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The differences between guest services associates and guest services leaders can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a guest services associate, becoming a guest services leader takes usually requires 4-6 years. Additionally, a guest services leader has an average salary of $34,973, which is higher than the $29,021 average annual salary of a guest services associate.
The top three skills for a guest services associate include PET, product knowledge and guest service. The most important skills for a guest services leader are greeting guests, cleanliness, and customer complaints.
| Guest Services Associate | Guest Services Leader | |
| Yearly salary | $29,021 | $34,973 |
| Hourly rate | $13.95 | $16.81 |
| Growth rate | -4% | -4% |
| Number of jobs | 114,437 | 129,088 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 45% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
A guest services associate specializes in providing front desk assistance to guests, usually in a hotel or similar establishment. Some of their primary responsibilities are to greet clients, assign them to their rooms, process the check-in and check-outs, manage reservations, handle calls and correspondence, and fulfill requests. Aside from being the clients' primary point of contact, the associate is also responsible for coordinating with various hotel personnel to ensure that guests are satisfied with the establishment's amenities and services, all while implementing the hotel's safety policies and regulations.
Guest services leaders are professionals who manage a team of guest service representatives who help hotel guests get the service they need as well as accommodate their requests. These professionals are required to manage front desk operations as well as cater to their guests' reservations and transportation needs. They must inspect guest rooms and public areas for cleanliness and appearance to ensure excellent guest satisfaction. Guest service leaders must also train and provide professional development for all hotel employees.
Guest services associates and guest services leaders have different pay scales, as shown below.
| Guest Services Associate | Guest Services Leader | |
| Average salary | $29,021 | $34,973 |
| Salary range | Between $22,000 And $37,000 | Between $28,000 And $43,000 |
| Highest paying City | San Francisco, CA | Kansas City, KS |
| Highest paying state | Alaska | Washington |
| Best paying company | Stanford University | Salesforce |
| Best paying industry | Retail | Media |
There are a few differences between a guest services associate and a guest services leader in terms of educational background:
| Guest Services Associate | Guest Services Leader | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between guest services associates' and guest services leaders' demographics:
| Guest Services Associate | Guest Services Leader | |
| Average age | 40 | 47 |
| Gender ratio | Male, 34.5% Female, 65.5% | Male, 34.3% Female, 65.7% |
| Race ratio | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.6% White, 54.8% American Indian and Alaska Native, 0.8% | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 8% |