Customer support associate vs customer service advocate

The differences between customer support associates and customer service advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support associate and a customer service advocate. Additionally, a customer support associate has an average salary of $34,878, which is higher than the $33,000 average annual salary of a customer service advocate.

The top three skills for a customer support associate include data entry, strong customer service and customer satisfaction. The most important skills for a customer service advocate are strong customer service, social work, and appointment scheduling.

Customer support associate vs customer service advocate overview

	Customer Support Associate	Customer Service Advocate
Yearly salary	$34,878	$33,000
Hourly rate	$16.77	$15.87
Growth rate	-4%	-4%
Number of jobs	242,521	211,969
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 40%
Average age	40	40
Years of experience	12	12

What does a customer support associate do?

A customer support associate's responsibilities revolve around assisting walk-in customers by answering inquiries, offering recommendations, issuing refunds, addressing complaints, and resolving it promptly and professionally. They may also provide support to clients through calls and correspondence, offering them products or services when necessary. There are also instances when they must perform follow-up calls, troubleshoot problems, and arrange appointments. Furthermore, as a customer support associate, it is essential to interact with clients in a friendly and efficient manner, ensuring customer satisfaction and quality service.

What does a customer service advocate do?

A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.

Customer support associate vs customer service advocate salary

Customer support associates and customer service advocates have different pay scales, as shown below.

	Customer Support Associate	Customer Service Advocate
Average salary	$34,878	$33,000
Salary range	Between $25,000 And $48,000	Between $27,000 And $39,000
Highest paying City	San Francisco, CA	Danvers, MA
Highest paying state	New Jersey	Alaska
Best paying company	Adobe	Committee for Public Counsel Services
Best paying industry	Technology	Insurance

Differences between customer support associate and customer service advocate education

There are a few differences between a customer support associate and a customer service advocate in terms of educational background:

	Customer Support Associate	Customer Service Advocate
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	-

Customer support associate vs customer service advocate demographics

Here are the differences between customer support associates' and customer service advocates' demographics:

	Customer Support Associate	Customer Service Advocate
Average age	40	40
Gender ratio	Male, 34.1% Female, 65.9%	Male, 25.6% Female, 74.4%
Race ratio	Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 21.1% Asian, 7.4% White, 52.7% American Indian and Alaska Native, 0.7%	Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer support associate and customer service advocate duties and responsibilities

Customer support associate example responsibilities.

Manage the use of DHL or FEDEX.
Achieve quarterly A/R objectives on a regular basis.
Negotiate freight rates and manage relationships with freight forwarders and shipping companies.
Organize company events and manage payroll.
Manage high volume weekly consultant payroll using PeopleSoft.
Create and track opportunities monitor using Microsoft CRM.

Customer service advocate example responsibilities.

Manage and motivate VAS teams to achieve KPI, s assign by management.
Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
Help create and edit HTML coding to fit customer requests.
Conduct wine and food tastings on-site to boost brand knowledge while consistentlyexceeding sales goals.
Assist customer's with editing their business websites and coaching the basics in HTML.

Customer support associate vs customer service advocate skills

Common customer support associate skills

Data Entry, 10%
Strong Customer Service, 6%
Customer Satisfaction, 5%
CSA, 5%
Inbound Calls, 4%
Health Insurance, 4%

Common customer service advocate skills

Strong Customer Service, 29%
Social Work, 8%
Appointment Scheduling, 8%
Compassion, 7%
Phone Calls, 5%
Health Insurance, 4%

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Office and Administrative Industry
Customer Support Associate
Customer Support Associate vs Customer Service Advocate

Updated January 8, 2025

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