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The differences between federal programs managers and contact center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a federal programs manager has an average salary of $67,453, which is higher than the $57,880 average annual salary of a contact center manager.
The top three skills for a federal programs manager include program management, federal government and customer satisfaction. The most important skills for a contact center manager are professional development, IVR, and project management.
| Federal Programs Manager | Contact Center Manager | |
| Yearly salary | $67,453 | $57,880 |
| Hourly rate | $32.43 | $27.83 |
| Growth rate | 5% | 6% |
| Number of jobs | 63,881 | 117,401 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | - | - |
A federal programs manager's primary responsibility is organizing activities for a company or organization. They help develop program plans, allocate budgets, manage staff, and oversee programs. They review changes to federal, state, or local legislation to ensure that a company's programs adhere to all legal guidelines.
A contact center manager is responsible for supervising and assisting the contact center staff in providing the highest customer service by responding to customers' inquiries and concerns and resolving their complaints. Contact center managers monitor the staff's performance and efficiency and strategize techniques to increase productivity and customer relations. They also provide regular coaching to identify the team members' strengths and weaknesses and to customize individual plans to reach goals and objectives. A contact center manager must have excellent communication and leadership skills, especially in encouraging the team to achieve maximum efforts and development.
Federal programs managers and contact center managers have different pay scales, as shown below.
| Federal Programs Manager | Contact Center Manager | |
| Average salary | $67,453 | $57,880 |
| Salary range | Between $36,000 And $123,000 | Between $28,000 And $119,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New Jersey |
| Best paying company | - | Capgemini |
| Best paying industry | - | - |
There are a few differences between a federal programs manager and a contact center manager in terms of educational background:
| Federal Programs Manager | Contact Center Manager | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between federal programs managers' and contact center managers' demographics:
| Federal Programs Manager | Contact Center Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 55.6% Female, 44.4% | Male, 50.7% Female, 49.3% |
| Race ratio | Black or African American, 7.9% Unknown, 4.7% Hispanic or Latino, 13.3% Asian, 7.9% White, 65.6% American Indian and Alaska Native, 0.7% | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 8.9% White, 65.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |