Field services director vs operations director

Differences between field services director and operations director duties and responsibilities

Field services director example responsibilities.

• Segregate application and operations release functions into pre-defined windows to eliminate conflicting implementation schedules and manage dependencies and exceptions across organization.
• Establish service level agreements (SLA) for each of the product offerings.
• Develop KPIs to measure effectiveness of technicians and managers.
• Establish operational KPIs, an organizational operating mechanism, and a revive culture of cost management.
• Segregate application and operations release functions into pre-defined windows to eliminate conflicting implementation schedules and manage dependencies and exceptions across organization.
• Develop a system to successfully maintain documentation to meet Medicaid standards for billing.

Operations director example responsibilities.

• Manage KPI reports from all warranty companies to ensure increasing sales and productivity.
• Spearhead governance, security and compliance initiatives to achieve SOX and PCI compliance.
• Manage a PMO style team to implement any changes across the global contact centers.
• Develop all marketing strategies and materials as well as personally managing key OEM and national accounts.
• Manage multiple vendor relationships for RFP development and review, contract negotiation, contract terms management, and accounts payable review.
• Provide leadership to manufacturing organization by aligning overall KPIs to achieve near term and long term business objectives.
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