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The differences between front end associates and customer service retail associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front end associate has an average salary of $31,705, which is higher than the $30,002 average annual salary of a customer service retail associate.
The top three skills for a front end associate include customer service, front end and kids. The most important skills for a customer service retail associate are POS, customer service, and customer orders.
| Front End Associate | Customer Service Retail Associate | |
| Yearly salary | $31,705 | $30,002 |
| Hourly rate | $15.24 | $14.42 |
| Growth rate | -10% | - |
| Number of jobs | 387,547 | 580,336 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | High School Diploma, 33% |
| Average age | 34 | 41 |
| Years of experience | - | - |
A front end associate is responsible for processing payment transactions and handling the cash register for the customers. Front end associates inspect the quality of the items, including the labeling, and call for a replacement for any defects immediately. They also respond to the customers' inquiries and concerns, escalate high-level complaints, and issue refunds as necessary. A front end associate verifies the sales reports within the cash register and resolves balance discrepancies before submitting to the attending supervisor.
A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.
Front end associates and customer service retail associates have different pay scales, as shown below.
| Front End Associate | Customer Service Retail Associate | |
| Average salary | $31,705 | $30,002 |
| Salary range | Between $25,000 And $39,000 | Between $23,000 And $37,000 |
| Highest paying City | - | Bellevue, WA |
| Highest paying state | - | Washington |
| Best paying company | - | Tractor Supply |
| Best paying industry | - | Finance |
There are a few differences between a front end associate and a customer service retail associate in terms of educational background:
| Front End Associate | Customer Service Retail Associate | |
| Most common degree | Bachelor's Degree, 38% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between front end associates' and customer service retail associates' demographics:
| Front End Associate | Customer Service Retail Associate | |
| Average age | 34 | 41 |
| Gender ratio | Male, 48.9% Female, 51.1% | Male, 33.3% Female, 66.7% |
| Race ratio | Black or African American, 9.7% Unknown, 5.3% Hispanic or Latino, 16.9% Asian, 7.5% White, 59.8% American Indian and Alaska Native, 1.0% | Black or African American, 9.8% Unknown, 5.0% Hispanic or Latino, 21.7% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 5% | 7% |