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The differences between field services analysts and desktop support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field services analyst and a desktop support analyst. Additionally, a field services analyst has an average salary of $64,669, which is higher than the $48,674 average annual salary of a desktop support analyst.
The top three skills for a field services analyst include troubleshoot, technical support and IP. The most important skills for a desktop support analyst are desktop support, customer service, and computer system.
| Field Services Analyst | Desktop Support Analyst | |
| Yearly salary | $64,669 | $48,674 |
| Hourly rate | $31.09 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 105,427 | 99,621 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Field Services Analyst provides analytical services to optimize the operations of businesses. They typically perform extensive market research and analyses, conduct risk assessments, gather and analyze data to identify current procedures' weaknesses and strengths and implement solutions against problem areas. A Field Services Analyst draws conclusions and recommendations to resolve issues or enhance overall processes through their research findings. They must develop strategies to promote the company's policies and regulations, creating new ones as needed.
A desktop support analyst's role is to develop strategies and systems to improve and coordinate desktop support efforts. Their responsibilities revolve around testing and modifying existing networks and systems, providing corrective measures on issues and concerns, performing regular inspections, troubleshooting, and maintaining inventories on software, hardware, and other applications. Furthermore, as a desktop support analyst, it is essential to respond to calls and correspondence from clients, all while adhering to the policies and regulations of the company.
Field services analysts and desktop support analysts have different pay scales, as shown below.
| Field Services Analyst | Desktop Support Analyst | |
| Average salary | $64,669 | $48,674 |
| Salary range | Between $42,000 And $98,000 | Between $36,000 And $65,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Cambridge Associates |
| Best paying industry | - | Finance |
There are a few differences between a field services analyst and a desktop support analyst in terms of educational background:
| Field Services Analyst | Desktop Support Analyst | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 50% |
| Most common major | Computer Science | Computer Science |
| Most common college | Stanford University | Massachusetts Institute of Technology |
Here are the differences between field services analysts' and desktop support analysts' demographics:
| Field Services Analyst | Desktop Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 90.5% Female, 9.5% | Male, 87.9% Female, 12.1% |
| Race ratio | Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 15.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |