Customer support associate vs certified medical technician

The differences between customer support associates and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support associate and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $34,878 average annual salary of a customer support associate.

The top three skills for a customer support associate include data entry, strong customer service and customer satisfaction. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Customer support associate vs certified medical technician overview

	Customer Support Associate	Certified Medical Technician
Yearly salary	$34,878	$38,859
Hourly rate	$16.77	$18.68
Growth rate	-4%	5%
Number of jobs	242,521	164,424
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 28%
Average age	40	44
Years of experience	12	12

What does a customer support associate do?

A customer support associate's responsibilities revolve around assisting walk-in customers by answering inquiries, offering recommendations, issuing refunds, addressing complaints, and resolving it promptly and professionally. They may also provide support to clients through calls and correspondence, offering them products or services when necessary. There are also instances when they must perform follow-up calls, troubleshoot problems, and arrange appointments. Furthermore, as a customer support associate, it is essential to interact with clients in a friendly and efficient manner, ensuring customer satisfaction and quality service.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Customer support associate vs certified medical technician salary

Customer support associates and certified medical technicians have different pay scales, as shown below.

	Customer Support Associate	Certified Medical Technician
Average salary	$34,878	$38,859
Salary range	Between $25,000 And $48,000	Between $28,000 And $53,000
Highest paying City	San Francisco, CA	Denton, TX
Highest paying state	New Jersey	Alaska
Best paying company	Adobe	Favorite Healthcare Staffing
Best paying industry	Technology	Health Care

Differences between customer support associate and certified medical technician education

There are a few differences between a customer support associate and a certified medical technician in terms of educational background:

	Customer Support Associate	Certified Medical Technician
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	-	University of Connecticut

Customer support associate vs certified medical technician demographics

Here are the differences between customer support associates' and certified medical technicians' demographics:

	Customer Support Associate	Certified Medical Technician
Average age	40	44
Gender ratio	Male, 34.1% Female, 65.9%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 21.1% Asian, 7.4% White, 52.7% American Indian and Alaska Native, 0.7%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	8%

Differences between customer support associate and certified medical technician duties and responsibilities

Customer support associate example responsibilities.

Manage the use of DHL or FEDEX.
Achieve quarterly A/R objectives on a regular basis.
Negotiate freight rates and manage relationships with freight forwarders and shipping companies.
Organize company events and manage payroll.
Manage high volume weekly consultant payroll using PeopleSoft.
Create and track opportunities monitor using Microsoft CRM.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Customer support associate vs certified medical technician skills

Common customer support associate skills

Data Entry, 10%
Strong Customer Service, 6%
Customer Satisfaction, 5%
CSA, 5%
Inbound Calls, 4%
Health Insurance, 4%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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Office and Administrative Industry
Customer Support Associate
Customer Support Associate vs Certified Medical Technician

Updated January 8, 2025

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