Front office supervisor vs front line supervisor

The differences between front office supervisors and front line supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front office supervisor and a front line supervisor. Additionally, a front line supervisor has an average salary of $41,708, which is higher than the $37,907 average annual salary of a front office supervisor.

The top three skills for a front office supervisor include reservations, customer service and patients. The most important skills for a front line supervisor are front line, customer service, and safety procedures.

Front office supervisor vs front line supervisor overview

	Front Office Supervisor	Front Line Supervisor
Yearly salary	$37,907	$41,708
Hourly rate	$18.22	$20.05
Growth rate	-	6%
Number of jobs	79,675	104,517
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 42%
Average age	47	47
Years of experience	6	6

Front office supervisor vs front line supervisor salary

Front office supervisors and front line supervisors have different pay scales, as shown below.

	Front Office Supervisor	Front Line Supervisor
Average salary	$37,907	$41,708
Salary range	Between $30,000 And $47,000	Between $22,000 And $76,000
Highest paying City	Newark, NJ	-
Highest paying state	Rhode Island	-
Best paying company	University of California, Berkeley	-
Best paying industry	Health Care	-

Differences between front office supervisor and front line supervisor education

There are a few differences between a front office supervisor and a front line supervisor in terms of educational background:

	Front Office Supervisor	Front Line Supervisor
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	Cornell University	California State University - Bakersfield

Front office supervisor vs front line supervisor demographics

Here are the differences between front office supervisors' and front line supervisors' demographics:

	Front Office Supervisor	Front Line Supervisor
Average age	47	47
Gender ratio	Male, 34.1% Female, 65.9%	Male, 52.8% Female, 47.2%
Race ratio	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.0% American Indian and Alaska Native, 0.6%	Black or African American, 9.8% Unknown, 4.9% Hispanic or Latino, 16.5% Asian, 6.3% White, 61.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between front office supervisor and front line supervisor duties and responsibilities

Front office supervisor example responsibilities.

Manage and schedule a staff of 20 including reservation agents, PBX operators, front desk agents, and bellmen.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Check VIP reservations and monitor daily operation of arrivals and/or departures.
Operate a POS system to itemize and complete an average of hundr customer purchases.
Monitor the delivery and measurement of guest service consistent with the service standards and the Marriott brand attributes.
Participate in the training of all new associates on Marriott's systems (PMS, MARSHA and GuestWare).

Front line supervisor example responsibilities.

Assist customers with reservation and hotel procedures, consistently manage PBX and hotel operations and customer relations
support for technical issues relate to telecommunication, network, and POS systems.
Streamline effective operations when acting as swing manager, coordinating personnel scheduling and developments with guest reservations and large-scale bookings.
Avert a multimillion-dollar retrofit exposure through diligent and extensive negotiations with a major key customer and internal technology group.

Front office supervisor vs front line supervisor skills

Common front office supervisor skills

Reservations, 19%
Customer Service, 13%
Patients, 5%
Hotel Services, 5%
Hotel Policies, 4%
Cash Handling, 4%

Common front line supervisor skills

Front Line, 27%
Customer Service, 12%
Safety Procedures, 10%
Lean Manufacturing, 7%
Process Improvement, 6%
PowerPoint, 5%

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Office and Administrative Industry
Front Office Supervisor
Front Office Supervisor vs Front Line Supervisor

Updated January 8, 2025

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