Customer service, shipping and receiving vs customer service advisor

Differences between customer service, shipping and receiving and customer service advisor duties and responsibilities

Customer service, shipping and receiving example responsibilities.

• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Receive in merchandise using RF unit.
• Start learning how to use Quickbooks.
• Process orders through WMS using RF scanner.
• Receive and ship both small and LTL shipments.
• Receive and organize UPS/FedEx and USPS packages for pickup by customers.
Show more

Customer service advisor example responsibilities.

• Manage the largest client pool in all of Finland, and update the CRM accordingly.
• Manage bi-weekly payroll duties and employment documentation.
• Provide excellent customer service and maintain cleanliness of work area
• Used all CRM systems to provide exceptional service to customers for the entire order process cycle
• Process all pick tickets and assign carriers, handle all shipping issues and RA's support other CSR's when need.
• Maintain stores organization, appearance, and cleanliness through corporate guidelines for visual merchandising inventory updates and standards.
Show more