Front office supervisor vs assistant front office manager

The differences between front office supervisors and assistant front office managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front office supervisor and an assistant front office manager. Additionally, an assistant front office manager has an average salary of $47,938, which is higher than the $37,907 average annual salary of a front office supervisor.

The top three skills for a front office supervisor include reservations, customer service and patients. The most important skills for an assistant front office manager are reservations, customer service, and quality standards.

Front office supervisor vs assistant front office manager overview

	Front Office Supervisor	Assistant Front Office Manager
Yearly salary	$37,907	$47,938
Hourly rate	$18.22	$23.05
Growth rate	-	18%
Number of jobs	79,675	71,787
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 67%
Average age	47	47
Years of experience	6	6

What does a front office supervisor do?

A front office supervisor is responsible for greeting customers, giving administrative assistance to fellow employees, and managing a team of personnel. This senior position manages either a team of receptionists or administrative assistants. Tasks and duties vary depending on the company's needs. Their primary tasks include training the team of personnel in providing excellent customer service, supervising their daily shift process, and efficiently resolving customer complaints and issues. Additionally, they manage office maintenance, which includes making sure all areas are clean and sufficiently stocked with essentials and supplies.

What does an assistant front office manager do?

An Assistant Front Office Manager welcomes guests and develops high-quality relationships with them throughout their stay. They supervise guest arrivals and departures with the front office executive and managers.

Front office supervisor vs assistant front office manager salary

Front office supervisors and assistant front office managers have different pay scales, as shown below.

	Front Office Supervisor	Assistant Front Office Manager
Average salary	$37,907	$47,938
Salary range	Between $30,000 And $47,000	Between $35,000 And $64,000
Highest paying City	Newark, NJ	New York, NY
Highest paying state	Rhode Island	New York
Best paying company	University of California, Berkeley	Hilton Grand Vacations
Best paying industry	Health Care	Hospitality

Differences between front office supervisor and assistant front office manager education

There are a few differences between a front office supervisor and an assistant front office manager in terms of educational background:

	Front Office Supervisor	Assistant Front Office Manager
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 67%
Most common major	Business	Hospitality Management
Most common college	Cornell University	Cornell University

Front office supervisor vs assistant front office manager demographics

Here are the differences between front office supervisors' and assistant front office managers' demographics:

	Front Office Supervisor	Assistant Front Office Manager
Average age	47	47
Gender ratio	Male, 34.1% Female, 65.9%	Male, 49.7% Female, 50.3%
Race ratio	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.0% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between front office supervisor and assistant front office manager duties and responsibilities

Front office supervisor example responsibilities.

Manage and schedule a staff of 20 including reservation agents, PBX operators, front desk agents, and bellmen.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Check VIP reservations and monitor daily operation of arrivals and/or departures.
Operate a POS system to itemize and complete an average of hundr customer purchases.
Monitor the delivery and measurement of guest service consistent with the service standards and the Marriott brand attributes.
Participate in the training of all new associates on Marriott's systems (PMS, MARSHA and GuestWare).

Assistant front office manager example responsibilities.

Manage any union disputes to ensure both collective bargain agreements and Marriott standards are being meet.
Manage the lobby and front office operations which include front desk, PBX, bell, door staff and concierge.
Support and manage the performance of the front desk, PBX, bell/door, and valet staff on a daily basis
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Maintain cleanliness and organization of back office, front office, and front-office desk.
Organize weekly group information and ensure all front office staff members are aware of meetings, VIP arrivals and site visits.

Front office supervisor vs assistant front office manager skills

Common front office supervisor skills

Reservations, 19%
Customer Service, 13%
Patients, 5%
Hotel Services, 5%
Hotel Policies, 4%
Cash Handling, 4%

Common assistant front office manager skills

Reservations, 11%
Customer Service, 9%
Quality Standards, 5%
Guest Complaints, 5%
Night Audit, 4%
Payroll, 4%

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Front Office Supervisor
Front Office Supervisor vs Assistant Front Office Manager

Updated January 8, 2025

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