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Field services analyst vs hardware technician

The differences between field services analysts and hardware technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field services analyst and a hardware technician. Additionally, a field services analyst has an average salary of $64,669, which is higher than the $47,851 average annual salary of a hardware technician.

The top three skills for a field services analyst include troubleshoot, technical support and IP. The most important skills for a hardware technician are customer service, technical support, and network printers.

Field services analyst vs hardware technician overview

Field Services AnalystHardware Technician
Yearly salary$64,669$47,851
Hourly rate$31.09$23.01
Growth rate10%10%
Number of jobs105,42785,174
Job satisfaction--
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 40%
Average age4242
Years of experience22

What does a field services analyst do?

A Field Services Analyst provides analytical services to optimize the operations of businesses. They typically perform extensive market research and analyses, conduct risk assessments, gather and analyze data to identify current procedures' weaknesses and strengths and implement solutions against problem areas. A Field Services Analyst draws conclusions and recommendations to resolve issues or enhance overall processes through their research findings. They must develop strategies to promote the company's policies and regulations, creating new ones as needed.

What does a hardware technician do?

A hardware technician is typically in charge of providing technical support to clients or employees, ensuring efficiency and client satisfaction. In a company setting, a hardware technician is responsible for performing initial assessments on computer hardware, troubleshooting, diagnosing problems, and providing step by step solutions to solve the issues. They may also perform corrective repairs on problems and conduct regular maintenance checks to ensure the quality of equipment. Furthermore, as a hardware technician, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.

Field services analyst vs hardware technician salary

Field services analysts and hardware technicians have different pay scales, as shown below.

Field Services AnalystHardware Technician
Average salary$64,669$47,851
Salary rangeBetween $42,000 And $98,000Between $32,000 And $71,000
Highest paying City-San Francisco, CA
Highest paying state-Delaware
Best paying company-Apple
Best paying industry-Technology

Differences between field services analyst and hardware technician education

There are a few differences between a field services analyst and a hardware technician in terms of educational background:

Field Services AnalystHardware Technician
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 40%
Most common majorComputer ScienceComputer Science
Most common collegeStanford UniversityUniversity of Pennsylvania

Field services analyst vs hardware technician demographics

Here are the differences between field services analysts' and hardware technicians' demographics:

Field Services AnalystHardware Technician
Average age4242
Gender ratioMale, 90.5% Female, 9.5%Male, 90.0% Female, 10.0%
Race ratioBlack or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 15.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.0% White, 55.3% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between field services analyst and hardware technician duties and responsibilities

Field services analyst example responsibilities.

  • Manage the internal installs of the application on all relevant versions in order to test and QA new patch releases.
  • Migrate data from old PC to new.
  • Install, repair and maintain IBM touch screen POS systems.
  • Repair and support printers, servers, PC s and laptops for a major national bank.
  • Isolate faults, troubleshoot, conducts analyses of faults, and conducts repairs on computer equipment and peripheral devices.
  • Utilize remote assistance tools and on-line resources to troubleshoot and resolve computer hardware and software problems and network issues.
  • Show more

Hardware technician example responsibilities.

  • Manage resource allocation and work scheduling for UNIX restatement administrators across all the shifts.
  • Manage all customer network equipment including routers, switches, WLC's, AP's, and firewalls.
  • Manage trouble ticket queues in order to keep tickets within SLA's and to expedite high level issues.
  • Work to troubleshoot OS and hardware issue on many computers and peripherals.
  • Test and troubleshoot: reset bios and perform power-on-self-test on servers and PCs, perform power on tests on various electronics.
  • Update LAN spreadsheets with appropriate computer information.
  • Show more

Field services analyst vs hardware technician skills

Common field services analyst skills
  • Troubleshoot, 15%
  • Technical Support, 14%
  • IP, 8%
  • DNS, 7%
  • Computer System, 6%
  • Database Management Systems, 5%
Common hardware technician skills
  • Customer Service, 6%
  • Technical Support, 5%
  • Network Printers, 5%
  • Desktop Support, 5%
  • Test Equipment, 4%
  • Switches, 4%

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