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The differences between dispute resolution specialists and fraud specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a dispute resolution specialist, becoming a fraud specialist takes usually requires 2-4 years. Additionally, a dispute resolution specialist has an average salary of $38,649, which is higher than the $37,709 average annual salary of a fraud specialist.
The top three skills for a dispute resolution specialist include credit card, data entry and debit cards. The most important skills for a fraud specialist are fraud losses, inbound calls, and outbound calls.
| Dispute Resolution Specialist | Fraud Specialist | |
| Yearly salary | $38,649 | $37,709 |
| Hourly rate | $18.58 | $18.13 |
| Growth rate | -4% | 6% |
| Number of jobs | 22,578 | 19,890 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 42% |
| Average age | 40 | 43 |
| Years of experience | 12 | 4 |
A dispute resolution specialist focuses on solving disputes and problems on behalf of the clients. Although their responsibilities vary upon their company or institution of employment, it usually consists of investigating issues, studying all parties, gathering and analyzing data, performing risk assessments, and developing solutions and strategies that will be in favor of all parties. Moreover, a dispute resolution specialist usually works in a team setting, which requires an open line of communication for a smooth workflow.
A fraud specialist is responsible for tracking and monitoring illegal transactions on customers' financial accounts without the authorization of the account owner. Fraud specialists report any suspicious account movements and unusual transactions that may be risky to the financial institution and customers. They may suspend a flagged account temporarily until the investigation is complete, verifying all transaction details and keep all information confidential until further notice. A fraud specialist must have excellent communication and critical-thinking skills to identify and resolve financial cases immediately to prevent loss and reputational damage to the bank.
Dispute resolution specialists and fraud specialists have different pay scales, as shown below.
| Dispute Resolution Specialist | Fraud Specialist | |
| Average salary | $38,649 | $37,709 |
| Salary range | Between $27,000 And $54,000 | Between $25,000 And $56,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Goldman Sachs |
| Best paying industry | - | Finance |
There are a few differences between a dispute resolution specialist and a fraud specialist in terms of educational background:
| Dispute Resolution Specialist | Fraud Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between dispute resolution specialists' and fraud specialists' demographics:
| Dispute Resolution Specialist | Fraud Specialist | |
| Average age | 40 | 43 |
| Gender ratio | Male, 34.0% Female, 66.0% | Male, 37.3% Female, 62.7% |
| Race ratio | Black or African American, 11.1% Unknown, 6.0% Hispanic or Latino, 19.0% Asian, 5.1% White, 57.9% American Indian and Alaska Native, 0.9% | Black or African American, 8.6% Unknown, 3.9% Hispanic or Latino, 9.6% Asian, 10.0% White, 67.6% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 7% | 4% |