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The differences between customer solutions specialists and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer solutions specialist and a customer care specialist. Additionally, a customer solutions specialist has an average salary of $53,633, which is higher than the $32,427 average annual salary of a customer care specialist.
The top three skills for a customer solutions specialist include customer solutions, work ethic and product knowledge. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.
A customer solutions specialist is responsible for assisting customers with their inquiries and concerns, resolving technical issues and complaints, and implementing solutions for the best customer experience. Customer solutions specialists instruct the customers for the resolutions, guiding them according to instructions, and writing resolution reports for reference. They also promote the company's goods and services depending on the customers' needs, as well as processing orders and payments. A customer solutions specialist must have excellent organizational and communication skills, especially with multitasking, to update customers' information in the database while listening to their concerns.
A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
Customer solutions specialists and customer care specialists have different pay scales, as shown below.
| Customer Solutions Specialist | Customer Care Specialist | |
| Average salary | $53,633 | $32,427 |
| Salary range | Between $30,000 And $95,000 | Between $26,000 And $39,000 |
| Highest paying City | San Francisco, CA | Grand Forks, ND |
| Highest paying state | Washington | Hawaii |
| Best paying company | Microsoft | Axogen |
| Best paying industry | - | Insurance |
There are a few differences between a customer solutions specialist and a customer care specialist in terms of educational background:
| Customer Solutions Specialist | Customer Care Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer solutions specialists' and customer care specialists' demographics:
| Customer Solutions Specialist | Customer Care Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 30.2% Female, 69.8% |
| Race ratio | Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 18.2% Asian, 6.8% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |