Customer support associate vs customer support coordinator

The differences between customer support associates and customer support coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support associate and a customer support coordinator. Additionally, a customer support coordinator has an average salary of $37,136, which is higher than the $34,878 average annual salary of a customer support associate.

The top three skills for a customer support associate include data entry, strong customer service and customer satisfaction. The most important skills for a customer support coordinator are POS, front end, and customer support.

Customer support associate vs customer support coordinator overview

	Customer Support Associate	Customer Support Coordinator
Yearly salary	$34,878	$37,136
Hourly rate	$16.77	$17.85
Growth rate	-4%	-4%
Number of jobs	242,521	259,956
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does a customer support associate do?

A customer support associate's responsibilities revolve around assisting walk-in customers by answering inquiries, offering recommendations, issuing refunds, addressing complaints, and resolving it promptly and professionally. They may also provide support to clients through calls and correspondence, offering them products or services when necessary. There are also instances when they must perform follow-up calls, troubleshoot problems, and arrange appointments. Furthermore, as a customer support associate, it is essential to interact with clients in a friendly and efficient manner, ensuring customer satisfaction and quality service.

What does a customer support coordinator do?

A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.

Customer support associate vs customer support coordinator salary

Customer support associates and customer support coordinators have different pay scales, as shown below.

	Customer Support Associate	Customer Support Coordinator
Average salary	$34,878	$37,136
Salary range	Between $25,000 And $48,000	Between $25,000 And $53,000
Highest paying City	San Francisco, CA	San Jose, CA
Highest paying state	New Jersey	Massachusetts
Best paying company	Adobe	Arrow Electronics
Best paying industry	Technology	Technology

Differences between customer support associate and customer support coordinator education

There are a few differences between a customer support associate and a customer support coordinator in terms of educational background:

	Customer Support Associate	Customer Support Coordinator
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Customer support associate vs customer support coordinator demographics

Here are the differences between customer support associates' and customer support coordinators' demographics:

	Customer Support Associate	Customer Support Coordinator
Average age	40	40
Gender ratio	Male, 34.1% Female, 65.9%	Male, 42.9% Female, 57.1%
Race ratio	Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 21.1% Asian, 7.4% White, 52.7% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 20.4% Asian, 6.9% White, 54.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer support associate and customer support coordinator duties and responsibilities

Customer support associate example responsibilities.

Manage the use of DHL or FEDEX.
Achieve quarterly A/R objectives on a regular basis.
Negotiate freight rates and manage relationships with freight forwarders and shipping companies.
Organize company events and manage payroll.
Manage high volume weekly consultant payroll using PeopleSoft.
Create and track opportunities monitor using Microsoft CRM.

Customer support coordinator example responsibilities.

Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Draft e-mail and correspondence create and revise PowerPoint presentations, order office supplies; maintain general files.
Prepare PowerPoint presentations along with designing and editing promotional materials.
Maintain institutional standards per HIPAA guidelines of patient confidentiality as well as institutional goals to maintain great customer service.
Provide front-line support to customers with any issue, whether technical or billing/account-relate, for their business VoIP plans.
Provide outstanding professional phone and email communication services to high priority PayPal customers.

Customer support associate vs customer support coordinator skills

Common customer support associate skills

Data Entry, 10%
Strong Customer Service, 6%
Customer Satisfaction, 5%
CSA, 5%
Inbound Calls, 4%
Health Insurance, 4%

Common customer support coordinator skills

POS, 18%
Front End, 13%
Customer Support, 9%
Customer Interaction, 9%
Data Entry, 6%
Logistics, 4%

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Customer Support Associate
Customer Support Associate vs Customer Support Coordinator

Updated January 8, 2025

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