Front office supervisor vs guest service supervisor

The differences between front office supervisors and guest service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front office supervisor and a guest service supervisor. Additionally, a front office supervisor has an average salary of $37,907, which is higher than the $34,413 average annual salary of a guest service supervisor.

The top three skills for a front office supervisor include reservations, customer service and patients. The most important skills for a guest service supervisor are reservations, front desk operations, and POS.

Front office supervisor vs guest service supervisor overview

	Front Office Supervisor	Guest Service Supervisor
Yearly salary	$37,907	$34,413
Hourly rate	$18.22	$16.54
Growth rate	-	-4%
Number of jobs	79,675	39,559
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a front office supervisor do?

A front office supervisor is responsible for greeting customers, giving administrative assistance to fellow employees, and managing a team of personnel. This senior position manages either a team of receptionists or administrative assistants. Tasks and duties vary depending on the company's needs. Their primary tasks include training the team of personnel in providing excellent customer service, supervising their daily shift process, and efficiently resolving customer complaints and issues. Additionally, they manage office maintenance, which includes making sure all areas are clean and sufficiently stocked with essentials and supplies.

What does a guest service supervisor do?

A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.

Front office supervisor vs guest service supervisor salary

Front office supervisors and guest service supervisors have different pay scales, as shown below.

	Front Office Supervisor	Guest Service Supervisor
Average salary	$37,907	$34,413
Salary range	Between $30,000 And $47,000	Between $27,000 And $42,000
Highest paying City	Newark, NJ	Seattle, WA
Highest paying state	Rhode Island	Washington
Best paying company	University of California, Berkeley	NBCUniversal
Best paying industry	Health Care	Retail

Differences between front office supervisor and guest service supervisor education

There are a few differences between a front office supervisor and a guest service supervisor in terms of educational background:

	Front Office Supervisor	Guest Service Supervisor
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	Cornell University	Cornell University

Front office supervisor vs guest service supervisor demographics

Here are the differences between front office supervisors' and guest service supervisors' demographics:

	Front Office Supervisor	Guest Service Supervisor
Average age	47	47
Gender ratio	Male, 34.1% Female, 65.9%	Male, 43.7% Female, 56.3%
Race ratio	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.0% American Indian and Alaska Native, 0.6%	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between front office supervisor and guest service supervisor duties and responsibilities

Front office supervisor example responsibilities.

Manage and schedule a staff of 20 including reservation agents, PBX operators, front desk agents, and bellmen.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Check VIP reservations and monitor daily operation of arrivals and/or departures.
Operate a POS system to itemize and complete an average of hundr customer purchases.
Monitor the delivery and measurement of guest service consistent with the service standards and the Marriott brand attributes.
Participate in the training of all new associates on Marriott's systems (PMS, MARSHA and GuestWare).

Guest service supervisor example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
Provide billing company medical record documentation to support professional and global CPT codes.

Front office supervisor vs guest service supervisor skills

Common front office supervisor skills

Reservations, 19%
Customer Service, 13%
Patients, 5%
Hotel Services, 5%
Hotel Policies, 4%
Cash Handling, 4%

Common guest service supervisor skills

Reservations, 27%
Front Desk Operations, 9%
POS, 8%
Guest Rooms, 4%
Guest Satisfaction, 4%
Payroll, 3%

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Front Office Supervisor
Front Office Supervisor vs Guest Service Supervisor

Updated January 8, 2025

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