Front desk clerk vs front desk lead

The differences between front desk clerks and front desk leads can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk lead has an average salary of $29,851, which is higher than the $26,669 average annual salary of a front desk clerk.

The top three skills for a front desk clerk include reservations, customer service and night audit. The most important skills for a front desk lead are reservations, patients, and guest service.

Front desk clerk vs front desk lead overview

	Front Desk Clerk	Front Desk Lead
Yearly salary	$26,669	$29,851
Hourly rate	$12.82	$14.35
Growth rate	-	-
Number of jobs	141,042	74,010
Job satisfaction	-	-
Most common degree	High School Diploma, 35%	Bachelor's Degree, 39%
Average age	37	37
Years of experience	-	-

What does a front desk clerk do?

Front desk clerks are responsible for welcoming office guests and accommodating any questions they may have. As their designation suggests, they are usually stationed at the entrance or front of the office. They are often the first company employee that a guest encounters upon reaching the office area. Front desk clerks should be familiar with the office space and the employees of the company so that they can effectively direct guests or visitors. Front desk clerks should also have a copy of the general schedule of appointments or meetings in the office so that they can let in guests accordingly. They also often do most of the administrative or clerical activities needed by the front office. They should have great interpersonal skills, patience, and communication skills.

What does a front desk lead do?

A front desk lead acts as the face of an organization, being the first point of contact for visitors. To be a front desk lead means you are responsible for administering and managing workers who work in the front office or reception area, as well as welcoming and taking care of visitors. As a front desk lead, you must possess good communication skills, have good composure, be friendly, be computer literate, have problem-solving skills, along with organizational skills to handle guests.

Front desk clerk vs front desk lead salary

Front desk clerks and front desk leads have different pay scales, as shown below.

	Front Desk Clerk	Front Desk Lead
Average salary	$26,669	$29,851
Salary range	Between $21,000 And $33,000	Between $19,000 And $46,000
Highest paying City	San Francisco, CA	New York, NY
Highest paying state	Hawaii	New York
Best paying company	Hilton Grand Vacations	Microsoft
Best paying industry	Retail	Retail

Differences between front desk clerk and front desk lead education

There are a few differences between a front desk clerk and a front desk lead in terms of educational background:

	Front Desk Clerk	Front Desk Lead
Most common degree	High School Diploma, 35%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Front desk clerk vs front desk lead demographics

Here are the differences between front desk clerks' and front desk leads' demographics:

	Front Desk Clerk	Front Desk Lead
Average age	37	37
Gender ratio	Male, 24.2% Female, 75.8%	Male, 28.5% Female, 71.5%
Race ratio	Black or African American, 10.9% Unknown, 6.5% Hispanic or Latino, 20.3% Asian, 9.4% White, 51.7% American Indian and Alaska Native, 1.3%	Black or African American, 9.2% Unknown, 6.8% Hispanic or Latino, 22.3% Asian, 9.9% White, 50.3% American Indian and Alaska Native, 1.5%
LGBT Percentage	13%	13%

Differences between front desk clerk and front desk lead duties and responsibilities

Front desk clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Deliver messages and run errands.
Job responsibilities consist of being a cashier, bagging groceries, assisting customers, stocking, cleaning, etc.
Cross-Train and provide back-up for PBX representatives when necessary.
Follow emergency procedures for evacuating property safely via PBX phone.
Advertise Ramada facilities by creating fliers, arranging promotions, and facilitating group reservations.

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Front desk lead example responsibilities.

Manage VIP clientele by delivering exceptional customer service while using creative conflict resolution, when necessary.
Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Conduct in-person and telephone customer service, including guest check-in and booking reservations.
Perform PBX duties in the absence of an operator
Operate hotel PBX switchboard system and handles professional execution of guest calls, messages and amenities.
Collect co-payments when necessary and answer any necessary questions if ask by patients.

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Front desk clerk vs front desk lead skills

Common front desk clerk skills

Reservations, 36%
Customer Service, 14%
Night Audit, 4%
Computer System, 4%
Room Availability, 4%
Guest Service, 3%

Common front desk lead skills

Reservations, 17%
Patients, 8%
Guest Service, 8%
Phone Calls, 8%
Guest Satisfaction, 5%
Booking, 5%

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Updated January 8, 2025

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