Help desk leader vs help desk analyst

The differences between help desk leaders and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk leader and a help desk analyst. Additionally, a help desk leader has an average salary of $56,781, which is higher than the $37,318 average annual salary of a help desk analyst.

The top three skills for a help desk leader include technical support, troubleshoot and remedy. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.

Help desk leader vs help desk analyst overview

	Help Desk Leader	Help Desk Analyst
Yearly salary	$56,781	$37,318
Hourly rate	$27.30	$17.94
Growth rate	10%	10%
Number of jobs	67,740	87,591
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 50%
Average age	42	42
Years of experience	2	2

Help desk leader vs help desk analyst salary

Help desk leaders and help desk analysts have different pay scales, as shown below.

	Help Desk Leader	Help Desk Analyst
Average salary	$56,781	$37,318
Salary range	Between $38,000 And $84,000	Between $26,000 And $52,000
Highest paying City	-	Boston, MA
Highest paying state	-	Massachusetts
Best paying company	-	Pacific Investment Management Company LLC
Best paying industry	-	Government

Differences between help desk leader and help desk analyst education

There are a few differences between a help desk leader and a help desk analyst in terms of educational background:

	Help Desk Leader	Help Desk Analyst
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 50%
Most common major	Business	Computer Information Systems
Most common college	Stanford University	Stanford University

Help desk leader vs help desk analyst demographics

Here are the differences between help desk leaders' and help desk analysts' demographics:

	Help Desk Leader	Help Desk Analyst
Average age	42	42
Gender ratio	Male, 67.2% Female, 32.8%	Male, 71.8% Female, 28.2%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.4% American Indian and Alaska Native, 0.4%	Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between help desk leader and help desk analyst duties and responsibilities

Help desk leader example responsibilities.

Lead a support team in the global transition of a new VPN remote access tool.
Develop within SharePoint and manage the SharePoint environment.
Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Streamline processes using SharePoint to save department time and money.
Resolve user problems regarding batch processing, twinax and TCP/IP connectivity.
Monitor SLA activity to ensure HD tickets meet the SLA guidelines.

Help desk analyst example responsibilities.

Used Java script for client side validations and to achieve other client-side functionality.
Manage TCP/IP base campus data communications facilities.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Resolve technical issues with software applications, PCs, connectivity problems, and software/hardware installations and administrations.
Analyze and resolve issues with Linux and Java base POS systems.
Provide user access support via VPN, SSL/VPN, CITRIX, for authentication and account issues.

Help desk leader vs help desk analyst skills

Common help desk leader skills

Technical Support, 8%
Troubleshoot, 6%
Remedy, 6%
Help Desk, 5%
Desk Support, 5%
Customer Satisfaction, 5%

Common help desk analyst skills

Customer Service, 15%
Troubleshoot, 9%
Technical Support, 6%
Phone Calls, 4%
Remote Desktop, 3%
Technical Issues, 3%