Field services director vs client services manager

The differences between field services directors and client services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a field services director and a client services manager. Additionally, a field services director has an average salary of $158,461, which is higher than the $78,439 average annual salary of a client services manager.

The top three skills for a field services director include service delivery, inventory management and performance management. The most important skills for a client services manager are customer service, client service, and account management.

Field services director vs client services manager overview

	Field Services Director	Client Services Manager
Yearly salary	$158,461	$78,439
Hourly rate	$76.18	$37.71
Growth rate	12%	6%
Number of jobs	104,868	319,909
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 72%
Average age	45	44
Years of experience	6	6

Field services director vs client services manager salary

Field services directors and client services managers have different pay scales, as shown below.

	Field Services Director	Client Services Manager
Average salary	$158,461	$78,439
Salary range	Between $109,000 And $229,000	Between $54,000 And $113,000
Highest paying City	-	Washington, DC
Highest paying state	-	New Jersey
Best paying company	-	McKinsey & Company Inc
Best paying industry	-	Technology

Differences between field services director and client services manager education

There are a few differences between a field services director and a client services manager in terms of educational background:

	Field Services Director	Client Services Manager
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 72%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Field services director vs client services manager demographics

Here are the differences between field services directors' and client services managers' demographics:

	Field Services Director	Client Services Manager
Average age	45	44
Gender ratio	Male, 73.5% Female, 26.5%	Male, 39.3% Female, 60.7%
Race ratio	Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 14.1% Asian, 5.1% White, 63.1% American Indian and Alaska Native, 0.9%	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%
LGBT Percentage	14%	10%

Differences between field services director and client services manager duties and responsibilities

Field services director example responsibilities.

Segregate application and operations release functions into pre-defined windows to eliminate conflicting implementation schedules and manage dependencies and exceptions across organization.
Establish service level agreements (SLA) for each of the product offerings.
Develop KPIs to measure effectiveness of technicians and managers.
Establish operational KPIs, an organizational operating mechanism, and a revive culture of cost management.
Segregate application and operations release functions into pre-defined windows to eliminate conflicting implementation schedules and manage dependencies and exceptions across organization.
Develop a system to successfully maintain documentation to meet Medicaid standards for billing.

Client services manager example responsibilities.

Manage ITSM projects implementing ITIL best practices at client sites.
Manage BPO financial performance on a monthly basis staying within budget.
Use of CRM software, to manage numerous schedules of complex sales processes.
Manage accounts for existing and new partners; enter account and community information into SalesForce.
Create, implement and manage channel partner programs for a leading provider of security cloud solutions.
Manage a $400K infrastructure and telephony upgrade project for the implementation of a department-wide VoIP system.

Field services director vs client services manager skills

Common field services director skills

Service Delivery, 17%
Inventory Management, 10%
Performance Management, 8%
Employee Development, 6%
Direct Reports, 6%
KPIs, 5%

Common client services manager skills

Customer Service, 15%
Client Service, 11%
Account Management, 6%
Client Facing, 5%
Project Management, 5%
Home Health, 4%

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Field Services Director
Field Services Director vs Client Services Manager

Updated January 8, 2025

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