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Customer service team lead salary
Average customer service team lead salary
$36,623
Understanding Customer Service Team Lead Salaries
The average salary for a Customer Service Team Lead in the United States is approximately $36,623 per year, equating to about $18 per hour. This role typically requires strong leadership skills and experience in customer service. Salaries can vary significantly based on factors such as years of experience, geographic location, and the specific industry.
Experience Levels Impacting Salary
Entry-level team leads may earn less, around $30,000, while those with extensive experience can command salaries upwards of $45,000. Advanced positions often include additional responsibilities, such as training staff and managing customer relations.
Top Paying States
States like California, New York, and Texas offer higher compensation due to the cost of living and demand for skilled leaders. Researching local salary data can help you identify competitive salary expectations in your area.
Career Advancement Opportunities
For those looking to grow in this field, pursuing certifications in customer service management or seeking roles in larger organizations can lead to higher pay and expanded responsibilities.
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Where can a Customer Service Team Lead earn more?
Customer service team lead salaries by experience level
Customer service team lead salary estimates from across the web
Average customer service team lead salary by state
The average customer service team lead salary in Rhode Island, Delaware, and Maryland are the highest in the U.S. The lowest average customer service team lead salary states are Arkansas, Nevada, and New Mexico.
- State view
- County view
Highest paying states for customer service team leads
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Delaware | $44,490 | $21.39 |
| 2 | Wyoming | $39,423 | $18.95 |
| 3 | Pennsylvania | $40,789 | $19.61 |
| 4 | Texas | $41,532 | $19.97 |
| 5 | Minnesota | $38,572 | $18.54 |
| 6 | Wisconsin | $41,356 | $19.88 |
| 7 | Maryland | $44,247 | $21.27 |
| 8 | Rhode Island | $45,132 | $21.70 |
| 9 | Connecticut | $41,136 | $19.78 |
| 10 | District of Columbia | $52,190 | $25.09 |
| 11 | Alaska | $41,820 | $20.11 |
| 12 | North Dakota | $42,143 | $20.26 |
| 13 | Michigan | $37,947 | $18.24 |
| 14 | Kansas | $38,761 | $18.64 |
| 15 | Arizona | $37,208 | $17.89 |
| 16 | South Dakota | $38,639 | $18.58 |
| 17 | Illinois | $37,296 | $17.93 |
| 18 | New York | $42,332 | $20.35 |
| 19 | Maine | $35,657 | $17.14 |
| 20 | Hawaii | $44,034 | $21.17 |
| 21 | New Jersey | $42,104 | $20.24 |
| 22 | Florida | $35,980 | $17.30 |
| 23 | North Carolina | $37,679 | $18.11 |
| 24 | Ohio | $36,183 | $17.40 |
| 25 | Iowa | $35,753 | $17.19 |
| 26 | Alabama | $34,143 | $16.41 |
| 27 | Massachusetts | $39,916 | $19.19 |
| 28 | Washington | $39,638 | $19.06 |
| 29 | California | $41,513 | $19.96 |
| 30 | Vermont | $37,426 | $17.99 |
| 31 | New Hampshire | $36,372 | $17.49 |
| 32 | Oregon | $37,651 | $18.10 |
| 33 | Utah | $33,996 | $16.34 |
| 34 | Tennessee | $33,711 | $16.21 |
| 35 | Indiana | $33,592 | $16.15 |
| 36 | Arkansas | $32,543 | $15.65 |
| 37 | Nebraska | $35,279 | $16.96 |
| 38 | Montana | $33,840 | $16.27 |
| 39 | Louisiana | $33,538 | $16.12 |
| 40 | Kentucky | $33,530 | $16.12 |
| 41 | Idaho | $32,746 | $15.74 |
| 42 | Colorado | $35,482 | $17.06 |
| 43 | Virginia | $37,096 | $17.83 |
| 44 | Oklahoma | $32,640 | $15.69 |
| 45 | Missouri | $34,283 | $16.48 |
| 46 | Nevada | $32,273 | $15.52 |
| 47 | West Virginia | $32,932 | $15.83 |
| 48 | New Mexico | $31,963 | $15.37 |
| 49 | South Carolina | $31,925 | $15.35 |
| 50 | Mississippi | $31,145 | $14.97 |
| 51 | Georgia | $29,409 | $14.14 |
Highest paying cities for customer service team leads
The highest-paying cities for customer service team leads are Baltimore, MD, New York, NY, and Parsippany-Troy Hills, NJ.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Baltimore, MD | $44,473 | $21.38 |
| 2 | New York, NY | $42,598 | $20.48 |
| 3 | Parsippany-Troy Hills, NJ | $41,916 | $20.15 |
| 4 | Austin, TX | $41,829 | $20.11 |
| 5 | San Francisco, CA | $41,752 | $20.07 |
| 6 | Franklin, WI | $41,435 | $19.92 |
| 7 | Philadelphia, PA | $41,237 | $19.83 |
| 8 | Needham, MA | $39,965 | $19.21 |
| 9 | Seattle, WA | $39,792 | $19.13 |
| 10 | Sioux Falls, SD | $38,734 | $18.62 |
| 11 | Topeka, KS | $38,688 | $18.60 |
| 12 | Saint Paul, MN | $38,628 | $18.57 |
| 13 | Detroit, MI | $38,208 | $18.37 |
| 14 | Chicago, IL | $37,471 | $18.01 |
| 15 | Portland, OR | $37,425 | $17.99 |
| 16 | Tempe, AZ | $37,190 | $17.88 |
| 17 | Charlotte, NC | $37,037 | $17.81 |
| 18 | Richmond, VA | $36,826 | $17.70 |
| 19 | Boca Raton, FL | $36,166 | $17.39 |
| 20 | Columbus, OH | $35,803 | $17.21 |
Customer service team lead salary details
A customer service team lead's salary ranges from $28,000 a year at the 10th percentile to $47,000 at the 90th percentile.
What is a customer service team lead's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $47,000 | $3,917 | $23 |
| 75th Percentile | $41,000 | $3,417 | $20 |
| Average | $36,623 | $3,052 | $18 |
| 25th Percentile | $32,000 | $2,667 | $15 |
| 10th Percentile | $28,000 | $2,333 | $13 |
Highest paying customer service team lead jobs
The highest paying types of customer service team leads are customer service expert, service lead, and customer service senior associate.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Care Advocate | $33,219 | $2,768 | $15.97 | 248,553 |
| International Customer Service Representative | $31,752 | $2,646 | $15.27 | 185,293 |
| Service Lead | $83,844 | $6,987 | $40.31 | 52,336 |
| Customer Service Administrator | $35,824 | $2,985 | $17.22 | 247,315 |
| Lead Customer Service Representative | $36,097 | $3,008 | $17.35 | 192,052 |
| Customer Service Representative Manager | $32,048 | $2,671 | $15.41 | 147,039 |
Top companies hiring customer service team leads now:
Which companies pay customer service team leads the most?
Customer service team lead salaries at Santander Bank and Accenture are the highest-paying according to our most recent salary estimates. In addition, the average customer service team lead salary at companies like Wellmark Blue Cross Blue Shield and AIG are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Santander Bank | $79,120 | $38.04 |
| 2 | Accenture | $57,865 | $27.82 |
| 3 | Wellmark Blue Cross Blue Shield | $55,382 | $26.63 |
| 4 | AIG | $54,804 | $26.35 |
| 5 | City of Detroit | $51,611 | $24.81 |
| 6 | Morgan Stanley | $51,265 | $24.65 |
| 7 | Brown University | $48,296 | $23.22 |
| 8 | Santander Private Banking International | $47,865 | $23.01 |
| 9 | Virginia Housing Development Authority | $46,589 | $22.40 |
| 10 | AO Architects | $46,387 | $22.30 |
| 11 | ICF | $45,952 | $22.09 |
| 12 | Stryker | $45,154 | $21.71 |
| 13 | Celanese | $44,038 | $21.17 |
| 14 | Uline | $43,694 | $21.01 |
| 15 | Kohler Co. | $43,649 | $20.99 |
| 16 | Thermo Fisher Scientific | $43,598 | $20.96 |
| 17 | University of Washington | $42,409 | $20.39 |
| 18 | Bank of America | $41,672 | $20.03 |
| 19 | Square | $41,159 | $19.79 |
| 20 | Organogenesis | $40,627 | $19.53 |
Wage gap by gender, race and education
Customer Service Team Lead salary by industry
The average customer service team lead salary varies across industries:
- The average customer service team lead salary in the insurance industry is $42,379, the highest of any industry.
- The average customer service team lead salary in the finance industry is $42,348.
- Customer service team leads in the professional industry earn an average salary of $32,015, the lowest of any industry.
Highest paying industries for customer service team leads
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Insurance | $42,379 | $20.37 |
| 2 | Finance | $42,348 | $20.36 |
| 3 | Manufacturing | $38,723 | $18.62 |
| 4 | Health Care | $36,787 | $17.69 |
| 5 | Technology | $34,805 | $16.73 |
| 6 | Retail | $33,607 | $16.16 |
| 7 | Professional | $32,015 | $15.39 |
High paying customer service team lead jobs
Customer service team lead salary trends
The average customer service team lead salary has risen by $5,336 over the last ten years. In 2014, the average customer service team lead earned $31,287 annually, but today, they earn $36,623 a year. That works out to a 11% change in pay for customer service team leads over the last decade.
Compare customer service team lead salaries for cities or states with the national average over time.
Average customer service team lead salary over time
Compare customer service team lead salaries for individual cities or states with the national average.
Customer service team lead salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $36,600 | $17.61 | +3.1% |
| 2024 | $35,500 | $17.06 | +2.8% |
| 2023 | $34,500 | $16.58 | +2.5% |
| 2022 | $33,600 | $16.16 | +1.8% |
| 2021 | $33,000 | $15.87 | +1.8% |
Recently added customer service team lead salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Weathertech | Customer Service Team Lead | Broomfield, CO | 06/29/2025 | $52,175 |
| Dig Chefs-In-Training | Customer Service Team Leader, University City | Philadelphia, PA | 06/29/2025 | $33,392 |
| Dig Chefs-In-Training | Customer Service Team Leader, RYE Brook | Rye Brook, NY | 06/29/2025 | $33,392 |
| BPS Direct | Team Lead Customer Service | Lone Tree, CO | 06/28/2025 | $39,653 |
| Teksystems | Digital Banking Customer Service Team Lead | Chicago, IL | 06/28/2025 | $52,175 |
| Uline | Customer Service Team Lead | Kenosha, WI | 06/28/2025 | $58,436 |
| Price Chopper | Assistant Customer Service Team Leader-Front End | Schenectady, NY | 06/28/2025 | $32,349 |
| Agilent Technologies | Customer Service-Team Lead | Wilmington, DE | 06/27/2025 | $51,215 |
| Charles River Laboratories | Customer Service Team Lead | Charleston, SC | 06/27/2025 | $55,000 |
| Dig | Customer Service Team Leader | Bridgewater, NJ | 06/27/2025 | $33,392 |
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