Customer Service Specialist
Customer service representative job in Temple, TX
Job Title: Customer Service Specialist
Duration: 03+ months contract (Possible extension )
Shift I: 7:00 AM and 7:00 PM, Monday-Friday
Shift II: 2:00 PM - 10:30 PM, Friday - Tuesday (Wed-Thurs Off)
Job Description:
Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan.
Must adhere to call handling goals of 80% of calls answered within 30 seconds.
Helps and adheres to call abandonment rate of less than five percent (5%) with average hold time not to exceed 2 minutes based on regulatory requirements.
Within 60 days of employment on the floor, must meet monthly quality goal of ninety-two percent (92%) or greater based on two percent (2%) of calls monitored.
Customer Service Enrollment Specialist - In Office
Customer service representative job in Cedar Park, TX
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Customer Service Expert
Customer service representative job in Austin, TX
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Training & development
At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon.
Responsibilities
Maintains salon cleanliness
Sanitizing equipment after each use
Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms
Setting up tanning rooms for next customer according to Palm Beach Tan standards
Assisting customers as needed
Qualifications
Must be at least 18 years of age
Reliable transportation, and flexibility including nights and weekends
Attention to detail
Ability to stand, bed, walk for up to 7 hours per day
We offer a flexible work environment, free tanning and product discounts.
LST Austin, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.
Customer Service/Front Desk
Customer service representative job in Austin, TX
Saving and changing lives, every single day. We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! Working for Goldfish Swim School will allow you to provide children and families with necessary life skills to combat the ever-growing drowning statistics. Whether you are in the pool leading instruction for our swimmers or warmly greeting our members in our tropical lobby as a front desk representative, you are making an impact. Perks and Benefits:
Paid on-the-job training
Flexible scheduling
Culture driven company
Employee recognition programs
Primary Responsibilities:
Provide WOW! Customer Service to our members
Assist with class scheduling and billing
Work in a sales capacity to sell new memberships
Job Qualifications and Skills
Ability to work with children
Excellent communication and organizational skills
High energy
Strong work ethic
Must pass background examinations prior to training
About Goldfish Swim School:Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too!Safety Standards: The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition, here are some additional safety precautions and procedures we follow:
Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas
Our pools are disinfected with chlorine to provide the safest swimming environment
The CDC states that proper operation, maintenance and disinfection of the water with chlorine should remove or inactivate the virus
Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus
Industry experts note that indoor pools are far superior at minimizing virus transmission than most indoor spaces
If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us. Goldfish Swim School - Sandbox is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see *************************************** The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School - Sandbox is an Equal Opportunity Employer. Compensación: $12.00 - $15.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life's accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
Auto-ApplyTechnical Service Representative
Customer service representative job in Austin, TX
What if you were given the opportunity and responsibility to make a difference? At International Paper, you control your destiny. We offer challenging assignments and total rewards in countries around the world. When we say infinite possibilities, we mean it. Apply now and join a community that improves people's lives, the planet and our company's performance by transforming renewable resources into products people depend on every day.
**Position Title:**
Technical Service Representative
**Background:**
The Southwest Technical Service Representative position will support customers in Texas, Oklahoma, Arkansas, Louisiana and southern Mississippi as a part of the IP Ink & Plate Division, within the North American Container group. IP Ink & Plate supplies water based flexographic printing inks, printing plates and related services to corrugated packaging converters, bag manufacturers, and other flexographic printers, within International Paper and to outside customers. The ink lab provides color matching, technical service, formulation, and R&D services to our customers in order to help them produce high quality packaging products. The Technical Service Representative reports to the National Technical Service Manager.
**Pay Rate** :
$65,100 - $86,800
_Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP's annual incentive plan._
**Category/Shift** :
Salaried Full-Time
**The Job You Will Perform:**
+ The Technical Service Representative is responsible for providing technical service and assistance to our customers in the Southwest Region.
+ This position requires the tech rep to travel to customer locations for testing of new and existing inks on press, troubleshoot printing problems the customer may encounter, assist customers with controlling ink inventory, and provide technical feedback to the customer, sales representative, and the lab.
+ Color matching and other minor lab work for these customers will take place at the Blend Plant when not traveling.
+ Maintaining current customer base as well as playing an integral technical support role in acquiring new customers will be central to the job.
+ The Technical Service Representative position will be working in a fast paced, team environment, and will need to be able to handle multiple tasks and changing priorities.
+ Approximately 50% overnight travel is anticipated, but can vary greatly depending on circumstances.
**The Skills You Will Bring:**
+ 5 years minimum industry or related experience preferred.
+ Candidates will have excellent press side technical and trouble shooting skills, color matching ability, inventory control skills, be detail oriented and have strong communication skills.
+ Since heavy customer contact is required, the ability to communicate effectively and in a pleasant manner is essential.
+ Positive attitude, willingness to take on special projects, and initiative and excellent computer skills are desired.
+ Experience in a printing ink manufacturing or printing environment with press side technical skills required.
**The Benefits You Will Enjoy:**
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.
**The Career You Will Build:**
Sales and Leadership training, promotional opportunities within a global company
**The Impact You Will Make:**
We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you'll see why our team members say they're **Proud to be IP** .
**The Culture You Will Experience:**
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.
**The Company You Will Join:**
International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2022 were $21.2 billion. Additional information can be found by visiting InternationalPaper.com.
**_International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._**
**_International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact_** **_reasonable.accommodations@ipaper.com_** **_or **************._**
International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or **************.
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Location:
STATE WIDE, AR, US, #STATE WIDE, TX, US, #STATE WIDE, LA, US, #STATE WIDE, OK, US, #STATE WIDE, MS, US, #
Category: Sales & Marketing
Date: Dec 6, 2025
If you are not finding suitable opportunities, please click below to join our talent community!
Customer Service Rep/Receiving Associate
Customer service representative job in Austin, TX
Do you have experience in customer service? Do you want to work for a company with a proven record? Then look no further. Here at Glass Doctor of Austin, we invest in our employees and make sure you have the tools and training to be successful. As the CSR/Receiving Associate, you will answer calls and customer inquiries, book new estimates, reply to after hour calls and ER requests.
Customer follow ups, taking payments, dispatching technicians and keeping up with them daily.
Receive glass from delivery trucks and compares packing lists to purchase orders to ensure accurate deliveries.
Inventory control.
Vehicle maintenance management
Skills and Qualifications:
* Strong listening, communicating, and customer service skills.
* Ability to multi-task and provide effective solutions.
* Works well with others and helps foster a supportive work environment.
* Knowledge of our company's market, industry, and products.
* Comfortable problem solving while also creating an enjoyable experience for our customers.
* Able to document customer service calls efficiently and with detail.
* Knows how to ease conflict and provide the appropriate resolutions.
* Completes tasks on time and can prioritize work load.
Requirements:
* College degree is preferred.
* Four to five years of customer service experience is required.
* Proficient with Microsoft Office software and phone systems.
* Dispatching experience is preferred, but not required.
* Clean driving record and able to clear back ground check.
* Must be able to lift 100+ lbs.
* Salary depends on experience.
Technical Service Representative
Customer service representative job in Giddings, TX
Job Details
Innospec Oilfield Chemicals (IOS) is a recognized global provider of chemical solutions and services to the oil and gas industry. Comprised of four product service lines-drilling, completions, production, and midstream-IOS is proud of not only the unique service-oriented business model that we offer to our customers, but also the flexibility to innovate and adapt as the industry changes. Our strong worldwide presence in all major oil and gas basins is a testament to the fierce drive and dedication of our employees that have built such a significant portfolio and presence in a relatively short time. IOS continues to innovate, expand, and remain competitive by challenging conventional thinking intended to improve on processes to reduce costs and the environmental impact while remaining steadfast to working safe.
We realize talented people have many choices, so we strive to create a working environment that encourages, inspires, and rewards employee innovation. We continue to invest in and evolve our competency development programs, competitive compensation plans, health benefits, and work-life programs. IOS is truly the industry leader in providing a variety of career paths for those looking for a unique challenge.
Innospec Oilfield Chemicals is currently looking for a Technical Service Representative to provide technical support to our account managers, clients and other business units in the South Texas and Louisiana area.
Undertake production system surveys. Problem diagnoses.
Customer/Site visits to support sales force and enhance presence within existing accounts and to capture new customers to increase sales.
Chemical selection and application, preparation and presentation of technical recommendations to customers, and chemical selection validation
Be conversant about in-field petroleum production practices
Support the region in business development and maintenance of existing accounts
Support the technical requirements of region sales and management staff
Network with Technical Representatives within the Company and other areas for best practice skills and product knowledge sharing
Maintain clear communication with Client Managers, client and other business units for new product development opportunities and other pull-through services
Ability to effectively communicate company products to operations groups as well as potential and existing customers
Work with product managers and technical staff for product line maintenance and development
Maintain business relationships for future services
Coordinate with the appropriate department head and utilize the internal network for the preparation of technical proposals with the CTS team
Expected Skills to Develop
Develop and lead programs as directed by technical management to address industry, customer and sales / business initiatives.
Knowledge for screening all Innospec product lines for the purpose of selecting appropriate application
Improving and understanding product formulation/troubleshooting. Previous product formulation background preferred
Ability to perform failure analysis and process hazards analysis making necessary recommendations for adjustments to chemical programs as needed
Role Requirements
Bachelor's degree preferred
2-3 year's experience
Exceptional communication skills both verbal and written
Customer Support Representative
Customer service representative job in Austin, TX
**This position is full time remote depending on candidate location within the US.** The primary responsibility for this role is to deliver superior customer service to clients while answering calls on Manulife / John Hancock's Brokerage Services and Managed Product lines. Customer requests can range from basic product inquiries to more complex transactions requiring problem resolution skills.
Responsible for delivering superior customer service to clients and financial advisors and building customer satisfaction and loyalty. Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.
Is it possible to find a career you love with a global organization that supports your continued growth and success?
ABSOLUTELY!
Where you ask? Look no further than John Hancock!
Have you considered a career with us?
**Position Responsibilities:**
+ Deliver trusted, professional, and reliable service to MANULIFE clients and build customer satisfaction and loyalty
+ Meet quality expectations to ensure a positive client experience
+ Meet productivity expectations to maximize team service levels
+ Provide effective and timely resolution of a range of customer inquiries
+ Strike a positive and cooperative tone with both customers and coworkers
+ Strive for first-call resolution of customer issues
+ Translate scenarios that require problem resolution to positive service experiences
+ Strengthen the perception of MANULIFE in the marketplace
+ Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently
+ Complete ongoing training to stay abreast of product, industry, service and policy changes
+ Other duties as assigned
**Required Qualifications:**
+ Post-secondary education or high school diploma
+ Customer Service or Financial Services experience a plus
+ Ability to thrive in a lively working environment and manage multiple tasks
+ Outstanding verbal communication skills and strong telephone etiquette
+ Possess the ability to multi-task
+ Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment
+ Demonstrated problem resolution skills
+ Effective listening skills
+ Demonstrated computer efficiency
+ Outstanding customer service skills
+ Business writing skills
**Preferred Qualifications:**
+ Current SIE, Series 6 or 7, Series 63
+ Working knowledge of IRAs & other retirement products
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
Ready to take the next step?
Training will be 2 weeks in length and the hours are 9:00-5:00 EST (TBD)
Once training has been completed, you **must** be available for a 8 hour shift (with a scheduled 30 minute lunch break) between 9-5pm EST.
\#LI-JH
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite *********************** .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanÃa, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, caracterÃsticas genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las polÃticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envÃenos un mensaje a ************************ .
**Ubicación principal**
Estados Unidos,- Virginia Remoto a tiempo completo
**Modalidades de Trabajo**
Remoto
**Se prevé que el rango salarial esté entre**
$38,550.00 USD - $64,250.00 USD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con ************************ para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografÃa y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de dÃas libres pagos en EE. UU. contempla hasta 11 dÃas festivos, 3 dÃas personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley.
**Conozca sus derechos (*********************************************
**Permiso Familiar y Médico**
**Ley de Protección del Empleado contra el Examen Poligráfico (********************************************************************
**Derecho al Trabajo**
**Verificación Electrónica (E-** **Verify** **)**
**Transparencia Salarial (*************************************************************************************************
Company: John Hancock Life Insurance Company (U.S.A.)
Easy ApplyClerk/ Customer Care
Customer service representative job in Austin, TX
We are a full-service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.
Job Description
· Deliver parts to the production line and prepare shipments for offsite locations.
· Stock & organize the inventory.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Sales and Customer Solutions Representative
Customer service representative job in Austin, TX
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
What our Sales and Customer Solutions Representatives Enjoy Most About the Role
* Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
* Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
* Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
* Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
* Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.
Working Conditions
* Normal office environment.
Required Qualifications
Education
* High school diploma or equivalent
Experience
* 6 months of customer service or phone sales experience to enhance customer satisfaction and retention
Technical Skills
* Knowledge of cable communications products: TV, internet, and telephone
Skills & Abilities
* Strong English communication skills
* Flexibility for variable hours, including weekends and holidays
* Adaptability and problem-solving in dynamic environments
Preferred Qualifications
* 1+ years of call center experience
#ZRSM2
CRT110 2025-66189 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Customer Support Representative
Customer service representative job in Austin, TX
PURPOSE OF THE ROLE
The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd. policies and procedures. This position will be responsible for providing timely, knowledgeable and courteous resolution and responses to pharmacy, member and product related inquires. This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer Support Representative will report directly to the Customer Support Manager.
KEY TASKS AND RESPONSIBILTIES
• Work with Customer Support Manager to set goals and objectives
• Handle inbound calls regarding plan inquires and documentation regarding pharmacy issues from members, clients, providers, pharmacies, and other inquiries
• Provide timely responses to routine inquiries on multiple products from members, providers, pharmacies, and employer groups
• Enter data accurately and timely into industry software
• Adheres to confidentiality, state, federal and HIPPA laws and guidelines regarding patient information; including internal and external correspondence
• Ensure that customer service performance standards and guarantees are met
• Utilize various company databases to access member information
• Abide by all rules, regulations and policies set forth by SCL
• Assist and support other duties as determined by the Customer Support Manager and the Quality Assurance Director
QUALIFICATIONS
• High school diploma or equivalent; college degree preferred
• Customer service and inbound call center experience required
• Pharmacy Technician certification helpful
PROFESSIONAL SKILLS, EXPERIENCES AND COMPETENCIES
• Proficient in Microsoft Office suite and industry related software programs
• Proven ability to build relationships; must be service oriented
• Excellent verbal and written communication skills, internally and externally
• Pharmacy and/or Healthcare experience preferred, especially in a call center setting
• Demonstrated ability to analyze situations and resolve issues in a timely manner
• Able to work independently and collaboratively with other SCL personnel
• Bilingual in Spanish/English advantageous
• Must be able to work flexible hours pursuant with industry demand
• High attention to detail and able to work in a fast-paced environment
IN-OFFICE POSITION
Mon-Fri 9AM - 6PM with an occasional Saturday.
Auto-ApplyCustomer Services Consultant
Customer service representative job in Austin, TX
We are seeking a highly motivated and customer-focused individual to join our client services team as a Client Services Consultant. In this role, you will be responsible for providing exceptional customer service and support to our clients by answering their questions, addressing their concerns, getting them set up with our products, and resolving any issues they may have. You will also be responsible for maintaining accurate and up-to-date client information, following up on requests and tasks, and collaborating with cross-functional teams to ensure that our clients are receiving the best possible service.
You will be the primary point of contact for new customers, answering their questions, providing guidance, and troubleshooting any issues that may arise.
Responsibilities:
Serve as the primary point of contact for clients, providing superior customer service and responding to inquiries in a timely manner via phone and/or email
Develop and implement strategies to increase customer satisfaction
Analyze and identify areas for improvement in client services processes
Generate reports and provide feedback to management
Provide technical assistance and troubleshoot client issues
Participate in training and development opportunities to enhance your skills and knowledge
Assist the sales team with administrative tasks, such as scheduling meetings, creating and updating sales records, and preparing sales presentations and proposals
Identify and research potential leads and opportunities, and follow up on leads as needed
Perform other duties as assigned
RequirementsQualifications:
2+ years of experience in a customer service or client-facing role and/or sales or administrative roles
Strong verbal and written communication skills
Proficiency with Microsoft Office and Google Suite
Ability to work independently and as a part of a team
Strong organizational skills and attention to detail
Demonstrated ability to handle multiple tasks and prioritize effectively
Ability to work under tight deadlines and handle pressure well
Preferred Qualifications:
Knowledge of customer-relations systems (e.g. Salesforce, Zoho, Zendesk, etc)
Proficiency with project management tools
Knowledge of the security industry and competitive landscape
Licensed Insurance Customer Service
Customer service representative job in Austin, TX
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Please submit your resume and we will follow up with the next steps in the interview process.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Base plus Bonus
Paid Time Off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
Automotive Customer Service Advisor - 3890
Customer service representative job in Round Rock, TX
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Customer Relations Specialist - Urbanex Austin
Customer service representative job in Austin, TX
Job Description
Customer Relations Specialist
About Urbanex
Urbanex is a rapidly growing, family and veteran-owned pest control company dedicated to
providing superior service and building a culture of growth, development, and teamwork.
From our humble beginnings in Nashville, Tennessee, in 2015, we're expanding to 14
locations across the country. We're not just about eliminating pests; we're about building
relationships and exceeding customer expectations. Our technicians are friendly,
courteous, and always go the extra mile, as evidenced by our customer testimonials.
At Urbanex, people are our most valuable asset. We invest in training, offer career
development opportunities, and foster a supportive, inclusive work environment where
everyone can thrive. If you're looking to join a company that values its employees and is
committed to making a difference for our customers, Urbanex might be the perfect fit for
you!
Our Core Values
• Play Like a Champion: We choose resilience, positivity, and determination, even when
it's hard. We find enjoyment and purpose in what we do to rise above, stay agile, and
pursue excellence in every situation.
• Unwavering Character: We choose to do the right thing, regardless of the
consequences. We always show up wholeheartedly, embracing vulnerability and
inspiring others by being a good person.
• Commit to Better: We wake up every day with the relentless desire to become better.
We face adversity head-on and inspire others to relate to challenges as opportunities for
growth.
• Wholehearted Connection: We root for one another in success and failure. We build a
community where everyone feels seen, supported, and valued. We meet people where
they are and believe building bridges is better than burning them.
• Belief is Contagious: We rise up by inspiring hope, giving people the freedom to
explore the journey of growth, and rewarding those with the courage to act on their
infinite potential,
About the Role
As a Customer Relations Specialist, you'll be the first point of contact for our customers at
our branch, playing a vital role in ensuring their satisfaction and
contributing to the branch's success. You will be a customer advocate, addressing
concerns, educating customers on our services, and ensuring they have a positive experience with Urbanex. This role requires a self-starter who can work autonomously,
manage their time effectively, and prioritize a broad set of responsibilities. You will need to
be reliable, honest, hardworking, and maintain a high level of professionalism in all
interactions. Excellent communication skills, both written and verbal, are essential. This is
an in-office position.
Responsibilities
• Answer incoming calls with enthusiasm and professionalism.
• Schedule and reschedule service appointments, ensuring efficient routing and
technician availability.
• Process customer payments accurately and securely, maintaining detailed records
in our CRM system.
• Respond promptly and professionally to customer inquiries via phone, email, and
SMS.
• Proactively follow up with customers to ensure their satisfaction and address any
concerns.
• Educate customers about Urbanex's services, the importance of ongoing pest
control maintenance, and any available promotions.
• Collaborate with branch managers and technicians to coordinate service routes
and resolve customer issues efficiently.
• Handle customer retention tasks, including addressing concerns that might lead to
cancellations and proactively rescheduling appointments.
• Provide feedback to branch managers on customer trends and issues to help
improve service delivery and identify areas for growth.
• Assist branch managers with various tasks and projects as needed, demonstrating
flexibility and a willingness to support the team.
• Maintain accurate and up-to-date customer records in our CRM system.
Qualifications
• Strong customer service skills with a passion for helping others and resolving issues
effectively.
• Excellent verbal and written communication skills, with the ability to communicate
clearly and professionally.
• Exceptional organizational skills and the ability to manage multiple tasks
simultaneously, demonstrating strong time management and prioritization skills.
• Solid problem-solving abilities and a knack for finding creative solutions to
customer challenges.• A team player mentality with a willingness to collaborate and support colleagues in
a fast-paced environment.
• Self-starter with the ability to work autonomously and take initiative.
• Adaptability and a willingness to learn new systems and processes.
• A positive attitude, strong work ethic, and a desire to contribute to a growing
company.
• Proficiency in basic computer skills, including data entry and Microsoft Office Suite.
• Experience with FieldRoutes CRM and Voice for Pest phone systems is a plus, but
not required (we'll train you!).
• Must be reliable, honest, and able to maintain a high degree of professionalism at
all times.
• Must pass a background check and credit check due to the handling of customer
payments.
What We Offer
• Competitive pay ranging from $16 to $22 per hour, based on experience.
•Company-subsidized health, dental, and vision insurance with a generous employer contribution toward premiums, 3 weeks of PTO, 10 company-paid holidays, and your birthday off!
• Opportunity to work in a fast-growing company with a strong focus on employee
development.
• A supportive, team-oriented work environment where your contributions are valued.
• The chance to make a real difference in the lives of our customers by helping them
create a pest-free environment.
Why Urbanex?
Working at Urbanex means being part of a team that's passionate about protecting our
customers' homes and businesses from pests. It means having the opportunity to grow
your skills and advance your career in a supportive and dynamic environment. It means
making a difference in your community, one satisfied customer at a time.
#IST1
Candidates must be willing to complete a background check for this position
Customer Support Representative (NOT a remote job)
Customer service representative job in Austin, TX
Job DescriptionCustomer Support Representative:
Fast growing Inc. 5000 company looking for a reliable person who enjoys working with customers. This is a unique and rewarding position, part of a really great group of people that is focused on helping caregivers with technology, and best of allwe help families every day!
The available support position is for 5 days a week: from 8am-5:00pm. In person training provided at our Spicewood location.
We would love for you to have been a family or professional caregiver. We want someone long-term, who enjoys working with seniors and has some technology experience. There is NO selling or cold calls, just answering incoming customer calls describing our product to our customers, answering basic questions, troubleshooting and offering assistance with our products.
After training, this position can be remote/hybrid if you have a quiet place to work and be professional, since you will be answering live support calls during your work hours.
$18.00 per hour that will be increased upon successful completion of training and after 60 days to $20.00 per hour.
The company is growing and there is room for opportunity in other areas of the company. We may ask you for other help, such as in our production department.
Office staff and bookkeeping positions also available.
Check us out on theoracare.com or apply by sending a resume to ******************* We look forward to hearing from you.
Easy ApplyProfessional Services Veterinarian Austin TX
Customer service representative job in Austin, TX
Professional Services Veterinarian
As a Professional Services Veterinarian you will consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing; and promote customer satisfaction and loyalty. Represent IDEXX to customers and academia. Partner with Sales Force and collaborate with internal teams, providing technical support to sales and marketing, technical training, market trials and other applicable technical activities.
This role can be based in Austin,TX or San Diego, CA
In this role you will:
Consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing.
Represent IDEXX to customers and academia which may include hosting seminars and continuing education sessions on company products to key influencers at Veterinary Hospitals, University and Veterinary Schools, etc.
Partner with the Sales organization and other IDEXX areas as needed to collaborate, providing medical support to sales and marketing, technical medical training, market trials, and other applicable activities.
Proactively support the company's products through assisting with, creating and reviewing technical materials and presenting technical medical subjects to a variety of audiences. May assist and write technical medical documents and/or provide input and approval oversight on marketing and field selling materials.
Provide support to IDEXX Training Department, creating written materials, presentations, and conducting training sessions as appropriate.
Assure compliance with all lDEXX SOP's and procedures relative to product questions/concerns, client records and administrative responsibilities.
Handle customer (veterinary and end-user) questions providing technical medical advice and following through on product complaints.
Adhere to and model the IDEXX Purpose & Guiding Principles.
Perform other duties as assigned.
What you will need to succeed:
DVM degree or equivalent.
Advanced degree or board certification preferred.
Typically, 5-8 years of experience in the Veterinary Industry and/or in Veterinary Practice
Licensed to practice in at least one state a plus.
Solid knowledge of current topics and issues in clinical veterinary medicine.
Strong business acumen, including specific knowledge of products and services sold.
Seasoned business and medical professional.
Excellent communication and interpersonal skills with the ability to influence others effectively and appropriately.
Strong facilitator, able to resolve conflict through mutual understanding and respect.
Excellent customer service and business relationship-building skills required.
Professional maturity, adaptability and responsiveness to employee, customer and peer needs or concerns.
Strong problem-solving and decision-making skills with the willingness and ability to work collaboratively with others in a matrix environment.
High integrity and honesty to keep commitments to Employees, Customers, and the Company.
Goal oriented, with drive, initiative and passion for business and team excellence.
Ability to organize and prioritize.
Have a service-oriented attitude.
Computer proficiency in Microsoft PowerPoint, Excel, and Word
Able to accommodate extensive travel up to 75% (four days in the field, one day work from home)
Company vehicle provided
Hold a valid driver's license
Extended hours may be required.
This position can be based in Austin, TX or San Diego, CA
What you can expect from us:
Annual Salary $140,000-160,000 based on experience
Opportunity for annual cash bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
Why IDEXX?
We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let's pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
No unsolicited Employment Agency resumes are accepted.
#LI-CFO
#LI-REMOTE
Auto-ApplyInbound Helpdesk Representative
Customer service representative job in Killeen, TX
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking motivated and customer-focused Help Desk Representatives to join our team in supporting inbound customer service, technical support, and back-office operations for both commercial and public sector clients. In this role, you will handle incoming inquiries, troubleshoot basic technical issues, and assist customers with product and process-related questions all while representing some of the world's most recognized brands.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
-------------- POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Respond to inbound and outbound customer contacts in a courteous, timely, and professional manner
Listen actively to understand customer needs and provide effective solutions
Troubleshoot and resolve basic technical issues
Research and retrieve information from internal systems; coordinate with other departments as needed
Accurately document customer interactions and process claims
Follow all client-specific procedures, scripts, and compliance requirements
Use available resources and training materials to answer customer questions
Escalate complex issues to the appropriate team or manager
Ensure first-call resolution through effective problem-solving
Stay current on program updates, systems, and processes by attending training and team meetings
Maintain regular attendance and adhere to your assigned schedule
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Must be 18 years or older
High school diploma or equivalent
Strong communication skills both written and verbal
Basic computer literacy, including familiarity with Microsoft Office (Word, Excel, Outlook, PowerPoint)
Ability to type at least 20 words per minute
Comfortable navigating Windows-based applications and learning new systems
Reliable high-speed wired internet connection (minimum 20 Mbps download speed)
Strong organizational skills and attention to detail
Ability to work scheduled shifts, including during training
A customer-first mindset: empathetic, patient, and solution-oriented
Ability to multitask, self-manage, and thrive in a fast-paced environment
Team player with a positive attitude and strong interpersonal skills
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
................
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Auto-ApplyCustomer Service Officer
Customer service representative job in Austin, TX
Beloform is a forward-thinking organization dedicated to developing exceptional talent and shaping the next generation of industry leaders. Our work is centered around innovation, strategic thinking, and operational excellence. We believe in empowering individuals to grow, take initiative, and build meaningful careers rooted in strong leadership foundations. At Beloform, you will join a team that values integrity, long-term vision, and a commitment to transforming potential into performance.
Job Description
The Customer Service Officer will play a vital role in representing Beloform by providing exceptional support to clients and ensuring smooth coordination across internal teams. This role requires strong communication abilities, attention to detail, and a commitment to delivering a consistent, high-quality customer experience. The ideal candidate is proactive, organized, and dedicated to elevating client satisfaction.
Responsibilities
Serve as the primary point of contact for client inquiries and requests.
Provide clear, timely, and accurate information to customers.
Maintain detailed records of interactions, follow-ups, and resolutions.
Coordinate with internal departments to ensure seamless service delivery.
Support the implementation of customer care processes and best practices.
Assist in identifying areas of improvement to enhance the service experience.
Qualifications
Strong communication and interpersonal skills.
Ability to manage multiple priorities with professionalism and accuracy.
Excellent problem-solving and organizational abilities.
Comfortable working in a structured, client-focused environment.
Proficiency in basic computer and administrative tools.
Additional Information
Competitive salary ($50,000 - $55,000 per year).
Opportunities for long-term growth and professional development.
Supportive and collaborative work environment.
Skill-building and training programs.
Job Type: Full-time, on-site in Austin, TX.
Customer Care Specialist
Customer service representative job in Austin, TX
Job Description
Customer Care Specialist - No Healthcare Experience Needed
Make a Meaningful Impact - Bring Compassion, We'll Provide the Training
At Serenity Healthcare, we're transforming mental wellness through empathy, innovation, and science-backed care. We're currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others - this could be your perfect next step.