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Help desk leader vs help desk coordinator

The differences between help desk leaders and help desk coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk leader and a help desk coordinator. Additionally, a help desk leader has an average salary of $56,781, which is higher than the $40,262 average annual salary of a help desk coordinator.

The top three skills for a help desk leader include technical support, troubleshoot and remedy. The most important skills for a help desk coordinator are technical support, phone calls, and troubleshoot.

Help desk leader vs help desk coordinator overview

Help Desk LeaderHelp Desk Coordinator
Yearly salary$56,781$40,262
Hourly rate$27.30$19.36
Growth rate10%10%
Number of jobs67,74089,791
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 49%
Average age4242
Years of experience22

Help desk leader vs help desk coordinator salary

Help desk leaders and help desk coordinators have different pay scales, as shown below.

Help Desk LeaderHelp Desk Coordinator
Average salary$56,781$40,262
Salary rangeBetween $38,000 And $84,000Between $28,000 And $57,000
Highest paying City-Philadelphia, PA
Highest paying state-New Jersey
Best paying company-Ecs Federal
Best paying industry--

Differences between help desk leader and help desk coordinator education

There are a few differences between a help desk leader and a help desk coordinator in terms of educational background:

Help Desk LeaderHelp Desk Coordinator
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 49%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Help desk leader vs help desk coordinator demographics

Here are the differences between help desk leaders' and help desk coordinators' demographics:

Help Desk LeaderHelp Desk Coordinator
Average age4242
Gender ratioMale, 67.2% Female, 32.8%Male, 51.4% Female, 48.6%
Race ratioBlack or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.4% American Indian and Alaska Native, 0.4%Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between help desk leader and help desk coordinator duties and responsibilities

Help desk leader example responsibilities.

  • Lead a support team in the global transition of a new VPN remote access tool.
  • Develop within SharePoint and manage the SharePoint environment.
  • Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
  • Streamline processes using SharePoint to save department time and money.
  • Resolve user problems regarding batch processing, twinax and TCP/IP connectivity.
  • Monitor SLA activity to ensure HD tickets meet the SLA guidelines.
  • Show more

Help desk coordinator example responsibilities.

  • Manage the PC refresh program transferring all user data remotely and installing require software applications.
  • Respond to incoming service requests and are responsible for resolving and coordinating between teams to troubleshoot and diagnose all technical issues.
  • Configure and support all existing and new POS software.
  • Reimage hard drives and configure OS and applications for users.
  • Deliver laptop support on remote dial in and VPN procedures.
  • Provide file restorations and log the daily backup information via SharePoint.
  • Show more

Help desk leader vs help desk coordinator skills

Common help desk leader skills
  • Technical Support, 8%
  • Troubleshoot, 6%
  • Remedy, 6%
  • Help Desk, 5%
  • Desk Support, 5%
  • Customer Satisfaction, 5%
Common help desk coordinator skills
  • Technical Support, 9%
  • Phone Calls, 8%
  • Troubleshoot, 6%
  • Customer Service, 5%
  • Remote Desktop, 4%
  • Help Desk, 4%

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