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The differences between field services analysts and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field services analyst and a help desk analyst. Additionally, a field services analyst has an average salary of $64,669, which is higher than the $37,318 average annual salary of a help desk analyst.
The top three skills for a field services analyst include troubleshoot, technical support and IP. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.
| Field Services Analyst | Help Desk Analyst | |
| Yearly salary | $64,669 | $37,318 |
| Hourly rate | $31.09 | $17.94 |
| Growth rate | 10% | 10% |
| Number of jobs | 105,427 | 87,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Field Services Analyst provides analytical services to optimize the operations of businesses. They typically perform extensive market research and analyses, conduct risk assessments, gather and analyze data to identify current procedures' weaknesses and strengths and implement solutions against problem areas. A Field Services Analyst draws conclusions and recommendations to resolve issues or enhance overall processes through their research findings. They must develop strategies to promote the company's policies and regulations, creating new ones as needed.
Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.
Field services analysts and help desk analysts have different pay scales, as shown below.
| Field Services Analyst | Help Desk Analyst | |
| Average salary | $64,669 | $37,318 |
| Salary range | Between $42,000 And $98,000 | Between $26,000 And $52,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Pacific Investment Management Company LLC |
| Best paying industry | - | Government |
There are a few differences between a field services analyst and a help desk analyst in terms of educational background:
| Field Services Analyst | Help Desk Analyst | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 50% |
| Most common major | Computer Science | Computer Information Systems |
| Most common college | Stanford University | Stanford University |
Here are the differences between field services analysts' and help desk analysts' demographics:
| Field Services Analyst | Help Desk Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 90.5% Female, 9.5% | Male, 71.8% Female, 28.2% |
| Race ratio | Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 15.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |