Customer service supervisor jobs in Cascades, VA - 2,309 jobs

Boston Area or Washington, DC (Hybrid- 3 days a week in office) Posted 3 days ago Do you want to enable leading financial and philanthropic institutions to invest more capital into underserved communities and protect the planet? We are seeking a manager to join our Client team to support and grow into managing impact investment programs across leading private wealth and charitable institutions. CapShift is a mission-driven growth company working at the intersection of finance and impact. We offer a fast-paced, collaborative environment with a culture of personal development, creative freedom, and the partnership of a dedicated team. Our aim is to help mobilize hundreds of billions of dollars to funds and social enterprises tackling major social and environmental challenges. Responsibilities Institutional Account Support Work with our client leads to design and manage complex institutional relationships with senior leaders across the largest financial advisors, donor-advised fund (DAF) providers, family offices, and foundations Delight clients through strong relationships and exceptional customer service Work across CapShift's teams to help financial and philanthropic institutions get the most value out of CapShift's capabilities across research, marketing, operations, portfolio advisory, and technology Institutionalize client best practices across the CapShift team and strengthen technology-based processes to manage client accounts at scale Client Engagement Support our clients' advisors and sales teams to better utilize our tools and services to meet their clients' impact investing and philanthropic objectives - through written collateral, email campaigns, one on one meetings and more - we want you to bring new and creative ideas! Bring in the voice of the customer to help create and execute on an engagement plan in collaboration with other internal team leaders, while bringing client insights to our Product teams to help us build our roadmap Establish and monitor metrics of success across client relationships Opportunity to lead client relationships commensurate with prior experience Qualifications 3-5 years of relevant work experience Client service experience required - preferably in a financial services or other professional setting A desire to learn about wealth management, investment finance, or impact investing Extremely strong project management skills and an ability to critically review and prioritize projects Proactive, collaborative, thoughtful, self-motivated, detail-oriented, organized, and able to effectively communicate across multiple business units and stakeholders Eager to work in a high-growth, flexible startup environment in which employees are expected to take on multiple responsibilities and leadership positions Exceptional writing, proofreading, Advanced Excel, and PowerPoint skills required Experience with Salesforce CRM desired Alignment with CapShift's vision of systems change through mobilizing large amounts of capital into authentic impact investments across the Sustainable Development Goals How to apply Please submit your resume and a cover letter detailing why you would be a good fit for the role - including interest, key skills, academic qualifications, previous experience, and any other information you deem relevant - using the form below. CapShift offers competitive compensation along with an opportunity for employees to receive equity in the company. Apply Here First Name* Last Name* Email* Phone* Resume* No File Selected Upload No File Selected Upload Are you currently authorized to work in the United States?* Yes No Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Company in the United States?* Yes No How did you find out about this position? (Please note if you were referred by a CapShift team member). CapShift is an Equal Opportunity Employer and does not discriminate based on race, ethnicity, gender, religion, sexual orientation, age, physical ability, or involvement in the criminal justice system. We invite individuals with diverse life experiences and non-conventional backgrounds to apply. #J-18808-Ljbffr

Would you like to be part of a growing industry focused on outdoor recreation and work in an office setting with a small team that is focused on the success for our members? The Recreation Vehicle Dealers Association has a career opportunity for an exhibit sales and service specialist to join our staff. Reporting to the RVDA Marketing Director, the Exhibit Sales and Service Specialist is a key point of contact for the association's industry stakeholders. This role supports the full lifecycle of exhibit space and program sales-including Advertising, Vendor Training +Plus workshops, Sponsorships, and Partnerships. This position also assists with growing and supporting Associate Membership (industry-related, non-dealer members) while ensuring all exhibitors and sponsors receive exceptional service and administrative support. Essential Duties & Responsibilities Exhibitor Support & Relationship Management Success Liaison: Act as a point of contact for exhibitors and sponsors, ensuring their needs are met from initial inquiry through event execution. Associate Membership Support: Assist in growing the association's non-dealer member base by reaching out to industry-related companies to share membership benefits. Support the member lifecycle by processing renewals, entering data into iMIS, and distributing welcome emails and membership certificates. Application Processing: Review and verify exhibitor and membership applications, perform data entry, and maintain accuracy across databases (iMIS). Program Sales Support: Support the sales and coordination of Advertising, Vendor Training +Plus, Sponsorships, and Partnerships to help companies maximize their visibility. Proactive Relationship Care: Maintain consistent communication with Associate Members and exhibitors to provide timely updates, gather feedback, and support year-over-year retention. Operations & Administrative Support Workflow Coordination: Review and process applications for exhibitors and Program Sales, ensuring all data is accurate, properly formatted, and ready for system import. Financial Administration: Work with the accounting department to calculate and verify payments, issue invoices, and follow up on outstanding balances for space and sponsorships. Space & Logistics Management: Support the Director of Marketing in assigning exhibit space and distributing placements according to established guidelines and AutoCAD Lt floorplans. Database & Records Maintenance: Update Associate Member and Exhibitor profiles within iMIS to ensure all contact information and historical engagement data remain accurate and current. Onsite Support: Engage directly with exhibitors during the convention, walking the floor to provide real-time support and ensure compliance with event policies. Additionally, monitor Vendor Training +Plus workshops to provide onsite assistance and maintain accurate attendee counts for reporting. Working Conditions & Physical Requirements Location: Professional office setting in Fairfax, VA. Schedule: Monday-Friday, 8:30 am - 5:00 pm. Travel/Events: Ability to work evenings and weekends during the annual event. This role requires an onsite stay of 6-8 days for one convention. Physical Demands: Extensive computer use; ability to lift and carry up to 25 lbs.; ability to stand for long periods and walk several miles daily during annual event. Benefits RVDA provides a competitive benefits package that includes, but is not limited to, medical and dental insurance, paid vacation and sick leave, professional development opportunities, a 401k program, and recognition of all federal holidays. Qualifications Experience: Minimum of 1 year in event services, exhibition support, association membership, or a related administrative role. Communication: Excellent verbal and written skills; ability to remain professional and helpful during high-volume or high-stress interactions. Technical Proficiency: Proficiency in Microsoft Office is required. Familiarity with iMIS and AutoCAD Lt (for floorplan management) is highly preferred. Financial Aptitude: Strong attention to detail regarding invoices, payment tracking, and data entry. Problem Solving: A proactive, solutions-oriented approach to supporting Associate Members and exhibitors.PandoLogic. Category:Hospitality & Tourism, Keywords:Event Planner, Location:Fairfax, VA-22035

Superintendent - Mission Critical We are seeking an experienced Superintendent to oversee mission critical projects, specifically within data center construction and industrial environments. The ideal candidate will be responsible for managing on-site operations, ensuring projects are completed on time, within budget, and to the highest quality standards. This role requires significant travel and the ability to lead ground-up construction efforts in various settings including cold storage and manufacturing facilities. Key Responsibilities Oversee day-to-day operations of mission critical construction projects. Ensure compliance with safety regulations and industry standards. Coordinate with subcontractors, suppliers, and other stakeholders. Manage project timelines, budgets, and resources to ensure successful completion. Conduct regular site inspections to monitor progress and quality of work. Develop and maintain strong relationships with clients and project teams. Prepare and submit project reports and documentation. Lead and mentor on-site construction teams, fostering a culture of safety and excellence. Qualifications Proven experience as a Superintendent in mission critical construction projects. Strong knowledge of data center construction and industrial facilities. Experience with ground-up construction and cold storage facilities. Ability to travel as required for project needs. Excellent leadership and communication skills. Strong problem-solving abilities and attention to detail. Bachelor's degree in Construction Management, Engineering, or a related field preferred. For this position you must be currently authorized to work in the United States. We do not sponsor for this position. Email Your Resume In Word To Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also: rj.conner@cybercoders.com Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : AG21-1859769L742 -- in the email subject line for your application to be considered.*** RJ Conner - Recruiter For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 07/15/2025 and applications will be accepted on an ongoing basis until the position is filled or closed. CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.

Manager, Sales and Customer Service Manassas, VA, United States Full time Schedule $62,905- $104,650 Annually* * based on job, location, and schedule Job Description Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching. What You Will Do Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results Manage selling support, including the stockroom, signing, equipment, and merchandising Support other operational areas such as OMNI, Style, and Asset Protection Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues Work a flexible retail schedule, including days, evenings, holidays, and weekends Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities In addition to the essential duties mentioned above, other duties may be assigned Skills You Will Need Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues Communication Skills: Consistently clear and effective communicator, writer, and presenter Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices Who You Are Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply. Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in retail This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders May involve reaching above eye level Requires close vision, color vision, depth perception, and focus adjustment Able to work a flexible schedule based on department and company needs What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement Access the full menu of benefits offerings here. About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

A leading financial services company seeks an experienced AI/ML specialist to deliver innovative products aimed at transforming customer interactions. The role demands expertise in natural language processing, machine learning, and large language models. Candidates should possess a robust educational background in quantitative fields, significant experience with AWS, and proficiency in programming languages such as Python or R. This position emphasizes continuous learning and implementing advanced technological solutions for enhanced user experiences. #J-18808-Ljbffr

Thriveworks is currently seeking provisionally licensed individuals pursuing Washington Licensure as an LMHC in Bellingham, WA to provide remote or a mix of telehealth and face-to-face sessions. This role is eligible for a $12,500 ramp stipend for clinicians offering 25+ hours of availability per week. At Thriveworks, we're not just growing a practice-we're building a movement to transform mental health care. Founded and led by clinicians, we understand what it takes to support our team so they can focus on what they do best: delivering exceptional care. Who We Are Thriveworks is a trusted mental health provider with 340+ locations and a nationwide hybrid care model. We serve over 175,000 clients annually through more than 1.7 million sessions, and those numbers are growing. As a clinician-founded and clinician-led organization, we offer the tools, support, and community you need to build a fulfilling, long-term career. What We're Looking For We're hiring provisionally licensed clinicians in Washington who are ready to make a difference and grow with us. We're especially interested in: Full-time availability (30 hours/week - 25+ client visits with 5 hours administrative time including supervisory meetings). Behavioral health generalists (open to seeing couples/children, with our support) Clinicians who value autonomy and also enjoy being part of a team Strong character matters - we value integrity, openness, and a commitment to quality care Flexibility in your work schedule Qualifications: Must live and be seeking licensure in the state where services are provided A graduate of an approved 60-credit hour program Approved by the board as a LMHCA Graduate or Post-graduate work experience in a counseling setting treating depression and anxiety is required Graduate or Post-graduate work experience independently conducting intakes and diagnosing (preferred) according to the current DSM-5 under a licensed supervisor. Compensation: Up to $57,700 based on licensure type/level, session volume, and bonus opportunities. What We Provide We do the heavy lifting so you can focus on care. As a W2 employee, you'll receive: $12,500 ramp stipend for 25+ clinical hours/week Guaranteed, bi-weekly pay (no need to wait on reimbursement) FREE group and individual clinical supervision provided Paid orientation and annual pay increases PTO and flexible scheduling (7am-10pm, 7 days/week) No-show protection and caseload build within 90 days of credentialing Credentialing, billing, scheduling, and marketing support Health, dental, life, liability, and disability insurance options 401k with 3% employer match CEU reimbursement and free in-house training Opportunities for paid resident supervisory roles A vibrant clinical community-online and in person Monthly peer consultations and professional development A clear path for career growth and internal promotion A Place to Belong and Thrive Thriveworks is a certified Great Place to Work and a community built on inclusion, growth, and support. Whether you're seeking mentorship, advancement, or a place where your impact matters, you'll find it here. 93% of our team reports feeling included, and 87% say their work has purpose-and we think that says a lot. Ready to Join Us? Apply today to become part of a team that's changing mental health care for clients and clinicians alike. #LI-Hybrid #LI-MS1 Interested in joining Team Thriveworks? We're thrilled to meet you! With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team: Our recruiters and other team members will only email you from or email address. Our interviews will take place over Google Meet (not Microsoft Teams or Zoom) We will never ask you to purchase or send us equipment. If you see a scam related to Thriveworks, please report to . You can contact with any questions or concerns. Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team. By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.

AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience. Responsibilities include, and are not limited to: Support and provide immaculate service to customers in person Provide timely and accurate information to customer inquiries in a fast-paced environment Build rapport with customers and engage with them in an inviting, friendly, and professional manner Process customer orders and changes, according to corresponding policies and procedures Complete precise data entry Escalate unresolved issues in a timely manner, following policies and procedures Research required information using all available resources to satisfy customer inquiries Maintain a dynamic knowledge of all company procedures and policies Qualifications: A minimum of 4 years' experience working in a customer service role Superb communication skills, written and verbal Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office Excellent time management skills Must be able to prioritize tasks efficiently with minimum direction Detail and customer service centric

We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Dulles, VA. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting. Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset, attention to detail, and the ability to follow structured procedures in a fast-paced environment. Key Responsibilities Access Control & Compliance Monitor gates, turnstiles, and access points to ensure only authorized personnel enter. Verify worker credentials, badges, and compliance documentation. Issue and manage temporary badges and visitor passes. Report irregularities or noncompliance to site supervisors. Worker Onboarding & Assistance Guide workers and subcontractors through the digital onboarding process. Assist with account setup, documentation upload, and system login. Provide clear instructions on mobile check-ins, digital badges, and QR codes. Support multilingual onboarding as needed (tools/resources provided). First-Line Technical Support Serve as the first point of contact for access or credentialing issues. Troubleshoot basic technical problems (e.g., badge not scanning, login errors). Escalate more complex issues to centralized support following standard procedures. Maintain accurate records of support requests and resolutions. Customer Service & Communication Deliver professional, courteous assistance to workers and site staff. Communicate clearly and calmly when resolving issues. Relay feedback to supervisors to support process improvements. Performance Expectations Ensure smooth and timely worker access. Minimize delays by resolving issues efficiently. Maintain accuracy in compliance and credential checks. Provide a consistently positive support experience on site. Key Qualifications High school diploma or equivalent (some college or technical training preferred). Prior experience in field support, help desk, IT support, or site operations is a plus. Basic technical troubleshooting skills (hardware/software). Strong attention to detail and ability to follow structured protocols. Excellent communication and interpersonal skills. Ability to stand/walk for extended periods and work outdoors at site access points.

🚀 We're Hiring! Client Onboarding Specialist (Onsite - Fairfax, VA) 🕘 Schedule: Monday-Friday, 9:00 AM - 5:00 PM 💰 Pay: $18-$20/hour 🌱 Level: Entry-level / early career Looking to start or grow your career in a hands-on, people-focused role? This might be for you 👀 We're looking for a Client Onboarding Specialist to join a growing, well-established company in Fairfax, VA. You'll play a key role in making sure every new customer project gets off to a smooth start - working closely with Sales, Operations, and customers every day. This is a great opportunity if you're organized, reliable, enjoy helping people, and want to learn how a business runs from start to finish. ✨ What you'll be doing Coordinate new projects from contract to kickoff Communicate with customers during the onboarding process Support the Sales team with paperwork and follow-ups Keep CRM and internal systems accurate and up to date Partner with internal teams to keep everything moving smoothly Help ensure a great customer experience from day one 🎯 What we're looking for 1+ year of customer service, admin, or coordination experience Strong communication and organization skills Detail-oriented and dependable Comfortable using multiple systems and learning new tools Open to feedback and eager to grow 🌱 Able to work onsite in Fairfax, VA 👉 Important: This role is fully onsite. We're looking for candidates who live within ~30 minutes of Fairfax to ensure a comfortable daily commute. 💙 Why join? Stable, long-standing company Paid training and support from day one Growth opportunities Friendly, team-oriented environment A role where your work truly matters

Our client, a medical focused non-profit, is seeking a temporary Call Center Specialist to support their team! About The Job: Deliver a remarkable service experience to customers for various services. Respond timely and professionally to inquiries. Troubleshoot technical issues and diagnose errors on various applications. Administer the MCAT exam, Medical School Applications (AMCAS), and the Fee Assistance Program (FAP). Other tasks as assigned. About you: 2+ years of call center experience is required; 1+ year working in a metric-based environment. A bachelor's degree is required for this role. Proficiency in Microsoft Word, Excel, and Outlook. Organized/detail-oriented with excellent oral/written communication, multitasking, and customer service skills. Ability to resolve basic technical issues and work independently with minimal supervision. About the Position: Pays $20/hr with a potential raise in August. 7-month contract with a potential to extend. Hours are 9am-7pm. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Job Summary/Company: Sparks Group has partnered with a public services organization that recently secured a major contract to support disability services within public programs. This marks a new area of service for the organization, and we are seeking a Customer Care Manager with extensive knowledge of disability services and ADA compliance to help lead this important initiative. Due to this significant expansion in service offerings, the Customer Care Manager will be responsible for overseeing daily operations, maintaining high team standards, and ensuring exceptional customer satisfaction. If you have experience leading teams, possess strong communication skills, and can collaborate across all levels of an organization, we encourage you to apply! Responsibilities: Manage daily operations of a 24/7 contact center, ensuring efficiency, compliance, and high-quality service delivery, with a focus on supporting disability services. Lead and support staff through hiring, training, coaching, and performance management, ensuring team readiness to serve individuals with disabilities. Oversee scheduling operations, including managing fixed schedules, ASAP and future-dated reservations, and ensuring adequate coverage for disability-related service requests. Coordinate real-time dispatching of services, prioritizing timely and appropriate responses to both scheduled and urgent disability service needs. Monitor key performance indicators (e.g., call volume, response times, customer satisfaction) and adjust staffing and workflows to meet service goals and accessibility standards. Ensure full compliance with internal policies, ADA regulations, and other relevant disability service standards. Maintain accurate reporting and assist with budgeting, payroll, and reconciliation processes. Handle escalated customer and client issues, particularly those involving disability accommodations, ensuring timely and respectful resolution. Conduct quality assurance reviews and implement continuous improvement initiatives to enhance service delivery for individuals with disabilities. Oversee vendor relationships, including contract management and ensuring vendors meet accessibility and service expectations. Respond to emergencies and critical incidents, coordinating with internal teams and external partners to support individuals with disabilities effectively. Qualifications: Minimum of 5 years of experience in a contact center environment Proven track record of successfully managing a contact center Technical proficiency with scheduling software such as Trapeze, TransLoc, Via Mobility Solutions, or TripSpark Strong proven experience with disability services and ADA compliance Bachelor's degree preferred Ability to support a 24/7 operation, including during operational issues or emergencies Flexible availability to work varying shifts, including weekends

Schedule: 1,800 - 2,000 hours per year Salary Band: $140,000 - $160,000 (non-licensed) $160,00-$190,000 (licensed broker) $200,000+ (licensed attorneys) This law firm is home to highly motivated professionals distinguished by intellectual rigor, technical excellence, and a shared commitment to superior client service. The Customs Specialist plays a critical role in advising clients on complex import and trade compliance matters while contributing to a collaborative, high-performance environment focused on continuous improvement. Highly preferred to have a Licensed U.S. Customs Broker or licensed practitioners of Law. Key Responsibilities The Customs Specialist will provide substantive analysis and practical guidance across a broad range of customs and trade matters, including: Tariff classification, customs valuation, country-of-origin determinations, and entry requirements Identification of duty drawback opportunities and duty/fee savings strategies Advising on CBP automated systems, including ACE, post-entry audits, and focused assessment audits Supporting the design and implementation of compliance solutions, with an emphasis on automation and process optimization Assisting with due diligence reviews, privilege reviews, and audits of client records and files Conducting legal and factual research related to customs laws, regulations, markets, and industry standards Coordinating filings and communications with U.S. Customs and Border Protection and other government agencies Collaborating with attorneys, specialists, and clients to deliver accurate, timely, and strategic outcomes Qualifications Bachelor's degree or higher from an accredited college or university Customs Broker License strongly preferred. Trade Compliance Specialists or Import Specialists will be considered. Substantial experience in customs and international trade compliance, including roles such as: Licensed Customs Broke U.S. Customs Auditor Hands-on experience with CBP's ACE Portal Exceptional written and oral communication skills, with the ability to convey complex technical information clearly and precisely Strong research capabilities, including regulatory and factual analysis Proficiency with Microsoft Office applications, including Word, Excel, and Access Willingness to travel as required, internationally. This role rewards precision, judgment, and intellectual stamina. It suits someone who enjoys living at the intersection of law, logistics, and systems where a single classification decision can ripple across global supply chains.

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Mastic, NY. This is an in-office position. Responsibilities include but not limited to: Establish customer relationships and follow up with clients, as needed Develop new service opportunities with both existing and new clients Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate clients about insurance options Develop insurance quotes, makes sales presentations, and close sales Develop ongoing networking relationships Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Base plus Bonus and Commission Paid Time Off (vacation and personal/sick days) Retirement Plan Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Bilingual English/Spanish needed! Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. PI18bb9d193d99-30***********9

Job Description: The selected candidate will work as a Financial Management Team Lead to oversee the execution of task order requirements in support of the U.S. Army's Financial Improvement and Audit Readiness (FIAR) objectives. The Team Lead will be responsible for coordinating, tracking, and ensuring the successful completion of all assigned tasks under their respective task order award. This role includes direct engagement with Army civilian leadership, ownership of project progress reporting, and ensuring that financial improvement initiatives are executed in accordance with Army FIAR guidance and within the established period of performance. The Team Lead must be available during all core working hours and serve as the primary point of contact for their assigned task order. Full-Time/Part-Time: Full-Time Worksite details: National Capital Region (NCR), Fayetteville, NC, San Antonio, TX and Other Remote Locations Duties will include: Serve as the primary lead and point of contact for all assigned task order activities related to Army Financial Improvement and Audit Readiness (FIAR) objectives. Manage the execution, coordination, and tracking of tasks associated with audit remediation, internal controls testing, and corrective action implementation. Brief the Civilian Government Lead regularly on the status of assigned objectives, milestones, risks, and progress toward financial improvement goals. Monitor and ensure completion of Corrective Action Plans (CAPs) for Notices of Findings and Recommendations (NFRs) issued by external auditors. Support Test of Design (ToD) and Test of Operating Effectiveness (ToE) processes by coordinating documentation, managing timelines, and ensuring deliverable quality. Oversee coordination of Provided By Client (PBC) responses and audit documentation for site visits, walkthroughs, and testing activities. Review and validate Key Supporting Documentation (KSDs) for completeness, accuracy, and consistency with Army financial reporting requirements. Maintain clear communication with Army stakeholders and external auditors, ensuring alignment on financial processes, internal controls, and audit readiness efforts. Use Army systems (e.g., GFEBS, LMP, DPAS) to support audit documentation, data analysis, and financial control reviews. Track and report task order performance, manage team workflows, and escalate risks or delays to engagement management in a timely manner. Prepare and deliver briefings, updates, and reports to both internal and external stakeholders regarding progress toward task order objectives. Team Lead Responsibilities: Lead a team of consultants and analysts assigned to the task order; manage day-to-day execution of responsibilities and monitor individual progress. Ensure alignment of all work products with task order objectives, client expectations, and Army audit readiness standards. Provide coaching, mentoring, and technical guidance to team members to ensure high-quality deliverables and continued task momentum. Maintain availability during all designated core working hours to support client needs, team collaboration, and progress updates. Position Requirements: Bachelor's Degree in Accounting, Finance, Information Systems, or Business Management/Administration (if the individual did not receive a Bachelor's in one of these fields but received a Master's Degree in Accounting, Finance, Information Systems, Business Management/Administration, Mathematics, Statistics, Computer Science, Data Science, then the Master's may serve in place of the Bachelor's degree); one of the following active and current certifications issued by appropriate licensing authority: CPA, CIA, CISA, PMP, CGFM, CDFM, SAFe, or ITIL. Ten (10) years of experience with Federal financial management, including four (4) years of Federal accounting experience. Active minimum DoD SECRET Clearance is required. Candidate must be able to possess an interim SECRET clearance to be considered. Intermediate to advanced proficiency in the use of Microsoft Office Suites (especially Excel, PowerPoint, and Word). Well-developed and professional interpersonal skills. Ability to own work product development and demonstrate initiative and accountability for assigned task areas, effectively coordinating with team members and across various organizations. Ability to interact effectively with people at all organizational levels of the firm and client. Excellent verbal and written communication skills; detail oriented. Ability to work independently within a team environment and with a customer service focus. Strong organizational skills with ability to multi-task in a fast-paced, deadline-driven environment. Budgeted Salary for this position is between $120,000-$135,000. Why join Thompson Gray? Thompson Gray is a multi-year winner of the Huntsville/Madison County Chamber Best Places to Work, recognized for our exceptional company culture that values employees and customers alike. Competitive pay based on your qualifications Excellent benefits, including Health, Dental, Vision, Life, Short-Term and Long-Term Disability insurance, 401(k) plan with employer match Additional perks: TG Swag, Dependent Scholarship Program, Tuition Assistance for furthering education, Professional Development opportunities Generous time-off policies, including 18 days of paid time off, 10 Federal Holidays, and flexible scheduling Annual donation to the charity of your choice Regular team-building events, such as lunches, after-hours gatherings, seasonal family-friendly events, and an annual holiday party Join Thompson Gray and become part of a dynamic team committed to excellence, innovation, and community. Thompson Gray is an Equal Opportunity Employer and VEVRAA Federal Contractor. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, gender identity, sexual orientation or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability. Thompson Gray, Inc. welcomes minority and veteran applicants. #J-18808-Ljbffr

Posted Thursday, July 3, 2025 at 5:00 AM TSS is seeking a Document Processing Team Lead to support a federal agency in Silver Spring, MD. Duties and Responsibilities: Provides day-to-day supervision and leadership to Contractor personnel assigned to support specific task such as: data entry, mail processing, record filing, other specific tasks that may be added Monitors the day-to-day activities of contract staff assigned to the specific task as follows: assigns and schedules work projects, schedules special and non-routine functions, monitors day-to-day projects to ensure work completion in accordance with overall schedules, establishes priorities for projects assures the quality, quantity, and accuracy of work performed, schedules and coordinates contract employees' vacations, absences, overtime and related matters Assists in recruiting and screening of candidates to fill vacant positions assigned to the Contractor Trains and monitors the progress of Contractor staff assigned to the specific staff. Interfaces with the Program Manager, Deputy Program Manager, and/or potentially Government officials related to these tasks May also perform as an Team Leader for serving on this task for project providing leadership, guidance, troubleshooting support and failover support (during absences or vacancies) to other offices. Other duties as assigned. Required Skills and Experience: Bachelor's Degree 3-5 Years Management experience required, preferably over repeatable administrative tasks. Ability to respond intelligently and articulately to various requests from client liaisons, such as for explanations, actions, etc. Ability to supervise the labor categories assigned to that task or other supervisory equivalent experience. PMP preferred TSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement. #J-18808-Ljbffr

A consulting firm for government is seeking a Senior Global Investments Strategic Advisor in Alexandria, Virginia. The role requires significant experience in foreign investment risk management and leadership skills. Ideal candidates will have a strong background in national security or economics, along with an active TS/SCI clearance. The position focuses on supporting the US Department of Defense's investment analysis priorities to protect the Defense Industrial Base. #J-18808-Ljbffr

The Ford Agency is currently seeking a Member Retention Specialist to join the team-oriented membership department of a higher education association. The successful candidate will build relationships with members, and analyze data to develop member retention and engagement strategies for the short and long term. This is a great opportunity for someone who has solid experience in membership engagement in the higher education space and is looking to take on a strategic role. Responsibilities Include: Build strong relationships with members both individual and institutional Communicate regularly with members; informing them of benefits, daily activities, and answer their inquiries Implement strategic retention and outreach Develop and distribute member newsletter alongside leadership and communications teams Create member recognition programs and other initiatives for member engagement Analyze data and other metrics to improve member retention Collaborate with leadership on annual reports, and board materials related to membership trends Qualifications Include: Bachelor's Degree 3+ years professional experience in membership engagement, customer relations, or similar field Experience in higher education and associations required Experience with Salesforce or other CRM required Superb written and verbal communication skills Excellent time-management Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation. The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients. To see more positions available through The Ford Agency, please check out our website at ********************

Levine Music - Part-Time Customer Relations Associate Levine Music is a welcoming community where children and adults find lifelong inspiration and joy through learning, performing, listening to, and participating with others in music. Levine's core values - excellence and opportunity - infuse everything we do. Our distinguished faculty offers a broad and well‑rounded curriculum that provides a strong musical foundation for students of different ages, abilities, and interests. We strive to make Levine's education available to everyone. Hundreds of students receive substantial scholarship assistance; many more receive free instruction through fully funded, in‑school programs. Position Summary Primary responsibilities include all aspects of administration, communication, and customer service with customers and employees. Duties and Responsibilities, not limited to the following: Campus Support Perform front desk responsibilities Answer phones and provide information to the public regarding Levine Maintain essential knowledge of programs and events featured on the Levine website Check voicemail and return calls Maintain room reservation schedule Provide campus faculty support: maintain phone lists, place piano tuning requests, update mailboxes, assist with event set-ups when needed Provide administrative support for technology questions Coordinate with day, weekend, and part‑time front desk staff to ensure substitute coverage for vacation, sick days, and vacancies Event Management Set up, attend, and assist at concerts, student recitals, and special events Organize site support (equipment, warm‑up rooms, etc.) for scheduled events such as studio recitals, master classes, lectures, and jams Create programs for student recitals Assist with campus events and programs on assigned evenings and weekends Part-Time Work Schedule • Mondays: 3:00 PM - 9:00 PM • Fridays: 1:00 PM - 9:00 PM • Sundays at Silver Spring: 9:00 AM - 1 PM Weekends: Extra staffing opportunities available; average of 12+ hours per month Qualifications Pleasant and professional phone manner and demeanor Excellent interpersonal and customer service skills Previous customer service experience Strong computer skills, including Microsoft Word, Excel, Outlook, and database management Understanding of office practices with the ability to multitask Willingness to work in a team environment Hourly Rate $17.95 Equal Opportunity Statement Levine Music is an Equal Opportunity Employer. Levine Music's employment policy is committed to anti-discrimination of employees or applicants based on sex, gender identity or expression, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by law concerning any employment practices.

The Head of Member Experience serves as the strategic leader responsible for operational excellence, technology enablement, and a seamless, high-quality member experience. This role ensures team efficiency and continuous improvement across all service channels, acting as the bridge between Member Services, agentic agents, and leadership to translate on-the-ground insights into strategic action. Results Expected Leadership Execute our vision for seamless members experience that delivers Four Seasons like service across member communications, scheduling and onboarding Partner with other department leaders to ensure member issues are handled thoughtfully, on-time, in-full, including Sales & Marketing, Finance, and Market Leaders Hire and train team members that fit with our culture and deliver to our expected service levels Member Communications Continuous improvement of agentic responses for accuracy and next step decision from member tickets in Gorgias, building on prompting and structure created by the technology team Assist dev team in improving automated AI responses by contributing scenarios for the prompting and fine tuning responses. Work with dev team on defining rule sets for ticket assignments in Gorgias Audit customer communications (email, phone, chat, etc.) to ensure tone, accuracy, and consistency with brand standards Includes the monitoring of an “urgent” folder we're creating w/ AI Process Identify process issues and recommend improvements to streamline scheduling, onboarding, QA, and communication workflows. Technology Enhance Quiq messaging logic and communication flows to deliver accurate, relevant, and human-like responses to customer inquiries. Identify and lead integration opportunities between Quiq and Airtable (i.e. turning Quiq messages into Airtable repairs, merging Quiq conversations into the Member Comms section in Airtable, etc.) Evaluate and improve the customer portal (Softr) to improve usability, design, and overall member experience. Develop and maintain internal tech documentation and “how-to” guides for team tools (Quiq, Airtable, Gorgias, Softr). Customer Support Run point on high touch customer situations (escalations) that require triage and careful problem solving to maintain customer satisfaction. Define clear triggers and pathways (escalation protocols) for when issues should move from frontline reps to leadership. Metrics/Reporting KPI Development: Define and analyze KPIs for Member Services operations to measure onboarding efficiency, communication turnaround, and customer satisfaction, translating data into actionable insights. Create dashboards/reporting for leadership visibility on the above performance metrics. #J-18808-Ljbffr