Front desk host vs front desk agent

The differences between front desk hosts and front desk agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk host has an average salary of $31,080, which is higher than the $31,008 average annual salary of a front desk agent.

The top three skills for a front desk host include front desk, cleanliness and greeting guests. The most important skills for a front desk agent are reservations, team work, and guest service.

Front desk host vs front desk agent overview

	Front Desk Host	Front Desk Agent
Yearly salary	$31,080	$31,008
Hourly rate	$14.94	$14.91
Growth rate	-	-
Number of jobs	69,194	96,392
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 42%
Average age	37	37
Years of experience	-	-

What does a front desk host do?

The front desk host is responsible for welcoming guests upon arrival. As the host, you will be required to oversee the operation of the front office. You'll manage the shifts and generally provide administrative support to hotel management. You will greet guests with enthusiasm and in a welcoming manner, seat customers, and sometimes take orders. A front desk host takes actions to correct problems, answer questions, interact with guests professionally, and complete customer transactions swiftly and with efficiency.

What does a front desk agent do?

Front desk agents are usually the first hotel employees that the guest encounters upon entering the hotel. They greet and welcome guests. They are in charge of checking and validating the guests' reservations and issuing their room keys. Front desk agents are responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay. Front desk agents also coordinate with the housekeeping team and any other team to ensure that the guests' stay is the best.

Front desk host vs front desk agent salary

Front desk hosts and front desk agents have different pay scales, as shown below.

	Front Desk Host	Front Desk Agent
Average salary	$31,080	$31,008
Salary range	Between $25,000 And $37,000	Between $25,000 And $37,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	Brookhaven National Laboratory
Best paying industry	-	Hospitality

Differences between front desk host and front desk agent education

There are a few differences between a front desk host and a front desk agent in terms of educational background:

	Front Desk Host	Front Desk Agent
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	-	-

Front desk host vs front desk agent demographics

Here are the differences between front desk hosts' and front desk agents' demographics:

	Front Desk Host	Front Desk Agent
Average age	37	37
Gender ratio	Male, 42.1% Female, 57.9%	Male, 31.2% Female, 68.8%
Race ratio	Black or African American, 9.0% Unknown, 6.5% Hispanic or Latino, 22.5% Asian, 11.0% White, 49.6% American Indian and Alaska Native, 1.3%	Black or African American, 9.7% Unknown, 6.8% Hispanic or Latino, 22.1% Asian, 9.9% White, 50.0% American Indian and Alaska Native, 1.5%
LGBT Percentage	13%	13%

Differences between front desk host and front desk agent duties and responsibilities

Front desk host example responsibilities.

Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Skil with scanners and cash registers, particularly POS machines.
Review arrivals, noting special requests and blocking rooms as necessary for VIP members and group check-ins.
Cashier, operate POS system, fax, handle multiple phone lines, and transfer calls to appropriate division.
Serve as resource for guests: make reservations and answer any questions in person, over the phone or via e-mail.
Coordinate all daily incoming calls and assist customers with reservations and room location.

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Front desk agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Work as front desk, PBX, and make error free reservations for a full size hotel consisting of 123 rooms.
Welcome guests into the 2nd largest Hyatt in the world.
Receive recognition for dependability and a``can-do"attitude.
Inform members and guests of current sales and promotions while accounting for an accurate POS drawer
Coordinate request for dry cleaning pickup/drop off, pet walking, housekeeping, grocery, delivery, etc.

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Front desk host vs front desk agent skills

Common front desk host skills

Front Desk, 32%
Cleanliness, 17%
Greeting Guests, 12%
Hotel Services, 7%
Front Door, 7%
Merchandise Sales, 6%

Common front desk agent skills

Reservations, 23%
Team Work, 8%
Guest Service, 6%
Customer Service, 5%
Computer System, 4%
Guest Satisfaction, 4%

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Updated January 8, 2025

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