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The differences between field services analysts and customer service analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field services analyst and a customer service analyst. Additionally, a field services analyst has an average salary of $64,669, which is higher than the $45,169 average annual salary of a customer service analyst.
The top three skills for a field services analyst include troubleshoot, technical support and IP. The most important skills for a customer service analyst are SQL, data analysis, and powerpoint.
| Field Services Analyst | Customer Service Analyst | |
| Yearly salary | $64,669 | $45,169 |
| Hourly rate | $31.09 | $21.72 |
| Growth rate | 10% | 10% |
| Number of jobs | 105,427 | 151,770 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Field Services Analyst provides analytical services to optimize the operations of businesses. They typically perform extensive market research and analyses, conduct risk assessments, gather and analyze data to identify current procedures' weaknesses and strengths and implement solutions against problem areas. A Field Services Analyst draws conclusions and recommendations to resolve issues or enhance overall processes through their research findings. They must develop strategies to promote the company's policies and regulations, creating new ones as needed.
A customer service analyst's role is to conduct research and analysis on the customer service processes, ensuring profitability and efficiency. Their responsibilities revolve around devising strategies to improve performances and services, identifying consumer needs and opportunities, and maintaining records and databases. A customer service analyst may also respond to calls and inquiries, arrange schedules, and address concerns and issues, resolving them promptly and professionally. Furthermore, it is essential to coordinate with different departments, all while implementing the company's policies and regulations.
Field services analysts and customer service analysts have different pay scales, as shown below.
| Field Services Analyst | Customer Service Analyst | |
| Average salary | $64,669 | $45,169 |
| Salary range | Between $42,000 And $98,000 | Between $25,000 And $79,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Citi |
| Best paying industry | - | Finance |
There are a few differences between a field services analyst and a customer service analyst in terms of educational background:
| Field Services Analyst | Customer Service Analyst | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 58% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field services analysts' and customer service analysts' demographics:
| Field Services Analyst | Customer Service Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 90.5% Female, 9.5% | Male, 37.1% Female, 62.9% |
| Race ratio | Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 15.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |