Post job

Customer service, shipping and receiving vs shipping associate

The differences between customer services, shipping and receiving and shipping associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service, shipping and receiving and a shipping associate. Additionally, a shipping associate has an average salary of $33,137, which is higher than the $31,926 average annual salary of a customer service, shipping and receiving.

The top three skills for a customer service, shipping and receiving include customer service, shipping receiving and customer orders. The most important skills for a shipping associate are pallets, customer service, and phone calls.

Customer service, shipping and receiving vs shipping associate overview

Customer Service, Shipping And ReceivingShipping Associate
Yearly salary$31,926$33,137
Hourly rate$15.35$15.93
Growth rate-3%-3%
Number of jobs49,610171,689
Job satisfaction--
Most common degreeHigh School Diploma, 39%High School Diploma, 40%
Average age4343
Years of experience1212

Customer service, shipping and receiving vs shipping associate salary

Customer services, shipping and receiving and shipping associates have different pay scales, as shown below.

Customer Service, Shipping And ReceivingShipping Associate
Average salary$31,926$33,137
Salary rangeBetween $25,000 And $40,000Between $26,000 And $40,000
Highest paying City-Seattle, WA
Highest paying state-Washington
Best paying company-Nestlé
Best paying industry-Technology

Differences between customer service, shipping and receiving and shipping associate education

There are a few differences between a customer service, shipping and receiving and a shipping associate in terms of educational background:

Customer Service, Shipping And ReceivingShipping Associate
Most common degreeHigh School Diploma, 39%High School Diploma, 40%
Most common majorBusinessBusiness
Most common college--

Customer service, shipping and receiving vs shipping associate demographics

Here are the differences between customer services, shipping and receiving' and shipping associates' demographics:

Customer Service, Shipping And ReceivingShipping Associate
Average age4343
Gender ratioMale, 53.0% Female, 47.0%Male, 75.3% Female, 24.7%
Race ratioBlack or African American, 10.3% Unknown, 4.2% Hispanic or Latino, 21.8% Asian, 7.3% White, 55.7% American Indian and Alaska Native, 0.7%Black or African American, 10.7% Unknown, 4.2% Hispanic or Latino, 18.8% Asian, 7.4% White, 58.0% American Indian and Alaska Native, 0.7%
LGBT Percentage6%6%

Differences between customer service, shipping and receiving and shipping associate duties and responsibilities

Customer service, shipping and receiving example responsibilities.

  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Receive in merchandise using RF unit.
  • Start learning how to use Quickbooks.
  • Process orders through WMS using RF scanner.
  • Receive and ship both small and LTL shipments.
  • Receive and organize UPS/FedEx and USPS packages for pickup by customers.
  • Show more

Shipping associate example responsibilities.

  • Pick up mail and packages from USPS facilities.
  • Pick up & deliver mail to & from USPS processing center.
  • Create bill of ladings for LTL shipments for both international and domestic.
  • Develop a working knowledge of WMS systems to research inventory or print bills of lading.
  • Prepare paperwork & make pick-up arrangements for shipments to be transport by way of LTL trucks.
  • Gain basic understating of logistics and large-scale management.
  • Show more

Customer service, shipping and receiving vs shipping associate skills

Common customer service, shipping and receiving skills
  • Customer Service, 36%
  • Shipping Receiving, 8%
  • Customer Orders, 6%
  • Inventory Control, 5%
  • Purchase Orders, 5%
  • Pallet Jack, 3%
Common shipping associate skills
  • Pallets, 12%
  • Customer Service, 9%
  • Phone Calls, 7%
  • Math, 7%
  • Safety Procedures, 6%
  • WMS, 6%

Browse office and administrative jobs