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The differences between guest service specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service specialist and a service specialist. Additionally, a service specialist has an average salary of $44,150, which is higher than the $32,603 average annual salary of a guest service specialist.
The top three skills for a guest service specialist include front desk, patients and reservations. The most important skills for a service specialist are patients, social work, and criminal justice.
| Guest Service Specialist | Service Specialist | |
| Yearly salary | $32,603 | $44,150 |
| Hourly rate | $15.67 | $21.23 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,145 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 53% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Guest Service Specialists are responsible for delivering guests with front desk services. Their duties include welcoming guests during arrival, managing to check in and check out procedures, assigning rooms to guests, process payments, delivering messages, and providing information to guests such as tourist locations, restaurant recommendations, and transport logistics. They must tend to customer queries and conflicts while working closely with staff personnel and bell service in providing customer service.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Guest service specialists and service specialists have different pay scales, as shown below.
| Guest Service Specialist | Service Specialist | |
| Average salary | $32,603 | $44,150 |
| Salary range | Between $25,000 And $42,000 | Between $27,000 And $71,000 |
| Highest paying City | Washington, DC | Boston, MA |
| Highest paying state | Alaska | Massachusetts |
| Best paying company | Alston & Bird | Ropes & Gray |
| Best paying industry | Retail | Technology |
There are a few differences between a guest service specialist and a service specialist in terms of educational background:
| Guest Service Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between guest service specialists' and service specialists' demographics:
| Guest Service Specialist | Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.9% Female, 65.1% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |