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  • Customer Service Enrollment Specialist - In Office

    The Whittingham Agencies

    Customer service representative job in Kokomo, IN

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 2d ago
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  • Alumni Engagement Specialist

    Purdue for Life Foundation

    Customer service representative job in West Lafayette, IN

    Job DescriptionDescription*We will begin reviewing applications for this position on February 2nd. Working for the Purdue For Life Foundation offers a unique opportunity to be part of an organization dedicated to empowering Purdue University alumni and fostering a lifelong connection to the institution. By joining our team, you'll have the chance to contribute to a mission that supports educational initiatives, scholarships, and programs that positively impact the lives of Purdue students and graduates. The Foundation's commitment to education and community engagement provides a fulfilling work environment where you can make a meaningful difference in the lives of individuals and the broader community. Additionally, you'll have access to a network of passionate colleagues and the resources needed to drive positive change, making the Purdue For Life Foundation an inspiring and rewarding place to build your career. Your next giant leap starts here. Position Summary The Alumni Engagement Specialist- Alumni Networks and Educational Experiences, is a new role, created to support a new and growing team composed of four pillar areas of alumni engagement at the Purdue for Life Foundation, including: Affinity Networks, International Engagement, Lifelong Learning and Alumni Travel. This role is specifically designed with cross-functional responsibilities, with each connected to a primary pillar area but with broader, future application throughout all Engagement program areas. This position will help build & maintain support structures critical to growing broader alumni, friend and fan engagement with Purdue's 600,000+ community of Boilermakers globally. Responsibilities Establish and support Affinity Interest Networks , to engage alumni seeking future formal recognition as an alumni Affinity Network Establish and manage Alumni Experts Roster , engaging self-identified subject matter and career field experts to feed mentorship, speaker, panels, recruitment, and numerous other alumni representation roles within the Alumni Networks and Educational Experiences (ANEE) team and beyond. This will include recruitment of new volunteers and stewardship of past volunteers. Facilitate Alumni Connections for ANEE program areas. Outreach to new alumni to connect to Purdue for Life Engagement programs, through student organization outreach, recent alumni targeted communications & programs (i.e. summer send offs, young alumni travel, etc.) Recommend and carry out new opportunities for membership engagement (Purdue Alumni Association) through coordination with relevant PFLF units, through ongoing PAA member engagement interest surveys. Assist with International Faculty Ambassador program and international travel receptions, connecting alumni visitors to local alumni around the world. Oversee BrightCrowd (alumni e-books) support & implementation in ANEE, Engagement and PFLF programs, including creation of new books, managing invitations & photos, and data flows to CRM. Manage necessary data and reporting for relevant program areas. Use of Salesforce Ascend & Analytics for accessing relevant alumni data and requesting custom reports as needed (i.e. travel mailing lists). Routine data processing including i.e., alumni contact information updates/campaigns, event registration reports, non-alumni data transfer, contact reports and database coding, alumni engagement data reporting, etc. Establish and create ongoing contact information campaigns targeting international alumni audiences (BrightCrowd, social media ads, PDOG and related contests, alumni ambassador geographic area list projects, etc.) Support team initiatives including website development/maintenance, social media outreach and other administrative team tasks Provide excellent and timely customer service to volunteers, alumni, University partners and other constituents. Required Skills, Knowledge and Abilities Excellent communications skills, both written and verbal Demonstrated ability to interact with a wide range of individuals and collaborate in a team environment Detail-oriented and strong organizational skills, including ensuring accuracy for all program and event details Ability to multitask, supporting multiple volunteers/networks, programs & initiatives at any one time Self-directed, with an ability to work independently and collaboratively as needed, while taking initiative and responsibility for tasks and projects with minimal supervision Flexible and solution-oriented General understanding of Advancement (alumni relations, development, etc.) as a profession Familiarity with Salesforce CRM is preferred but not required Ability to work in a hybrid capacity, with up to 4 days a week in office Required Education, Experience and Benefits Summary Bachelor's degree required A minimum of one year of customer service, project management, event planning experience and/or program administrator role experience Self-directed and able to work autonomously Experience working in higher education settings Experience with a relationship-focused role in a professional setting Cross-cultural communication and or prior experience traveling, working, living, or studying abroad for extended periods and/or independently preferred Job Level: Professional 2 Benefits Summary for eligible employees: 10 paid holidays per year. Accrue up to 22 vacation days a year. Traditional pre-tax 403(b) and Roth retirement plans available. 10% employer contribution to your retirement plan and immediate vesting. Health Savings Account- earn up to $450 annually towards medical expenses. Employer funded Preventative Dental and Vision insurance. Tuition discounts on eligible programs at Purdue University and Purdue Global for qualified employees, spouses, and dependents.
    $28k-45k yearly est. 16d ago
  • Customer Service Rep Non-Exempt

    International Paper Company 4.5company rating

    Customer service representative job in Lebanon, IN

    Customer Service Representative Pay Rate: $60,000 - $65,000 Category/Shift: Salaried Full-Time Physical Location: Lebanon Box Facility 800 Edwards Drive Lebanon, IN 46052 The Job You Will Perform: Must comply and support all applicable GMPs, Site Security, and Food Packaging Defense requirements that are referenced in the facilities GFSI food packaging safety program. Other duties as assigned by any member of management. Review print cards for accuracy - above average math skills required. Customer Service/Sales Support - Coordinate with vendors, designers, print plate suppliers, packaging buyers, and plant personnel daily to manage new items through the system. Daily communication with customers to expedite orders, special requests, and coordinate with scheduling/production. Enter purchase orders using Kiwi system. Provide research and assistance for customers regarding invoicing issues. Direct involvement with customers and Quality Management Team regarding production issues Maintain spreadsheets to coordinate priority items with scheduling and shipping. Attend Daily Production calls. Order tooling for new and revised items to meet customer deadlines. Maintain customer inventory and coordinate with plant schedulers to meet customer warehousing needs. Work with sales staff and process requests for quotes Generate needed documents for new items and electronic files for review including print cards, item specifications, and logistics requirements. Create new item folders. Respond to customer inquiries and provide timely resolution. Communicate with appropriate departments to secure necessary information and prompt action as needed. Enter and modify sales orders in an accurate and timely manner. Interpret and share customer feedback within the organization to continue improving performance. Utilize existing software and systems in an efficient manner. Maintain an organized, presentable work area. Attend all afternoon Gemba Walks Participate in the Safety Engagement Process. Must reciprocate the double check process with fellow Customer Service Reps. Must participate in Saturday rotation at the plant. Vacation coverage for administrative assistant. These responsibilities and duties are not intended to be all-inclusive. Responsibilities may be added or deleted as necessary. The Qualifications, Skills and Knowledge You Will Bring: High school diploma or equivalent; college degree a plus Previous experience in a manufacturing environment preferred. Proficient in Microsoft Office Suite (Word, Excel, Outlook) Ability to communicate in a professional manner, gather and organize information, and complete projects on a timely basis. 2+ years of experience in a customer service role, preferably working directly with large commercial customers, sales teams & vendors. Packaging and/or corrugated manufacturing experience desired but not required. Ability to remain calm under pressure. The Benefits You Will Enjoy: International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. The Career You Will Build: Continuous training, promotional opportunities within a global company The Impact You Will Make: We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you will see why our team members say they are Proud to be IP. The Culture You Will Experience: International Paper promotes employee well-being by providing safe, caring, and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged, and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture. The Company You Will Join: International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com International Paper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, disability, marital status, veteran status, genetic information or any other status protected by law. Equal Employment Opportunity Statement - Know Your Rights: Workplace Discrimination is Illegal Request an accommodation - ***************
    $60k-65k yearly Auto-Apply 10d ago
  • Bilingual Customer Service Specialist, I

    Carrington Mortgage 4.5company rating

    Customer service representative job in Westfield, IN

    Come join our amazing team and work a hybrid schedule! The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The Customer Service Specialist I level is the entry level role in the job family and generally handles the least complex inbound calls; escalates more complex call as appropriate. The pay for this position is $20.00/hr plus monthly incentive. An additional $1.50/hr can be added for the Spanish bilingual skill set. What you'll do: Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans. Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations. Refer more complex or complicated calls to qualified team member. Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments. Track, follow-up and complete customer call backs to ensure inquiry resolution. Collect payments whenever necessary and appropriate. Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system. Knowledge of Fair Debt Collection Practices Act preferred. Knowledge of relevant and industry-specific computer software packages preferred. Basic negotiation skills. Ability to understand problems and to collaborate and explore alternative solutions. Ability to make decisions that have moderate impact on the immediate work unit. Ability to organize thoughts and ideas into understandable terminology. Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy. Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly. What you'll need: High school diploma or equivalent work experience. Customer service/call center experience preferred, but not required. Banking, Mortgage/Loan Servicing industry experience preferred, but not required. Bi-Lingual (Spanish) skillset preferred. Hours Monday-Friday Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-SY1
    $20 hourly Auto-Apply 60d+ ago
  • Customer Service Representative I // Whites town IN 46075

    Mindlance 4.6company rating

    Customer service representative job in Whitestown, IN

    Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Job Description Business Customer Service Representative I Location 4750 East 450 South, Whites town IN 46075, USA Division Healthcare Contract 3 Months Work Schedule M-F 8:30AM - 5:00PM EST Qualifications Essential Functions · Performs outbound calls to members and doctors' offices to notify outcome of prior authorization, case details, and coverage dates · Documents a call logs in the computer system (using multiple systems), and monitors outbound reporting to ensure timeliness of call completion · Monitors requests via e-mail for outbound call notifications · Requires proficiency in typing, communication, and customer service · Additional duties as assigned If you are available and interested then please reply me with your “Chronological Resume” and call me on **************. Additional Information Thanks & Regards, Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W: ************ *************************
    $29k-36k yearly est. Easy Apply 60d+ ago
  • Client Specialist Key

    Knitwell Group

    Customer service representative job in West Lafayette, IN

    About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Available at least (20) hours per week. Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 00302 West Lafayette, IN-West Lafayette,IN 47906Position Type:Regular/Part time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
    $29k-49k yearly est. Auto-Apply 60d+ ago
  • Call Center Representative (Part-time)

    Security Federal Savings Bank 3.7company rating

    Customer service representative job in Kokomo, IN

    Part-time Description Answers call center calls and Banno Chats providing account balances, account history, resets passwords for ebanking, bill pay inquiries, statements, debit card issues and ordering, fills out fraud and merchant disputes, adds travel notes, raises card limits, answer questions regarding deceased customer processes, and handles basic loan questions. Complete other job functions including providing excellent customer service while making sure policies and procedures are followed. Requirements High school diploma or equivalent 2 years of banking experience preferred not required. Good understanding of financial products and services Exceptional customer service and professional skills Good organizational and interpersonal communication skills Good conflict management, time-management, and stress management skills Ability to multi-task, work independently, delegate and make decisions. Good knowledge of SilverLake, Fedline, Verafin, CPI/Card@Once, Vertex Teller Systems, Aurora, Synergy and Cognos report functions. Basic computer and keyboard skills including but limited to using Microsoft Word, Excel, and PowerPoint Team player Specific Job Functions: Strategic Objectives Reviews, executes, and practices objectives within SFSB's Strategic Plan Realize and support strategies goals. Compliance Responsible for knowing and complying with all Bank policies and procedures that apply to the Deposit Operations Department Responsible for knowing and complying with all Federal Regulations that apply to the Deposit Operations Department, including, but not limited to: Bank Secrecy Act (BSA), Customer Identification Program (CIP), Funds Availability (Reg CC) and Currency Transaction Reporting (CTR) Customer Relationships Answers telephone calls/Banno Chats regarding customer account information, inquiries, problems, concerns, general questions such as. Address, email, phone number and other CIF maintenance Stop payments, written statement of unauthorized debit, transfers, and AFT issues. Account balances, transaction history reviews, statement inquiries Adding alerts or special messages Interactive Voice Response pin resets General new account and loan questions Product and Services questions Wires Also responsible for transfers via phone, processes check orders, etc. Aids individual or corporate customers in selecting deposit accounts and cross-selling bank products. Completes input and verification of incoming and outgoing wires in compliance with the bank's policies and procedures, and mails incoming wire notices to customers. Ensures all required documentation is included with each processed wire and indexed into Aurora in the appropriate File Cabinet. Aids individual or corporate customers for the mobile app, ebanking, bill pay inquiries, statements, pin resets, etc. Aids with debit card issues and ordering new cards, add travel notes, changing card statues, compromised card questions, and raises card limits. 2 Answer questions regarding deceased customer processes. Communication Completes monthly check-ins with manager. Participates in weekly Branch huddles and weekly Cultivate Performance Growth Meetings. Communicates with team regularly. Additional Responsibilities Participates on SFSB's assigned committees. Coordinates PTO days with Branch staff to ensure Branch is accurately staffed. Performs other duties as directed by supervisor.
    $24k-28k yearly est. 60d+ ago
  • Help Desk Customer Service Technician I

    Time-O-Matic, Inc.

    Customer service representative job in Danville, IL

    Responsibilities * Provide world-class customer tech support promptly, with a focus on quality and on first call resolution to our customers, dealers, and end-users. * Assist in continual improvement/expansion of the Watchfire knowledgebase - a key web-based collection of both internal and customer-facing troubleshooting, how-to and resolution documentation. * Maintain detailed customer records in Customer Service database regarding each service/support call, email, and chat. * Perform other various special software and engineering assignments or duties as required. * Occasional weekend duties, such as providing on-call or remote weekend helpdesk support. * Occasional interaction with design/engineering team, with possibility to grow into R&D assignments, depending upon level of education and technical training. Qualifications/Skills: * Solid understanding of basics of networking (not simply computer operation) is required. * Basic understanding of electronics - including college coursework * NETWORKING: Previous hands-on network installation/maintenance coursework or experience (network setup, network technician, cabling, PC setup, telecommunications, etc.) * Previous customer service work experience is strongly recommended; 1+ years prior helpdesk / phone support experience, ideally IT/software/computer phone support * Exceptional and demonstrated verbal communication skills required, with demonstrated customer service skills Education and Licensing * HS Diploma/GED combined with relevant work experience OR * AA/AAS/AS degree in technical field (or military equivalent) OR * BS in EE, EET, CE, ECE, MIS or IT or similar technical field Benefits * Medical * Dental * Vision * Company Paid Life/ADD * Voluntary Life/ADD * Dependent Life/ADD * 401k with Employer Match * Vacation * Personal Time * Watchfire is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. * Legal authorization to work in the US required. We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US. No H1B, OPT, CPT or other "temporary work authorization" candidates will be considered.
    $32k-44k yearly est. 60d+ ago
  • Customer Service Representative

    Trustpilot 3.9company rating

    Customer service representative job in Danville, IL

    We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here! CSR At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed. This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you! In the Role Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions. Receive and process payments in customer accounts. Market to current, former, and potential customers to drive loan production. Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately. Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc. Process loan applications and collect payments due. Perform all other duties as assigned. Required High School Diploma or GED Must have a valid driver's license and reliable vehicle Preferred Cash Handling, Sales, or Customer Service experience Location: On-Site The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday. Who We Are Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers! Other team member benefits include: Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance Up to 3% 401(k) Match Paid Time Off (16 days per year after one full year, cash back for unused time) Paid Holidays Annual Raises and Performance Bonuses Monthly Incentive and Employee Referral Bonuses Participation in Charitable Campaigns Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures. With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy. At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us! Discover more about our company and culture! Read what our customers are saying about us!
    $29k-37k yearly est. Auto-Apply 38d ago
  • Customer Service Rep(02940) - 714 N GILBERT ST

    Domino's Franchise

    Customer service representative job in Danville, IL

    Job Description Join our team as a Customer Service Representative at our Danville, United States location! We're looking for a friendly and efficient individual to provide exceptional service to our valued customers. Answer incoming phone calls and take customer orders accurately Prepare and make pizzas according to company standards and recipes Process cash and credit card transactions efficiently Deliver outstanding customer service, ensuring customer satisfaction Maintain a clean and organized work environment Assist with various cleaning tasks as needed Handle and lift items weighing up to 25 lbs. Collaborate with team members to ensure smooth operations during busy periods Address customer inquiries, concerns, and special requests promptly and professionally Qualifications Excellent communication skills, both verbal and written Strong customer service orientation with a friendly and positive attitude Ability to multitask and work efficiently in a fast-paced environment Basic computer proficiency for order entry and processing Flexibility to work weekends, holidays, and various shifts as needed Detail-oriented with a focus on accuracy in order-taking and food preparation Problem-solving skills to address customer concerns effectively Patience and ability to maintain composure under pressure Physical ability to stand for extended periods and lift up to 25 lbs. Team player with a willingness to assist colleagues as needed Prior experience in food service or customer-facing roles is a plus Knowledge of pizza preparation and the food service industry is beneficial but not required
    $28k-37k yearly est. 6d ago
  • Farm Insurance Customer Service Representative

    Loman-Ray Insurance Group, LLC

    Customer service representative job in Danville, IL

    Job Description About Us Founded in 1981, Loman-Ray Insurance Group, LLC, is an independent insurance headquartered in Central Illinois. Throughout the decades, Loman-Ray excelled at serving the needs of educators, farmers, group health clients, and families of all shapes and sizes, providing value and building personal, trusted relationships. In 2016, Loman-Ray announced a new logo to represent the nature of the agency's identity and capture what makes our team unique. The shield symbolizes our dedicated employees, each genuinely vested in our insureds' well-being and ready to protect their best interests. Each section of the shield represents the categories of insurance we provide: life, health, home, auto, commercial, and farm insurance. The shield brings all of these together into one entity - Loman-Ray Insurance Group, LLC. Today, Loman-Ray continues to grow, offering multiple insurance lines from dozens of proven providers. Carefully selected mergers have helped Loman-Ray enter new communities across Illinois and to develop a growing staff of experienced insurance professionals. Farm Insurance Customer Service Representative Position Summary: The primary function of this role is to provide support to clients, Producers, and the office team for all farm insurance accounts. This role requires a strong understanding of farm insurance policies, coverages, and claims processes. The representative assists with servicing existing business, processing claims, and coordinating communication between clients, insurance companies, and internal staff to ensure exceptional service and accurate policy management. Key Responsibilities: Customer Service Answer incoming phone calls and assist or direct clients and prospects appropriately. Greet clients visiting the office and provide assistance or route them to their assigned Producer or IAS. Provide responsive customer service support to assigned Producers and farm insurance clients. Open, sort, and distribute daily mail and handle client correspondence. Coordinate with clients, insurance companies, and internal departments to facilitate policy and service needs. Meet with farm clients when necessary to discuss policy changes, coverage options, or claims. Process client payments accurately and securely. Screen walk-in and phone-in prospects to identify new business opportunities. Act as a communication link between clients, Producers, and internal staff. Provide support for Producers during absences and assist with new business quoting. Policy Servicing & Administrative Support Review renewal policies for accuracy and conduct pre-underwriting for farm accounts. Assist with quoting new farm insurance business for Producers or the agency. Monitor and communicate billing statuses to Producers and clients. Maintain and update records in the Client Management System. Provide servicing support for CSR's and IAS's during absences. Support the new business quoting process and ensure timely completion of tasks. Perform general administrative tasks in a professional office setting with minimal physical demands. Handle additional duties or special projects as assigned. Claims Management Receive loss information from insureds via phone, mail, or in-office meetings. Review farm insurance policies to verify coverage for reported claims. Provide claim information to Producers for prompt reporting to carriers. Follow up with insurance companies on claim statuses and communicate updates to Producers and IAS's. Assist with processing settled claims, including issuing settlement checks to insureds or claimants. Act as a liaison between clients, Producers, and carriers to ensure smooth claims resolution. Qualifications: High School Diploma or equivalent required; college degree preferred Active Illinois Property & Casualty license required, or the willingness to obtain the license Prior experience in farm insurance or related insurance customer service Working knowledge of farm insurance policies, coverages, underwriting, rating, claims, and billing procedures Working knowledge of Applied Epic desired; will consider experience with related agency management systems Proficiency with Microsoft Office Suite Strong oral and written communication skills with professional phone etiquette Proven customer service abilities and exceptional interpersonal skills Ability to handle multiple tasks with strong attention to detail and accuracy Commitment to ongoing education in technical insurance knowledge through approved courses or professional programs Ability to pass a criminal background check, as permitted by law Hours: Monday-Friday, 8:30am-4:30pm Office Locations: 145 E. 5th Avenue, Clifton, IL 60927 13 South Main Street, Sullivan, IL 61951 113 S. State Street, Monticello, IL 61856 2702 Boulder Drive, Urbana, IL 61802 125 W. Garfield Street, Cissna Park, IL 60924 17 E. Liberty Lane, Danville, IL 61832 1016 W. Orange Street, Hoopeston, IL 60942 104 N. Main Street, St. Joseph, IL 61873 15 S. Main Street, Villa Grove, IL 61956 605 Old Salem Road, Petersburg, IL 62675 Benefits: Competitive Compensation Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
    $28k-37k yearly est. 6d ago
  • Customer Service - Product Technical Rep

    Ledvance

    Customer service representative job in Westfield, IN

    As part of our core values of Winning Together and Striving for Excellence, the National Customer Service & Sales Center (NCSSC) in Westfield, Indiana is creating a new Product Technical Team to provide LEDVANCE Customers, Field Sales, Sales Agents, and Customer Service Representatives, with a single point of contact for comprehensive technical support on all LEDVANCE products and services. The Product Technical Team will provide quality technical support and accurate dissemination of technical information through frequent advanced product training and knowledge sharing. Success of this team will be achievable through employee dedication and commitment to meeting assigned objectives and key performance indicators. ESSENTIAL DUTIES: * Provides pre and post sales technical support and expertise on all LEDVANCE products and services via phone and email to the LEDVANCE sales team, sales agents, and directly to the customer. * Provides technical input into bid proposals, projects, and technical documents within the sales process, and identifies additional sales opportunities with existing customers. * Collaborates with sales teams to develop and recommend products and services to meet customers' requirements. * Collaborates with Product Management and Application Engineers to leverage their support and to escalate technical issues. * Maintains up-to-date and comprehensive knowledge of the organization's and competitorâ€s products and/or services. * Maintains product technical knowledge database and documentation. * Participates in frequent and advanced training sessions and learning opportunities, product launch webinars, and shares product knowledge with colleagues. * Cross references competitorâ€s products to nearest acceptable LEDVANCE equivalent. * Utilizes Salesforce.com to track product technical calls and cases. * Works on problems of moderate to complex scope. Typically, does not refer to established guidelines. Works independently; receives minimal guidance. EDUCATION AND EXPERIENCE: * Education: AS plus minimum 5 years relevant experience required. Lighting Certified (LC) or willing to become certified with prior product technical and customer service experience preferred. * At least 2 years prior call-center experience preferred. * Lighting knowledge preferred. ADDITIONAL INFORMATION: * Position in located in Westfield, IN with a minimum of 2 days per week in-office.. * Position is not eligible for work sponsorship or relocation..
    $30k-42k yearly est. 60d+ ago
  • Call Center / Customer Service Rep

    Partnered Staffing

    Customer service representative job in Whitestown, IN

    Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn. Job Description Distance/Radius search:15 Pay Rate: 13.00 / hour Years of experience (minimum/maximum): Required education: Top 3 Must-Haves: 1. 6months+ call center 2. High school /GED 3. Proficient at typing/data entry Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-35k yearly est. 2d ago
  • Customer Service Rep

    TCH Group, LLC 2.9company rating

    Customer service representative job in Westfield, IN

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $28k-35k yearly est. 19h ago
  • Customer Service Rep

    Carsonvalleyhealth

    Customer service representative job in Westfield, IN

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $27k-35k yearly est. 19h ago
  • Front Desk Guest Service Representative

    Red Roof Inn

    Customer service representative job in Lafayette, IN

    Job Title: Front Desk Guest Service Representative The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel standards, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel. Duties and Responsibilities ● Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly). ● Handle reservation requests; check guests in/out; handle guest accounting and cashier functions. ● Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales. ● Maintain confidentiality of guest information and pertinent hotel data. ● Perform daily cash count; prepare bank deposit and review of audit packages. ● Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals. ● Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms. ● Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance. ● Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions. ● Night Audit shift requires daily reconciliation of transactions and preparing audit package for hotel Management approval. ● Comply with all OSHA standards. ● Provide special services for guests upon request. ● Assist in coordinating special events (i.e. holiday gatherings, bus tours, on-site, etc.). ● Performs other duties as assigned. Qualifications ● 1-2 years in a previous customer service position preferred. ● Basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.). ● Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff. ● Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision. ● Basic English communication (verbal and written) skills are required. ● May be required to work nights, weekends, and/or holidays. Working Conditions Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. The position may come into contact with pets. The employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required qualifications: * Legally authorized to work in the United States Preferred qualifications: * 17 years or older * Able to comfortably lift 50 lbs
    $21k-28k yearly est. 60d+ ago
  • Customer Care

    Global Channel Management

    Customer service representative job in Peru, IN

    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Experience working with field sales, consulting engineers, distributors, and installation contractors. - Experience working in a manufacturing environment Prefer four-year business degree or 1 to 3 years customer service experience. Inter-personal skills are also essential in order to maintain the strong team atmosphere that currently exists within our group. Additional Information $20/hr 6 months
    $20 hourly 60d+ ago
  • Inside Sales Representative

    Consolidated Electrical Distributors

    Customer service representative job in Logansport, IN

    The Inside Sales Representative position is responsible for maintaining current customer satisfaction with service and sales, and generate new sales/business thru sales initiatives and goals. Provide professional services with product knowledge, problem solving, and order enhancement. Reports to: Inside Sales Manager Minimum Qualifications: COMPETENCIES + Communication Proficiency + Customer/Vendor Focus + Personal Effectiveness/Credibility + Technical Capacity + Teamwork + Detail-oriented + Flexibility Preferred Qualifications: + Bachelor's degree in a technical or business discipline, preferred + Two years' industry specific experience, preferred + Proficient in Microsoft Excel, preferred Working Conditions: This job operates in a professional office environment and various warehouse locations and conditions. This role routinely uses standard office equipment. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Supervisory Responsibilities: No Essential Job Functions: + Provides outstanding customer service to all current and potential customers, mainly via telephone and internet + Writes orders with accuracy and in accordance to all sales policies and procedures + Maintain current customer base + Meet established monthly sales goals + Communicates and cooperates with outside sales force and/or other departments for all Frost pertinent activities + Communicate process improvement ideas + Timely follow-up on all customer orders, quotes, and materials + Maintains up-to-date awareness with new and existing products and services CED is an Equal Opportunity Employer - Disability | Veteran Other Compensation: The following additional compensation may be applicable for this position: + Profit Sharing Benefits: Benefits available for this position are: + Insurance - Medical, Dental, Vision Care for full-time positions + Disability Insurance + Life Insurance + 401(k) + Paid Sick Leave + Paid Holidays + Paid Vacation + Health Savings Account (HSA) and matching + Dependent Care Flexible Spending Account (FSA) + Teledoc + Paid Pregnancy & New Parent Leave
    $34k-55k yearly est. 60d+ ago
  • Service Writer Internal / External

    RV Dynasty, LLC

    Customer service representative job in Bunker Hill, IN

    This is a full-time & year-round position Full-Time Position The Service Writer supports the Service Department and is responsible for preparing work orders, ordering parts, receiving parts, stocking parts bins, claiming warranties, and providing exceptional customer service to RV Dynasty Customers. Essential Duties And Responsibilities Provide our customers with a positive service experience & assure customer satisfaction. Schedule, coordinate, and supervise service orders with technicians, from customer drop off to customer pick up. Keep detailed, accurate records on service work, warranties, internal billing, etc. Ensure that work orders are cashiered in an accurate and timely manner. Track warranty work orders and warranty submissions and ensure they are billed and paid in a timely manner. Clearly communicate billing, inventory, warranty, or customer service issues to the Shop Foreman Responsible for walking through the services performed on the customers RV with each customer. Generate additional service work to drive sales and revenue to the service department. Maintain a safe and clean work environment. Promote the RV Dynasty brand and other product offerings. Other tasks required by the manager. Knowledge, Skills, Abilities To perform the job successfully, an individual should demonstrate the following competencies: Mechanical: Able to understand the basic mechanical and electrical systems on watercraft and RVs and communicate issues to employees and customers. Selling: the ability to promote and sell the service centers products and services with a full understanding of what each product does and is, in order to communicate that with customers
    $27k-43k yearly est. 27d ago
  • Inside Sales Representative

    Richards Building Supply 3.8company rating

    Customer service representative job in Westfield, IN

    Job DescriptionAs a member of our inside sales team, you will be promoting and generating sales of building material supplies (roofing, siding, windows, etc) from our distribution center Westfield, IN while providing superior customer service. **Exterior Building Materials Knowledge Strongly Preferred. **Inside sales experience and the ability to multi-task are desired. **This is a customer service focused position that involves a lot of data entry. Position Summary:Cultivate “Raving Fan” customer experiences with a best in class image under general supervision reporting to the Branch Manager. The Inside Sales representative will work in a fast paced, high volume environment and is responsible for assisting customers through qualifying their product and/or service needs while ensuring fulfillment. Essential Functions: Answers customer inquiries via phone and walk in business, concerning price, qualifying product needs and partnering with vendors for support. Communicates with outside sales representatives on customer orders, requirements, problems or concerns and changes. Initiates product transfers to other branches or direct to customers. Generate, place and confirm purchase orders with suppliers. Operates cash register. Enters sales data into the computer and researches information for customers using the computer system. Accurately completes all required paperwork (e.g., coding, costing, pricing, daily cash summary, bank deposits, etc.) on a timely basis. Receives payment for merchandise or services sold and enters sale into the computer. Responsible for payments received and adhering to all administrative and accounting related procedures. Maintains current price documentation and product literature as it becomes available. Keeps product knowledge current to evolving manufacturing supply. Inside Sales Duties: Develop meaningful customer relationships to encourage loyalty and grow sales in additional categories. Follow up on cold and warm leads to further the sales process Make outgoing calls to educate our customers on current promotions Understand and demonstrate the product or service to the customer Set and meet sales goals and objectives set by leadership Improve sales skills to increase sales success rates Documents sales, quotes or other business requested information. Other duties and responsibilities: Participate in proactive team efforts in assigned company branch and affiliate branches to achieve departmental and company goals. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources. Participate in the physical inventory of the warehouse materials. Perform other duties as assigned. Provide leadership to others through example and sharing of knowledge and skills. Facilitate quality assurance system through “We need Your Ideas!” Qualifications: Associates Degree with one to two years related experience and/or training; or High School Diploma or GED equivalent with three -five years experience. Proficient personal computer skills including; keyboarding, 10 Key, Email, record keeping, routine database activity, word processing, spreadsheet, graphics etc., experience with Agility a plus. Must have a minimum of 2-3 years in a customer facing role *Construction industry knowledge is a plus but willing to train *Spanish speaking is a nice to have. Travel overnight up to 10%. Benefits: 20 PAID DAYS OFF (includes PTO, Holidays and Family Focused Company Closure between Christmas and New Years). Bonus Incentive program as well as Holiday bonuses and other bonus opportunities! Competitive Hourly Rate with great OT potential during peak season hours. Flexible work/life balanced hours, home every night and typical schedule Monday-Friday 7:00 A.M. - 4:00 P.M. Significant employer contributions towards monthly premiums for Medical, Dental, Vision, Group Life and AD & D benefit plans. Additional Voluntary benefit options available including Short Term and Long Term Disability coverage, Accidental Injury, Critical Illness and Cancer plans as well as additional Life and AD& D benefit policies. 401K program with a best in industry company match. Opportunity for career advancement Family owned, operated and focused company! It's more than a job, it is your Career! Submit your resume today to join our exciting and growing family. Engage with our Virtual Recruiting Assistant Christine here: **************************************************** OR TEXT: RBS to : ************** Ref #ZR Westfield, IN Richards Building Supply is a wholesale building material distributor serving 15 states with over 65 locations! As a family owned, operated and focused company, Richards Building Supply has spent nearly 50 years building a thriving and profitable organization, as well as invaluable business relationships. Richards stocks a comprehensive line of products such as residential and commercial roofing, siding, windows, decking, soffit, doors, molding, rainware, cabinets, and more! Learn more about us here : ************************************* Richards Building Supply believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today. It's more than a job, it is your Career! Submit your resume today to join our exciting and growing family.
    $34k-63k yearly est. 8d ago

Learn more about customer service representative jobs

How much does a customer service representative earn in West Lafayette, IN?

The average customer service representative in West Lafayette, IN earns between $24,000 and $40,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average customer service representative salary in West Lafayette, IN

$31,000

What are the biggest employers of Customer Service Representatives in West Lafayette, IN?

The biggest employers of Customer Service Representatives in West Lafayette, IN are:
  1. Circle K
  2. Domino's Pizza
  3. Graybar
  4. Kirby Risk
  5. Domino's Franchise
  6. Meron Financial Agency
  7. Mindy Deno-State Farm Agent
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