality, fan-generating service and leads for all assigned accounts.
+ Accountable for book of business, account management, operations, and KPI achievement.
+ Ensure customer success is the goal for all assigned accounts and increase customer satisfaction.
+ Contribute to the overall success of the team, the territory/segment.
+ Drive customers to success by purposefully participating in their success through sales collaboration.
+ Collaborate with a manager, a team lead and senior client success specialists to achieve team goals and contribute to results.
+ Mentor new hires as requested.
**Responsibilities**
+ Provide recommendations on account operations to achieve results: set appropriate metrics (cost effectiveness, conversions, volume)
+ Read operational data and provide solutions to operational issues as they relate to the client's recruitment challenges.
+ Collaborate with a manager, a team lead and senior client success specialists to contribute and contribute performance to achieve team goals.
+ Communicate and collaborate proactively with sales and other departments to exceed customer expectations, set goals, and resolve recruitment issues.
+ Share case studies, contribute to team initiatives, and cover for absent teammates.
+ Proactively understand and contribute to team goals, cooperate with other departments to ensure customer success.
+ Propose and communicate measures and initiatives for account success.
+ Achieve personal account goals and KPIs.
+ Partner with sales to achieve results, plan for customer success, and address and prevent problems.
**Skills/Competencies**
+ Data Proficiency: Quickly analyze operational data and identify anomalies.
+ Unbiased Decision-Making: Formulate hypotheses based on data, maintaining an unbiased perspective.
+ Risk Prevention: Proactively assess and manage accounts in sales partnership to enhance effectiveness and results.
+ Motivational Skills: Understand client issues, identify problems, and partner internally for solutions.
+ Adaptability: Overcome obstacles and drive change while taking ownership.
+ Perseverance: Never give up, persistently think through and execute tasks.
+ Continuous Learning and Leadership: Prioritize ongoing self-improvement and show the initiative to explore new markets.
**Salary Range Transparency**
NYC Metro Area 27.94 - 36.00 USD per hour
**Salary Range Disclaimer**
The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.
**Benefits - Health, Work/Life Harmony, & Wellbeing**
We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company's 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year, and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at *************************************** !
**Equal Opportunities and Accommodations Statement**
Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit ********************************************** If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.
For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page (********************************
**Inclusion & Belonging**
Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we're committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.
We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.
Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.
**Indeed's Employee Recruiting Privacy Policy**
Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site's user and privacy policy found at **************************** , we also want to make you aware of our recruitment specific privacy policy found at ****************************/indeed-jobs .
**Agency Disclaimer**
Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.
**Reference ID:** **46407**
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Reference ID: 46407
Customer Retention Specialist, $750/week + Commission, No Weekends
Customer service representative job in New Rochelle, NY
25 E Main St., New Rochelle, NY 10801
Customer Retention Specialist$750/week plus Commission!Monday - Friday! No Weekends!
Honda of New Rochelle's Service Retention Dept. is seeking a motivated Customer Retention Specialist to focus on maintaining and enhancing relationships with existing customers to reduce customer attrition and ensure a positive experience that encourages repeat business.
A customer retention specialist plays a crucial role in driving business success by fostering loyalty and ensuring that customers feel valued. Their efforts contribute to increased customer satisfaction, repeat business, and ultimately, higher profitability for the auto service provider.
Are you a BDC Manager that wants to work more independently or a BDC Agent who wants to move up and make more $$$? Apply now an drive your career forward with this great opportunity!
Key Responsibilities:
Focus on maintaining and enhancing relationships with existing customers to reduce customer attrition and ensure a positive experience that encourages repeat business.
Communicate with customers to understand their needs and concerns.
Proactively reach out to at-risk customers to address issues before they lead to cancellations.
Handle customer complaints and provide effective solutions.
Collaborate with service teams to ensure customer satisfaction.
Analyze customer feedback to identify trends.
Develop and implement retention strategies tailored to customer preferences.
Qualifications:
Previous experience in customer service or retention roles, particularly in the automotive sector, is beneficial.
Strong communication and interpersonal skills.
Problem-solving abilities to address customer issues effectively.
Empathy to understand customer emotions and build rapport.
We offer:
$750/week plus Commission!
Paid Training
Monday - Friday, no weekends!
Medical, dental, vision, and life insurance
401(k) plan
Paid vacation / sick time
Employee discounts on products & services & vehicle purchase plans
A clearly defined career path for advancementand promotions from within!
An enthusiastic and fun working environment
RequiredPreferredJob Industries
Customer Service
Customer Service Center Representative (Jersey City, NJ)
Customer service representative job in Jersey City, NJ
Job Description
As one of the Washington Metropolitan area's fastest-growing IT companies, we are always looking for creative, passionate, and responsible individuals. We recognize that intelligent, dedicated employees are our greatest asset. If you value innovation, integrity, and a drive to deliver, we invite you to become
Enlightened
.
We are hiring a Customer Service Center Representative (CSR) to support the Port Authority of New York and New Jersey (PATH) riders and staff. This position serves as the initial point of contact for customers of (PATH), using established procedures and troubleshooting tools to provide timely and effective assistance.
About the Port Authority:
Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains critical transportation and trade infrastructure across the region. It also owns and manages the 16-acre World Trade Center site, home to the iconic One World Trade Center.
Key Responsibilities:
Provide support via phone, email, and other channels while documenting all inquiries and resolutions.
Register various fare cards by entering data into the central database and PCPS website.
Handle lost or malfunctioning card claims, including processing replacements and updating records.
Investigate and resolve issues related to ticket vending machines and advise customers of next steps.
Process new and replacement web orders and maintain related spreadsheets.
Assist with refund and transaction investigations, providing analysis for supervisor review.
Execute product and monetary refunds through the central database and PATH website per guidelines.
Monitor and escalate incomplete or missing transactions to the Team Lead.
Advise customers on PCPS technical issues and guide appropriate actions.
Provide clear, knowledgeable guidance to help customers make informed decisions.
Required Qualifications:
High School Diploma or equivalent.
At least 2 years of customer service experience, including high-volume call center support
Proficiency in Microsoft Office, particularly Excel.
Strong written, verbal, and interpersonal communication skills
Ability to work independently and remain professional under pressure.
Minimum of 1 year collaborating across diverse teams
Preferred:
Minimum of 1 year of college (30 credit hours).
Experience in financial services or banking.
Benefits:
The expected salary range for this position is listed above. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data.
At Enlightened, we pride ourselves on offering a comprehensive and industry-competitive benefits package to our full-time employees. Our benefits include:
Medical/Dental/Vision Insurance with Health Savings Accounts (HSA)
Flexible Spending Accounts (FSA)
401(k) Retirement Plan
Paid Holidays, Vacation, & Sick Leave
Professional Training & Development Reimbursement
Please note, these benefits are available exclusively to full-time employees of Enlightened.
Equal Opportunity Statement
Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.
Customer Service Professional
Customer service representative job in Stamford, CT
About Us
Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service.
Visit Waste Harmonics Keter for more information.
Job Purpose
As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter's commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company's values and consistently enhancing the customer experience.
Duties and Responsibilities
People
Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training.
Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support.
Operations
Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores.
Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations.
Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency.
Stakeholder Management
Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise.
Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions.
Strategy
Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation.
Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty.
Performs other duties as assigned.
Qualifications
Education & Experience:
High school diploma or GED required
Associate's or Bachelor's degree in Business, Communications, or a related field preferred
Familiarity with customer service principles, including active listening and empathy.
Experience using phones, email or live chat to communicate with customers.
Understanding of the company's products, services, and policies to provide accurate information.
Ability to handle customer inquiries, complaints and services.
Basic troubleshooting and problem-solving techniques.
Strong written and verbal communication skills.
Knowledge & Skills:
Previous experience in customer-facing roles such as retail, hospitality, or call centers.
Ability to handle customer inquiries professionally and resolve issues effectively.
Ability to meet or exceed performance goals in a customer service setting.
Strong communication skills with a focus on clarity and professionalism.
Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction.
Work Conditions/Physical Requirements
Office environment. Noise level is moderate.
Work is primarily performed at a desk using a computer and other standard office equipment
Occasional walking to meetings or shared office equipment may be required.
Ability to work after normal business hours as needed.
Waste Harmonics Keter Comprehensive Benefits Package
Competitive Compensation
Annual Bonus Plan at Every Level
Continuous Learning and Development Opportunities
401(k) Retirement Savings with Company Match; Immediate Vesting
Medical & Dental Insurance
Vision Insurance (Company Paid)
Life Insurance (Company Paid)
Short-term & Long-term Disability (Company paid)
Employee Assistance Program
Flexible Spending Accounts/Health Savings Accounts
Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
7 Paid Holidays
At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.
Auto-ApplyInbound Sales Representative (Salary + Commission)
Customer service representative job in Paramus, NJ
Benefits:
401(k)
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
If you find it thrilling to convert potential interest into genuine commitment-and you can keep a smile on your face while juggling multiple calls and responsibilities-then you're exactly who we're looking for. However, if dynamic conversations and continuous growth sound like “too much,” this role isn't for you.
What You'll Do
● Field warm inbound opportunities-they've taken a step toward Unblinded, so your job is to show them how to keep going.
● Convert curiosity into inspired action by building real, human connections.
● Influence guiding not pitching.
● Collaborate with a high-performance team, fueling each other's success through feedback, mentorship, and daily improvement.
What's in It for You?
● Base Salary + Commission: Your effort is rewarded-not just in pats on the back, but tangibly in your paycheck.
● Ongoing Training: We don't do “one and done” training. Expect daily tune-ups, weekly deep dives, monthly breakthroughs, and annual transformations.
● Growth Environment: This is the place where you'll either soar or realize you'd rather be somewhere else-and we're okay with that honesty.
● Meaningful Impact: Every call you answer can literally shift someone's life and business for the better.
● Trained by industry-leading experts who'll push you to constantly refine your approach to Integrity-Based Human Influence.
● Respected for your resilience, optimism, and results-driven mindset.
Qualifications
● Prior success in inbound sales, customer relationship management, or phone-based consulting
● High emotional intelligence and natural rapport-building abilities
● The confidence to learn fast and adapt in a rapid-paced environment
● Heart-Centered: You lead with empathy and care, driven by the impact you leave on others.
● Integrous: You live by your word, even when it's inconvenient, knowing integrity is the foundation of all success.
Why You Might Say No
● You prefer a quiet routine, clocking in and out without big ambitions.
● You don't get energized by talking, connecting, and solving.
● “Growth” and “learning” are nice ideas, but you'd rather keep things as they are.
Join Our Movement
At Unblinded, inbound opportunities are the beginning of a beautiful journey-for both you and the person. If you live for that lightbulb moment when someone realizes they're ready to take the next step, then we can't wait to meet you.
Apply Now and let's create a world where selling IS inspiring-one inbound call at a time. Compensation: $50,000.00 - $120,000.00 per year
What we have learned over the years of working with and training 1,000's of people just like you is that most people associate sales with fear and pain.
Fear that they will hear no, fear that they will fail themselves, ear that they will be ridiculed or objected.
Pain of leaving your comfort zone, pain of perseverance, and pain of not getting what you want in the process.
What if we were to tell you that taking someone from "HELLO" to "YES" should be FUN, EXCITING, and MAGICAL?
UNBLINDED is here to disrupt the world of sales as we know it so that FINALLY you can enjoy the process and get the outcome you desire.
In the business world, we've come to expect untrusting behavior from sales prospects. This is why we developed “THE Formula of Formulas” to give you the power and skill to create exponentially more high-quality successful sales meetings, sales and revenue now. This formula is called INTEGRITY-BASED HUMAN INFLUENCE which has become the single greatest way to get people from "HELLO" to "YES" with less friction, less frustration, and in less time. Our formula consists of 3 pillars (Self-Mastery, Influence-Mastery, and Process-Mastery) along with four steps, 10 indispensable elements, and 4 energies.
In addition, our company has four specific divisions all with the singular focus of making sales accessible and productive for every size business on the planet.
Division #1: Online Sales University
Division #2: Done-For-You CRM
Division #3: Live Events, Certification Program, And Customized Sales Training
Division #4: Outsourced Sales For Businesses
If you are looking to exponentially increase your sales, UNBLINDED is the answer you have been yearning to find.
But keep in mind, this is real, and this is not just about your sales. This is about your life and legacy.
Auto-ApplyCustomer Support Agent, Evenings and Weekends
Customer service representative job in Jersey City, NJ
ABOUT FANDUEL
FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America's #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry's unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.
In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.
The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company's affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.
FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
THE POSITION
Our roster has an opening with your name on it
We are seeking Customer Service Game Changers with an acute, customer centric mindset, to support the players of the Number 1 Sportsbook in the US.
We're hiring for overnight and weekend shifts that will start between 5:00 - 11:30 pm, candidates must be able to complete initial training during the day shift and must located in the state of New Jersey, within 120 miles from Jersey City.
The ideal candidate will have previous iGaming experience, be passionate about sports and possess the ability to adapt to and embrace any challenge and opportunity presented to them.
In addition to the specific responsibilities outlined below, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.
THE GAME PLAN
Everyone on our team has a part to play
1. Customer Support:
Respond promptly and professionally to customer inquiries via various channels including live chat, email, and phone.
Assist customers with account-related queries, betting and promotion inquiries, and technical issues.
Provide explanations on betting options and outcomes, odds, promotions, and policies.
2. Problem Resolution:
Investigate and resolve customer complaints or issues efficiently and effectively.
Escalate complex problems to higher-level support or management when necessary.
Follow up with customers to ensure satisfactory resolution of issues.
3. Product Knowledge:
Maintain a deep understanding of our sports betting platform, including available sports, markets, and features.
Stay updated on sports events, odds changes, and industry trends.
Educate customers on how to navigate the platform, place bets, and utilize features effectively.
4. Compliance and Responsible Gaming:
Adhere to regulatory requirements and company policies related to responsible gaming and customer verification.
Identify and report any suspicious activities or potential compliance issues.
Assist customers with setting limits, self-exclusion, and accessing responsible gaming resources.
5. Ability to work a flexible schedule, I.e., holidays, weekends, evenings, and overnight in addition to large sporting events (Super Bowl, Kentucky Derby, March Madness) as needed.
Please note that employment in this role is contingent upon the successful candidate obtaining gaming licenses for certain jurisdictions.
This licensing process includes comprehensive background checks by the state gaming commission, encompassing criminal records, financial history, and personal background verification, to ensure compliance with state gaming regulations
Candidate must comply with and support the company's responsible gambling policies, procedures, and initiatives.
THE STATS
What we're looking for in our next teammate
Minimum 12 months Customer Service experience in the Sports Betting industry
Strong knowledge of sports and betting terminology, including various types of bets and odds formats.
Excellent communication skills, both verbal and written.
Ability to adapt and deliver in a fast-paced environment.
Strong problem-solving abilities and attention to detail.
Familiarity with customer service software and CRM systems.
Willingness to work flexible hours, including evenings, weekends, and holidays.
Commitment to upholding responsible gaming practices and compliance standards.
If you are passionate about sports and have a strong customer service background with experience in sports betting, we invite you to apply for this exciting opportunity. Join us in delivering exceptional service and enhancing the betting experience for our customers.
PLAYER BENEFITS
We treat our team right
We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.
FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.
The applicable hourly pay for this position is $21 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation.
Auto-ApplyCustomer Support Agent, Evenings and Weekends
Customer service representative job in Jersey City, NJ
:" ABOUT FANDUEL FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America's #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry's unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.
In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.
The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company's affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.
FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
THE POSITION
Our roster has an opening with your name on it
We are seeking Customer Service Game Changers with an acute, customer centric mindset, to support the players of the Number 1 Sportsbook in the US. We're hiring for overnight and weekend shifts that will start between 5:00 - 11:30 pm, candidates must be able to complete initial training during the day shift and must located in the state of New Jersey, within 120 miles from Jersey City.
The ideal candidate will have previous iGaming experience, be passionate about sports and possess the ability to adapt to and embrace any challenge and opportunity presented to them.
In addition to the specific responsibilities outlined below, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.
THE GAME PLAN
Everyone on our team has a part to play
1. Customer Support:
* Respond promptly and professionally to customer inquiries via various channels including live chat, email, and phone.
* Assist customers with account-related queries, betting and promotion inquiries, and technical issues.
* Provide explanations on betting options and outcomes, odds, promotions, and policies.
2. Problem Resolution:
* Investigate and resolve customer complaints or issues efficiently and effectively.
* Escalate complex problems to higher-level support or management when necessary.
* Follow up with customers to ensure satisfactory resolution of issues.
3. Product Knowledge:
* Maintain a deep understanding of our sports betting platform, including available sports, markets, and features.
* Stay updated on sports events, odds changes, and industry trends.
* Educate customers on how to navigate the platform, place bets, and utilize features effectively.
4. Compliance and Responsible Gaming:
* Adhere to regulatory requirements and company policies related to responsible gaming and customer verification.
* Identify and report any suspicious activities or potential compliance issues.
* Assist customers with setting limits, self-exclusion, and accessing responsible gaming resources.
5. Ability to work a flexible schedule, I.e., holidays, weekends, evenings, and overnight in addition to large sporting events (Super Bowl, Kentucky Derby, March Madness) as needed.
* Please note that employment in this role is contingent upon the successful candidate obtaining gaming licenses for certain jurisdictions.
* This licensing process includes comprehensive background checks by the state gaming commission, encompassing criminal records, financial history, and personal background verification, to ensure compliance with state gaming regulations
* Candidate must comply with and support the company's responsible gambling policies, procedures, and initiatives.
THE STATS
What we're looking for in our next teammate
* Minimum 12 months Customer Service experience in the Sports Betting industry
* Strong knowledge of sports and betting terminology, including various types of bets and odds formats.
* Excellent communication skills, both verbal and written.
* Ability to adapt and deliver in a fast-paced environment.
* Strong problem-solving abilities and attention to detail.
* Familiarity with customer service software and CRM systems.
* Willingness to work flexible hours, including evenings, weekends, and holidays.
* Commitment to upholding responsible gaming practices and compliance standards.
If you are passionate about sports and have a strong customer service background with experience in sports betting, we invite you to apply for this exciting opportunity. Join us in delivering exceptional service and enhancing the betting experience for our customers.
PLAYER BENEFITS
We treat our team right
We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.
FanDuel is an equal opportunities employer and we believe, as one of our principles states, "We are One Team!". As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.
The applicable hourly pay for this position is $21 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation.
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Call Center Representative
Customer service representative job in Jersey City, NJ
Job Opportunity: Call Center Representative at Encodle Link
About Us: At Encodle Link, we prioritize individual growth as a cornerstone of collective success. We foster an environment that nurtures continuous learning, skill acquisition, and professional development for our employees. Through comprehensive training and mentoring programs, we are dedicated to equipping our team with the resources needed to excel in their careers.
Position: Call Center Representative
Responsibilities: As a Call Center Representative at Encodle Link, you will be the frontline of our customer service operations, providing exceptional support and assistance to our clients. Your responsibilities will include:
Handling inbound and outbound calls in a professional and courteous manner.
Providing product information and resolving customer inquiries and issues.
Processing orders, returns, and exchanges accurately and efficiently.
Documenting all customer interactions and maintaining detailed records.
Collaborating with team members to ensure timely resolution of customer concerns.
Adhering to company policies and procedures at all times.
Qualifications: To excel in this role, you should possess:
Previous experience in a customer service or call center environment preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using CRM software and other call center tools.
Ability to multitask and work effectively in a fast-paced environment.
A positive attitude and a passion for delivering outstanding customer service.
Benefits: We offer a comprehensive benefits package, including:
Competitive salary range: $3400 - $3980 per month.
Full-time position, Monday to Friday, 8 hours per day.
Opportunities for career advancement and professional development.
Supportive and collaborative work environment.
Health insurance and retirement benefits.
Location: New Jersey, NJ
If you are a customer-focused individual with excellent communication skills and a desire to make a positive impact, we encourage you to apply for the Call Center Representative position at Encodle Link. Join us in providing exceptional service and building lasting relationships with our clients!
Encodle Link is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Phone Sales & Customer Success Representative
Customer service representative job in Croton-on-Hudson, NY
Job Description
Grit - Pest Process Outsourcing is a dedicated BPO company based in the United States, specializing in the pest control industry, including pest management, lawn care, and wildlife management. Our mission is to empower businesses by increasing their efficiency, enhancing customer interactions, and driving sales growth while reducing operational costs. Our team comprises highly skilled professionals who are committed to improving customer experiences and optimizing client relations.
Position Overview
We're looking for a dynamic and results-driven Call Center Rockstar to join our vibrant team at Grit PPO. In this role, you will be the first point of contact for customers, addressing their inquiries, managing service requests, and promoting our client's services. The ideal candidate thrives in a fast-paced, high-volume environment, possesses exceptional communication skills, and has a passion for delivering outstanding customer service. This position offers a competitive salary plus commission opportunities based on performance.
Requirements
Qualifications:
Minimum of 2 years experience in a call center or customer service role, preferably in a sales environment.
Proven ability to handle high call volumes (100+ calls/day) while maintaining professional demeanor.
Excellent verbal and written communication skills.
Ability to engage customers and convert inquiries into sales.
Strong problem-solving skills and the ability to think on your feet.
Experience with CRM software and multiple communication platforms.
Must be detail-oriented and organized, with the ability to multitask.
Flexible with scheduling, including availability for evening and weekend shifts.
Bilingual skills are a plus.
Benefits
Health Care Plan (Medical, Dental & Vision)
Flexible Spending Account & MetLaw
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Provider Services Associate, Care Center Representative
Customer service representative job in Tarrytown, NY
Qualifications you'll bring: High School diploma or equivalent when possesses customer service employment experience. Minimum 1 - 3 years customer service experience and/or relevant office experience required. Availability to work Monday- Friday from 8:30am- 5:00pm
Strong problem-solving skills with effective oral and written communication skills
Have strong interpersonal skills and exhibit good judgment
Demonstrated excellent customer service skills including superior accountability and follow through
Demonstrated PC skills using Microsoft applications
Curiosity to foster innovation and pave the way for growth
Humility to play as a team
Commitment to being the difference for our customers in every interaction
Your key responsibilities:
The Associate, Provider Member Service Representative is responsible for responding to all Department of Health audit calls on a consistent basis.
Acts as a liaison between our internal and external customers.
Responds promptly, accurately, and effectively to all calls in a polite and professional manner.
Responds to all calls timely and have a clear understanding of call avoidance, such as but not limited to short calls, intentional disconnects, inappropriate transfers and inappropriate use of hold button.
Performs data input in a highly accurate and timely manner on all customer contacts.
Simultaneously accesses multiple databases while addressing customer's needs.
Clearly explains all policies and procedures on both incoming and out-going calls.
Develops a comprehensive understanding of all lines of business. Has the technical skills required to be able to perform task efficiently.
Delivers information in a clear and confident manner
Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.
Where you'll be:
Location: Virtual. Please note all candidates must be located in New York State within a 40- mile radius from the Schenectady, NY; Rochester, NY; Tarrytown, NY
Customer Service Advisor
Customer service representative job in Bedford Hills, NY
Job DescriptionBenefits, and Perks- Commissions are paid every pay period- Medical, Dental, and Vision Insurance- Flexible scheduling- Paid Time Off (PTO)- Career Growth based on Performance and not Seniority - 75% of employees were promoted within Summit Wash Holdings- Referral Bonus up to $800.00 per qualified hire, dependent on position- Free Car Wash Membership
Who are we?
Summit Wash Holdings is a premier group of car wash brands growing throughout the Northeast, Midwest, and Southeast regions. At Summit Wash Holdings, all teammates produce speedy service in a fun and mutually respectful manner with gold-standard integrity, quality, and hospitality, all while maintaining a work-life balance. Our Mission is to provide a fast, quality car wash with friendly-spirited engagement and integrity.
What do we want?
We seek high-energy personalities that thrive in a fast-paced environment to provide a welcoming atmosphere for our Unlimited Wash Pass Members and a memorable first impression on our new car wash guests. A successful candidate would love working outdoors in all conditions and will be excited to roll up their sleeves to get the job done! You must be highly motivated and have an outgoing, friendly personality. All we ask is for you to share our passion for washing cars, creating memorable moments, and our obsession with exceptional guest service!
Location: Russell Speeders Car Wash527 N Bedford Rd, Bedford Hills, NY 10507General Requirements
Authorized to work in the U.S.
40 Hour Work Week (Including Evenings and Weekends)
Basic Computer Skills
Highly developed communication skills - bilingual a plus!
Carwash experience to understand industry-specific challenges and opportunities preferred
8th Grade Proficiency or Above
Physical Requirements
Able to lift at least 50lbs.
Ability to be on your feet for at least 8 hours at a time.
Mobility to work in areas that require kneeling, crouching, or crawling.
Capable of working in both extreme weather elements - hot and cold
Responsibilities
Consistently meets sales and quality metrics
A keen eye for detail
Answer questions regarding car wash services and plans
Process payment transactions
Maintain a safe and clean work area; keep alert for potential hazards
Other duties as assigned
Hourly Rate + Unlimited CommissionCompany Core Values
S.E.L.F.Safety in Every Action: We prioritize the safety of our teammates and customers by embedding it in our culture and operations.Execution: With a focus on creating exceptional car wash experiences, we are committed to operational excellence in every aspect.Leadership: We believe in mentoring and empowering our teams to lead with integrity and achieve their best.Fun: A positive, spirited atmosphere is key to our success, making work enjoyable and fulfilling.
At Summit Wash Holdings, success starts with the S.E.L.F., ensuring our teams feel supported, valued, and empowered to grow. We foster a culture of mutual respect, collaboration, and work-life balance while delivering on our promise to customers. Join us as we redefine the car wash industry through passion, integrity, and innovation!
Summit Wash Holdings brands consist of Waters Car Wash, Russell Speeders Car Wash, Speeders Car Wash, and Fred's Car Wash.
French/English Call Center Rep
Customer service representative job in Port Washington, NY
French/English Call Center needs1+ year(s) of experience working in customer service, hospitality or call center environment
French/English Call Center requires:
High school diploma
Work hours: 11:00am 7:15pm & Training is (9am 5pm) for 2 weeks (35 hours a week)
1+ year(s) of experience working in customer service, hospitality or call center environment
Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
Strong verbal and written communication skills
Demonstrated listening and comprehension skills
A clear team player with strong interpersonal skills
Ability to maintain composure when dealing with difficult customer situations
Excellent time management skills must be able to prioritize tasks efficiently
Strong PC skills including MS Office; Word and Excel
Ability to navigate information systems and internet
PREFERRED QUALIFICATIONS
Higher education degree
Previous experience using SAP
Previous experience in the optical industry, full knowledge of optical products and a strong command of the industry language
Bilingual French
French/English Call Center duties:
Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up-to 90% of assigned shift.
Performs all other duties as assigned.
Technical Call Center Specialist
Customer service representative job in Jersey City, NJ
Our Company
Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.
Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!
Your Role
If you thrive working in the Services field and you are obsessed with ensuring care user satisfaction, this is the position for you! One of Technogym's goals is to satisfy 100% of our customers and end-users.
We are looking for an energetic, results-driven Technical Call Center Specialist who will act as a liaison to provide customers with product information, resolve issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behavior. This position works out of our Jersey City offices and reports directly to the Technical Call Center Team Leader.
Your Impact
Guarantee timely response to customers' requests and collect all relevant information to describe the reported problem to facilitate its resolution
Act as the first-line for troubleshooting and timely escalation
Provide effective solutions to known problems through proper troubleshooting and identify/order the needed spare parts in case of easy-to-solve issues
Guarantee customer satisfaction through professional technical assistance standards in terms of politeness, quality and speed
Facilitating and scheduling Field Service Engineer visits when needed
Proactivley managing open requests
Process orders of spare parts specifically requested by customers
Manage inbound and outbound calls in a timely manner
Build sustainable relationships and engage customers by taking the extra mile
About You
What you should bring:
1-3 years' experience in a call center environment or in a customer service support role
Bachelor's Degree or equivalent work experience
Strong phone and verbal communication skills along with active listening skills
Ability to multi-task, set priorities and manage time effectively
Knowledge of customer service techniques, communication & negotiation skills
Familiarity with CRM systems and practices
Familiarty with troubleshooting technical equipment a plus
Customer focus and adaptability to different personality types
This role is based out of our Jersey City, NJ offices and will require being on-site 5 days/week
What We Offer:
Base salary starting at $65,000
Comprehensive medical, dental, and vision insurance - eligible starting first day of employment
401k with company match -eligible starting first day of employment
PTO
Technogym is an Equal Opportunities Employer
Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!
Call Center Representative
Customer service representative job in Jersey City, NJ
We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. Your main goal will be to effectively address customer issues, complaints, and inquiries in a timely manner.
Call Center Representative duties and responsibilities:
Manage inbound and outbound customer calls in a timely manner
Identify customers' needs and wants, give your best to clarify information
Research every issue and provide solutions to them
Recognize opportunities to up sell our products and services
Follow our company's communication “scripts”
Keep records of all conversations in our call center database in a comprehensible way
When assigned, attend educational seminars
Build strong relationships with customers
Follow our customer engagement strategy
Meet qualitative and quantitative targets
Call Center Representative requirements:
Previous experience in a customer support role
Track your own work on a daily basis and compare it to benchmarks
Strong phone and verbal communication skills
Excellent listener
Adaptable to different personality types
Familiarity with CRM technology
Customer focus
Ability to multi-task
Set priorities
Excellent time management skills
High school degree
Bilingual Call Center Representative
Customer service representative job in Newark, NJ
Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference.
Why Maximus?
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Competitive Compensation - Quarterly bonuses based on performance included!
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Track and document all inquiries using the applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
- Fluency in languages (English and Spanish)
- Six months of customer service experience
- Excellent soft phone skills
- Good computer navigation skills
- A quiet and distraction free work area
#LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
16.50
Maximum Salary
$
16.50
Easy ApplyClient Relationship Specialist, Private Wealth Sales - Canvas Custom Indexing
Customer service representative job in Stamford, CT
O'Shaughnessy Asset Management (OSAM) is owned by Franklin Templeton, a dynamic firm that spans asset management, wealth management, and fintech, giving us many ways to help investors make progress toward their goals. With clients in over 150 countries and offices on six continents, you'll get exposed to different cultures, people, and business development happening around the world.
O'Shaughnessy Asset Management (OSAM) operates independently as a Specialist Investment Manager and is a research and money management firm based in Stamford. Our approach to managing money is transparent, logical, and completely disciplined, leading to long‐standing relationships with our clients. We are a leading provider of Custom Indexing services via CANVAS . CANVAS is a platform offering financial advisors an unprecedented level of control and ease in creating and managing client portfolios in separately managed accounts (SMAs). Advisors can set up custom investment templates, access factor investing strategies, utilize passive strategies, actively manage taxes, and apply ESG investing and SRI screens according to the specific needs, preferences, and objectives of individual clients.
For more firm information, please visit ************
Relationship Management Specialist
Vice President
The Relationship Management Specialist will support OSAM's business development and client service efforts throughout each stage of the client journey. The successful candidate will be considered a key problem-solving resource for our clients and will primarily collaborate with the East Region Relationship Director (Eastern seaboard) on prospecting, onboarding, and maintaining RIA relationships. The need for this hire is driven by the growth of CANVAS , OSAM's revolutionary Custom Indexing platform designed to improve the relationship between asset managers and allocators.
Key Responsibilities Include:
Work closely with Relationship Director in the East Region to build a pipeline of advisor prospects and help to qualify new business development leads
Develop an in-depth understanding of CANVAS workflows and OSAM's investment/portfolio management process
Educate clients and prospects on technology enabled investment platform including capital markets and asset allocation theory
Develop new advisor relationships and retain and deepen existing relationships
Demonstrate the ability to be a utility player able to flex between operations, analysis, and client facing activities
Independently analyze, process, and interpret data to create custom analysis, narratives, charts, graphs and other diagrams and make recommendations to the investment functions
Take ownership of follow-up communication
Prepare allocator and advisor-specific marketing and education collateral based on internal and external requests
Grow into being responsible for full scope business development responsibilities by increasing advisor use of CANVAS
Manage ongoing account service requests in a timely manner
Support growth efforts by coordinating across sales, operations, and Portfolio Management teams
Highly Desirable:
5+ years of experience in asset management or investment management
Strong experience with tax loss harvesting platforms and separate account operations
Strong knowledge of equity investment landscape, portfolio management, financial planning
Experience working with financial advisors
High degree of comfort with technology
Ability to effectively problem solve in a timely manner
Must maintain strong working relationships both internally and with external clients
Superior work ethic
Comfortable working in a fast-paced environment
Ability to manage multiple tasks effectively
Self‐starter, able to proactively identify opportunities for process improvement
Strong time management and organizational skills
Team player
Intellectual curiosity
Location:
Stamford, CT (HQ) or New York City. This is hybrid role working 3 days a week in office.
Along with base compensation, other compensation is offered such as a discretionary bonus, 401k plan, health insurance, and other perks. There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience. At Franklin Templeton, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation. We expect the salary for this position to range between USD $155,000 - $192,000.
For more information on our firm, please visit our website at ************. To apply, please visit here.
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Experience our welcoming culture and reach your professional and personal potential!
Our culture is shaped by the variety of perspectives and experiences brought by talent from around the world. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.
By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered.
Learn more about the wide range of benefits we offer at Franklin Templeton
*Most benefits vary by location. Ask your recruiter about benefits in your country.
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
If you believe that you need an accommodation or adjustment, due to a medical condition or disability, to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number of the position you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.
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