Front desk clerk vs front desk staff

The differences between front desk clerks and front desk staff can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk staff has an average salary of $28,916, which is higher than the $26,669 average annual salary of a front desk clerk.

The top three skills for a front desk clerk include reservations, customer service and night audit. The most important skills for a front desk staff are customer service, check-in, and facility tours.

Front desk clerk vs front desk staff overview

	Front Desk Clerk	Front Desk Staff
Yearly salary	$26,669	$28,916
Hourly rate	$12.82	$13.90
Growth rate	-	-
Number of jobs	141,042	140,094
Job satisfaction	-	-
Most common degree	High School Diploma, 35%	Bachelor's Degree, 62%
Average age	37	37
Years of experience	-	-

Front desk clerk vs front desk staff salary

Front desk clerks and front desk staff have different pay scales, as shown below.

	Front Desk Clerk	Front Desk Staff
Average salary	$26,669	$28,916
Salary range	Between $21,000 And $33,000	Between $21,000 And $38,000
Highest paying City	San Francisco, CA	New York, NY
Highest paying state	Hawaii	New York
Best paying company	Hilton Grand Vacations	Univ Of Colorado-Colorado Spgs
Best paying industry	Retail	Education

Differences between front desk clerk and front desk staff education

There are a few differences between a front desk clerk and a front desk staff in terms of educational background:

	Front Desk Clerk	Front Desk Staff
Most common degree	High School Diploma, 35%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	-	-

Front desk clerk vs front desk staff demographics

Here are the differences between front desk clerks' and front desk staff' demographics:

	Front Desk Clerk	Front Desk Staff
Average age	37	37
Gender ratio	Male, 24.2% Female, 75.8%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 10.9% Unknown, 6.5% Hispanic or Latino, 20.3% Asian, 9.4% White, 51.7% American Indian and Alaska Native, 1.3%	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between front desk clerk and front desk staff duties and responsibilities

Front desk clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Deliver messages and run errands.
Job responsibilities consist of being a cashier, bagging groceries, assisting customers, stocking, cleaning, etc.
Cross-Train and provide back-up for PBX representatives when necessary.
Follow emergency procedures for evacuating property safely via PBX phone.
Advertise Ramada facilities by creating fliers, arranging promotions, and facilitating group reservations.

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Front desk clerk vs front desk staff skills

Common front desk clerk skills

Reservations, 36%
Customer Service, 14%
Night Audit, 4%
Computer System, 4%
Room Availability, 4%
Guest Service, 3%

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%