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The differences between help desk engineers and help desk coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk engineer and a help desk coordinator. Additionally, a help desk engineer has an average salary of $52,444, which is higher than the $40,262 average annual salary of a help desk coordinator.
The top three skills for a help desk engineer include troubleshoot, help-desk support and technical support. The most important skills for a help desk coordinator are technical support, phone calls, and troubleshoot.
| Help Desk Engineer | Help Desk Coordinator | |
| Yearly salary | $52,444 | $40,262 |
| Hourly rate | $25.21 | $19.36 |
| Growth rate | 10% | 10% |
| Number of jobs | 100,003 | 89,791 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 49% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Help desk engineers solve problems. They have the technical know-how and have the right troubleshooting tools. They are required to set up computer hardware and software for users and events. When individuals have a certain issue or problem relating to their computer, they bring it to the help desk engineer, who then analyzes and provides a solution. Furthermore, they attend to the issues registered by clients via emails, chats, instant messages, or phone calls.
Help desk coordinators are in charge of supervising help desk staff members who are responsible for helping customers privately either by phone, email, or in person. Generally, they are tasked to hire, schedule, and provide feedback and evaluations to employees. Also, they regularly examine the hardware and software to make sure that they are in good condition. Other tasks include initiating customer contact, resolving complaints, and responding to technical problems when they occur. Help desk coordinators are expected to be able to multi-task, work well under pressure, and advanced technical knowledge.
Help desk engineers and help desk coordinators have different pay scales, as shown below.
| Help Desk Engineer | Help Desk Coordinator | |
| Average salary | $52,444 | $40,262 |
| Salary range | Between $36,000 And $74,000 | Between $28,000 And $57,000 |
| Highest paying City | Radnor, PA | Philadelphia, PA |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Bain & Company | Ecs Federal |
| Best paying industry | Finance | - |
There are a few differences between a help desk engineer and a help desk coordinator in terms of educational background:
| Help Desk Engineer | Help Desk Coordinator | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 49% |
| Most common major | Computer Science | Business |
| Most common college | Georgia Institute of Technology | Stanford University |
Here are the differences between help desk engineers' and help desk coordinators' demographics:
| Help Desk Engineer | Help Desk Coordinator | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.8% Female, 18.2% | Male, 51.4% Female, 48.6% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.2% White, 54.6% American Indian and Alaska Native, 0.4% | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |