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The differences between help desk leaders and help desk representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk leader and a help desk representative. Additionally, a help desk leader has an average salary of $56,781, which is higher than the $37,449 average annual salary of a help desk representative.
The top three skills for a help desk leader include technical support, troubleshoot and remedy. The most important skills for a help desk representative are customer service, troubleshoot, and technical support.
| Help Desk Leader | Help Desk Representative | |
| Yearly salary | $56,781 | $37,449 |
| Hourly rate | $27.30 | $18.00 |
| Growth rate | 10% | 10% |
| Number of jobs | 67,740 | 51,501 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Help desk leaders and help desk representatives have different pay scales, as shown below.
| Help Desk Leader | Help Desk Representative | |
| Average salary | $56,781 | $37,449 |
| Salary range | Between $38,000 And $84,000 | Between $29,000 And $48,000 |
| Highest paying City | - | Stow, OH |
| Highest paying state | - | New York |
| Best paying company | - | City of Jacksonville |
| Best paying industry | - | Technology |
There are a few differences between a help desk leader and a help desk representative in terms of educational background:
| Help Desk Leader | Help Desk Representative | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between help desk leaders' and help desk representatives' demographics:
| Help Desk Leader | Help Desk Representative | |
| Average age | 42 | 42 |
| Gender ratio | Male, 67.2% Female, 32.8% | Male, 52.0% Female, 48.0% |
| Race ratio | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.4% American Indian and Alaska Native, 0.4% | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |