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The differences between front end associates and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service clerk has an average salary of $33,566, which is higher than the $31,705 average annual salary of a front end associate.
The top three skills for a front end associate include customer service, front end and kids. The most important skills for a customer service clerk are customer service, basic math, and front end.
| Front End Associate | Customer Service Clerk | |
| Yearly salary | $31,705 | $33,566 |
| Hourly rate | $15.24 | $16.14 |
| Growth rate | -10% | -4% |
| Number of jobs | 387,547 | 361,383 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | High School Diploma, 32% |
| Average age | 34 | 40 |
| Years of experience | - | 12 |
A front end associate is responsible for processing payment transactions and handling the cash register for the customers. Front end associates inspect the quality of the items, including the labeling, and call for a replacement for any defects immediately. They also respond to the customers' inquiries and concerns, escalate high-level complaints, and issue refunds as necessary. A front end associate verifies the sales reports within the cash register and resolves balance discrepancies before submitting to the attending supervisor.
A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
Front end associates and customer service clerks have different pay scales, as shown below.
| Front End Associate | Customer Service Clerk | |
| Average salary | $31,705 | $33,566 |
| Salary range | Between $25,000 And $39,000 | Between $26,000 And $42,000 |
| Highest paying City | - | Anchorage, AK |
| Highest paying state | - | Alaska |
| Best paying company | - | United States Courts |
| Best paying industry | - | Retail |
There are a few differences between a front end associate and a customer service clerk in terms of educational background:
| Front End Associate | Customer Service Clerk | |
| Most common degree | Bachelor's Degree, 38% | High School Diploma, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between front end associates' and customer service clerks' demographics:
| Front End Associate | Customer Service Clerk | |
| Average age | 34 | 40 |
| Gender ratio | Male, 48.9% Female, 51.1% | Male, 33.0% Female, 67.0% |
| Race ratio | Black or African American, 9.7% Unknown, 5.3% Hispanic or Latino, 16.9% Asian, 7.5% White, 59.8% American Indian and Alaska Native, 1.0% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 5% | 7% |