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Customer service, shipping and receiving vs customer service clerk

The differences between customer services, shipping and receiving and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service, shipping and receiving and a customer service clerk. Additionally, a customer service clerk has an average salary of $33,566, which is higher than the $31,926 average annual salary of a customer service, shipping and receiving.

The top three skills for a customer service, shipping and receiving include customer service, shipping receiving and customer orders. The most important skills for a customer service clerk are customer service, basic math, and front end.

Customer service, shipping and receiving vs customer service clerk overview

Customer Service, Shipping And ReceivingCustomer Service Clerk
Yearly salary$31,926$33,566
Hourly rate$15.35$16.14
Growth rate-3%-4%
Number of jobs49,610361,383
Job satisfaction--
Most common degreeHigh School Diploma, 39%High School Diploma, 32%
Average age4340
Years of experience1212

Customer service, shipping and receiving vs customer service clerk salary

Customer services, shipping and receiving and customer service clerks have different pay scales, as shown below.

Customer Service, Shipping And ReceivingCustomer Service Clerk
Average salary$31,926$33,566
Salary rangeBetween $25,000 And $40,000Between $26,000 And $42,000
Highest paying City-Anchorage, AK
Highest paying state-Alaska
Best paying company-United States Courts
Best paying industry-Retail

Differences between customer service, shipping and receiving and customer service clerk education

There are a few differences between a customer service, shipping and receiving and a customer service clerk in terms of educational background:

Customer Service, Shipping And ReceivingCustomer Service Clerk
Most common degreeHigh School Diploma, 39%High School Diploma, 32%
Most common majorBusinessBusiness
Most common college--

Customer service, shipping and receiving vs customer service clerk demographics

Here are the differences between customer services, shipping and receiving' and customer service clerks' demographics:

Customer Service, Shipping And ReceivingCustomer Service Clerk
Average age4340
Gender ratioMale, 53.0% Female, 47.0%Male, 33.0% Female, 67.0%
Race ratioBlack or African American, 10.3% Unknown, 4.2% Hispanic or Latino, 21.8% Asian, 7.3% White, 55.7% American Indian and Alaska Native, 0.7%Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7%
LGBT Percentage6%7%

Differences between customer service, shipping and receiving and customer service clerk duties and responsibilities

Customer service, shipping and receiving example responsibilities.

  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Receive in merchandise using RF unit.
  • Start learning how to use Quickbooks.
  • Process orders through WMS using RF scanner.
  • Receive and ship both small and LTL shipments.
  • Receive and organize UPS/FedEx and USPS packages for pickup by customers.
  • Show more

Customer service clerk example responsibilities.

  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Show excellence in providing customer service satisfaction by packing then delivering groceries to customers' vehicles.
  • Hone in on and strengthen problem solving, quick thinking, and math skills.
  • Support RSA authentication service for remote customer using VPN access, with RSA token.
  • Help clients identify and resolve issues pertaining, but not limit to, VPN configuration, web hosting and domain registration.
  • Operate cash register, processing transactions with cash, credit card, debit, check, food stamp and WIC coupons.
  • Show more

Customer service, shipping and receiving vs customer service clerk skills

Common customer service, shipping and receiving skills
  • Customer Service, 36%
  • Shipping Receiving, 8%
  • Customer Orders, 6%
  • Inventory Control, 5%
  • Purchase Orders, 5%
  • Pallet Jack, 3%
Common customer service clerk skills
  • Customer Service, 13%
  • Basic Math, 12%
  • Front End, 11%
  • Math, 10%
  • Cash Handling, 9%
  • Customer Inquiries, 8%

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