Help desk engineer vs senior help desk

The differences between help desk engineers and senior help desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk engineer and a senior help desk. Additionally, a help desk engineer has an average salary of $52,444, which is higher than the $31,318 average annual salary of a senior help desk.

The top three skills for a help desk engineer include troubleshoot, help-desk support and technical support. The most important skills for a senior help desk are home health, patients, and care plan.

Help desk engineer vs senior help desk overview

	Help Desk Engineer	Senior Help Desk
Yearly salary	$52,444	$31,318
Hourly rate	$25.21	$15.06
Growth rate	10%	10%
Number of jobs	100,003	27,353
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 36%
Average age	42	42
Years of experience	2	2

Help desk engineer vs senior help desk salary

Help desk engineers and senior help desks have different pay scales, as shown below.

	Help Desk Engineer	Senior Help Desk
Average salary	$52,444	$31,318
Salary range	Between $36,000 And $74,000	Between $21,000 And $46,000
Highest paying City	Radnor, PA	-
Highest paying state	New Jersey	-
Best paying company	Bain & Company	-
Best paying industry	Finance	-

Differences between help desk engineer and senior help desk education

There are a few differences between a help desk engineer and a senior help desk in terms of educational background:

	Help Desk Engineer	Senior Help Desk
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 36%
Most common major	Computer Science	Business
Most common college	Georgia Institute of Technology	New York University

Help desk engineer vs senior help desk demographics

Here are the differences between help desk engineers' and senior help desks' demographics:

	Help Desk Engineer	Senior Help Desk
Average age	42	42
Gender ratio	Male, 81.8% Female, 18.2%	Male, 41.2% Female, 58.8%
Race ratio	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.2% White, 54.6% American Indian and Alaska Native, 0.4%	Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between help desk engineer and senior help desk duties and responsibilities

Help desk engineer example responsibilities.

Manage and maintain consistency of software configurations for the Citrix & VMWare environments.
Manage VOIP phone user, hunt groups, short codes, incoming call routes, time profiles, and auto attendants.
Configure, establish and manage local area network (LAN) connectivity and remote access per customer configuration requirements.
Configure and install new Linux systems.
Provide tehcnical support for RedHat Linux.
Utilize remedy for ticket logging and closure.

Senior help desk example responsibilities.

Manage and maintain a VMWare virtual server environment.
Negotiate, manage and maintain SLA's with various vendors.
Manage customer expectations by ensuring applications are support to agree SLA's.
Manage system from PC's and POS to keep them running smooth and update.
Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Provide VPN access, virus removals, file restores, mapping drives and printers plus a variety of other issues.

Help desk engineer vs senior help desk skills

Common help desk engineer skills

Troubleshoot, 8%
Help-Desk Support, 6%
Technical Support, 6%
Escalate, 5%
PC, 5%
Windows Server, 5%

Common senior help desk skills

Home Health, 10%
Patients, 9%
Care Plan, 6%
Technical Support, 6%
RUN Errands, 5%
General Assistance, 4%