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The differences between engineering support specialists and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an engineering support specialist and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $70,461 average annual salary of an engineering support specialist.
The top three skills for an engineering support specialist include engineering support, CAD and data entry. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Engineering Support Specialist | Support Analyst | |
| Yearly salary | $70,461 | $75,989 |
| Hourly rate | $33.88 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 159,095 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An engineering support specialist's role is vital, especially as it relates to security and databases. They ensure that all technicalities of the project, be it for the support, maintenance, or machines' operation instructions, function well. They perform troubleshooting and system updating if needed. They can also recommend ways to improve the operation by reviewing existing programs and applying new upgrades as allowed and suitable for the system. They should report any malfunctions to personnel concerned.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Engineering support specialists and support analysts have different pay scales, as shown below.
| Engineering Support Specialist | Support Analyst | |
| Average salary | $70,461 | $75,989 |
| Salary range | Between $47,000 And $104,000 | Between $50,000 And $114,000 |
| Highest paying City | San Mateo, CA | Jersey City, NJ |
| Highest paying state | Delaware | New Jersey |
| Best paying company | Sun Pharmaceutical Industries Inc. | The Citadel |
| Best paying industry | Technology | Finance |
There are a few differences between an engineering support specialist and a support analyst in terms of educational background:
| Engineering Support Specialist | Support Analyst | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between engineering support specialists' and support analysts' demographics:
| Engineering Support Specialist | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.3% Female, 35.7% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 10.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.5% White, 56.5% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |