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Data communications specialist vs help desk specialist

The differences between data communications specialists and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a data communications specialist has an average salary of $71,632, which is higher than the $51,065 average annual salary of a help desk specialist.

The top three skills for a data communications specialist include switches, routers and troubleshoot. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.

Data communications specialist vs help desk specialist overview

Data Communications SpecialistHelp Desk Specialist
Yearly salary$71,632$51,065
Hourly rate$34.44$24.55
Growth rate5%10%
Number of jobs120,03475,004
Job satisfaction--
Most common degreeBachelor's Degree, 48%Bachelor's Degree, 48%
Average age4542
Years of experience-2

Data communications specialist vs help desk specialist salary

Data communications specialists and help desk specialists have different pay scales, as shown below.

Data Communications SpecialistHelp Desk Specialist
Average salary$71,632$51,065
Salary rangeBetween $52,000 And $97,000Between $35,000 And $73,000
Highest paying CityRichmond, VANew York, NY
Highest paying stateVirginiaAlaska
Best paying companyCitiSchulte Roth & Zabel
Best paying industryFinanceTechnology

Differences between data communications specialist and help desk specialist education

There are a few differences between a data communications specialist and a help desk specialist in terms of educational background:

Data Communications SpecialistHelp Desk Specialist
Most common degreeBachelor's Degree, 48%Bachelor's Degree, 48%
Most common majorComputer ScienceComputer Science
Most common collegeStanford UniversityUniversity of Pennsylvania

Data communications specialist vs help desk specialist demographics

Here are the differences between data communications specialists' and help desk specialists' demographics:

Data Communications SpecialistHelp Desk Specialist
Average age4542
Gender ratioMale, 75.4% Female, 24.6%Male, 79.4% Female, 20.6%
Race ratioBlack or African American, 10.0% Unknown, 4.5% Hispanic or Latino, 14.0% Asian, 10.3% White, 60.9% American Indian and Alaska Native, 0.3%Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage7%11%

Differences between data communications specialist and help desk specialist duties and responsibilities

Data communications specialist example responsibilities.

  • Project manage the conversion/migration of Novell network resources to a Microsoft NT network.
  • Manage firewalls, endpoint encryption and other communications and systems security devices for large scale networks across distinct complicate infrastructure.
  • Provide PC and UNIX support for end-users.
  • Assist in building and support of LAN servers with Novell and NT client.
  • Consult on MBNA TCP/IP network restructuring.
  • Develop and test technical standards for HBOC using TCP/IP.
  • Show more

Help desk specialist example responsibilities.

  • Manage network software deployment, imaging/backup and unattend OS installations
  • Develop, implement, and support customized manage VPN solutions for customers.
  • Work as tier II/III technical support representative helping customers troubleshoot hardware/software problems in high volume call center.
  • Support CITRIX by resolving connectivity issues when problems are reported.
  • Assist clients with Cisco VoIP, or Cisco AnyConnect troubleshooting, and escalation to higher tiers, as necessary.
  • Repair PCs and printers install software supervise interns
  • Show more

Data communications specialist vs help desk specialist skills

Common data communications specialist skills
  • Switches, 12%
  • Routers, 9%
  • Troubleshoot, 7%
  • Fiber Optic, 5%
  • VoIP, 5%
  • Data Communications Equipment, 4%
Common help desk specialist skills
  • Customer Service, 13%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Desk Support, 6%
  • Phone Calls, 5%
  • Client Facing, 4%

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