Front desk clerk vs front desk representative

The differences between front desk clerks and front desk representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk representative has an average salary of $29,224, which is higher than the $26,669 average annual salary of a front desk clerk.

The top three skills for a front desk clerk include reservations, customer service and night audit. The most important skills for a front desk representative are reservations, customer service, and excellent guest.

Front desk clerk vs front desk representative overview

	Front Desk Clerk	Front Desk Representative
Yearly salary	$26,669	$29,224
Hourly rate	$12.82	$14.05
Growth rate	-	-
Number of jobs	141,042	140,332
Job satisfaction	-	-
Most common degree	High School Diploma, 35%	Bachelor's Degree, 38%
Average age	37	37
Years of experience	-	-

What does a front desk clerk do?

Front desk clerks are responsible for welcoming office guests and accommodating any questions they may have. As their designation suggests, they are usually stationed at the entrance or front of the office. They are often the first company employee that a guest encounters upon reaching the office area. Front desk clerks should be familiar with the office space and the employees of the company so that they can effectively direct guests or visitors. Front desk clerks should also have a copy of the general schedule of appointments or meetings in the office so that they can let in guests accordingly. They also often do most of the administrative or clerical activities needed by the front office. They should have great interpersonal skills, patience, and communication skills.

What does a front desk representative do?

A front desk representative is responsible for welcoming guests, processing their reservations, and responding to their inquiries and concerns. Front desk representatives perform various administrative and clerical duties as needed, ensuring customer satisfaction to generate revenues and increase profitability, as well as keeping the company's good reputation for clients' loyalty. They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department. A front desk representative must have excellent customer service and organizational skills to handle different visiting purposes of the guests.

Front desk clerk vs front desk representative salary

Front desk clerks and front desk representatives have different pay scales, as shown below.

	Front Desk Clerk	Front Desk Representative
Average salary	$26,669	$29,224
Salary range	Between $21,000 And $33,000	Between $22,000 And $37,000
Highest paying City	San Francisco, CA	Southampton, NY
Highest paying state	Hawaii	New York
Best paying company	Hilton Grand Vacations	Eye Consultants of Atlanta
Best paying industry	Retail	Retail

Differences between front desk clerk and front desk representative education

There are a few differences between a front desk clerk and a front desk representative in terms of educational background:

	Front Desk Clerk	Front Desk Representative
Most common degree	High School Diploma, 35%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	-

Front desk clerk vs front desk representative demographics

Here are the differences between front desk clerks' and front desk representatives' demographics:

	Front Desk Clerk	Front Desk Representative
Average age	37	37
Gender ratio	Male, 24.2% Female, 75.8%	Male, 27.2% Female, 72.8%
Race ratio	Black or African American, 10.9% Unknown, 6.5% Hispanic or Latino, 20.3% Asian, 9.4% White, 51.7% American Indian and Alaska Native, 1.3%	Black or African American, 10.0% Unknown, 6.6% Hispanic or Latino, 21.2% Asian, 10.0% White, 50.7% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between front desk clerk and front desk representative duties and responsibilities

Front desk clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Deliver messages and run errands.
Job responsibilities consist of being a cashier, bagging groceries, assisting customers, stocking, cleaning, etc.
Cross-Train and provide back-up for PBX representatives when necessary.
Follow emergency procedures for evacuating property safely via PBX phone.
Advertise Ramada facilities by creating fliers, arranging promotions, and facilitating group reservations.

Front desk representative example responsibilities.

Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Enter new and existing student information into MindBody.
Assist customers with setting up classes through MINDBODY.
Provide problem resolution services for guests and act as a professional representative for Simon while following myriad corporate policies and procedures.

Front desk clerk vs front desk representative skills

Common front desk clerk skills

Reservations, 36%
Customer Service, 14%
Night Audit, 4%
Computer System, 4%
Room Availability, 4%
Guest Service, 3%

Common front desk representative skills

Reservations, 25%
Customer Service, 10%
Excellent Guest, 7%
Computer System, 5%
Patients, 5%
Cash Handling, 5%

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Front Desk Clerk
Front Desk Clerk vs Front Desk Representative

Updated January 8, 2025

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