Customer service representative jobs in Riverside, OH - 1,951 jobs

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Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Psychosocial Therapies - TBS Specialist Psycho Social Therapies is a leading mental health agency specializing in long-term care, servicing the geriatric population residing in nursing homes and assisted living facilities throughout the state of Ohio. Our experienced and dedicated team assist the residents' transition into a long-term care facility and continue to work with them on any challenges they may be facing, such as anxiety, depression, and other mental health issues. The Therapeutic Behavioral Services Specialist will work primarily out of one facility in conjunction with a Therapist or a Psych Practitioner to address the individualized mental health needs of clients. Responsibilities may include: Provide Therapeutic Behavioral Services to clients by consulting with a licensed clinician to assist with the individual's needs. Provide service planning for individualized supports or care coordinator of healthcare, behavioral health, non-healthcare services and development of a treatment plan. Provide linkage, interventions, treatment options, restoration of daily life skills and crisis prevention services. Provide services to individual clients or groups of clients. Promote a positive and cooperative relationship with all outside contacts. Clinical, Communications and Documentation skills. Requirements for this position include: Must be at least 18 years of age. High school diploma plus three or more years of relevant field experience or Bachelor's or Master's level degree in a related field. Related experience or training with mental or behavioral health conditions. Valid driver's license, car insurance and reliable transportation. Willingness to travel throughout assigned service area. Psycho Social Therapies can offer you: Comprehensive training. Benefit package for full-time employees. Paid-time off. Holiday pay. Flexible scheduling. Employee referral bonus program. Upbeat work environment

Thank you for your interest in becoming part of the team at Legrand! GENERAL PURPOSE This position is responsible for providing information about the Company's products and resources to customers and sales team members placing inquiries via phone, e-mail, or other communication channels. This position also performs other functions and follow-up activities related to product returns, customer care, order entry and order management. DUTIES AND ACCOUNTABILITIES Respond to requests and inquiries received via phone, e-mail, chat, text or fax by providing accurate information regarding pricing and availability, order tracking information, cross reference look ups, and product solutions (e.g. projection screen, building mounting, rack configuration, camera specification, etc.) for our customers Enter orders received via e-mail, EDI, phone or other communication channels Follow-up with customers whose orders are incomplete or have issues that need to be resolved to ensure world class customer care Assist customers in navigating to and using website Process incoming requests from customers for returns and/or credit within brand guidelines, and, when applicable, giving estimates for repair and providing follow up to ensure timely processing Respond to customer non-technical problems in a timely fashion Identify opportunities to cross-sell or up-sell products from customer-initiated contacts Enter customer feedback tickets into SAP on a timely and consistent basis, regarding the types of calls and inquiries being received Maintain current knowledge of company products and processes through training and other available resources Follow established procedures to complete work Perform work at or above pre-established performance objectives Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace. Cooperate in Safety Programs, initiatives, and investigations. Demonstrate our core values of Customer, People, Integrity, Teamwork, Continuous Learning & Improvement, and Empowerment & Accountability JOB REQUIREMENTS Essential Knowledge, Skills and Abilities Required: Ability to multi-task and manage several duties simultaneously is essential Demonstrated customer-focus orientation Outstanding listening, comprehension and oral/written communication - including grammar, spelling, punctuation and writing composition skills Strong attention to detail, organization and follow-through skills Strong problem-solving skills High degree of professionalism including flexibility and willingness to change schedules to meet customer needs Proven ability to work independently and as a member of a team High degree of confidence and resourcefulness Proven reliability - attendance and punctuality Intermediate personal computer skills including prior use of standard functions with word processing, spreadsheet and e-mail packages Strong 10-key and keyboarding skills Minimum Education and Experience Required: High school diploma or equivalent with minimum of three years of customer care experience, preferably in a product support call center affiliated with manufacturing Special Job Requirements: Scheduled hours for employees in this position vary by location to support business hours Overtime and weekend hours may occasionally be required Preferred Qualifications: Bachelor's Degree in marketing, sales, finance, or other business-related field Previous experience with SAP application and contact management (ACD) system WORKING CONDITIONS/PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required (for the majority of the working day) to sit and make coordinated movements of the fingers for data entry on a keyboard. General office (call center) environment Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Legrand AV is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, age, sex, national origin, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. If you'd like to work in a fun, creative, business-casual environment that offers a comprehensive benefit package, we encourage you to apply! Legrand is an equal employment opportunity employer. For California residents, please see the link for the Privacy Notice for Candidates. California law requires that we provide you this notice about the collection and use of your personal Information.

The Customer Service Representative supports Thermoid's customers by providing accurate product and service information, processing orders, resolving delivery and service issues, and coordinating closely with internal teams. This role requires strong verbal communication skills, confident phone interaction, and excellent time management to ensure daily tasks are completed accurately and on schedule. The ideal candidate is proactive, motivated, and eager to take on additional responsibilities to support team success. Principal Duties and Responsibilities: Customer Support & Order Processing • Answer customer questions by phone and email, requiring clear, confident verbal communication and a professional demeanor. • Process customer orders and respond promptly to sales and service inquiries. • Provide accurate quotes and lead times for new and existing products. • Maintain customer records with up-to-date account information. • Assist in resolving customer credit issues and documentation needs. Customer Outreach Responsibilities • Conduct proactive outreach, with an emphasis on phone-based communication, to follow up on open orders, quotes, delivery timing, backorders, and general service needs. This outreach is essential to driving excellence in customer service, strengthening customer relationships, and ensuring customers receive clear, timely, and accurate communication throughout the order lifecycle. • Document all outreach interactions accurately in D365 per established company standards. • Support Thermoid's Customer Outreach Program by completing required weekly outreach activities. Issue Identification & Resolution • Clarify customer complaints or delivery issues, determine root cause, and recommend the best solution. • Coordinate internally to expedite corrections, adjustments, or order updates, ensuring timely follow-up. • Initiate paperwork including credits, complaints, RMAs, and internal requests on behalf of customers. Administrative Responsibilities • Perform clerical tasks such as filing, data entry, correspondence, and document preparation for the sales and service departments. • Ensure accurate and consistent communication across Manufacturing Operations, Scheduling/Planning, Quality, Engineering, Finance, Sales, and Marketing. Performance & Team Responsibilities • Demonstrate strong time management and ensure daily tasks are completed consistently and accurately. • Work with a high degree of motivation and ownership; proactively seek opportunities to take on additional responsibilities that support the team. • Participate in improving workflow, customer experience, and cross-departmental communication as business needs evolve. Experience and Education: • Associate's Degree preferred; equivalent experience considered. • Minimum of two years of customer service experience preferred, ideally in a manufacturing or industrial setting. • Friendly, helpful, customer-focused approach with strong problem-solving skills. • Proven attention to detail, accuracy, and consistency in following procedures. • Strong time-management, task prioritization, and organizational abilities. Technical Skills: • Proficiency with Microsoft Office, especially Outlook and Excel. • Strong verbal and written communication skills; high comfort level handling phone-based customer interaction. • Ability to perform basic math and geometry calculations. • Experience with ERP or order-entry systems; ability to learn new systems quickly (D365 preferred but not required). • Solid administrative and documentation skills. Organizational Relationships: • Reports to: Customer Service Manager • Internal communication with: Manufacturing Operations, Quality, Planning/Scheduling, Engineering, Finance, Sales, and Marketing. • External communication with: Customers and distributors to maintain strong partnerships and support coordination. HBD Industries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. HBD NOTICE OF COLLECTION - CALIFORNIA - December 2022 Please click on this link to view the notice.

*TEKsystems is looking to hire several Banking CSRs - this is a fully onsite call center so please only apply if you are able to commit to this role. * *If you are seriously interested, please send your resume directly to *********************** - interviews are first come, first serve!* *Description* At the Business Service Center, our goal is customer delight. The BSC Service team is responsible for effectively supporting all aspects of the products assigned to Treasury Management, which includes Commercial Online Banking, Lock Box Services, Cash Vault, Remote Deposit Capture, Positive Pay, Wires and ACH Origination. Essential Functions/Responsibilities: Respond to inquiries relating to bank products and services. Inquiries may come from business or Treasury Management clients of the bank or may be internal from Treasury Management Officers, Branch Staff, or other business partners. Remain current on products, services, policies and procedures for the department. Resolve issues with varying degrees of complexity through account research and utilization of support materials and resources. Escalate requests requiring additional knowledge or expertise as defined by department leadership. Responsible for accepting incoming calls (call volume varies and may be high during peak times) from business clients and internal employees to answer questions, resolve issues, and educate on system capabilities all while delivering exceptional customer service. Accepts ownership of problem resolution from start to finish for issues presented by clients and internal employees alike. Performs a variety of additional support functions as assigned by leadership. Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job: 1-3 years of Customer Service experience, Basic knowledge of Word & Excel, Basic Computer Skills, 1-3 years of Deposit Operations or Cash Management experience or Bachelor's Degree Preferred Knowledge and Skills: Prior banking experience preferred Prior clerical/data entry experience preferred Level of Complexity and Scope: Entry Level to Intermediate, with some routine tasks. Degree of Independence and Decision-Making: Must be self-motivated and ability to work independently. Required Supervisory Responsibilities: This role has no supervisory responsibilities. Physical Requirements: Occasionally lifts and carries up to 50 lbs. Occasionally stands and walks. Frequently sits. Compliance Statement: The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements. *Job Type & Location* This is a Contract position based out of Loveland, OH. *Pay and Benefits*The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Loveland,OH. *Application Deadline*This position is anticipated to close on Jan 14, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Back 22d Customer Service Advisor Float #32-8524 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Centerville with float locations to: Beavercreek OH, Franklin OH and Yellow Springs OH. Market Cincinnati Work Hours per Week 37.5 Requirements High school diploma or GED required. Banking, cash handling, sales, and customer service experience preferred. Job Description Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as needed. The CSA is responsible for consumer and business relationship building efforts and focusing on daily sales initiatives. From an operational standpoint, the CSA is responsible to comply with all established Bank policies, procedures, and security measures. Responsibilities include operating as a CSR and/or providing necessary additional support of the banking center's sales and operational objectives as assigned. LOCATION: This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Centerville with float locations to: Beavercreek OH, Franklin OH and Yellow Springs OH. Essential Functions: Excellent Customer Service Operational and Security Proficiency Identify referral opportunities Relationship building Cross-selling of Bank's products and services Business development (inside and outside) Essential Duties and Responsibilities: Personally models the standards of the Bank's Mission, Vision, and Pledge. Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the needs of the client. Accepts and accurately processes all financial service transactions. Responsible for CSR cash drawer and follows proper balancing and cash handling procedures. Complies and operates within security and audit procedures. Consistently meets and exceeds defined sales goals for loans, deposits, partner referrals and profitability. Promotes the sales culture within the banking center by demonstrating strong ability to sell and successfully promote the Bank's products and services in order to reach individual and team sales goals. Communicates and partners effectively with branch staff and peers to promote team environment to ensure goals are met. Continually monitors performance against the banking center goals by adjusting individual goals and initiating sales promotions as needed to meet those goals. Executes consistent, outbound calling activities inside the banking center by utilizing customer lists. Promotes bank products consistently and makes appropriate business line referrals as defined by location goals. Educates bank team on uncovering opportunities to help advance financial wellness of customers. Sets priorities and follows through on the implementation of the defined sales and service activities. Promotes company products and services in the community to assist in the continuing growth of the Bank. Supports proper functioning of all day-to-day operations including, but not limited to: customer service, open and close procedures, support of daily vault duties, comply to the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements. Actively participates in regular sales and staff meetings. Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues. Builds successful working relationships with internal business partners seeking constructive peer feedback when appropriate. Demonstrates sound judgment and decision making and by following established guidelines and procedures while utilizing appropriate resources for assistance when needed. Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures. Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in a secured location. Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center. Cross trained and expected to assist with operational duties. Other Skills and Requirements: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Must be willing to register and maintain registry with the Nationwide Mortgage Licensing System and Registry (NMLS), to comply with the S.A.F.E. Act Requirements. Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs. Strong consumer lending skills are preferred with a solid understanding of consumer lending products. Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base. Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing. Must have strong product knowledge for the level of selling and successfully promoting bank products expected with position. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Sound mathematical and analytical skills preferred. Must have excellent organizational skills and the ability to multi-task and to be flexible. Ability to lift and carry up to 25 lbs. Must be available to work all hours of operations. Full-Time/Part-Time Full-time Area of Interest Retail Services All Locations Dayton, Ohio, United StatesFranklin, Ohio, United StatesCenterville, Ohio, United StatesYellow Springs, Ohio, United States

Job description We look forward to serving you! Triple A Pro Services: At Triple A Pro Services, we're not just another service provider; we're a mainstay in the Dayton-Cincinnati region, offering trusted residential, commercial, and industrial services for over 70 years. Locally owned and operated, we pride ourselves on prompt, reliable service, whether it's industrial vacuum, jetter services, aeration systems, or hydro excavation. Our team values safety, integrity, and teamwork-qualities that make us a respected industry leader. What's In It For You? Competitive Pay: Salary range from $37,440 to $52,000 annually, with bonuses based on performance Comprehensive Benefits Package: Health, vision, and dental coverage, plus life and disability insurance Time Off: Generous vacation policy and paid holidays to support work-life balance Growth Opportunities: We prioritize promoting from within, ensuring career progression for team members Why You'll Love It Here Impact-Driven Work: Your skills contribute to real, meaningful change-this isn't just another job, it's a career with purpose. Sustainability at the Core: Be part of a company that prioritizes environmental responsibility, working with the land-not against it. Hands-On & Outdoors: If you love working with your hands, being outside, and tackling real-world challenges, you'll thrive here. Innovative & Growth-Focused: We're not stuck in the past-we embrace creativity, innovation, and forward-thinking solutions. More Than a Paycheck: Join a team that values commitment to the industry and being part of something bigger than yourself. Your New Role Optimize Routes: Coordinate efficient technician routes for streamlined service delivery Lead Dispatch Operations: Act as the central link between customers and technicians, keeping communication clear and organized Track and Update in Service Titan: Use Service Titan to monitor job status and keep the dispatch board current Proactive Problem Solver: Anticipate and resolve issues to ensure seamless operations and smooth service Insightful Contributor: Bring valuable ideas to team meetings to support growth and service improvements Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. Job requirements 2 Years of Dispatch Experience Prefered: Candidates with 2+ years of experience in a dispatch or similar logistics coordination role, are preferred but we encourage you to apply as long as you meet our other requirements Proficiency with Dispatch Software: Must be proficient in using dispatch management software, or demonstrate the ability to learn and master new software systems quickly High School Diploma or Equivalent: Required educational background; additional certification in logistics or communication is a plus Strong Technological Acumen: Demonstrated ability to utilize standard office software and communication tools effectively, with a quick adaptation to new technologies as they arise Effective Communication and Interpersonal Skills: You should be great at getting your point across, both in writing and conversation, to make sure everyone-team members and customers alike-knows exactly what's going on Strong Sense of Urgency: Must be able to respond quickly to scheduling needs and handle time-sensitive tasks with efficiency and focus. Triple A Pro Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red All done! Your application has been successfully submitted! Other jobs

Build your Career with an Industry Leader Headquartered in Cincinnati, LSI Industries (NASDAQ: LYTS) specializes in the creation of advanced lighting, graphics, and display solutions across strategic vertical markets. The company's American-made products, which include lighting, print graphics, digital graphics, refrigerated and custom displays, aim to help businesses stand out in a competitive market. With a workforce of approximately 2,000 employees and 20 facilities throughout North America, LSI provides top-quality solutions for its clients. LSI's management team is focused on continued profitable growth. We are looking for Customer Service Representative to support our team at our corporate location in Cincinnati, Ohio. Summary: The Customer Service Representative processes purchase orders received via fax and e-mail by accurately entering sales orders into computer system. Assist customers and sales representatives via phone or e-mail with order status inquiries, product selection, replacement parts, and basic trouble shooting by performing the following duties. This is a full-time position. To improve communication, collaboration and teamwork, remote work is not available. Essential Duties and Responsibilities: ORDER ENTRY * Receive and route written purchase orders via fax, e-mail, EDI, or mail. * Provide written confirmation of order receipt upon request. * Enter, review and edit orders timely, completely and accurately. * Enter, monitor and follow-up on unclear order information, special product requests and products requiring item loading (511, 711, and 911's) revising order as details are clarified and completed. * Obtain credit card purchase information and coordinate the processing with CSR contacts. * Provide written Order Acknowledgment. * Receive and process written order change requests coordinating details with manufacturing and shipping and send out revised Order Acknowledgment. ORDER MANAGEMENT * Provide professional, timely and accurate phone and e-mail response to customer, agency and internal departmental requests. * Resolve order discrepancies through communication with sales agency and/or customer. * Process requests for expedites, monitor response and communicate results to sales agency and/or customer. * Monitor assigned shipping dates to comply with published lead times. * Provide shipping information and proof of delivery upon request. * Assist in delivery process - communicate with carrier, sales agency, and customer to resolve problems as required. * Communicate with and assist Drop-Ship Coordinator on all drop-shipments and buyout orders. * Coordinate order cancellations with manufacturing to determine status of order production, apply required restocking fees, and process cancellation as required. * Coordinate export shipping procedures: brokerage issues, invoices, and special freight handling. * Monitor and coordinate multi-plant orders. * Document all order related transactions in the system according to procedures. ACCOUNT MANAGEMENT * Provide pricing and product availability information. * Coordinate requests for new customer accounts with designated C.S. contacts and with credit department. * Relay sales agency issues for resolution: commissions, specification registration, territory splits, and concessions. * Investigate customer account debits and assists accounting with collections. * Process sales agency sample orders. POST SALES (POST SHIPMENT) * Coordinate Return Goods Authorization (RGA) with RMA Coordinators. * Enter replacement and missing part orders, or relay them to Field Service. * Enter miscellaneous charges such as freight, re-consignment, palletize, etc. * Enter credit/rebill, and commission adjustment for incorrect pricing, due to LSI, rep, or customer error, etc. * Miscellaneous Activities * Electronic and paper file management. * Attend product training as available. * Documents and reports continuous process improvement ideas. * Other duties as assigned. Benefits: * 401(k) * Health insurance * Dental insurance * Vision insurance * Paid time off EEOC LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #ZR

Service Center Vandalia Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards. BENEFITS OF JOINING CALIBER Benefits from day one: Immediately eligible for medical, dental and vision Industry Comparable Pay - Paid weekly and eligible for overtime Paid Vacation & Holidays - Can begin accruing day 1 Career growth opportunities - we promote from within! A career for life: You'll gain hands-on experience within a production shop. REQUIREMENTS: 2+ years of customer facing experience; sales experience a plus Must have a valid driver's license and be eligible for coverage under our company insurance policy ABILITIES/SKILLS/KNOWLEDGE Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs. Passion for learning the collision industry Be able to understand instructions - written and verbal Can prioritize competing tasks and adapt easily to a fast-paced environment Must be able to provide personable, friendly “World Class” customer service to internal and external customers Caliber is an Equal Opportunity Employer

Responsible for supporting the company's sales goals through good customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties: • Applies knowledge of company products/services to efficiently process customer information, and respond to inquiries and complaints in a diplomatic manner. • Builds and maintains quality relations with assigned customers. • Contacts customers via telephone or correspondence as frequently as necessary to meet goals. • Maintains updated, organized files on all assigned customers. • Completes and submits required documentation. • Contacts customers to obtain missing information or data to ensure an accurate customer database. • Traces and expedites late orders to ensure customer satisfaction. • Trains new Customer Service Representatives as requested. • Performs other related duties as assigned.

**This is a hybrid role to our Miamisburg, Ohio office. Mandatory in-office days are Wednesday's and Thursday's. Only local candidates will be considered. Are you interested in an alternative legal career that combines legal expertise, training and sales? Do you enjoy providing education and support to legal professionals? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. About the Role As a Legal Training Consultant in our Small Law market, you will become an expert on the use of LexisNexis products and the value they provide legal professionals. The Legal Training Consultant is responsible for providing education and support, building preference, and driving usage of our solutions. You will retain and grow revenue within assigned accounts and/or territory. You will build solid relationships within accounts, understand customer needs, provide high-quality consultation and lead generation. This role involves assisting legal professionals with use of LexisNexis research tools, providing legal research assistance, and partnering with sales to grow revenue for the Business. Responsibilities Providing consultative services to legal customers and prospects through proactive outreach to ensure maximized use and understanding of LexisNexis products Communicating credibly with customers to understand their challenges and provide guidance, education and consultation to help improvement Reaching out to customers via phone and email to uncover training and product needs Delivering specialized customer presentations and trainings, communicating our value propositions, and highlighting competitor differentiators to retain and drive revenue Collaborating with internal partners to drive preference and develop strategic account plans Partnering with sales to provide product demonstrations for prospective and current customers to grow revenue for the business Identifying and sharing upsell leads and opportunities with sales partners Requirements Have a Juris Doctor, or comparable experience in a paralegal role Display excellent verbal and written communication skills Possess comfortability with delivering presentations and trainings in a virtual environment Demonstrate excellent proven sales and/or training experience Have legal research experience or expertise using LexisNexis tools Be able to effectively partner and collaborate across teams with different functions Have the ability to build solid relationships internally and externally Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, and study assistance, we will help you meet your immediate responsibilities and your long-term goals. About the Business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. U.S. National Base Pay Range: $47,900 - $79,900. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description GENERAL FUNCTION: Provide exceptional customer service and support to EyeMed Members, Providers (DONL's and panel participants) and Store Divisions (Lenscrafters; Pearle; etc.) MAJOR DUTIES AND RESPONSIBILITIES: • Provide member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers • Assist EyeMed members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details • Interface with providers to verify member eligibility and authorize services • Review claims details, research payment issues, investigate provider network details • Use system tools as appropriate to escalate issues between the various functional areas within EyeMed • Must meet Customer Care Center productivity and quality goals COMMUNICATIONS WITH OTHERS: • INTERNAL - Call Center associates and other EyeMed functional areas • EXTERNAL - Members/Providers Qualifications SKILLS & QUALIFICATIONS: • Excellent verbal and written communication skills • Excellent telephone skills • Excellent active listening and comprehension skills • Ability to demonstrate empathy to the caller's situation • Ability to provide exceptional customer service • Exhibit resourcefulness in resolving problem situations • Manage time and multiple tasks effectively EXPERIENCE: • Call Center experience preferred • 1 - 2 years of experience in a professional business environment preferred • Knowledge of vision benefits and/or insurance industry a plus EDUCATION: • High School diploma required • College or University degree (preferred ) Additional Information All your information will be kept confidential according to EEO guidelines.

Do you enjoy collaborating cross-functionally to deliver on common goals? Do you enjoy working towards resolving complex issues? About our team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. About the role In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients. Responsibilities: · Customizing and implementing appropriate applications and solutions for external clients · Analyzing client needs and participating in the design of business process requirements · Translating business requirements into off-the-shelf and customization specifications · Testing, documenting, and training client personnel on functional and business applications software · Guiding others in resolving complex issues in specialized area based on existing solutions and procedures Requirements: · Be able to anticipate potential objections and influences others to adopt a different point of view · Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services · Be able to work on your own with guidance in only the most complex situations · Have the ability to train and mentor junior staff · Be an expert of own discipline for clients · Be able to solve complex problems; takes a broad perspective to identify innovative solutions Work in a way that works for you Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. About the business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500. If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900. U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Replies within 24 hours Benefits: Paid holidays Paid time off Training & development FASTSIGNS #220601 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Based Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: 3-5 years of retail or counter sales experience High school diploma Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Great eye for detail Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $17.00 - $19.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Call Center Representative - On-site Logan A/C & Heat Services 57 reviews Dayton, OH 45414 Starting at $17 an hour - Full-time Logan A/C & Heat Services in Dayton, OH is looking to hire a full-time Call Center Representative to provide fast, friendly service to our customers. Do you enjoy helping others? Are you looking for work-life balance and a supportive growth-oriented environment? The Customer Service Representative provides excellent customer service by answering phones, scheduling services, assisting, and directing customers to ensure a positive experience. Essential Duties and Responsibilities: Answer incoming calls for all markets Schedule service calls efficiently and profitably Make outbound calls to schedule maintenance for customers Maintain customer records by updating account information Respond promptly to customer inquiries Follow up on unscheduled service leads Communicate with customers through email, text, and/or phone Maintain professionalism, courtesy, and empathy with customers, establishing a positive rapport Resolve product or service problems by clarifying complaints, determining the cause, and providing the best solution, with follow-up to ensure resolution Work and communicate professionally with peers, other departments, and markets Meet call metrics, maintenance plan goals, and evaluation expectations Ability to work a rotating schedule, including evenings, weekends, and holidays Perform additional duties as assigned Competencies: Active Listening: Focuses on understanding customers and asking appropriate questions Communication: Timely and appropriate responses, demonstrating a quick grasp of information Composure: Remains poised under pressure and does not become defensive Courtesy: Demonstrates politeness and respect in interactions with others Patience: Tolerant and thorough, ensuring customer concerns are fully addressed before acting Experience and Requirements: Bachelor's Degree or Associate's Degree with 1-3 years of related experience 1-3 years of experience in customer service Experience with customer database systems Proficiency in Microsoft Word, Excel, and Outlook Strong written and oral communication skills Ability to adapt to changes in a fast-paced work environment QUALIFICATIONS Strong verbal and written communication Ability to work independently and with a team Excellent organizational skills Strong problem-solving skills Computer skills Experience talking over the phone 1-3 years customer service experience Ability to pass a background check Valid driver's license WORK SCHEDULE 9:00 AM-5:30 PM Monday-Thursday & 8:30 AM-5:00 PM on Friday. This position also has a requirement for holidays and Saturdays, working at least one holiday a year and one Saturday a month with holiday and Saturday hours being 7:30 AM-12:00 PM. Benefits: Eligibility for benefits begins after a 90-day probationary period. We offer a comprehensive benefits package, including: Medical, Dental, and Vision Insurance Health Savings Account (HSA) Short and Long-Term Disability Insurance Life Insurance Paid Vacation, Sick Time, and Holiday Pay 401(k) Plan and Profit Sharing (eligible after 1 year of employment) Our PARTE Values: P - People First - We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do. A - Agile - We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities. R - Radical Ownership - We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution. T - Teamwork - We lift each other up and win as one. Through trust, collaboration and open communication, we achieve more- delivering the best for our customers, our company and each other. E - Excellence - Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way. To perform this job successfully, an individual must be able to meet the essential duties and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Logan Services Inc. offers Equal Employment Opportunities to all applicants.

Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities * Collaboration across multiple digital channels to personalise each interaction with a customer. * Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. * Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. * Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. * Support teams within the business operations function as needed, including risk management, compliance and collections. * Comply with all regulatory requirements and internal policies related to customer care. * To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations * To meet the needs of stakeholders/ customers through specialist advice and support * Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. * Likely to have responsibility for specific processes within a team * They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. * If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. * OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. * Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. * Check work of colleagues within team to meet internal and stakeholder requirements. * Provide specialist advice and support pertaining to own work area. * Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. * Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. * Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. * Make judgements based on practise and previous experience. * Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. * Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. * Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face to face guidance and support with every interaction. As part of our Customer Care team, you'll work 5 days per week, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career.

This position is responsible for assisting clients, vendors, staff members, or any customer contacting the agency via telephone or secure email. The person must be able to communicate with professionalism and the highest regard for customer service. The person must have basic computer skills and understand the basic use of unified communications hardware/software in a Call Center setting. Key Responsibilities: Answer incoming phone calls including but not limited to: Scheduling Agency/program related questions Medication Refills Crisis triage/988 triage Appointment details Medical records requests General organizational and resource information Perform several receptionist duties: Cultivating a professional, pleasant, and efficient conduct when greeting all callers. Verifies client contact information to a degree of 100% accuracy and updates, as necessary. Knowledgeable about agency policies and procedures Responsive and accurate in directing calls to the appropriate department or staff member. Encourages clients to reschedule immediately when cancelling appointments, verifies if medication refills are needed at time of reschedule. This work schedule is flexible, based on business needs, and dependent upon times of high call volume. Work hours range from 8am-5pm. Schedules interpreting services via 3 rd -party website, as needed. Manages incoming referrals based on current process and makes outreach within 3-business days; documents all outreach to referrals and follows up with referral sources, as needed. Answers calls with efficiency Maintains communication with the caller until the issue is resolved and all questions are answered; Follows one call resolution model. May be responsible for covering an evening shift and flex overtime. Reports daily activities and other pertinent information to a degree of 100% accuracy. Escalates complaints promptly and to the correct agency personnel. Securing all client information in assigned place before leaving to a degree of 100% accuracy. Demonstrates pleasant, professional, and efficient conduct in person and on the telephone as evidence by receiving no complaints regarding voice tone, accuracy, kindness, and responsiveness. Provides support to the clinical staff of the agency as needed. Develops and maintains positive collaboration with other community resources and referral agencies. Safety captain for their location. Maintains agency-required annual training including HIPAA, client rights and grievances, safety training, infection control, crisis training, and others as required by ODMH/ODADAS. Adheres to all organizational and departmental policies, including compliance with all behavioral and ethical expectations. 14. Responds to tasks assigned by Support Management Team and Senior Administration promptly and meets all stated deadlines. 15. Assists other support staff in their absence and with overflow of other duties. 16. Has no unexcused absence from assigned meetings and trainings. 17. Have no more than two unexcused absences per quarter. 18. Other clerical tasks and duties as assigned by Support Management Team. 19. Adheres to all organizational and departmental policies, complying with all behavioral and ethical expectations. 20. Completes all agency-required training, including but not limited to client rights and grievances, safety training, infection control, etc. 21. Demonstrates and supports the company core values TCN C.A.R.E.S. “Commitment, Accountability, Respect, Empathy, Service” Qualifications Minimum Qualifications: Education: High School Diploma or Equivalent. Certification: First Aid/CPR; Crisis De-escalation. Other: Prefer previous work in Community Behavioral Health/Addiction Treatment Setting or other Social Service organization; at least one year in customer service or Call Center position; Experience working with multi-line phone and computer system. Knowledge, Skills, & Abilities: Knowledge of: Unified communications hardware and software operation. Electronic Health Records. Microsoft Office Suite of products including Teams, Word, Excel, and Outlook. HIPPA Standards. Skills: Capacity to perform duties effectively under potential emotional stress and conflict situations. Proficiency in utilizing basic computer skills and office equipment for documentation and communication purposes. Practice of a client-focused approach, demonstrating active listening skills, reading comprehension, critical thinking, and leadership abilities. Abilities: Willingness and physical capability to engage in activities essential to meet the fundamental needs of individuals served. This includes occasional assistance in relocating individuals to new living situations, aiding with shopping, and instructing daily living skills, as necessary. Ability to effectively communicate with clients and the public using empathy and active listening skills. Demonstrate accurate data entry skills. Knowledge retention skills. Ability to think critically and solve problems for positive outcomes. Lifting to 25 pounds, use of computer keyboard for data entry, sitting for periods of time, bending, stooping, reaching, ability to see, hear, and communicate information clearly.

Client/Customer Support Rep needs 2+ years of experience in Client Operations experience Client/Customer Support Rep requires: Client implementations Hybrid, 2 days onsite Client operations Solid knowledge of Microsoft Word, Excel, Outlook and SAP or other CRM applications Strong verbal and written communication skills across functional lines including Sales, Operational teams, and externally with Clients. Client/Customer Support Rep duties: Responsible for data entry and tracking of group implementations using Project Plan tool. Effectively communicates details of group implementation to account service owner at completion of implementation.