Front desk clerk vs front desk concierge

The differences between front desk clerks and front desk concierges can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk concierge has an average salary of $30,292, which is higher than the $26,669 average annual salary of a front desk clerk.

The top three skills for a front desk clerk include reservations, customer service and night audit. The most important skills for a front desk concierge are reservations, PET, and customer service.

Front desk clerk vs front desk concierge overview

	Front Desk Clerk	Front Desk Concierge
Yearly salary	$26,669	$30,292
Hourly rate	$12.82	$14.56
Growth rate	-	-
Number of jobs	141,042	65,071
Job satisfaction	-	-
Most common degree	High School Diploma, 35%	Bachelor's Degree, 45%
Average age	37	37
Years of experience	-	-

What does a front desk clerk do?

Front desk clerks are responsible for welcoming office guests and accommodating any questions they may have. As their designation suggests, they are usually stationed at the entrance or front of the office. They are often the first company employee that a guest encounters upon reaching the office area. Front desk clerks should be familiar with the office space and the employees of the company so that they can effectively direct guests or visitors. Front desk clerks should also have a copy of the general schedule of appointments or meetings in the office so that they can let in guests accordingly. They also often do most of the administrative or clerical activities needed by the front office. They should have great interpersonal skills, patience, and communication skills.

What does a front desk concierge do?

As a front desk concierge, you act as the first point of contact between guests and your organization. You are to answer guest inquiries, direct phone calls, coordinate travel plans, and make guests feel welcome and valued. You are to uphold the company culture at all times. In the end, your countenance represents the company image.

Front desk clerk vs front desk concierge salary

Front desk clerks and front desk concierges have different pay scales, as shown below.

	Front Desk Clerk	Front Desk Concierge
Average salary	$26,669	$30,292
Salary range	Between $21,000 And $33,000	Between $22,000 And $40,000
Highest paying City	San Francisco, CA	Seattle, WA
Highest paying state	Hawaii	Washington
Best paying company	Hilton Grand Vacations	Gensler
Best paying industry	Retail	Media

Differences between front desk clerk and front desk concierge education

There are a few differences between a front desk clerk and a front desk concierge in terms of educational background:

	Front Desk Clerk	Front Desk Concierge
Most common degree	High School Diploma, 35%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	-

Front desk clerk vs front desk concierge demographics

Here are the differences between front desk clerks' and front desk concierges' demographics:

	Front Desk Clerk	Front Desk Concierge
Average age	37	37
Gender ratio	Male, 24.2% Female, 75.8%	Male, 38.9% Female, 61.1%
Race ratio	Black or African American, 10.9% Unknown, 6.5% Hispanic or Latino, 20.3% Asian, 9.4% White, 51.7% American Indian and Alaska Native, 1.3%	Black or African American, 10.9% Unknown, 6.6% Hispanic or Latino, 23.3% Asian, 10.1% White, 47.7% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between front desk clerk and front desk concierge duties and responsibilities

Front desk clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Deliver messages and run errands.
Job responsibilities consist of being a cashier, bagging groceries, assisting customers, stocking, cleaning, etc.
Cross-Train and provide back-up for PBX representatives when necessary.
Follow emergency procedures for evacuating property safely via PBX phone.
Advertise Ramada facilities by creating fliers, arranging promotions, and facilitating group reservations.

Front desk concierge example responsibilities.

Manage a high level of satisfaction for club level and VIP guests and make recommendations to enhance their experience.
Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
Recognize contraindications to laser hair removal before treatment begin and give all appropriate forms to patients before procedures.
Communicate with housekeeping & engineering team to ensure that the room's cleanliness & maintenance meets and exceeds guests' expectations.
Obtain accurate information from patients upon registration
Provide expertly craft PowerPoint presentations introducing tourists to the unrivaled beauty of Philadelphia's main and minor attractions.

Front desk clerk vs front desk concierge skills

Common front desk clerk skills

Reservations, 36%
Customer Service, 14%
Night Audit, 4%
Computer System, 4%
Room Availability, 4%
Guest Service, 3%

Common front desk concierge skills

Reservations, 21%
PET, 12%
Customer Service, 8%
Patients, 8%
Strong Customer Service, 7%
Front Desk Operations, 6%

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Front Desk Clerk
Front Desk Clerk vs Front Desk Concierge

Updated January 8, 2025

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