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The differences between field services analysts and client services analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field services analyst and a client services analyst. Additionally, a field services analyst has an average salary of $64,669, which is higher than the $63,202 average annual salary of a client services analyst.
The top three skills for a field services analyst include troubleshoot, technical support and IP. The most important skills for a client services analyst are customer service, client service, and powerpoint.
| Field Services Analyst | Client Services Analyst | |
| Yearly salary | $64,669 | $63,202 |
| Hourly rate | $31.09 | $30.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 105,427 | 97,374 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 71% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Field Services Analyst provides analytical services to optimize the operations of businesses. They typically perform extensive market research and analyses, conduct risk assessments, gather and analyze data to identify current procedures' weaknesses and strengths and implement solutions against problem areas. A Field Services Analyst draws conclusions and recommendations to resolve issues or enhance overall processes through their research findings. They must develop strategies to promote the company's policies and regulations, creating new ones as needed.
A client service analyst examines a customer service department's operation and gives directions on ways to enhance productivity and customer satisfaction levels. Customer service analysts can create strategies and techniques to improve the service department's effectiveness by using data, which includes customer satisfaction reports, complaint logs, and surveys. They are part of the customer service department, which can directly with customers helping to resolve issues and customer dissatisfaction. Their duties include gathering data and perform research, developing strategies, training employees in new processes and strategies.
Field services analysts and client services analysts have different pay scales, as shown below.
| Field Services Analyst | Client Services Analyst | |
| Average salary | $64,669 | $63,202 |
| Salary range | Between $42,000 And $98,000 | Between $41,000 And $96,000 |
| Highest paying City | - | Westport, CT |
| Highest paying state | - | Connecticut |
| Best paying company | - | Morgan Lewis |
| Best paying industry | - | Finance |
There are a few differences between a field services analyst and a client services analyst in terms of educational background:
| Field Services Analyst | Client Services Analyst | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 71% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between field services analysts' and client services analysts' demographics:
| Field Services Analyst | Client Services Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 90.5% Female, 9.5% | Male, 50.5% Female, 49.5% |
| Race ratio | Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 15.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |