Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between fulfillment specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service specialist has an average salary of $44,150, which is higher than the $28,565 average annual salary of a fulfillment specialist.
The top three skills for a fulfillment specialist include PET, HR and customer service. The most important skills for a service specialist are patients, social work, and criminal justice.
| Fulfillment Specialist | Service Specialist | |
| Yearly salary | $28,565 | $44,150 |
| Hourly rate | $13.73 | $21.23 |
| Growth rate | 1% | -4% |
| Number of jobs | 194,228 | 207,020 |
| Job satisfaction | 3 | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 53% |
| Average age | 38 | 40 |
| Years of experience | - | 12 |
In a warehouse setting, a fulfillment specialist is in charge of preparing and processing orders in a timely and efficient manner. Their responsibilities include receiving orders and invoices, understanding the needs of clients, participating in loading and unloading deliveries, locating and obtaining orders from particular areas, monitoring the inventory of products, and devising strategies to optimize order fulfillment procedures. Furthermore, as a fulfillment specialist, it is essential to maintain an active communication line with warehouse staff, all while implementing the company's policies and regulations.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Fulfillment specialists and service specialists have different pay scales, as shown below.
| Fulfillment Specialist | Service Specialist | |
| Average salary | $28,565 | $44,150 |
| Salary range | Between $22,000 And $36,000 | Between $27,000 And $71,000 |
| Highest paying City | Reno, NV | Boston, MA |
| Highest paying state | Washington | Massachusetts |
| Best paying company | General Electric | Ropes & Gray |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a fulfillment specialist and a service specialist in terms of educational background:
| Fulfillment Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between fulfillment specialists' and service specialists' demographics:
| Fulfillment Specialist | Service Specialist | |
| Average age | 38 | 40 |
| Gender ratio | Male, 47.3% Female, 52.7% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 9.4% Unknown, 5.7% Hispanic or Latino, 19.1% Asian, 6.4% White, 58.4% American Indian and Alaska Native, 1.0% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |