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The differences between customer support associates and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support associate and a sales associate and customer service. Additionally, a customer support associate has an average salary of $34,878, which is higher than the $28,654 average annual salary of a sales associate and customer service.
The top three skills for a customer support associate include data entry, strong customer service and customer satisfaction. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.
| Customer Support Associate | Sales Associate And Customer Service | |
| Yearly salary | $34,878 | $28,654 |
| Hourly rate | $16.77 | $13.78 |
| Growth rate | -4% | -4% |
| Number of jobs | 242,521 | 298,588 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | High School Diploma, 34% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer support associate's responsibilities revolve around assisting walk-in customers by answering inquiries, offering recommendations, issuing refunds, addressing complaints, and resolving it promptly and professionally. They may also provide support to clients through calls and correspondence, offering them products or services when necessary. There are also instances when they must perform follow-up calls, troubleshoot problems, and arrange appointments. Furthermore, as a customer support associate, it is essential to interact with clients in a friendly and efficient manner, ensuring customer satisfaction and quality service.
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
Customer support associates and sales associate and customer services have different pay scales, as shown below.
| Customer Support Associate | Sales Associate And Customer Service | |
| Average salary | $34,878 | $28,654 |
| Salary range | Between $25,000 And $48,000 | Between $21,000 And $38,000 |
| Highest paying City | San Francisco, CA | Bellevue, WA |
| Highest paying state | New Jersey | Connecticut |
| Best paying company | Adobe | GEICO |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a customer support associate and a sales associate and customer service in terms of educational background:
| Customer Support Associate | Sales Associate And Customer Service | |
| Most common degree | Bachelor's Degree, 57% | High School Diploma, 34% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer support associates' and sales associate and customer services' demographics:
| Customer Support Associate | Sales Associate And Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.1% Female, 65.9% | Male, 39.8% Female, 60.2% |
| Race ratio | Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 21.1% Asian, 7.4% White, 52.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |