Front office supervisor vs unit supervisor

The differences between front office supervisors and unit supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front office supervisor and a unit supervisor. Additionally, a unit supervisor has an average salary of $48,749, which is higher than the $37,907 average annual salary of a front office supervisor.

The top three skills for a front office supervisor include reservations, customer service and patients. The most important skills for a unit supervisor are patients, corrective action, and social work.

Front office supervisor vs unit supervisor overview

	Front Office Supervisor	Unit Supervisor
Yearly salary	$37,907	$48,749
Hourly rate	$18.22	$23.44
Growth rate	-	6%
Number of jobs	79,675	37,120
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a front office supervisor do?

A front office supervisor is responsible for greeting customers, giving administrative assistance to fellow employees, and managing a team of personnel. This senior position manages either a team of receptionists or administrative assistants. Tasks and duties vary depending on the company's needs. Their primary tasks include training the team of personnel in providing excellent customer service, supervising their daily shift process, and efficiently resolving customer complaints and issues. Additionally, they manage office maintenance, which includes making sure all areas are clean and sufficiently stocked with essentials and supplies.

What does a unit supervisor do?

A unit supervisor oversees and supervises employees, ensuring that work operations adhere to standards, guidelines, timelines, and budget. Although the extent of their responsibilities depends on their industry or company of employment, they are typically in charge of conducting regular inspections and assessments, setting objectives and guidelines, delegating responsibilities among staff, and producing progress reports, submitting them to higher-ranking managers. Moreover, aside from leading teams to reach goals, a unit supervisor also trains new members of the workforce, provides technical support to staff, and resolves issues and concerns to maintain smooth operations.

Front office supervisor vs unit supervisor salary

Front office supervisors and unit supervisors have different pay scales, as shown below.

	Front Office Supervisor	Unit Supervisor
Average salary	$37,907	$48,749
Salary range	Between $30,000 And $47,000	Between $30,000 And $78,000
Highest paying City	Newark, NJ	Olympia, WA
Highest paying state	Rhode Island	Washington
Best paying company	University of California, Berkeley	Berkshire Hathaway
Best paying industry	Health Care	Hospitality

Differences between front office supervisor and unit supervisor education

There are a few differences between a front office supervisor and a unit supervisor in terms of educational background:

	Front Office Supervisor	Unit Supervisor
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	Cornell University	California State University - Bakersfield

Front office supervisor vs unit supervisor demographics

Here are the differences between front office supervisors' and unit supervisors' demographics:

	Front Office Supervisor	Unit Supervisor
Average age	47	47
Gender ratio	Male, 34.1% Female, 65.9%	Male, 51.6% Female, 48.4%
Race ratio	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.0% American Indian and Alaska Native, 0.6%	Black or African American, 10.7% Unknown, 4.8% Hispanic or Latino, 18.1% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between front office supervisor and unit supervisor duties and responsibilities

Front office supervisor example responsibilities.

Manage and schedule a staff of 20 including reservation agents, PBX operators, front desk agents, and bellmen.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Check VIP reservations and monitor daily operation of arrivals and/or departures.
Operate a POS system to itemize and complete an average of hundr customer purchases.
Monitor the delivery and measurement of guest service consistent with the service standards and the Marriott brand attributes.
Participate in the training of all new associates on Marriott's systems (PMS, MARSHA and GuestWare).

Unit supervisor example responsibilities.

Manage direct support professionals serving adult populations for persons with mental health, developmental disabilities and children with autism.
Document patient information and recording information correctly, as well as ensuring other workers are following OSHA and HIPAA requirements.
Attend weekly QA collaboration meetings and actively participate in discussions.
Utilize Kaizen activities to drive continuous process and quality improvements.
Submit MDS assessments to CMS timely and organize documentation for timely filing.
Evaluate admissions for Medicare/ Medicaid eligibility; prepare MDS and PPS documentation.

Front office supervisor vs unit supervisor skills

Common front office supervisor skills

Reservations, 19%
Customer Service, 13%
Patients, 5%
Hotel Services, 5%
Hotel Policies, 4%
Cash Handling, 4%

Common unit supervisor skills

Patients, 11%
Corrective Action, 10%
Social Work, 8%
Oversight, 7%
Conflict Resolution, 6%
Direct Supervision, 6%

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Front Office Supervisor
Front Office Supervisor vs Unit Supervisor

Updated January 8, 2025

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