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The differences between customer support associates and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support associate and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $34,878 average annual salary of a customer support associate.
The top three skills for a customer support associate include data entry, strong customer service and customer satisfaction. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Customer Support Associate | Associate Customer Service Representative | |
| Yearly salary | $34,878 | $35,215 |
| Hourly rate | $16.77 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 242,521 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer support associate's responsibilities revolve around assisting walk-in customers by answering inquiries, offering recommendations, issuing refunds, addressing complaints, and resolving it promptly and professionally. They may also provide support to clients through calls and correspondence, offering them products or services when necessary. There are also instances when they must perform follow-up calls, troubleshoot problems, and arrange appointments. Furthermore, as a customer support associate, it is essential to interact with clients in a friendly and efficient manner, ensuring customer satisfaction and quality service.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Customer support associates and associate customer service representatives have different pay scales, as shown below.
| Customer Support Associate | Associate Customer Service Representative | |
| Average salary | $34,878 | $35,215 |
| Salary range | Between $25,000 And $48,000 | Between $26,000 And $46,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | New Jersey | Massachusetts |
| Best paying company | Adobe | Deutsche Bank |
| Best paying industry | Technology | Finance |
There are a few differences between a customer support associate and an associate customer service representative in terms of educational background:
| Customer Support Associate | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer support associates' and associate customer service representatives' demographics:
| Customer Support Associate | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.1% Female, 65.9% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 21.1% Asian, 7.4% White, 52.7% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |