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The differences between field services analysts and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field services analyst and a services desk technician. Additionally, a field services analyst has an average salary of $64,669, which is higher than the $42,123 average annual salary of a services desk technician.
The top three skills for a field services analyst include troubleshoot, technical support and IP. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.
| Field Services Analyst | Services Desk Technician | |
| Yearly salary | $64,669 | $42,123 |
| Hourly rate | $31.09 | $20.25 |
| Growth rate | 10% | 10% |
| Number of jobs | 105,427 | 145,853 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Field Services Analyst provides analytical services to optimize the operations of businesses. They typically perform extensive market research and analyses, conduct risk assessments, gather and analyze data to identify current procedures' weaknesses and strengths and implement solutions against problem areas. A Field Services Analyst draws conclusions and recommendations to resolve issues or enhance overall processes through their research findings. They must develop strategies to promote the company's policies and regulations, creating new ones as needed.
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
Field services analysts and services desk technicians have different pay scales, as shown below.
| Field Services Analyst | Services Desk Technician | |
| Average salary | $64,669 | $42,123 |
| Salary range | Between $42,000 And $98,000 | Between $31,000 And $55,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Forum Energy Technologies |
| Best paying industry | - | Government |
There are a few differences between a field services analyst and a services desk technician in terms of educational background:
| Field Services Analyst | Services Desk Technician | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 46% |
| Most common major | Computer Science | Information Technology |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between field services analysts' and services desk technicians' demographics:
| Field Services Analyst | Services Desk Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 90.5% Female, 9.5% | Male, 79.0% Female, 21.0% |
| Race ratio | Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 15.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |